Guests, Surviving Remote Work, Working Remotely

Thriving as an Introvert in Remote Work with Janice Chaka

Wayne Turmel speaks with Janice Chaka, CEO of the Career Introvert. They debunk common myths about introverts thriving in remote work, discuss the challenges and opportunities introverts face, and emphasize the importance of individual needs, open communication, and setting boundaries. Janice shares strategies for introverts to showcase their achievements, maintain visibility, and navigate hybrid work arrangements. Join them as they empower introverts to thrive in the remote work era and embrace their unique strengths.

Key Takeaways

1. Not all introverts thrive in remote work environments. Janice highlights the importance of considering individual circumstances, work environments, and support systems in determining success.

2. Effective communication and setting boundaries are crucial for remote workers, especially introverts. Regular check-ins with managers, discussing expectations, and finding preferred communication styles help maintain productivity and work-life balance.

3. Janice shares strategies for introverts to showcase their accomplishments in remote work settings. Keeping track of successes, collecting positive feedback, and utilizing data can help introverts build a strong case for recognition and advancement.

4. With the return to office spaces, it's essential to clarify the definition of hybrid work during job interviews. Understanding the requirements, flexibility, and potential changes in the future ensures alignment with personal preferences and work-life balance.

5. Emphasizing the importance of embracing introverts' unique strengths and needs. By understanding themselves and effectively communicating with their managers, introverts can navigate remote work successfully and thrive in their careers.

View Full Transcript

00:00:07:21 - 00:00:31:09
Wayne Turmel
Hi, everybody. Welcome back to another episode of the Long Distance WorkLife, the podcast designed to help us thrive, survive, live, just generally keep the weasels at bay as we adjust to the ever evolving work of remote work and hybrid work and figuring out who does what with which to whom where. I'm Wayne Turmel. I am your host today.

00:00:31:09 - 00:00:52:01
Wayne Turmel
Marisa is not with us. But do not despair. We have an excellent conversation with a colleague of mine, Janice Chaka, and we are going to bring her in right now to discuss introverts and remote work and all of that good stuff. Ms.. Janice. Hello.

00:00:52:02 - 00:00:54:16
Janice Chaka
Hi.

00:00:54:18 - 00:00:56:04
Janice Chaka
Thank you. For that great introduction.

00:00:56:07 - 00:01:06:17
Wayne Turmel
Just chair dancing away, which is what we love here on the show. Janice, very quickly. Who are you? What is the career introvert? And then we'll get into our conversation.

00:01:06:19 - 00:01:25:22
Janice Chaka
All right. So my name is Janice Chaka, and I am the CEO of the Career Introvert, which basically means I do a lot of things to help introverts be successful, whether it be courses one on one, coaching, leadership, coaching, keynote speaking, whatever it is, it's all designed to help introverts survive and thrive in the workplace or starting their own business.

00:01:25:22 - 00:01:55:23
Wayne Turmel
Excellent. So here's why I wanted to have this conversation. There's been a lot of chat, most of it silly about who thrives in remote work, who can be successful? Who can't. Who likes it? Who doesn't. And one of the things and it's not a myth in its entirety is this notion that introverts love remote work and extroverts want to be in the office partying it up.

00:01:56:01 - 00:02:17:10
Wayne Turmel
And I saw by the look on your face and for those of you listening to the audio, she has heard this nonsense more than enough. So let's start there. I mean, this notion of, you know, who likes to sit in the dark and work by themselves and who likes human companionship, The whole conversation has gotten a little out of hand.

00:02:17:12 - 00:02:43:22
Janice Chaka
Well, because it's based on a lot of assumptions. It's based on the assumptions that introverts who get to work from home are in that ideal environment all the time, that they're not sitting at the kitchen table with the kids screaming around them or not taking care of an elderly relative or whatever the absolute amazing environment would be. You know, not all of us have like three screens and ergonomic chair and a table that does fancy things.

00:02:44:00 - 00:03:08:18
Janice Chaka
A lot of the conversation is based on assumptions. And don't get me wrong. Of course, just like anything, there are some people who definitely enjoyed it. There was. There's good points and bad points to all, and it depends on the work that you do. It depends on the community. You have the support. You have the mentorship, you have the work environment, the culture of the organization.

00:03:08:20 - 00:03:22:10
Janice Chaka
There's so many things that come into play that you can't just blanket statement like, Oh, all the vets are super happy about the lockdown and we all have to work from home. And they were all very, very happy because, I mean, have you tried to work from home with an extra rep partner?

00:03:22:12 - 00:03:40:00
Wayne Turmel
Frighteningly enough, as excited as people think I am. I am one of those borderline extroverts who suck it up when I have to. And on a scale of 1 to 10, my bride is an 11 extrovert. So, yes, I feel your pain.

00:03:40:02 - 00:04:01:14
Janice Chaka
My partner has to have noise on all the time. If it's not TV, the radio, podcast, music, something. And I'm just I, I, I have headphones. Luckily, there's enough space that we can do this in separate rooms. But not everyone has that luxury. So, yes, there is lots of blanket statements. That is a lot of assumptions and no one's asking, no one's curious.

00:04:01:14 - 00:04:18:21
Janice Chaka
And people forget that we're all individuals. And sometimes it's really nice to be in the office, sometimes not be in the office, sometimes you need to do cognitive work, sometimes whiteboards work better than Zoom sometimes, and tech fails and we don't have the space that we would like that would be good for us with plants and a natural sunlight.

00:04:18:21 - 00:04:28:10
Janice Chaka
And there's just so much there and we just all forget that we're all human and individual and have individual needs and wants and desires that can make things good or bad.

00:04:28:12 - 00:05:00:18
Wayne Turmel
And so we've struggled through three years and we've managed to make it work, much to the absolute amazement of senior leaders. Largely, we didn't for a moment believe this was going to work. And now we are in this weird transition time where we're returning to office, kind of sort of. And there's a feeling that, you know, those are ungrateful workers are resisting returning to the office.

00:05:00:18 - 00:05:27:06
Wayne Turmel
I get the sense, and this is why I wanted to have this conversation with you. I get the sense that a lot of people are happy to go back to the quote unquote, good old days where everything that managed your career was about networking and being extroverted and drawing attention to yourself and all kinds of things. And that wasn't such a swell thing before.

00:05:27:06 - 00:05:39:01
Wayne Turmel
And I suspect it's probably not as well thing now. What are you seeing in terms of return to the office and who's looking forward to it and who's not?

00:05:39:06 - 00:06:06:10
Janice Chaka
Generally speaking, almost no one is looking forward to it. They look forward to it. If there is degrees of flexibility, not if you have to be in every Friday or three days a week or five days a week if it doesn't work for the life that they have now created. Because life didn't stand still for these past three years, people got used to certain things, try different things, got a taste of different things, and now want something else out of their work life.

00:06:06:12 - 00:06:32:06
Janice Chaka
And organizations like haven't clued into that or not being flexible enough for that. And as far as the having to be in the office and have that face time so your managers can see you and know exactly what you're doing. The world of productivity is a whole other side segment on that. But what I'm seeing is a lot of people just wanting to know, okay, I want to show up.

00:06:32:06 - 00:07:13:00
Janice Chaka
I want to spend time and do well at my work, but my bosses or my supervisors or whoever's in charge, expectations are still back in 2019 and it hasn't moved forward because as far as they're concerned, we need to go back to normal. And in their minds, normal is whatever used to happen in 2019. And so you find a lot of people struggling to communicate, and especially now with a lot of people are being laid off, communicate that worth because they feel that they have to do that, go back to the office or else I will be cut because it is now used as a retaliatory retaliation, retaliate, retaliation.

00:07:13:00 - 00:07:14:04
Wayne Turmel
Military is.

00:07:14:06 - 00:07:53:09
Janice Chaka
Retaliatory thing. And if you do well, you get to stay working from home. But if the boss doesn't like you, you have to come back into the office. It's used as a tool to bash people over the head that is really vindictive and petty. And it shows it highlights just how bad managers are, how much training managers haven't had to be leaders in a remote environment, and hybrid and hybrid is such a it's a spoken word, but how we can mean anything from coming in once a month, once a week, once a year, once it's so vague and so with people wanting to show up more, it's a case of you can still do the

00:07:53:09 - 00:08:15:01
Janice Chaka
same things that you used to do. I'm sure your manager doesn't know everything you used to do. So once a week, send him an email. Hey, here's my successes, here's my losses. And so your manager knows or whatever their preferred communication style is, you definitely have some people who are like, No, my boss likes email or a spreadsheet or numbers or like a pretty canvas or whatever it might be communicate.

00:08:15:04 - 00:08:32:09
Janice Chaka
If you don't know what your managers expectations are, you kind of have to ask them to fit in with that. And as far as the networking part of it is concerned, I know some people who thrived over the last three years that working remotely and I kind of have this collaboration, I'm doing this, I'm doing this other thing, and we're human.

00:08:32:09 - 00:09:01:14
Janice Chaka
We all do like that in-person interaction. But what I've seen also is a lot of organizations being like, well, coming back in, we're going to do an Employee Appreciation Day, which is wonderful. And then they shove every last thing that could possibly find into this two days to the point that I spoke at one event where they didn't really get lunch because someone was speaking at them while they ate lunch during their Employee Appreciation Day and there was no bathroom breaks.

00:09:01:16 - 00:09:27:07
Wayne Turmel
Okay. So aside from places that violate the Geneva Convention, what you said sounds truly awful. I want to go back to something that you said, which I think is really important. Kevin and I have talked on many occasions in the long distance books about ethical visibility. This notion of you have to be visible to your manager and to your teammates, right?

00:09:27:10 - 00:10:15:17
Wayne Turmel
People have to know what you're doing and it allows you to get the reward and recognition that you need. And you said something that is a blinding flash of the obvious, but also people don't always heed, which is this notion of how does your mic, how will your manager know how you're doing right? Because they have to do performance reviews and they have to do stuff right as managers, How what are you finding works successfully if you are not fond of tooting your own horn and you're, you know, and you're you want to be from home more often than not, what kinds of things are managers worried about and what are you seeing people do

00:10:15:23 - 00:10:22:18
Wayne Turmel
that allows them to successful early make their case and stay on the radar?

00:10:22:20 - 00:10:52:05
Janice Chaka
Data Data is key. Any time a client, a coworker, a insert here says something nice about you or the work that you've done or how you've helped them pass that along. Also keep a copy of it. So when it comes to your annual review, you have it once a week. Do review. What have your successes been? But really bad because we're so stuck in the weeds of just getting things done and it is hard to celebrate your wins.

00:10:52:07 - 00:11:10:10
Janice Chaka
Just go and look at your calendar, see how many meetings you had, what projects you finished, how or how, what progress you made in the projects. And write those down. Keep a little file, keep a notebook, keep a OneNote like Evernote, insert note here and you'll be amazed when you start going back and reviewing that like once a month.

00:11:10:10 - 00:11:33:12
Janice Chaka
Oh man, I did all of these things. I didn't realize that because we forget. Like I can tell you what I ate last Tuesday. Like, I don't know, but if you have that written down or voicemails, if that works better for you, you then have that data to go ahead and use that for promotion, to use that to say, look at all the stuff that I did and honestly for yourself is really important for you to acknowledge what you've done.

00:11:33:12 - 00:11:57:21
Janice Chaka
And sometimes it's really hard because you're just trying to get through each and every day. And so example, one thing I teach my clients is this You get to see video, we'll see this. I have a box. If you're British, you will know what this is not, but you're going to be very confused. And in this box, I'm supposed to once a week go through and be like things I've achieved and it doesn't have to be like I saved the world.

00:11:57:23 - 00:12:21:10
Janice Chaka
It can be. I managed to do eight back to back meetings without crying. Like whatever it is, that means success for you is very, very personal. Then go ahead and put that in the box and then New Year's Eve. Or when you're having a bad day. OpenTable and kind of look at it, look at all the things that you've got and it'll cheer you up.

00:12:21:12 - 00:12:22:16
Janice Chaka
Shocking.

00:12:22:18 - 00:12:47:19
Wayne Turmel
Yeah. And I mean, you know, keeping the sweets box full of stuff is is lovely. I simply have a folder in my outlook and when somebody says thank you so much or they send me a note, it just gets copied over there and I have it right. So when I have and of course we are very good here because Kevin is a terrific manager.

00:12:48:00 - 00:13:13:08
Wayne Turmel
We have regular conversations about performance, right? It's not like, okay, we talked about goals in January and now it's November and you have to dance for grandma and prove your value. This is an ongoing conversation in our world, which is also part of the thing, right? Is this ongoing conversation and keeping people in the loop instead of having to save everything up.

00:13:13:08 - 00:13:17:10
Wayne Turmel
And then, you know, justify your very existence.

00:13:17:12 - 00:13:38:02
Janice Chaka
Yes, very much so. And and that calls into play the company culture. Are they doing regular check ups or is it the annual review that everyone hates, building that relationship with your manager, putting time on the calendar and you could just be chat or like, what am I done? This? The old people talk about like roses and thorns.

00:13:38:02 - 00:13:55:00
Janice Chaka
Like, what am I to roses and what is my one thorn and what's holding me back? Or I need help with the more you communicate with your leader, the more they get to know you and your style and what works for you and what doesn't. And this is also for introverts, to be fair, how you can set your boundaries.

00:13:55:02 - 00:14:12:04
Janice Chaka
But I haven't been able to work on this project because I've just been in useless meetings. Maybe don't sell useless meetings for the past three days. Can I get a two hour block of time where I can put do not disturb and not be like not have blowback for helping you set boundaries and then your productivity will get better.

00:14:12:04 - 00:14:35:05
Janice Chaka
Your work will get better. They'll understand how you work and why you work that way. Yeah, there's so many little things that can be done outside of the company culture itself, but at the end of the day, knowing what your manager is looking for and what their manager is looking for is really important. So you can hit those targets, whatever it is that your boss has to do and show and prove that they're worth you to help them get there.

00:14:35:10 - 00:14:39:06
Janice Chaka
And if they don't communicate that to you, you have to, you know, poke the burn.

00:14:39:08 - 00:15:02:16
Wayne Turmel
A couple of things, too. What you just said. One is and I cannot stress this enough, and I hope that you would agree with me the single most powerful thing you can do to save your sanity is when you get that eighth meeting invitation is just start asking, do I really need to be there? And I'm serious as a heart attack.

00:15:02:16 - 00:15:26:11
Wayne Turmel
This isn't a whiny, you know, I didn't want to go to the meeting kind of thing. This is you have task me with doing X amount of work. How does this meeting fit into the priorities? It's a very simple question and it takes a certain amount of chutzpah, courage, whatever virtue, know whatever name you want to apply to it.

00:15:26:13 - 00:16:01:16
Wayne Turmel
But it's incredibly powerful and saves your sanity. More often than not. The second thing kind of ties to the last question that I want to ask you, which is, you know, this return to office means that some people are deciding to change jobs and people are being hired into hybrid work situations. And it's really critical that if you don't want to be horribly disappointed that you get definition on what does hybrid mean and what how do you have that negotiate?

00:16:01:22 - 00:16:10:04
Wayne Turmel
What does that look like when you are in the application? You know, you've gotten to the interview stage for the job.

00:16:10:05 - 00:16:15:12
Janice Chaka
Honestly, it should be before that should be in the job description. But that wasn't the question you asked me. So.

00:16:15:14 - 00:16:21:10
Wayne Turmel
Yeah, well, you know, in a perfect world.

00:16:21:12 - 00:16:42:22
Janice Chaka
So it's a case of, okay, if it's a new role that has been created and no one's ever had it before. But the question is how do you see it hybrid working for this in this role? What is the hybrid requirement for this role? What has the hybrid requirement been in the past or what would would it look like in the future?

00:16:43:00 - 00:17:02:22
Janice Chaka
Maybe what the hybrid requirement is for the department and and also question why? Because definitely some organizations that are just like, I have to be here two days a week. Why? Because, like, if there's a good reason, it's real because we have a team meeting, then we do this cognitive thing where we do board whatever. It's a specifically cannot be done online.

00:17:03:00 - 00:17:25:00
Janice Chaka
Great. If they just like because, hey, grab something that you are okay with and also ask, has this changed recently? And do you think this will change in the future? Because I've definitely had a lot of people who have signed up for a hybrid role been told it's one day a week, and then as soon as they're in the door and signed that contract, all of a sudden it's like, well, actually such and such is going on maternity leave.

00:17:25:00 - 00:17:50:11
Janice Chaka
So you need to be like three days a week. And that's not what they signed up for. That's not what they wanted. But they've got a job, so they like sitting up and shutting up so very much ask and ask what happens if it changes? How much advance notice would happen? A lot of organizations don't have these things in place because they are muddying through, but it should give the child something to think about and that you're serious about what it is you want from a role.

00:17:50:13 - 00:18:24:11
Wayne Turmel
I love the lovely British British term muddying up because basically we are all making this up as we go, which is an amazingly terrific opportune time to create your own path since the current path. It's all over at the moment. Janice, it's always so good to talk to you. I am delighted to have you with us. I am going to remove you from the room while I say our goodbyes.

00:18:24:16 - 00:18:48:06
Wayne Turmel
Yes, I know if you are and you should be interested in learning more about Janice and what she does, we will have links to her LinkedIn and the career introvert and other things in our show notes which are found at longdistanceworklife.com. If you've enjoyed the show, you listen to podcasts or you wouldn't be here.

00:18:48:06 - 00:19:19:18
Wayne Turmel
You know the drill. Please like subscribe tell your friends. Marisa has done yeoman's service in just barely a year. We have passed our 5,000th download, which is ridiculous, but thank you all for that. We are starting a series of regular segments on the show, including pet peeves and questions that you have about remote working. So we urge you to send those in to us.

00:19:19:22 - 00:19:45:01
Wayne Turmel
You can find either Marisa or I on LinkedIn or you can email us at Kevin Eikenberry Group and we are delighted if you are interested in team culture and figuring out how to structure your team. Our new book, The Long-Distance Team: Designing your Team for everyone's Success is out in the world. Thank you so much for joining us again.

00:19:45:01 - 00:19:53:16
Wayne Turmel
For heaven's sake, check out past episodes on longdistanceworklife.com. My name is Wayne Turmel. Don't let the weasels get you down.

Time Stamps

00:00 Introduction
01:25 Janice Chaka's bio and her work in helping introverts in remote work
02:17 Debunking the myth that all introverts love remote work and highlighting the importance of individual circumstances.
05:00 The resistance towards returning to the office and the misconception that everyone is eager to go back.
07:13 Challenges in communicating worth and dealing with vindictive office culture.
10:15 Strategies for introverts to showcase their achievements and maintain visibility.
13:13 The power of ongoing communication and check-ins with managers to set boundaries and foster productivity.
16:01 Clarifying hybrid work arrangements during job interviews and understanding the requirements and potential changes.
18:24 Closing

Related Episodes

Featured Guest

Name: Janice Chaka

What She Does: CEO of Career Introvert

Bio: Janice Chaka is a respected international leadership and organizational coach, business owner, podcaster, and introvert and impostor syndrome expert. Long before "working remote" was hip, she worked at fortune 10 companies leading remote recruiting teams. Known as The Career Introvert, Janice excels at solving complex HR challenges, creating learning content for organizations, and setting boundaries as an introvert -- Janice has discovered the strategies to make her introverted strengths turn into a successful company. Janice's experience of operating as an executive coach and as a consultant has made her a seasoned business partner for companies.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
Embracing the Johari Window for Team Success an episode of Long-Distance Worklife Podcast with Wayne Turmel and Marisa Eikenberry
Ask Wayne Anything, Leadership, Surviving Remote Work, Working Remotely

Embracing the Johari Window for Team Success

In this week's episode, Marisa and Wayne revisit a topic mentioned in a previous episode about the Johari Window. They explore how this powerful model, developed by psychologists in 1955, can enhance communication and understanding within remote and hybrid teams. Discover the four quadrants of the Johari Window and how they reveal what is known and unknown to oneself and others. Learn why transparent and intentional communication is crucial in remote work settings, as cues and non-verbal signals are often missed. Discover practical tips and best practices for leaders to utilize the Johari Window framework to improve team dynamics and foster trust. Join us for this engaging conversation as we unlock the potential of the Johari Window for remote work success!

Key Takeaways

1. The Johari Window is a powerful model that helps explain the dynamics of understanding and communication. It consists of four quadrants representing what is known to oneself, known to others, unknown to oneself, and unknown to others.

2. Effective communication is vital in remote and hybrid team environments. Without the ability to rely on non-verbal cues or in-person interactions, intentional and transparent communication becomes even more critical for understanding and avoiding misunderstandings.

3. The Johari Window can be used as a tool to foster trust and improve relationships within remote teams. By sharing knowledge, motivations, and information with team members, individuals can reduce blind spots and increase mutual understanding.

4. Leaders play a crucial role in improving communication and utilizing the Johari Window effectively. They should encourage open dialogue, ask clarifying questions, and create a transparent environment where team members feel comfortable sharing their thoughts, feelings, and concerns.

5. In remote work settings, it's essential to pay attention to changing behaviors or signs that something may be off with team members. Remote work can make it harder to notice when someone is struggling or facing challenges, so being attuned to these changes and initiating supportive conversations is crucial.

Time Stamps

00:00 Introduction
00:08 Defining the Johari Window

00:33 Understanding Remote Application

02:13 Importance of Communication

05:00 Applying the Johari Window to Remote Work

05:29 Recognizing Communication Challenges

10:22 Using the Johari Window Framework

11:18 Drawbacks and Trust

12:56 Best Practices for Leaders

15:08 Closing

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:08:10 - 00:00:11:07
Marisa Eikenberry
Welcome back to the long distance work life where we help you lead,

00:00:11:10 - 00:00:19:13
Marisa Eikenberry
work, and thrive on remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert, Wayne Turmel. Hi.

00:00:19:15 - 00:00:22:05
Wayne Turmel
Hey, that would be me. Hi, Marisa.

00:00:22:07 - 00:00:23:12
Marisa Eikenberry
How are you doing today?

00:00:23:14 - 00:00:33:02
Wayne Turmel
I am swell. I. I'm excited. Today's topic is very fun and it's the kind of geeky thing that makes me happy, so.

00:00:33:04 - 00:00:48:12
Marisa Eikenberry
Awesome. Well, for those of you who have been listening for a while, or maybe you just tuned in to our Managers are the Heartbeat episode, Wayne mentioned something called the Johari Window and said we need to talk about it in future episode because we didn't have time right then. So today's the day and we're going to talk about that.

00:00:48:13 - 00:00:52:12
Marisa Eikenberry
So, Wayne, why don't we start with what is the Johari window?

00:00:52:14 - 00:00:59:23
Wayne Turmel
The January window is a model and like all successful models, it's deceptively simple.

00:01:00:01 - 00:01:00:11
Marisa Eikenberry
Right?

00:01:00:15 - 00:01:46:10
Wayne Turmel
Basically a good consultant for Square. These two psychologists in about 1955 came up with this. And it's an attempt to explain why people don't always understand each other and what makes sense. And so if you picture a square and there's things that are known to our cells on the Y axis and across the bottom, you've got things that are known to others and you've got these four boxes and they're basically when it comes to yourself, there are things that you know about yourself.

00:01:46:12 - 00:01:47:07
Marisa Eikenberry
Of course.

00:01:47:09 - 00:02:13:22
Wayne Turmel
And then there are things that you don't know about. So it's subconscious unconscious things that we do. And then next to that, there are things others know about you. So there are things you know, and there are things that others know about you. Wayne is an extrovert, but not as much as we think he is. So if he gets tired and grumpy, leave him alone.

00:02:13:22 - 00:02:16:08
Wayne Turmel
He'll be all better. Everybody knows that.

00:02:16:12 - 00:02:28:23
Marisa Eikenberry
You're right. And for those of you who are listening on audio, we're going to have a link to what this looks like in the show notes. And those of you that are watching on video, you're actually seeing the Johari window or have already seen it in this episode.

00:02:29:00 - 00:02:50:18
Wayne Turmel
So, you know, we know that about Wayne. So if we're going to work with Wayne, he knows that it's no surprise to him that he can be a grumpy, cranky old man and everybody else knows it too. But he's harmless and so no harm, no foul. But there are also things that they might not know or that they might know that I don't.

00:02:50:20 - 00:02:51:05
Marisa Eikenberry
Okay.

00:02:51:06 - 00:03:18:06
Wayne Turmel
Yeah, right. So there's things I know that I know there are things that I don't know. There are things about other people that I don't know, and there are things that other people don't know about me. And that's essentially the model. And it makes sense. I think I use the cynically I used an example from the Gulf War where Donald Rumsfeld said there are things we know, there are things we know we don't know.

00:03:18:08 - 00:03:22:11
Wayne Turmel
There are things we don't know that we don't.

00:03:22:13 - 00:03:24:17
Marisa Eikenberry
Right. Yeah. You know what you don't know.

00:03:24:19 - 00:03:44:01
Wayne Turmel
And all of this is a way of saying that any time you're in a work environment, communication is important. The more you share knowledge, the more you know and your colleagues or your boss or your customers know, the less chance there is for misunderstanding.

00:03:44:03 - 00:03:45:07
Marisa Eikenberry
Right.

00:03:45:08 - 00:04:03:08
Wayne Turmel
Now, the next question, because you are nothing if not a professional and you have a list in Philadelphia. The next question. Because I know that about Marisa. You see how that works. The next obvious question is when we're talking about remote work.

00:04:03:09 - 00:04:05:03
Marisa Eikenberry
Yes. How does this apply?

00:04:05:05 - 00:04:26:22
Wayne Turmel
Right. How does this apply? And the answer is that on one hand, like so much that we talk about here, it's exactly the same, right, when you're working on a team. If you don't share your motivations, if you don't share information that you know with your team, it makes it harder for them. There's a better chance for misunderstanding.

00:04:26:22 - 00:04:51:23
Wayne Turmel
There's a chance the quality of the work won't be as good. But of course, in a in person setting, there are cues and there are sort of things in the air that you pick up by osmosis. You know something's bugging Marisa today. What's going on? I know that because I look at you and you get that little forehead scratchy thing, and that's great.

00:04:51:23 - 00:05:00:11
Wayne Turmel
If the only contact I have with you is on Slack and you typed me a message. I may not know that your forehead is screeching.

00:05:00:12 - 00:05:01:06
Marisa Eikenberry
Right.

00:05:01:08 - 00:05:17:17
Wayne Turmel
It's thing. And so that's why it's important in a remote environment to intentionally and appropriately help people get access to information that they need.

00:05:17:19 - 00:05:29:11
Marisa Eikenberry
Right. It's just like we talk about all the time, like communication is super important and we need to be communicating with the members of our team and our managers and our leaders and our leaders need to be communicated. The employees and you get the whole deal.

00:05:29:13 - 00:05:43:00
Wayne Turmel
Well, I do. And here's the thing that I like about models. None of them are perfect. Of course, no such thing as a perfect model. And Lord knows the human beings that the models apply to are not perfect.

00:05:43:02 - 00:05:43:16
Marisa Eikenberry
Right.

00:05:43:18 - 00:05:51:22
Wayne Turmel
But what I like is anything that I can look at that stops me in my tracks and says, Hey, have you thought about this?

00:05:51:23 - 00:05:52:12
Marisa Eikenberry
Yes.

00:05:52:17 - 00:06:01:03
Wayne Turmel
Right. If we aren't getting the work done, if there's a lot of maybe there's a lack of trust.

00:06:01:05 - 00:06:02:19
Marisa Eikenberry
Okay.

00:06:02:21 - 00:06:23:21
Wayne Turmel
Because I've worked with Marisa a few times and it works. Okay? Doesn't you know, here's the thing. If you're looking at the window, Marisa is going, Hey, I'm working as hard as I can. I've never done this before, or I'm a little stressed. Wayne seems like a jerk. So if I screw up, you know, it's going to. It's going to.

00:06:23:21 - 00:06:25:05
Marisa Eikenberry
Be. I don't want them to yell at me.

00:06:25:07 - 00:06:45:04
Wayne Turmel
That's what's going on in your head. Mm hmm. Right. I'm in the window of. I don't know what's going on in your head. I'm only seeing the work product. And the work product. And this is obviously not true. Dear listener, the work product is not what it should be. That's what I see.

00:06:45:06 - 00:06:46:15
Marisa Eikenberry
Yeah, that makes sense.

00:06:46:17 - 00:07:10:03
Wayne Turmel
Right now, if we have a conversation and I go, you know, the work product could, it could have more detail to it. Mm hmm. What's going on? And we have a conversation and you get to. Well, I didn't want to overloaded with detail because I was in a meeting one time, and you said somebody talked too much, and so I was trying not to do that.

00:07:10:05 - 00:07:10:17
Marisa Eikenberry
Right.

00:07:10:18 - 00:07:19:07
Wayne Turmel
We can have a conversation about the appropriate level of detail that I need on this. And now we both know what we know.

00:07:19:09 - 00:07:20:17
Marisa Eikenberry
Right. Absolutely.

00:07:20:19 - 00:07:50:16
Wayne Turmel
Right. That's the thing, is that there needs to be more explicit conversations and it's about things like how does this affect you? Right. Are you confident in this? Are you I'm confident in this. Those are sometimes uncomfortable conversations depending on your work style and your personality and who you're talking to and power structure and all kinds of things.

00:07:50:17 - 00:07:51:13
Marisa Eikenberry
Right.

00:07:51:15 - 00:08:30:20
Wayne Turmel
And they're critical. That's how you build trust. Because if there's a bunch of stuff in the I don't know this about her, when there is a better likelihood of there being an unpleasant surprise or, you know, I don't quite trust her because what I'm seeing isn't what she's saying. And so to me, the value of this is when at the first sign of something being off, you know, there was a famous Sherlock Holmes story.

00:08:30:21 - 00:08:43:03
Wayne Turmel
So famous, of course, I don't remember the title of it, but the idea is that he knew that the killer knew the victim because the dog didn't bark.

00:08:43:05 - 00:08:45:10
Marisa Eikenberry
Yes. Because it wasn't a stranger. Okay.

00:08:45:12 - 00:09:01:02
Wayne Turmel
Right. It wasn't a stranger. And so the fact that there wasn't a dog bark was actually the clue. And very often in remote work, it's what you don't see, you know, And usually that takes the form of changed behavior.

00:09:01:04 - 00:09:08:06
Marisa Eikenberry
I think we've talked about this a little bit before where it's like everything is fine and then something changes and it's like, oh, what happened here?

00:09:08:08 - 00:09:17:14
Wayne Turmel
And the problem is that when it changes radically and dramatically, your brain goes, Hey, wait a minute, there's something here.

00:09:17:16 - 00:09:18:07
Marisa Eikenberry
Right?

00:09:18:09 - 00:09:32:03
Wayne Turmel
It's when you get that frog in a pot. Thing and the analogy, as most of you know and I don't know who conducted this experiment because it's really nasty.

00:09:32:08 - 00:09:33:14
Marisa Eikenberry
I'm just like the poor frog.

00:09:33:17 - 00:10:00:08
Wayne Turmel
Yeah, the poor. How many frogs did they have to boil? The point is that the adage goes that if you put a frog in a pot of boiling water, the frog will jump out going, Hey, that's hot, you idiot. And if you put a frog in a pot of regular water and slowly turn up the heat, the frog will boil to death because he's not smart enough to realize that things have changed until it's too late.

00:10:00:10 - 00:10:12:01
Wayne Turmel
And on remote teams and in hybrid teams to a degree as well. Very often the frog is thoroughly cooked before we know there's a problem.

00:10:12:03 - 00:10:16:08
Marisa Eikenberry
Right. We've talked about this on a previous episode about burnout, especially.

00:10:16:10 - 00:10:22:15
Wayne Turmel
Yeah, exactly right. You don't know that somebody has passed their limit until.

00:10:22:17 - 00:10:24:04
Marisa Eikenberry
They put in another two weeks.

00:10:24:06 - 00:10:27:13
Wayne Turmel
Or a third notice or whatever it is. Exactly right.

00:10:27:18 - 00:10:42:09
Marisa Eikenberry
Yeah. So do you have any examples of like how the Johari window can be used to improve communication? I mean, I know we just talked about like if you do improve your communication in general, this is going to make all of this better because you're going to know stuff. But like, is there something specifically that leaders can do?

00:10:42:12 - 00:11:05:14
Wayne Turmel
Yeah, I think that it's really about asking questions, right? If, you know, there are two things asking questions and being transparent, you have to ask questions because and Kevin is well known for saying this, and I have plagiarized him shamelessly, which is your boss has a lot of talents. Reading your mind is not one of them.

00:11:05:17 - 00:11:08:23
Marisa Eikenberry
Right. Yeah. We are not mind readers. I say that a lot.

00:11:09:04 - 00:11:18:05
Wayne Turmel
In my view, some of us are better than others. Some of us pick up vibes or or do. The others are completely oblivious and we're going about our business.

00:11:18:08 - 00:11:21:04
Marisa Eikenberry
And some of that takes years to develop to.

00:11:21:05 - 00:11:34:18
Wayne Turmel
It does. And it's partly having your improving your radar in general. There's the length of the relationship and the depth and the solidity of the relationship with that individual person. Mm hmm.

00:11:34:20 - 00:11:41:22
Marisa Eikenberry
And sometimes it's also. Do you like them? Because if you like them, you're more willing to work on that relationship. And if you don't. Well.

00:11:42:01 - 00:11:54:16
Wayne Turmel
Well, exactly right. And here, you know, when it goes to confirmation bias so-and-so did that because they're having a bad day versus so-and-so did that because of course they did. Because they are.

00:11:54:18 - 00:11:55:13
Marisa Eikenberry
Right.

00:11:55:14 - 00:12:17:20
Wayne Turmel
So, you know, we need to get better at asking questions and you have to be very careful. Tone is critical when you're asking these questions. There is a fundamental difference between what were you thinking when you did that, What was going on right, versus what were you thinking?

00:12:17:22 - 00:12:21:14
Marisa Eikenberry
It's the goblet of. Harry, did you put your name on the Goblet of Fire?

00:12:21:16 - 00:12:46:23
Wayne Turmel
It's two separate. You know, there are two separate approaches to the exact same words. Right. You know, I because I tend to be grumpy and snarky. I try to avoid. What were you thinking? Even though that's. That's a perfectly legitimate question. I want to know what led you to that decision or to take that action.

00:12:47:04 - 00:12:47:14
Marisa Eikenberry
Right.

00:12:47:14 - 00:12:51:18
Wayne Turmel
And it's a legitimate question, but it's very easily misinterpreted.

00:12:51:18 - 00:12:56:01
Marisa Eikenberry
Yes. Way to say something like what was going on in your mind when this was happening?

00:12:56:03 - 00:12:58:20
Wayne Turmel
I don't even go there. I try to really what happened?

00:12:58:22 - 00:13:01:04
Marisa Eikenberry
Oh, that makes sense. You have done that with me now?

00:13:01:04 - 00:13:05:01
Wayne Turmel
Just one year. It's like what happened?

00:13:05:02 - 00:13:07:20
Marisa Eikenberry
Yeah. It's like I screwed up.

00:13:07:22 - 00:13:34:11
Wayne Turmel
Well, but here's the thing, right? If I say what happened, your response gives me way more information than the question itself. Actually warrants. Right. What you said. Oh, well, I screwed up. Okay. So she knows that she did something wrong. I don't have to come down on her like it, right? I have to figure out what happened. And how do we help her do that better?

00:13:34:13 - 00:13:35:15
Marisa Eikenberry
Mm hmm.

00:13:35:17 - 00:13:47:19
Wayne Turmel
Right. But if I say what happened and you start with the excuses, you know, it was all Marlene's fault, and you know how she is, and it made me mad. Okay, let's break that down.

00:13:47:23 - 00:13:53:22
Marisa Eikenberry
Right. So I'm going to change gears a little bit. But are there drawbacks to using this framework in a remote setting?

00:13:54:00 - 00:14:20:19
Wayne Turmel
I don't know that there are actual drawbacks to using it. I think that like so many things, we can use it to confirm what we already believe you when you're looking at any model. Right. The Johari window is a very simple example of that. You need to be really honest about what you know and what you don't know.

00:14:20:21 - 00:14:47:02
Wayne Turmel
Okay. Right. And, well, they should know that because I told them. Well, does she always carry a lot of weight? This gets to the transparency part of this, Right? Which is, yes, I need to know what they're thinking and I want as much information as I can glean so that I can treat this person appropriately. But are they trusting me?

00:14:47:02 - 00:15:08:22
Wayne Turmel
Have I made myself available? Have I given them enough information and evidence? You know, it goes to the trust model that we've talked about so much on this show. That's such an important part of our courseware that, you know, for trust to exist, you need to have proof of alignment and purpose, proof of competence and proof of motives.

00:15:08:22 - 00:15:23:23
Wayne Turmel
And if you're not providing those things and being transparent, it's really easy for people to not pick up on signals or not interpret your actions correctly.

00:15:24:01 - 00:15:38:00
Marisa Eikenberry
Yeah, no, that totally makes sense. So I know we're coming up on our time, but are there, you know, best practices or tips for leaders who might be listening to this going, okay, I need to use this model? How do I start?

00:15:38:02 - 00:15:58:02
Wayne Turmel
Yeah, The first thing is take a look at the model and, you know, just kind of get it in your, you know, bring it into your cortex so that you can recall it when needed or keeping, you know, keep a copy handy somewhere. Mm hmm. You know, a simple. Keep it on your computer so that you can call it.

00:15:58:06 - 00:16:00:11
Wayne Turmel
Call the graphic up when you need it.

00:16:00:12 - 00:16:02:11
Marisa Eikenberry
Yeah. Tape it to your wall. Whatever you need to do.

00:16:02:12 - 00:16:29:09
Wayne Turmel
Whatever it takes. Right. Whatever you got to do. I think that once you've done that, take a an example. Take something that you're having trouble communicating with somebody on and fill in the blanks. That makes sense. What do I know? What do I know for a fact? Mm hmm. What do I think? I know, but I'm not entirely sure.

00:16:29:11 - 00:16:40:12
Wayne Turmel
All right. What haven't I told that person? And maybe what information in my missing. And then use that to guide the conversation.

00:16:40:14 - 00:16:41:05
Marisa Eikenberry
Yeah, that makes.

00:16:41:05 - 00:17:03:18
Wayne Turmel
A you know, we've. We hear so much about constructive inquiry and and all of those things, crucial conversations. It it's just a way to identify what do I need to share and what do I need to find out in order to understand and communicate with this person better.

00:17:03:20 - 00:17:10:05
Marisa Eikenberry
That makes sense, as always. Communication is the key to remote teams and remote work and so many things.

00:17:10:05 - 00:17:17:22
Wayne Turmel
And that's why we need things like models, right? Because we can say, Well, you need to communicate better. Okay, Wayne, I'll get right on that.

00:17:18:00 - 00:17:27:12
Marisa Eikenberry
Yeah, I was going to say I have a whole story about what I learned about the desk model and blew my ever loving mind. But that's for a different day. Well, maybe.

00:17:27:12 - 00:17:29:21
Wayne Turmel
We need to tell that story soon.

00:17:29:23 - 00:17:49:02
Marisa Eikenberry
I will add it to the list and listeners, I want to thank you so much for listening to long distance work life. Wayne, thank you for this conversation, too. I really hope that it was beneficial for our listeners for show notes, transcripts and other resources. Make sure to visit long distance work life. If you haven't yet, subscribe to the podcast so you won't miss any future episodes.

00:17:49:07 - 00:18:08:14
Marisa Eikenberry
And while you're there, be sure to like and review. This helps us know what you love about our show. Feel free to contact us via email or LinkedIn with the links in our show notes and let us know you listen to this episode or suggest a topic for Wayne and I to tackle in a future episode. If you'd like to learn more about remote teams, order Wayne and Kevin Eikenberry's new book, The Long-Distance Team.

00:18:08:16 - 00:18:14:20
Marisa Eikenberry
You can learn more at longdistanceteambook.com. Thanks for joining us. And as Wayne likes to say, don't let the weasels get too down.

Read More
The Gen Z Effect and the Future of Work: Insights from Dan Keldsen - Episode of Long-Distance Worklife Podcast with Wayne Turmel
Guests, Hybrid Work, Leadership, Working Remotely

The Gen Z Effect and the Future of Work: Insights from Dan Keldsen

Wayne Turmel engages in an insightful conversation with Dan Keldsen, co-founder of PlexiCam and the host of Next Future Today, who calls himself a pragmatic futurist. They explore the shifting landscape of remote and hybrid work, particularly in the context of the COVID-19 pandemic. Dan shares his expertise on future trends and offers practical insights on onboarding new hires, incorporating Gen Z in the workplace, and fostering effective communication and collaboration. The discussion emphasizes the importance of treating people as they want to be treated and finding a balance between leveraging individual strengths and establishing clear expectations. Join Wayne and Dan as they provide valuable perspectives on embracing the future of work and building resilient teams in a rapidly evolving world.

Key Takeaways 

1. Embracing the future of work: The COVID-19 pandemic has accelerated the adoption of remote and hybrid work models. Organizations must adapt to the changing landscape and recognize the long-term effects of this shift.

2. The role of a pragmatic futurist: A pragmatic futurist like Dan Keldsen focuses on identifying future trends and guiding individuals and organizations in navigating them effectively, rather than indulging in extreme optimism or pessimism.

3. Leveraging Gen Z in the workplace: As Gen Z enters the workforce, organizations should recognize their unique strengths and experiences. Collaboration, mentorship, and cross-generational learning are crucial for creating a cohesive and productive team environment.

4. Effective onboarding in remote/hybrid settings: Onboarding new hires requires thoughtful processes that go beyond basic orientation. Drawing inspiration from successful onboarding techniques in other domains, such as video games, can help engage and retain new employees.

5. Communication and connection: Understanding the communication preferences of different generations, such as video calls, text messaging, or email, is vital for fostering effective collaboration. Treating people as they want to be treated and establishing clear expectations are key to building strong, adaptable teams.

6. Balancing individual strengths and expectations: Organizations should leverage the strengths of each team member while establishing guidelines for collaboration. By finding a balance between individual preferences and organizational objectives, teams can thrive in a changing work landscape.

7. Embracing the opportunities: Rather than viewing the future as entirely positive or negative, individuals and organizations should actively participate in shaping it. Embracing new work models and adapting to emerging trends can lead to growth and success.

Time Stamps

00:00 - Introduction
00:08 - Pragmatic Futurism and the Changing Work Landscape
01:16 - The Gen Z Effect and Integrating Gen Z in the Workplace
06:45 - Effective Onboarding in Remote and Hybrid Work Environments
10:33 - Communication and Connection in the Workplace
14:45 - Balancing Individual Strengths and Expectations
17:30 - Embracing the Future of Work and the Opportunities Ahead

Related Episodes

Featured Guest

Name: Dan Keldsen

What He Does: Co-founder of Plexi-Cam, host of Next Future Today podcast and consultancy, and co-author of The Gen Z Effect.

Notable: Dan has extensive experience working with companies like Wasabi Technologies, Google, Lowe's Home Improvement, AstraZeneca, and the Federal Reserve Bank of NY. He has also led workshops and training sessions on information architecture, user experience, and findability resulting in increased understanding and adoption of best practices.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:08:11 - 00:00:33:16
Wayne Turmel
Hi, everybody. Welcome once again to the Long-Distance WorkLife podcast. The podcast where we try to help you thrive, survive. Make some kind of sense out of remote and hybrid work and the way the world is going. I am Wayne Turmel and Marisa is not here this week, which means we have a very cool, smart person to talk to besides me.

00:00:33:18 - 00:00:51:09
Wayne Turmel
And in this case I am going to bring in Dan Keldsen. He is the co-founder of PlexiCam. He is also the host and guiding mind behind Next Future Today the podcast and the consultancy. Dan, how are you, man?

00:00:51:12 - 00:00:52:12
Dan Keldsen
Great. Wayne, How's it going?

00:00:52:14 - 00:01:16:17
Wayne Turmel
Pretty well in the great cosmic scheme of things, but we'll see if we can't mess that up. Dan, you are you call yourself a pragmatic futurist and that's kind of where we want to go today is we're in this weird maelstrom of returning to work, not returning to work, hybrid work. you know, it's kind of goofy at the moment.

00:01:16:23 - 00:01:27:03
Wayne Turmel
So what I'm wondering is where the heck is this going? But first of all, you call yourself a pragmatic futurist. What the heck does that mean? Yeah.

00:01:27:05 - 00:01:35:16
Dan Keldsen
So that's that's exactly why I call myself a pragmatic futurist. As then we can have a conversation. So to me.

00:01:35:18 - 00:01:38:03
Wayne Turmel
You've drawn me into your little web.

00:01:38:05 - 00:02:07:02
Dan Keldsen
Isn't that nice? A little hook. Gotcha. So I think there are a lot of there are a lot of futurists who are more sort of extreme optimism. And I'm not totally pessimistic, but I think that as much as I enjoy what the future has brought me from, you know, if I think back to my ten year old self, my 20 year old self and my 30 year old, and now I'm getting up there, you know what I thought the future would bring to me, especially from technology, is a lot more than I You know, the reality is actually much bigger than what I had expected.

00:02:07:02 - 00:02:28:20
Dan Keldsen
I mean, I've read a lot of science fiction and I've seen plenty of dystopian novels and movies and all that kind of stuff. But in general, I think what my strength is in finding future trends that I see early signs of, and then I can help guide people into, Look, there are some futures that maybe you need to care about as a person or professionally or for your organization.

00:02:28:22 - 00:02:52:03
Dan Keldsen
You should be aware of them. There's others that who cares? It's not it's not relevant to you. And there are others that you know. The reason I created Next Future today is sometimes things happen like COVID and you need to very rapidly adapt to something that that next feature needs to start right now. So I think the pragmatic side is don't just think about the future else, and the future are going to be awful or wonderful, depending on you.

00:02:52:04 - 00:02:56:23
Dan Keldsen
You're saying we've got what can you do about it and actually take a role in actually playing a part in that?

00:02:57:01 - 00:03:29:21
Wayne Turmel
Yeah, it's interesting that you mention COVID because certainly in the world of remote and hybrid work, that was one of those 911 bombing of Hiroshima just moments in time that you can point to and go, oh, nothing is ever going to be the same after that. Right. And it wasn't that things weren't trending towards remote work and all of those things, but it pushed us across the Rubicon way quicker when most people were ready for.

00:03:30:00 - 00:03:39:07
Wayne Turmel
What do you because you and I were talking beforehand that we haven't even begun to figure out what the real long term effects of the last three years are going to be.

00:03:39:09 - 00:03:40:02
Dan Keldsen
Right.

00:03:40:04 - 00:03:46:12
Wayne Turmel
What do you see coming down the pipe that maybe we're not paying attention to?

00:03:46:13 - 00:04:16:15
Dan Keldsen
Well, I mean, you know, I've watched some of your episodes read some of what you've been doing. There's this sort of a backlash towards, you know, remote, remote anything or being on camera all the time is we need to be done with that, which, you know, some days I feel the same. So I've done a lot of innovation consulting in my life, which is really so again, like to the pragmatic features side, how do you take advantage when you know that it's time to take advantage of something and remote work has been possible?

00:04:16:15 - 00:04:32:22
Dan Keldsen
I mean, I remember installing dial up modems, I don't remember what speed, but we installed a bank of dial up modems for our consultant to be able to, you know, being back to the mothership. And I used to be able to make the sound of the bebop of the of the modems, which younger people don't know what we're talking about.

00:04:33:01 - 00:04:51:10
Dan Keldsen
That was the late nineties, mid late nineties. So and that was it's not like we were the first ones in the world to ever do that either. So there are like, like we said before, the before hit record, I like William Gibson's quote, The future is already here. It's just unevenly distributed. So there are it's been possible to do remote work.

00:04:51:12 - 00:05:14:03
Dan Keldsen
Even people like me probably you who did it early, Philomene or Masters, and that we are infallible. And we you know, we always get it right and we're the best people to ever possibly work with remotely. You know, it doesn't work that way, but the more you have exposure to it, you know, it's hard to learn things with technology if you're not actively participating.

00:05:14:03 - 00:05:33:04
Dan Keldsen
Like you could hear remote work as possible, but until you actually know it, it's a very different thing. And with COVID, you had no choice. So it's all right. Now you're on camera. Congratulations. You weren't expecting that to you don't have a you probably don't have a space in your house where you want to be on camera, where there's not noise or weird things behind you.

00:05:33:04 - 00:06:03:09
Dan Keldsen
Like, I certainly didn't have my background setup until COVID happened. So, you know, it's until you actively take a part in that you really can't know what you should be participating in and how to take advantage of it until you're in the moment. I think that that that acceleration that happened with COVID because, you know, we had Friday the 13th lockdown and then poof, then in three years, you know, it's it forced people to, whether they wanted to or not, they needed to figure out how to work in a new and different way.

00:06:03:11 - 00:06:10:19
Dan Keldsen
And always, I think that's very useful because it actually got people to take a step that it was long overdue in a lot of ways.

00:06:10:21 - 00:06:32:05
Wayne Turmel
Okay. So as we think about the future, you are also the author of a book called The Gen Z Effect. And it's kind of a radical notion. If you're going to talk about the future, maybe pay some attention to people who still have one, as opposed to those of us who are near the end of our journey. And I'm not being facetious about that.

00:06:32:05 - 00:07:05:12
Wayne Turmel
I mean, a lot of the sturm und drang around return to work has been driven by senior leadership management, business people who are pining for the before times. Right. But one of the things and when I say this, I get these horrified looks on people's faces. We're now going into, you know, used to be youngins. You taught them how to work in an office and and that's how they got interned and everything else.

00:07:05:12 - 00:07:30:02
Wayne Turmel
Well, we now have four, four years of new hires coming out of college who don't know what it means to have worked in an office or right in the way that you and I did back in the day. So tell me real quick, what did you kind of discover in the Gen Z effect and what does this mean going forward for the workplace?

00:07:30:05 - 00:07:53:14
Dan Keldsen
Yeah, so we wrote the Gen Z effects in 2014. So there was way before COVID, well before, I don't think Zoom existed or it was it was incredibly early. So the it is one of the topics that we talked about in the book. I interviewed a buddy of mine, Justin Levy, who I believe was at Citrix at the time about remote work and what that meant.

00:07:53:14 - 00:08:17:22
Dan Keldsen
You know, like I didn't grow up in in a manufacturing role like, you know, earlier generations might have done it, you know, where you got to get you have to get dirty and dusty and in loud environments and all. And I think that's generally a good thing because we're moving towards, you know, knowledge work and more experiential things that don't necessarily threaten your life by, you know, losing a limb from some massive machine.

00:08:18:00 - 00:08:40:15
Dan Keldsen
So I do think there's you know, there's unfortunate I mean, my my oldest daughter turns 21 in a month. My youngest is 18. So they had to live in school settings in a very different world than I certainly had or you had in the very formative years of high school or college. On the one hand, it was terrible and there's probably a whole bunch of damage that's been done to them behaviorally.

00:08:40:16 - 00:09:05:19
Dan Keldsen
And, you know, in otherwise, on the other hand, the younger generations have been taught that teamwork is a thing, that you need to be good at it, that, you know, if you do larger projects with other people and therefore you need to know how to do that. So I think in a lot of ways they're much better equipped to as far as what they've experience in team based work that they're going to be needing to do in the in the future.

00:09:05:19 - 00:09:23:12
Dan Keldsen
Because nobody, you know, things are moving so fast, everything's accelerating. No one person knows everything. You can do everything. So you really need to to me, a part of an underpinning of the Gen Z effects is you need to leverage the strengths of whoever is part of your team, young or old. You know, it doesn't matter where they are in the planet.

00:09:23:14 - 00:09:37:12
Dan Keldsen
How do you bring out the best out of them and then use that as a wedge to drive forward into the future instead of just, you know, you're you're too old, you're too young, you're too you know, that doesn't work very well. So maybe we can do better things together.

00:09:37:13 - 00:10:01:23
Wayne Turmel
Absolutely. So let me hold your feet to the fire a little bit. I mean, it's wonderful to say, Oh, don't we all have these fabulous strengths and we do. And we should learn from each other. And we should. But purely practical basis in a world where you are in the office 24, seven, five days a week. Mm hmm.

00:10:02:01 - 00:10:17:18
Wayne Turmel
How do we bring the new hires of the world on? How do we onboard them? How do we incorporate and orient them so that they become productive, fabulous members of our teams quicker?

00:10:17:19 - 00:10:33:12
Dan Keldsen
Yeah. Yeah. So I so one of the things I hope is a strength for me is I like to take a look at what's happening in sort of the consumer world and bring it to the enterprise. Most of my work has been on the enterprise side, so how do those things and the sort of bridge between both sides.

00:10:33:15 - 00:11:01:11
Dan Keldsen
So I've paid a lot of attention to what is onboarding like from like I happen to be a gamer video games to a really great job of onboarding people because if they don't, they don't make money. You know, the the long game is you have a subscription or you buy, you know, a season or whatever. And if you have not engaged your people to get over that hump, to be onboarded and have some idea what they're doing, you can't milk them for money over a very long period or.

00:11:01:13 - 00:11:05:21
Wayne Turmel
Exploit their blood, sweat and tears for years as employees. Yeah.

00:11:05:23 - 00:11:30:00
Dan Keldsen
Exactly. Yes. No, that's. Wait, you're you're the you're the pessimistic futurist. I'm supposed to be the pragmatic summing up. But so from an AI, you know, I think unfortunately for enterprises there's not a lot of you know we've we got lazy in doing onboarding for new hires. When you're there in person, you can sort of, you know, you can make up for not really a formal onboarding process by just being there.

00:11:30:00 - 00:12:01:00
Dan Keldsen
So they can ask questions of the person in a cubicle next to them or whatever, you know, in the lunchroom outside, whatever. And it's definitely harder to do that if it's purely virtual unless you put some thought into to making that happen. And it doesn't have to be hideously formal, like I'm not a big fan of like governance teams that have 30 people that meet once a quarter or something really intense like that just set some baseline of, you know, like we do like standups from the Agile world totally applied.

00:12:01:00 - 00:12:20:09
Dan Keldsen
They can fit. It's not only for developers. You could do that with your marketing team or your finance team or whatever, and that's one way to get people to know each other, which I think is the biggest piece of onboarding, is you need to get to know other people in your organization. And by virtue of that happening, you will figure things out on your own.

00:12:20:14 - 00:12:56:14
Dan Keldsen
I think that's it shouldn't be on the employee to have to figure it out. It should be supported by smarter than usual managers and policies that have at least some bare bones to them. But it's, you know, you got to put pieces in there where you can connect people. It doesn't matter if they're in the office online or some situation where they're doing both and, you know, working in an office two or three days a week and not all the time, but you need to build little bridges so that you can get people out of, you know, maybe a maybe they had a bad experience right out of college and, you know, their first job

00:12:56:14 - 00:13:15:00
Dan Keldsen
was terrible, you know, just whatever it was didn't work out. So that experience is going to color them. Coming to your organization some way is good and bad, probably. So what can you do to give them an expectation of of what it's supposed to be like and how and not just what it's supposed to be like you would find in an interview.

00:13:15:00 - 00:13:33:15
Dan Keldsen
But the reality is, you know, we do have meetings that are on Monday afternoons and we are expected to talk about what happened in the last week and anything that we ran into, you know, anything that gives you some some structure. So that it's not totally up to the individual to try to figure out the probably ungodly mess that's your organization.

00:13:33:17 - 00:13:59:14
Wayne Turmel
Well, it's interesting, too, because I think we make some assumptions about Gen Z and millennials. My daughter is, you know, the poster child for millennial, at least age wise, right? She turns 30 this year. And I think we make some assumptions, you know, because these darn kids text instead of talking that they don't want in-person or in fact, that's not true.

00:13:59:14 - 00:14:22:09
Wayne Turmel
What we're finding is and it makes perfect sense in the beginning stage of your career, when you're young, when you don't know anything, you want more human contact, you want mentorship, and you want socialization and you want to meet people and all that stuff, right? When you're a middle aged goof who's near the end of his career and you want to be left alone to get your work done.

00:14:22:09 - 00:14:25:09
Wayne Turmel
Remote work is a beautiful thing.

00:14:25:11 - 00:14:29:20
Dan Keldsen
Right? Yeah. Yeah. So you can be a hermit in your virtual world.

00:14:29:22 - 00:14:45:14
Wayne Turmel
Exactly. But. But talk to me about what Gen Z thinks of, you know, socialization in the workplace. What are they looking for that we need to give them if we want them to be good, when we want them to stick around and all of that stuff.

00:14:45:16 - 00:15:16:20
Dan Keldsen
Yeah, all of that's a multi-hour conversation potentially. Have you heard of the Golden Rule that you should treat people as you'd like to be treated? There's a platinum rule that you should treat people as they want to be treated, which is unfortunately not done all that often in my opinion. You know, like there's you know, I've watched some of your recent episodes, the question of should your camera be on or not when you're in a meeting or a conference or whatever it happens to be, there's different situations where absolutely you should always you can't wrong probably.

00:15:16:20 - 00:15:33:17
Dan Keldsen
And there are certain situations where it's it's optional and maybe it's useful to have an official. David Nobody has to be on camera. It just takes a little burden off of people. So to the point of those darn kids, all they do is talk to each other and send means and, you know, you know, and they're just want to talk all that kind of stuff.

00:15:33:20 - 00:15:52:05
Dan Keldsen
That's true. Older people are as well. You know, we're all addicted to our smartphones. What would we do without them? I don't I don't know how I would ever get anywhere I needed to drive to if I didn't have GPS that told me exactly where to go, like a voice in my head. But that doesn't mean that they're, you know, it's a different channel to communicate through.

00:15:52:07 - 00:16:14:02
Dan Keldsen
That is maybe foreign and weird for older generations. And one of the aside from the plan, one of the things that we talk about in the book is reverse mentorship, as we normally talk about mentors as the old mentoring, the young, which is very useful, also doesn't happen nearly as often as it should. But, you know, I can learn from my kids, you can learn from your kids, you can learn from other people's kids.

00:16:14:04 - 00:16:35:20
Dan Keldsen
You know, what is their experience? What is some piece of that that might apply to you? Maybe it's actually more effective to just text somebody than to send an email or give them a call because maybe they're already on another call. Why not learn from all these pieces that are possible and then purposely decide this is how like if you and I were working together, how do we want to communicate?

00:16:35:20 - 00:16:56:05
Dan Keldsen
That was one of the videos you guys posted most recently is what are the rules anyhow? You know, Kim, can we agree on you know, look, we we need to have a, you know, a video camera on one on one conversation on a monthly basis. So we know how I'm doing my job and you can give me feedback.

00:16:56:07 - 00:17:06:15
Dan Keldsen
If we don't state that ever, then it's going to be a surprise, especially on the part of the employee. And that's usually not a it's not a great feeling. I don't think it's really the right kind of tender.

00:17:06:17 - 00:17:28:17
Wayne Turmel
Well, and I think that whole notion of the platinum rule and I'm passionate believer in that. I think the flip side of that is, yes, we need to understand what they want. And it's incumbent on us to explain why we want what we want. Right. We're not doing it because we're old and we're always right and we're not doing it because we're inflexible.

00:17:28:21 - 00:17:54:03
Wayne Turmel
Sometimes that's the right thing to do, and here's why. Right. But I think those conversations are what we aren't having. So, Dan, thank you very much. As I mentioned, Dan is the coauthor, to be fair, of Gen Z Effect. He's also the host of Next Future Today, we will have links to all of that in our show notes.

00:17:54:05 - 00:18:21:11
Wayne Turmel
So, Dan, I'm going to bid you a quick adieu for a moment and just remind everybody that those show notes are available at longdistanceworklife.com. If you have enjoyed the show, if you are a long time listener, please like and subscribe. You know how this stuff works. It's important for us to show up on search engines and the like, so help us out like and subscribe.

00:18:21:16 - 00:18:51:18
Wayne Turmel
You can also reach out to either Marisa or myself, LinkedIn, email, whatever works for you. We are also always looking for pet peeves and questions for future episodes. And of course, if you have not yet checked out Kevin Eikenberry in my new book, The Long-Distance Team: Designing Your Team for Everyone's Success, you might want to check that out and you can get more information that longdistanceteambook.com.

00:18:53:05 - 00:19:08:07
Wayne Turmel
All right. That is it. Ladies and gentlemen, boys and girls, thank you for listening. We will be back in our next episode with Marisa. Thank you so much for joining us. We appreciate your support. And don't let the weasels get you down.

Read More
Status Colors & Need for Clear Communication - episode of Long-Distance Worklife podcast with Wayne Turmel and Marisa Eikenberry
Ask Wayne Anything, Surviving Remote Work, Technology, Working Remotely

Remote Work Rants: Status Colors and the Need for Clear Communication

Marisa and Wayne are back sharing your pet peeves. They explore the importance of maintaining professional environments during video calls and emphasize the significance of AV hygiene and user experience. They also delve into the intriguing topic of status colors on platforms like Slack, uncovering the obsession some individuals have with constantly monitoring their teammates' online presence. Marisa and Wayne provide insights into the challenges of remote work etiquette and team dynamics, ultimately aiming to foster more productive and harmonious remote work environments. Tune in to relate, vent, and discover ways to overcome these common frustrations of the remote work life.

Key Takeaways

1. Respect the Environment: When taking video meetings, be mindful of your surroundings and ensure they are suitable for a professional setting. Avoid background noise and distractions that can hinder the experience for others on the call.
2. AV Hygiene and UX: Consider the audio and visual aspects of your video meetings. Use headsets to minimize external noise and echo, and be aware of how your actions and behaviors impact others on the call.
3. Reflect on Your Actions: Take a moment to think about how your behavior and actions may affect your teammates. Be responsive, professional, and considerate of others' time and attention during video calls.
4. Status Colors and Trust: Constantly monitoring and obsessing over your teammates' online status colors can create unnecessary mistrust. Instead, focus on clear communication and understanding expectations for availability and response times.
5. Open Communication and Feedback: Engage in open conversations with your teammates about what is considered appropriate behavior and communication in your remote work environment. Be receptive to feedback and willing to address any concerns.
6. Don't Sweat the Small Stuff: While certain behaviors and distractions can be annoying, it's important not to let them overshadow the bigger picture. Prioritize effective collaboration, productivity, and respect within your remote or hybrid team.
7. By fostering a culture of respect, clear communication, and understanding, you can create a more harmonious and productive remote work environment.

Timestamps

00:00 Introduction
01:06 Video Meetings in Unsuitable Environments
04:17 Motion sickness and distractions during video calls
08:28 Importance of professionalism and respect in remote work
09:29 Constantly monitoring teammates' status colors
11:40 Obsession with status colors and issues of mistrust
16:05 Finding common ground through shared pet peeves
17:10 Conclusion

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:22 - 00:00:18:22
Marisa Eikenberry
Welcome back to Long-Distance Worklife where we help you lead, work, and thrive on remote and hybrid teams. I'm Marisa Eikenberry, fellow remote worker, and joining me is my co-host and remote work expert Wayne Turmel. Hi, Wayne.

00:00:19:00 - 00:00:23:20
Wayne Turmel
And it is indeed a lovely day. Hi, Marisa.

00:00:23:21 - 00:00:32:23
Marisa Eikenberry
So today we're going back into even more pet peeves. We still have a bunch that you guys have sent us. And please keep sending us these.

00:00:33:01 - 00:00:37:07
Wayne Turmel
Can I tell you how much I enjoy hearing what makes people crazy?

00:00:37:09 - 00:00:38:10
Marisa Eikenberry
Right?

00:00:38:12 - 00:00:44:03
Wayne Turmel
It just gives me such joy because there's a part of it that goes. It's not just me.

00:00:44:05 - 00:01:06:04
Marisa Eikenberry
100%. 100%. So we're going to talk about those today. And the first one that I want to start with we actually got from LinkedIn, from Maya Middlemiss, who said taking a video meeting in an unsuitable environment because look at me and my work from anywhere lifestyle. Meanwhile, terrible background noise or they're making you seasick while apparently on a trampoline.

00:01:06:06 - 00:01:13:05
Marisa Eikenberry
Respect the rest of the room. Pay attention to the AV hygiene and UX of the whole call. So Wayne, does this bother you when people are.

00:01:13:07 - 00:01:15:19
Wayne Turmel
AV hygiene and UX oh my!

00:01:15:19 - 00:01:17:02
Marisa Eikenberry
Right.

00:01:17:04 - 00:01:47:19
Wayne Turmel
Basically what she's saying is try not to be annoying. This is a problem. This is a problem that actually goes back to the invention of the cell phone. Okay. And here's what I mean by that. Those of us who are old enough to remember when we could take conference calls on cell phones for the first time, which means we weren't tied to this big clunky desk phone and we could walk around or take a call in the car.

00:01:48:01 - 00:01:54:13
Wayne Turmel
And more than one conference call had been interrupted by a flushing sound.

00:01:54:16 - 00:01:56:02
Marisa Eikenberry
Yeah, I would think that.

00:01:56:03 - 00:02:05:05
Wayne Turmel
Various and sundry noises they told us perhaps the person on the line wasn't fully engaged with the call.

00:02:05:07 - 00:02:06:10
Marisa Eikenberry
Yes.

00:02:06:12 - 00:02:32:21
Wayne Turmel
So this is a problem that's been going on for a while. It certainly is an issue. And now the way Maya said that tells me that there are two parts to this. One is the actual functional thing of it's annoying. I have a class that I teach for a university, and more than once my co teacher has turned her video on and I am looking at her cats.

00:02:32:21 - 00:02:55:02
Wayne Turmel
But literally at her cats. But because the cat is walking across the keyboard and she just turns the camera on and I'm like, this is not the view I'm looking for, right? And it can be a little distracting. So some of it is is is there a level of professionalism here? Of course. Right. And respect for your peers.

00:02:55:07 - 00:03:23:16
Wayne Turmel
Some of it is also, hey, I slipped into the office. I'm wearing big boy clothes. I'm doing this. And you're you know, on the couch with your lap desk doing, you know, doing yoga while trying to take this call. It's just annoying. So there's a respect thing, to be sure. The AC hygiene thing is very real. Certainly, people have taken meetings while they're out of the office that, of course, happens.

00:03:23:19 - 00:03:31:09
Wayne Turmel
Does that necessarily then have to be a face time? Nobody wants to watch you bounce up and down on a walk. Right.

00:03:31:13 - 00:03:32:15
Marisa Eikenberry
Yes.

00:03:32:17 - 00:03:55:23
Wayne Turmel
And so there's just a and we don't do this enough as human beings, I might add, which is what is the impact of my behavior or my actions on the other person? Yes, I'm here. I'm responsive. I'm taking your call. I'm not in the office. But by golly, I will help you. Maybe that doesn't have to be a video call.

00:03:56:01 - 00:04:17:12
Marisa Eikenberry
Yeah, I know. Like, for me personally, like, I get motion sick pretty easily. So when people are, like, walking their dog and they're on video call or I had one the other day, it wasn't too bad. But like, she was in the car, she was not driving. She was in the car and like on this. And it was like, you probably didn't have to have your video on at that point and probably shouldn't.

00:04:17:12 - 00:04:18:12
Wayne Turmel
Not for nothing.

00:04:18:13 - 00:04:29:21
Marisa Eikenberry
Yeah, I mean, she was a passenger, but still like it was just for me. It was distracting. I couldn't pay attention to the other two people in the hall because she's constantly moving. Right. Right. And.

00:04:29:23 - 00:04:41:12
Wayne Turmel
You know, as we've said so many times, I am all about seeing somebody's face when the call starts. But once the call actually begins, what value are you adding?

00:04:41:14 - 00:04:43:00
Marisa Eikenberry
Right. Yeah, it depends on what kind of.

00:04:43:01 - 00:05:00:23
Wayne Turmel
Perhaps detracting from everybody else's experience. So it's just, you know, give some thought to what is going on. I also have this conversation a lot with people who are at home so they don't use headsets.

00:05:01:03 - 00:05:03:05
Marisa Eikenberry
Oh, my God, drives me crazy.

00:05:03:07 - 00:05:26:22
Wayne Turmel
And there are beeps and bloops and there's noises even in an empty house. There's the dogs go crazy at the neighbors or, you know, somebody lets a leaf blower go insane or something is going on and you get an echo. It's you wear them partly so you can hear I mean, of course, you know, I want to be able to hear what's going on.

00:05:27:01 - 00:05:45:18
Wayne Turmel
But also you do that so that you are being respectful of the other people on the call. And it is a fair accusation that people who are not in an office environment sometimes become oblivious.

00:05:45:20 - 00:05:53:14
Marisa Eikenberry
Yes, we've talked about this before, too. Or you used to be in an office, but then you went home for three years and so now you forget what it's like.

00:05:53:16 - 00:06:02:03
Wayne Turmel
Well, in your reveling in your freedom and, you know, I won't even tell you what I have on my feet right now because it's irrelevant to this conversation.

00:06:02:05 - 00:06:03:01
Marisa Eikenberry
Right.

00:06:03:03 - 00:06:07:01
Wayne Turmel
Right. I will tell you, it's not something I would wear in the office.

00:06:07:03 - 00:06:09:03
Marisa Eikenberry
And that's okay.

00:06:09:05 - 00:06:15:08
Wayne Turmel
But it's irrelevant to the conversation and it's not distracting, except now everybody's wondering what that is wearing.

00:06:15:10 - 00:06:16:23
Marisa Eikenberry
Obviously, it's funny slippers. It's fine.

00:06:16:23 - 00:06:18:09
Wayne Turmel
No, it's not funny slippers.

00:06:18:11 - 00:06:19:12
Marisa Eikenberry
Secret's safe with us.

00:06:19:12 - 00:06:50:09
Wayne Turmel
Really ugly mariachi sandals. But it's. It's Las Vegas in May. And, you know, I got to run around, take the dog out and do stuff, and it's easy, but it doesn't impact what people are seeing and hearing. So really, it's when you are going to take one of these calls, you need to stop and think what how do my actions impact my teammate?

00:06:50:15 - 00:07:06:03
Wayne Turmel
How do I add value to the meeting? How do I distract and be open to feedback, something that you think might not be a big deal might really bother somebody. I am not a big fan of cats, but.

00:07:06:05 - 00:07:09:11
Marisa Eikenberry
I'm not sure that many people are.

00:07:09:13 - 00:07:20:17
Wayne Turmel
There are people who don't care. We've talked before about people's unnatural affection for their animals on video calls. The assumption that everybody finds it as adorable as they do.

00:07:20:19 - 00:07:24:03
Marisa Eikenberry
Without realizing it's distracted and really not professional in the moment.

00:07:24:03 - 00:07:26:06
Wayne Turmel
And really not professional. Exactly.

00:07:26:09 - 00:07:50:14
Marisa Eikenberry
So. Well, and with that, too, I would also like because, like, you know, we keep talking about video a lot also, but like, you know, there's a background noise thing, too. If you're somewhere that like there's a lot of, you know, you're in a car and the windows open. Well, first of all, if you can maybe put up the window, but like I know we've been on calls before where we've had to tell somebody to mute because we can hear the window and we can't hear anyone else.

00:07:50:16 - 00:08:12:18
Wayne Turmel
Well, I'm a full disclosure. I do not keep my phone live. You know, I don't get rings and announcements. Yeah, but I do have it on Buzz. And there have been times when we've been on calls, there have been times when we've been recording this podcast where my phone goes off and I can ignore it. It's buzzing, it's in the background.

00:08:12:22 - 00:08:23:22
Wayne Turmel
It doesn't bother me what might bother somebody else. Right? Right. Okay. Wayne needs to be better about that. It's just respect and like being a good person and stuff.

00:08:24:03 - 00:08:27:23
Marisa Eikenberry
Amazing, right? The simple things.

00:08:28:01 - 00:08:36:19
Wayne Turmel
The fact that we have to talk to you people about this. Were you raised by wolves? What?

00:08:36:21 - 00:09:00:05
Marisa Eikenberry
Tell us in the comments. But moving on from this, I want to go to Mallory Glassner who said people who constantly watch and or talk about their teammates status colors. Now, I remember when I saw this comment on the post slide put and I was like, I'm sorry, I'm sorry. What do people do this? What is this? Is this really a thing?

00:09:00:07 - 00:09:22:07
Marisa Eikenberry
And she responded, Oh, yes, it's a thing. So much so that someone actually invented a dongle that makes you stay green. Now, we've actually kind of talked about this concept of always looking like you're online in a previous episode where, you know, I saw somebody put peanut butter on their mouse so that way their dog would look like the mouse.

00:09:22:07 - 00:09:29:21
Marisa Eikenberry
So that would look like you're on line. Like, I don't understand this obsession with weather. Okay, well, fine.

00:09:29:23 - 00:09:57:05
Wayne Turmel
There are two parts to this. Yes. I suspect this is me trying not to just freak out at human behavior. I always assume that even the worst behavior happens for a reason that is logical to the person doing it. Okay, so there are two parts to this. First of all, as the person who's being looked at, am I being responsible with my status updates and things like that?

00:09:57:05 - 00:10:23:11
Wayne Turmel
And why does it matter? Well, it matters because people want to know that I hope it's less that you are working, but that you are available to answer questions or to be a resource or something like that. Is this person available? I have a question. Can I ask Marisa? And if I do ask Marisa, can I expect immediate answer or is it going to come later?

00:10:23:11 - 00:10:42:14
Wayne Turmel
Because she's obviously busy. You and I are situated. I don't have a problem sending you a question. If you say you're not being disturbed or you're not getting your your messages. Cool. I've asked my question. It's off my plate. It's out of my way. And she is a responsible person and she will answer me when she can.

00:10:42:16 - 00:11:03:01
Marisa Eikenberry
Well, and I can't speak for other platforms, but like, you know, sometimes even that that green icon is green icon or lack of it is deceiving. Right. Like, I think slack. If you haven't opened up Slack in 30 minutes, it will show you as offline. I might still be sitting at my computer. I just haven't opened up slack in 30 minutes because I've been on deep work with something.

00:11:03:07 - 00:11:28:11
Wayne Turmel
All right. So here's the thing. Part of it is, as the the person who's been am I being mature and grown up and responsible, like if I'm not going to be at my desk, do I tell people I'm not going to be? Of course. Very often I say I'm out of the office for an hour, but I have my phone with me or I'm out of the office and I cannot be reached until such and such a time.

00:11:28:13 - 00:11:40:14
Wayne Turmel
I'm being respectful of you, my teammates, so that you can do that and you're not waiting for something that's not going to happen. The flip side of her statement, though, is really interesting.

00:11:40:18 - 00:11:41:05
Marisa Eikenberry
Yes.

00:11:41:10 - 00:11:44:14
Wayne Turmel
Which is why do you care so much?

00:11:44:16 - 00:12:01:13
Marisa Eikenberry
Yeah, She actually gave us an example about at a previous organization. She used to hear people say all the time, so-and-so is always yellow and never working. Well, first of all, you don't know that there was another one. Well, so-and-so was green at 2 a.m. Well, if you know that so-and-so was green at 2 a.m. that means you were also looking at two.

00:12:01:13 - 00:12:05:11
Marisa Eikenberry
I am like not going to work life balance.

00:12:05:13 - 00:12:35:15
Wayne Turmel
Position here by yourself. Yes. Yeah, Absolute. And so what that says is there is a huge level of mistrust going on. Does that come from and we just talked about in the last episode, do I know what's going on or am I making assumptions? And if this is they continuing pattern, am I going to be a responsible adult and ask somebody about it?

00:12:35:17 - 00:12:43:21
Marisa Eikenberry
Right. Well, in some cases it's none of your business. Like you're not a manager of that person and you know, like.

00:12:43:22 - 00:12:55:04
Wayne Turmel
You're not your business. It is your business in so far as good teammates offer feedback to each other, fair. And if this is becoming a thing.

00:12:55:06 - 00:12:55:15
Marisa Eikenberry
Mm hmm.

00:12:55:20 - 00:13:04:23
Wayne Turmel
I might say to you, you know, Marisa, you might want to log off. I do not always log off my computer. At the end of the day, I just don't.

00:13:05:01 - 00:13:05:15
Marisa Eikenberry
Yeah, which.

00:13:05:15 - 00:13:09:22
Wayne Turmel
Means, yeah, it could look like I'm online at two in the morning. I'm sure it does.

00:13:10:00 - 00:13:27:21
Marisa Eikenberry
Yeah. I was going to say, I don't always, since my desktop is both for work and for personal stuff, like, you know, I sometimes leave Slack open but it's still in do not disturb mode. So. Yeah, I see what you're saying. Thankfully, I've never gotten a message that was like, Why are you up at 10 p.m.? And I'm like, Because I'm actually playing the sentence.

00:13:27:23 - 00:13:36:16
Wayne Turmel
Exactly. You know, you know? So why are you so concerned about this? Other person's behavior becomes the question.

00:13:36:18 - 00:13:37:07
Marisa Eikenberry
Right?

00:13:37:07 - 00:13:52:16
Wayne Turmel
And if they are missing deadlines, if they are not responding, if they are not participating in meetings, if I am that person's manager, that becomes a performance management issue.

00:13:52:18 - 00:13:53:07
Marisa Eikenberry
Of course.

00:13:53:11 - 00:14:12:06
Wayne Turmel
They need to be coached as a team, have you had conversations about what is appropriate behavior and inappropriate behavior? When What does it mean when we see somebody is yellow? What does it mean when somebody is on? Do not disturb all day?

00:14:12:11 - 00:14:19:08
Marisa Eikenberry
Yeah. Do they have a status saying that like they're in deep work mode or did they just put it in Do not disturb and you have no context at all.

00:14:19:10 - 00:14:40:03
Wayne Turmel
And did you put it on? Do not disturb and forget to turn it back on. I mean anything is possible, but that is the part of that that fascinates me is the people that are annoyed. Yes, that tells me more about the team dynamic than people forget to change their status.

00:14:40:05 - 00:14:58:20
Marisa Eikenberry
Yes. Because it doesn't sound like I mean, I might be wrong. And obviously, you know, I we don't have Mallory on right now to confirm or deny this, but it sounds like it's a little bit more of like peer to peer, you know, Oh, my God, Like so-and-so is on at two in the morning than it is like a manager saying, Wow, like you were on at two in the morning.

00:14:58:21 - 00:15:00:13
Marisa Eikenberry
Like, is everything okay?

00:15:00:15 - 00:15:05:16
Wayne Turmel
Yeah, no, this is peer to peer. This is, this is gossipy, mean girl behavior.

00:15:05:18 - 00:15:07:11
Marisa Eikenberry
100%.

00:15:07:13 - 00:15:16:23
Wayne Turmel
This is this is is now getting petty and silly and whatever. And now I don't know you. I'm not meaning to call you a mean girl.

00:15:17:01 - 00:15:24:03
Marisa Eikenberry
But she was reporting that this happened in a previous organization she used to work for. Not that she was the one asking.

00:15:24:03 - 00:15:31:09
Wayne Turmel
Okay. Okay. That's that's good, because otherwise, Mallory, we would have to chat.

00:15:31:11 - 00:15:46:04
Marisa Eikenberry
Well, anyway, we don't have time for any more of these today, but thank you so much for going through these too. And thank you to Mallory and Maya for sending these to us. I enjoy going through these months, a month. I don't know about you, Wade, but like, I.

00:15:46:09 - 00:16:05:14
Wayne Turmel
Love listening to people vent. It makes me so happy. So, yes, we want your pet peeves. Not just about meetings and webcams, but anything having to do with remote and hybrid work and just being better and saving our sanity and being less snarky with each other. I'm good with all of that.

00:16:05:16 - 00:16:26:19
Marisa Eikenberry
Right. Well, and you know, and we've talked about this in previous episodes, that's like, you know, we work on a remote team. We've been working on a remote team for a long time. We teach people how to do this. And some of these pet peeves are also ones that we have too. So it's kind of fun to like see it from other perspectives and be like, Oh yes, this is not just this is not just an that's fine.

00:16:26:21 - 00:16:37:22
Wayne Turmel
You know, I realized a long time ago that one of the things that make me feel best in the world is when I realize it's not just me.

00:16:38:00 - 00:16:39:09
Marisa Eikenberry
100%.

00:16:39:15 - 00:16:47:23
Wayne Turmel
I am not the only one who feels this way. I am not the only one who gets frustrated with this. That actually makes me feel better.

00:16:48:01 - 00:16:52:21
Marisa Eikenberry
Well, isn't there like a whole thing about, like, you have a common enemy and, like, it creates this camaraderie?

00:16:52:23 - 00:16:57:15
Wayne Turmel
Well, we'll just. We'll just team up with Maya against whoever leaves their light on yellow.

00:16:57:15 - 00:17:07:18
Marisa Eikenberry
That's what that was. Mallory But yes, Maya will go after the people who are walking her dog. Weather video.

00:17:07:20 - 00:17:10:06
Wayne Turmel
All right, that's it. We're out of here.

00:17:10:08 - 00:17:29:04
Marisa Eikenberry
But listeners, thank you so much for listening to the longest work life for show notes, transcripts and other resources, Make sure to visit Long-Distance Work life dot com. If you haven't yet subscribe to the podcast, you almost any future episodes including pet peeve episodes just like this and while you're there be sure to like and review. This helps us know what you love about our show.

00:17:29:06 - 00:17:46:23
Marisa Eikenberry
Feel free to contact us by email or LinkedIn with the links in our show notes and let us know you listen to this episode or even suggest a topic for Wayne tonight to tack on a future episode, including these pet peeves. If you'd like to learn more about remote teams order Wayne and Kevin Barry's new book, The Long Distance Team, you can learn more about the book at LongDistanceTeamBook.com.

00:17:47:02 - 00:17:49:23
Marisa Eikenberry
Thanks for joining us. As Wayne likes to say don't let the weasels get you down.

Read More
A graphic for the Building Connections as a Digital Nomad episode of Long-Distance Worklife Podcast. Wayne Turmel interviews Liz Scully
Guests, Surviving Remote Work, Working Remotely

Building Connections as a Digital Nomad with Liz Scully

Join Wayne Turmel in a captivating conversation with Liz Scully, founder of Rethink Central and a seasoned digital nomad, as they explore the art of building connections while embracing a nomadic lifestyle. Liz shares invaluable insights, practical strategies, and personal experiences on how to forge meaningful relationships, network effectively, and create a supportive community while working remotely and traversing the globe. Discover the secrets to maintaining connections across time zones, the power of mastermind groups, and the joys and challenges of living as a digital nomad. Whether you're a remote worker, entrepreneur, or simply curious about the digital nomad lifestyle, this episode offers essential guidance for building connections and thriving in a location-independent world.

Key Takeaways

  1. Building connections as a digital nomad requires reaching out to friends, colleagues, and networks in new locations.
  2. Meeting people in new places involves regular interaction and making an effort to connect.
  3. Mastermind groups provide valuable support, accountability, and a safe space for asking questions and receiving feedback.
  4. Mastermind groups can be beneficial in various contexts, not just for entrepreneurs.
  5. Having a supportive community that understands the challenges of running a business is essential.
  6. Technology, online communities, and social media platforms play a crucial role in connecting with like-minded individuals.
  7. Maintaining relationships with people in different time zones requires flexibility, understanding, and intentional communication.

Timestamps

00:02:19 - Introduction of Liz Scully and her background as a digital nomad.
00:04:36 - Challenges faced by digital nomads in building connections and creating a support system.
00:06:45 - Importance of reaching out to friends, colleagues, and networks in new locations.
00:11:26 - Process of creating a network and life as a digital nomad.
00:11:28 - Approaches to meeting people in new places and the significance of regular interaction.
00:13:06 - Definition and benefits of mastermind groups in various contexts.
00:14:57 - Importance of having a group that understands the challenges of running a business.
00:16:38 - Strategies for meeting new people and building connections while traveling.
00:18:05 - Role of technology and online communities in finding like-minded individuals.
00:19:01 - Strategies for staying connected with people in different locations and time zones.
00:21:01 - Importance of investing time and effort into building connections and maintaining a support system.

Related Episodes

Featured Guest

Liz Scully holding a cupcake in her hand

Name: Liz Scully

What She Does: Founder of Rethink Central, Business Strategist, Keynote Speaker, and Founder of the International Mastermind Certificate Program

Notable: Liz Scully spent 20 years working on big Hollywood films - she's won an Emmy and her work is multi-Oscar nominated. Now, she's a business strategist and a Mastermind coach and KNOWS business can be ridiculously fun as well as highly effective. She's Irish, nomadic and as confused as everyone else why she has an English accent.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:21 - 00:00:36:05
Wayne Turmel
Hello, everybody. Welcome back to another episode of the Long-Distance Worklife, the podcast, where we try to help people whom we work work remotely or in hybrid team situations or generally just trying to keep the weasels at bay in the workplace. Welcome. Welcome. We're here to help you thrive and survive. This is a Marisa-less episode, or, as they say in French, an episode

00:00:36:08 - 00:01:03:12
Wayne Turmel
sans Marisa, which I did just for her benefit. But that doesn't mean it is without entertainment. We have my friend Liz Scully with us. Liz is a coach, a full time digital nomad. She is the brains behind Rethink Central and I am going to introduce you to her now. Liz. Hello from London.

00:01:03:14 - 00:01:06:23
Liz Scully
Hello. What a delight to be here. Thank you for having me.

00:01:07:01 - 00:01:11:08
Wayne Turmel
Oh, you really need to raise the bar on delight, but that's okay.

00:01:11:10 - 00:01:17:17
Liz Scully
I have a low threshold of delight. There is nothing wrong with that, my friends.

00:01:17:18 - 00:01:29:01
Wayne Turmel
That's true. So here's the deal. You and I met in the jungles of Guatemala, which sounds like a far more interesting story than in fact.

00:01:29:01 - 00:01:33:05
Liz Scully
Yeah, it really does.

00:01:33:07 - 00:01:44:12
Wayne Turmel
But since then, you are. Well, why don't you tell us what you do? What is? Rethink Central. Give us the the wonder that is Liz in a sentence or two and then we'll say, Excellent.

00:01:44:12 - 00:02:05:19
Liz Scully
So I am a mastermind evangelist and a business strategist. So I work with micro-businesses and very small businesses helping them grow. It is an absolute delight. I work with lots of entrepreneurs and really the focus of my business is one without the pain. Really. It's a delightful thing.

00:02:05:21 - 00:02:34:17
Wayne Turmel
Well, it sounds delightful. And so what I wanted to talk about today is as a digital nomad and as somebody who works remotely from wherever, one of the big knocks on this and it is true for some people to a fairly large degree, is the sense of social isolation that comes with I mean, yeah, yes, it's lovely to be left alone to get your work done.

00:02:34:19 - 00:03:00:00
Wayne Turmel
And the flip side of that is while you are working, you are alone. So I know that you have a system for doing that. I want to talk about being a digital nomad and then hopefully a little bit about what is a mastermind group and who should care. But that will be at the end of our conversation. So let's start with you're a digital nomad.

00:03:00:02 - 00:03:07:14
Wayne Turmel
COVID grounded you to a degree, but you were all over the place for a while. What is digital.

00:03:07:14 - 00:03:40:00
Liz Scully
Anyway? I really was all over the place for sure, so I gave up my last real bricks and mortar home something like 2011, and since then I haven't had a real home. I just move about, which is fabulous. And my last home was in Bangalore, in India, because I was working for DreamWorks there and I have just spent a lot of time bouncing between New York and various places in Europe.

00:03:40:00 - 00:03:59:02
Liz Scully
I spent a lot of time in Budapest. I spent a chunk of time in Malta. I am very big time in Guatemala, which is weirdly, it's one of my safe places. I just want to go home for a while, which as someone who doesn't have a home for me, that is Antigua and Budapest, but New York, so it's great.

00:03:59:07 - 00:04:03:09
Liz Scully
It's lovely, delightful. In fact, I would I keep using.

00:04:03:11 - 00:04:29:08
Wayne Turmel
Okay. So right now, most of the people who are listening to this are, as I am, wage slaves, kind of working for somebody. And we like the idea of being able to work wherever we are and we have that capability. But doing it is easier said than done when you land somewhere. I mean, well, let's start with when you land somewhere.

00:04:29:10 - 00:04:35:22
Wayne Turmel
How much do you know about where you're landing? What does the process of becoming a nomad look like?

00:04:36:00 - 00:05:05:23
Liz Scully
So the actually being completely location independent and running a business that is location independent are two separate things. So first of all, I move my entire business online and then I became location independent. But arriving in a new place, I have done a reasonable amount of research, particularly I normally say an Airbnb. I spent I spent last couple of years, maybe four or five years where I spent so much time in having these.

00:05:06:03 - 00:05:26:21
Liz Scully
They started asking me to the annual conference. Why would I go like, what is the benefit to me? I could see the benefit to you lot because you're going to have a like an actual customer in the building. But really, why would I do that? So I have researched exactly where to live, by which I want to know how far is the local supermarket?

00:05:27:01 - 00:05:46:19
Liz Scully
Can I get decent wi fi and the biggest research I do on obviously because because I can live anywhere. I need to check that I want to live there. So I've looked at cultural stuff and what's going on with museums and transports and all of those kind of things that we all do. When we pick somewhere we want to spend something.

00:05:46:21 - 00:06:11:17
Liz Scully
The biggest thing is a nomads, but I spend my time doing is getting people to run speed tests on their Wi-Fi and send me the results because I will live nowhere with slow internet. It is of no use because if you spend if you spend any time running video conferences, which is my entire life, you cannot do it with slow internet and you can't trust someone to go, Oh yeah, yeah, no, it's fast.

00:06:11:23 - 00:06:34:03
Liz Scully
No, no. Show me, show me the speed results. So before I choose to work to live anywhere, first of all, I check I once points of interest, then I check that the work conditions are fine. Now, you can also do this if you want to check this. Co-working is everywhere, but my job is speaking to people. So if you imagine sitting next to build a co-working session, they would hate me.

00:06:34:05 - 00:06:44:07
Liz Scully
That woman, she never say never shuts up. So fast. Internet, That's a big thing. Can I get really fast? Internet.

00:06:44:09 - 00:07:13:00
Wayne Turmel
So you've determined that this is a place, right? You like the city or you think you're intrigued by the city enough to want to spend some time there? And you've done your research and you've found a place that fits your your criteria and you arrive. Now, how do you make yourself to home? And by the way, you're keeping your business going or keeping your boss from firing you because you're not working and things True.

00:07:13:00 - 00:07:36:08
Liz Scully
So the big the big learning and gosh, this took me a long time to get together is that when you change countries, you need to spend take off at least three days. There's the day before you leave when you're closing down that particular country, there's the travel day and then there's the day afterwards when you arrive, at which point you need to buy a sim for your phone.

00:07:36:13 - 00:07:56:14
Liz Scully
You need to make sure that your internet works. You need to go and actually locate that supermarket we talked about, make sure that things work because there's always something that's missing. Yes, you have a bed, but you have no sheets or you have. And this this is a nightmare for an Irish person. You have an apartment and you have teabags, but you have no cattle.

00:07:56:16 - 00:08:19:20
Liz Scully
Now, that has to be dealt with immediately for obvious reasons. So those three days, you just need to accept that you are going to be doing things that are not work related at that point. So either do it on the weekend or make sure that you've schedule time off to deal with that. And I mean, I have done long contracts where as well as running my own business and working with other people so they expect cool times.

00:08:19:20 - 00:08:43:03
Liz Scully
And those those again, like any long term job, they're going to give you time off. Surely if they're not changing job, I like at some point people are going to allow you to have time off and some of that is going to be spent in that reassessment of where you live because there's always just a certain amount of life maintenance when you switch countries.

00:08:43:05 - 00:08:50:08
Wayne Turmel
Life maintenance, what are the breaks? And the obviously not having a tea kettle would be.

00:08:50:10 - 00:08:50:20
Liz Scully
Exactly.

00:08:50:20 - 00:09:02:17
Wayne Turmel
That's a horrible thing and a very unpleasant surprise. What are the big life maintenance things that people don't think they're going to encounter and do?

00:09:02:19 - 00:09:23:23
Liz Scully
So like really strangely, like when you move all the time, there is a certain set of food that you like. We all do it well. We have our regular supermarket shop, so if you have just done that in, say, Budapest and you go moving to Malta, you have to eat up the food in one country before you start.

00:09:23:23 - 00:09:43:07
Liz Scully
Boy, you get fresh in the second country. So you need to make a decision about whether or not you will go to be the sort of person that moves half a pound of rice from Budapest to Malta because you are too cheap to let it go. Or are you the sort of person that's just going to be forcing your neighbors to take your exit?

00:09:43:09 - 00:10:04:05
Liz Scully
So it sounds ridiculous, but if you move all the time, you spend a lot of time thinking, Didn't we have some strawberry jam? Oh, no. That was three countries back. Where is the jam? Do we have jam? So there's just like a certain there was a certain level of food that if you live in one place, you can assume that there is like a few things that are staples.

00:10:04:05 - 00:10:18:13
Liz Scully
If you move into a brand new house every three three months, you have to put all of those staples in place and you can end up in the ridiculous position of carrying tea bags around the world. It's it's foolish.

00:10:18:15 - 00:10:27:19
Wayne Turmel
Are you a once you've found your spot, you nest in and it's fine, or are you a third location kind of worker?

00:10:27:21 - 00:10:48:07
Liz Scully
Oh, I tend to look, I'm because like I said, because my job is talking to people, I feel it's unfair to co-working. Like we will see people in coffee shops having video meetings. Don't do it. It's so rude. Like like go somewhere quiet and do that. The rest of us do not want to hear about the trouble you're having with the accounts department.

00:10:48:09 - 00:11:01:01
Liz Scully
Oh, keep it moving. So I work from home, which means I need to be, you know, safe and warm and all those kind of basic stuff and food and teabags. Obviously, you need teabags.

00:11:01:03 - 00:11:26:07
Wayne Turmel
One of the things and I never thought about this until my daughter went to her massage therapist the other day, and her massage therapist said, You work on the couch, don't you? You have a lap desk, you don't have a real desk and a real chair, do you? And the reason is she's coming in looking like quasi modo.

00:11:26:08 - 00:11:28:13
Wayne Turmel
What about the physical setup?

00:11:28:15 - 00:11:57:00
Liz Scully
That is interesting. So when I'm choosing the abbey I will live in, I am actually scanning for there was a coffee, there is a coffee table I can put my feet on so that my legs are horizontal. There is cushions so that I can keep my desk at the right level. I also always have. I have one of those extendable things my laptop, so that when I am doing video conferences like this, my camera is eye level, simple things like that.

00:11:57:00 - 00:12:20:11
Liz Scully
I have a little kit of things that I am certain of. I also have the world's largest and most edited set of cables for all possible situations. I have more travel plugs and a human ever requires because you can guarantee that when you look at how the the wiring in the place is, whether you know, the distance from the plug to the desk, you want to work on.

00:12:20:17 - 00:12:35:11
Liz Scully
So again, part of that first life maintenance that you're doing that first day is making sure that you're not going to be hunched up and that you can actually manage to run a video conference without running out of battery on your laptop halfway through. Tedious but important.

00:12:35:13 - 00:13:06:02
Wayne Turmel
Now, I, I am like a three day hermit. I can live in wherever I am, whatever confined space for about three days. And then I need to get out amongst other human beings. Grumpy old man that I am. I know that one of the things you do is you help coach people who are going to be location independent to actually have lives.

00:13:06:04 - 00:13:13:03
Wayne Turmel
Yeah. And connect with people. Talk to me. What does that process look like and can you help me?

00:13:13:05 - 00:13:33:08
Liz Scully
Well, I think I think it's very easy to become a technophobe. You're absolutely right. So I have I guess system is probably a strong word for it, but I have friends all over the world and that is not an accident. Many people that become location independent rather than digital nomads, which tends to be much more getting about to much more sort of social.

00:13:33:12 - 00:13:52:12
Liz Scully
But location, independent people tend to be a bit, are they? You have jobs like mine where you spend more time alone. So you have to have you have to have a system to get out there. So before I move to a country amongst the research I do is I ask my friends, of which there are many who do we know in whatever it is?

00:13:52:12 - 00:14:16:05
Liz Scully
Who do we know in Malta? And there will always be a couple of people that you could go and speak to so-and-so, so you make arrangements with them. You look at all the other networks, you have Facebook, LinkedIn, friends of friends. If it's the sort of place where this big conglomerate So I often work for Kodak or Technicolor or Sony or any of the studios, if they have a branch or department in that place.

00:14:16:05 - 00:14:34:03
Liz Scully
So I will speak to my other friends. And you work for Technicolor. Who do we know at Kodak in that country? So you then get a little group of people who are your first contact, and if your friends are kind enough to directly introduce you, they will almost always go for coffee with you. Because, you know, I've got this friend.

00:14:34:03 - 00:14:57:06
Liz Scully
She's really lovely. Cover Go out for drinks so you have some kind of interaction and you have to put the effort. This is the key. You have to put the effort in. So for a couple of weeks, I spend a lot of time ingesting caffeine. I see a lot of people and I put a lot of effort. And because for them, for the person you're meeting, it's just a tiny part of that day for you.

00:14:57:06 - 00:15:18:12
Liz Scully
You have no social life. If you don't do this, it's not going to happen. So there's a sort of certain time inequality for this, but many people will take the time to meet you for half an hour. Lovely. If you get on with them. Great. Arranged to meet them again. But if you don't or you know that they're fine, but they're not really for you, then I make another plan like so.

00:15:18:14 - 00:15:39:13
Liz Scully
This was lovely. Thank you very much. But do you have another friends that might be interested in also meeting me? I'd like to meet as many people as possible. And if you do that through all of your networks that very quickly, everybody you meet, you ask if they can introduce you to someone else and you make the effort to see them and anyone you like, you keep making the effort.

00:15:39:15 - 00:15:47:18
Liz Scully
Within three months, I guarantee you'll have a best friend in that country. Pretty much always. This is one to lots of friends.

00:15:47:19 - 00:15:54:19
Wayne Turmel
Here's a question that just occurred to me. So is Meetup an international thing or is that strictly.

00:15:55:00 - 00:16:26:19
Liz Scully
The meetups everywhere? So yes, that was that was the next thing I was going to say is always a good idea to check meetup if you have a special interest, if you're involved in a karate club or a tennis club, see if through that network, if they have a recommendation for the karate people to speak to in that area and then join that, even if you don't simply being part of a club or a snooker team or and of course you can just go to the bar on the end of the road, it's just I don't particularly drink.

00:16:26:19 - 00:16:37:11
Liz Scully
So to me that's not ideal. So you start going somewhere regularly and you make the effort to be pleasant and you accept to be there.

00:16:37:11 - 00:16:38:02
Wayne Turmel
Right there.

00:16:38:07 - 00:16:59:18
Liz Scully
Yeah, you're out. I see that. But that principle is making friends is work. And I think this is where as we get older we get this stuff. We can't be bothered. But if you go somewhere new and you're on your own, if you don't make friends, you will stay on your own. Nothing is going to change. So meetup bars, events, hiking clubs, anything.

00:16:59:20 - 00:17:06:02
Liz Scully
Just you put a lot of work and then it's a lot of promise. It works.

00:17:06:04 - 00:17:31:23
Wayne Turmel
So good heavens, look at the time you want to take a moment, though, and talk about everything we've talked about. It's like settling in and getting the work done, being productive, networking for your career, and that's where things like Mastermind comes in real quickly. When I think of Mastermind, I think of entrepreneurs who are trying to grow their business.

00:17:32:01 - 00:17:43:02
Wayne Turmel
First of all, what is a mastermind group for those who don't know? And then are they applicable to wage slaves like me, or is it strictly for entrepreneurs?

00:17:43:06 - 00:18:05:01
Liz Scully
Absolutely. So a mastermind is a small ish group. So I run a very small, but they can be larger. So they're a smallish group that meet regularly every week, every two weeks, once a month, whatever it is you meet regularly, you discuss things, and then you make a plan, a goal of some sort that you will definitely achieve by the next time you meet.

00:18:05:03 - 00:18:29:21
Liz Scully
So I liked social pressure. You get stuff done. The super simple in them, in in themselves, really simple, but really effective. And yes, most of the ones I run are for entrepreneurs and business growth, but you can have a mastermind for anything. One of the the calls I did earlier in the day was someone was telling me they used to run internal masterminds within a large corporation.

00:18:29:21 - 00:18:48:04
Liz Scully
So the heads of department, so the and all the issues that were coming up regularly within the company, they had a place they could talk about it that wasn't superficial. It was a bit more focused on people's careers. But yes, you can run a mastermind on anything you like building a barn, growing a baby, whatever you like.

00:18:48:06 - 00:19:11:23
Wayne Turmel
What I what I think is really important for a lot of people. There are two things about masterminds that I think are great ideas. I mean, the first is just other human beings that are facing the similar challenges that you are. There's a lot of power in knowing. It's not just to get it to, you know, it's like, Oh, wait a minute, everybody suffers from that school.

00:19:12:01 - 00:19:17:11
Wayne Turmel
The second part, I think, is the part that you alluded to, which is the accountability piece.

00:19:17:16 - 00:19:36:13
Liz Scully
Yes. Yes. Accountability is important, but I think there's not only the fact that you've got a group of people that are in lockstep with you moving towards the goals. That's really helpful, particularly if you run a tiny business. It's really lonely sometimes as it is with location, independent stuff. So it's really nice to have a group of people with you.

00:19:36:15 - 00:20:04:01
Liz Scully
But it's also there are very few places that we can indict. Most of us, our family is sick to death of what we do. Yeah. Yeah, that's nice. Yeah, lovely. Dear friends don't really care. They move to the K a successful, but they don't want to hear the ins and outs with the mastermind group. You can have a place where you can ask the questions that are vital to your business, that the people around you are bored witless about.

00:20:04:03 - 00:20:14:20
Liz Scully
But you can also ask questions. I just know sometimes we have very basic questions that are a little bit embarrassing to ask anywhere else. Take it, you mastermind. They will sort it out for you.

00:20:14:22 - 00:20:33:18
Wayne Turmel
Well, it's not just that the people around you are fascinated with keeping you up at night. It's that they don't know squat. Yes. You don't know anything. They only have the information. My bride is lovely, but if I show her the first draft of a book, all I'm going to get is. That's great, dear.

00:20:33:20 - 00:20:55:19
Liz Scully
Yes, yes, exactly. Yes, That's nice. I remember showing sales pages to people. Should it be that color? Oh, just my lovely friends. Yeah. So it's a good place to get feedback. And it's also a great place for when we have because as we know, running a business, doing a job will bring up every thing that could possibly go wrong.

00:20:56:00 - 00:21:12:10
Liz Scully
It's like years of psychotherapy in one go, just for the joy of doing your day to day. And a mastermind is a place to have people say, You know what, This is tough. And we can see that you're you're brave enough to turn up again for another day. That's a big thing.

00:21:12:12 - 00:21:31:04
Wayne Turmel
Liz, thank you so much. You've given us a lot to think about. I mean, if I'm thinking about being location independent, what do I have to do? And it's great. I mean, I dream of running off to Thailand on a fairly regular basis. So. Yeah, well, my wife would have something to say about that.

00:21:31:07 - 00:21:36:04
Liz Scully
Oh, you take your wife with you.

00:21:36:06 - 00:22:09:14
Wayne Turmel
But the idea of meeting other people and creating a network and a life and all of that. So thank you for all of that wisdom. I am going to boot you out of the video room just long enough to close it off. Liz is at Rethink Central. Folks. If you go to our fabulous Web page that Marisa has put all the work into longdistanceworklife.com, you will find the transcripts and links to how to reach Liz and all of that good stuff.

00:22:09:14 - 00:22:35:12
Wayne Turmel
Also, if you have not yet checked out Kevin in my new book, The Long-Distance Team: Designing Your Team for Everyone's Success, you can buy that almost anywhere. If you go to longdistanceteambook.com, you can buy the book, but you can also get special offers, free downloads, lots of cool stuff. We are nothing if not givers.

00:22:35:14 - 00:23:04:12
Wayne Turmel
Finally, if you enjoy the show, you know how podcasts work like and subscribe. Tell your friends. Tell your neighbors and if you have anything you want to say to us. Comments. Questions. Vicious personal attacks. Topics for future shows. People that we should talk to. One of Marisa's great joys right now is gathering up people's pet peeves and questions so that we can do those special episodes.

00:23:04:14 - 00:23:18:06
Wayne Turmel
That's it. Thank you so much. My name is Wayne Turmel. Thank you for joining us on the Long-Distance Worklife. Marisa will be back next week. Don't let the weasels get you down. Have a great day.

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Ask Wayne Anything, Leadership

Managers Are the Heart of an Organization

Marisa Eikenberry and Wayne Turmel delve into the vital role of managers as the heart of an organization. Wayne introduces the analogy of a heart, explaining how managers serve as the crucial link between senior leadership and their teams. They discuss the flow of information, the importance of effective communication, and the challenges faced by middle managers in maintaining trust and authenticity. Wayne emphasizes the need for transparency, honesty, and gathering accurate information to fulfill the role effectively. He shares insights on navigating the delicate balance between supporting decisions and expressing personal disagreements, all while ensuring the smooth functioning of the organization. Tune in to gain valuable insights and practical tips for middle managers aiming to create a strong heartbeat within their teams and organizations.

Key Takeaways

1. Managers are the heartbeat of an organization: The analogy of a heart highlights the critical role managers play in processing and communicating information between senior leadership and their teams.
2. Gather accurate information: Managers should actively seek information from both above and below to ensure they have a comprehensive understanding of the organization and can effectively communicate it to their teams.
3. Transparency and authenticity build trust: Being honest about what you know, what you don't know, and the assumptions being made fosters trust within the team and reduces the risk of being seen as deceptive.
4. Communicate decisions with clarity: Even if managers personally disagree with certain decisions, it is their responsibility to communicate them clearly and provide the rationale behind them to maintain trust and credibility.
5. Balance between supporting decisions and expressing personal opinions: Managers must strike a delicate balance between aligning with leadership decisions and expressing their personal disagreements, all while maintaining their role as effective communicators and leaders.
6. Effective communication is essential in remote and hybrid teams: In virtual work environments, managers must be intentional about communication, actively seeking and sharing information, and leveraging transparent communication channels to ensure the smooth flow of information.

Timestamps

00:00:00 - Introduction
00:00:46 - Managers as the heartbeat of an organization.
00:02:18 - Importance of effective communication and processing information.
00:03:22 - Navigating the balance between upper management and the team.
00:05:06 - The challenge of supporting decisions one may personally disagree with.
00:06:15 - Being honest about what you don't know and avoiding making things up.
00:08:06 - Importance of transparency and authenticity in maintaining trust.
00:09:24 - Being honest about what you know and don't know to avoid damaging trust.
00:12:00 - Challenges of being a middle manager and delivering difficult news.
00:13:06 - Actionable step for middle managers: Gathering accurate information.
00:15:46 - Balancing support for decisions with personal opinions.
00:16:24 - Recap of the heartbeat analogy and the importance of managers in organizations.

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:21 - 00:00:18:16
Marisa Eikenberry
Welcome back to The Long-Distance Worklife where we help you lead, work and thrive on remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert, Wayne Turmel. Hi.

00:00:18:18 - 00:00:20:09
Wayne Turmel
Hi, Marisa. How the heck are you?

00:00:20:12 - 00:00:22:04
Marisa Eikenberry
I'm great. How are you?

00:00:22:06 - 00:00:25:22
Wayne Turmel
I am well. I am well. I'm looking forward to our discussion today.

00:00:26:03 - 00:00:46:00
Marisa Eikenberry
Yeah. So today we're actually going to talk about a subject that Wayne mentioned in a previous episode about managers are the heartbeat of an organization. I'd never heard that before. And we definitely decided this is going to be a highlight. That could be its own episode. So we're going to talk about it today. So, Wayne, let's just start with what did you mean by managers are the heartbeat of an organization?

00:00:46:02 - 00:00:54:13
Wayne Turmel
Yeah, I don't mean it, although I suppose it could have some of that in an Oprah soft and mushy kind of way.

00:00:54:15 - 00:00:55:08
Marisa Eikenberry
Okay.

00:00:55:09 - 00:01:04:00
Wayne Turmel
I actually am not talking about like, a Valentine heart. I'm talking about a Grey’s Anatomy. Hold it in your hand during surgery kind of heart.

00:01:04:02 - 00:01:07:04
Marisa Eikenberry
Cristina Yang is about to operate. Yeah. Okay.

00:01:07:06 - 00:01:34:11
Wayne Turmel
So here's here's the thing. Think about what a heart does. Right. It's in your chest. And blood comes from different parts of the body, and it goes into the heart and it gets oxygenated and processed and then sent back out to the rest of the body. That's what managers do. Okay. We have information coming in from senior leadership.

00:01:34:11 - 00:01:47:01
Wayne Turmel
We have directions. We have guidance. We have marching orders. Right. And it's got to come down and we need to process that information and send it out to our teams.

00:01:47:03 - 00:01:48:06
Marisa Eikenberry
Right. That makes sense.

00:01:48:07 - 00:02:18:08
Wayne Turmel
Conversely, it comes from our team. We process it and it is our job to send it out to the senior leadership. All of this communication travels through what people sneeringly call middle managers, but it's what we do. And think about it. If one of those lines of communication, if had those arteries gets clogged.

00:02:18:10 - 00:02:21:04
Marisa Eikenberry
What happens? Yeah, you're going to have Rob.

00:02:21:06 - 00:02:45:16
Wayne Turmel
You're going to have a problem. And so I thought of this image. There are a few things that throughout my career I've kind of been, Oh, I liked that one. And this is one of them. Right. This notion of the manager as the heart and what it does, if you break that down to what we do, it means that there are responsibilities that we have.

00:02:45:17 - 00:02:59:14
Wayne Turmel
Right? One of those responsibilities is to make sure that we are oxygenating and processing right stuff just doesn't come from one part of the body shoot through the heart. Now the risk value is added.

00:02:59:16 - 00:03:00:21
Marisa Eikenberry
Or we would hope.

00:03:00:23 - 00:03:17:04
Wayne Turmel
One would hope, right? Oxygen gets added, stuff gets sent to the lungs for expulsion, all of that stuff. But it's up to us to process filter oxygen, aid the information. And that's both ways upstream and downstream, of course.

00:03:17:04 - 00:03:22:13
Marisa Eikenberry
So I guess how do you avoid feeling like you're like in a vise between upper management and your team?

00:03:22:15 - 00:03:44:23
Wayne Turmel
Well, this is the the thing, right? When we talk about middle managers, you are kind of stuck in between. And where this this manifests itself in a number of ways. One and this is particularly true on remote teams where you can't always pick up the vibe in the office.

00:03:45:01 - 00:03:46:00
Marisa Eikenberry
That makes sense.

00:03:46:02 - 00:04:22:02
Wayne Turmel
Right. Senior leadership has no clue what's going on out in the field. Right. A case like that. And so it is our job to sometimes tackle uncomfortable situations. We need to actively solicit information from the field so that we're getting good information so that we are passing accurate data about what's going on. Right. Both data and attitude. And how are they doing and don't they how are they feeling and all of that.

00:04:22:04 - 00:04:56:06
Wayne Turmel
We need to pass that on. We also very often get uncomfortable news or things that are unpleasant and we need to process that and send that out right to the field. And the thing about being a manager, if we're really honest, is that we don't always agree with or even understand some of the decisions and things that are happening.

00:04:56:10 - 00:05:06:08
Wayne Turmel
And yet it is our job to communicate, enforce, try to get people to engage with whatever the marching orders are.

00:05:06:09 - 00:05:09:23
Marisa Eikenberry
Yeah, we almost have to feel like we support it, even if we don't.

00:05:10:00 - 00:05:38:21
Wayne Turmel
And that is the single hardest thing. I mean, in my career, more than once I have known that bad news is coming and being told, Share this and you will be added to the list of people who will be gone. Gotcha. That's a very common situation that as a manager you have access to information that people don't have and you are actually not allowed to share it.

00:05:38:23 - 00:05:54:16
Wayne Turmel
So it can be hard to do that and maintain trust because you become a mouthpiece for the boss. Right? Right. So you're just a corporate weasel and you don't care about us. No, I really do.

00:05:54:18 - 00:05:57:01
Marisa Eikenberry
And this is what I have to do.

00:05:57:03 - 00:05:59:08
Wayne Turmel
And this is literally the job.

00:05:59:13 - 00:06:15:03
Marisa Eikenberry
Yeah, it's the hard part about leadership, right? The stuff that you know, and you might understand why a decision got made, because you have the data of why that decision was made. But other people don't. So they just get mad. Like I said, I mean, even small stuff.

00:06:15:05 - 00:06:20:08
Wayne Turmel
Sure. I mean, you've been in, you know, social groups and things that you might.

00:06:20:13 - 00:06:20:20
Marisa Eikenberry
Also.

00:06:20:22 - 00:06:21:05
Wayne Turmel
I mean.

00:06:21:05 - 00:06:21:19
Marisa Eikenberry
You work.

00:06:21:21 - 00:06:36:12
Wayne Turmel
You work for Kevin. There are times that he tells you everything. Boss is hard and there are times when he tells you what you think you need to know. And there are times when it's none of your darn business.

00:06:36:13 - 00:06:38:05
Marisa Eikenberry
Absolutely.

00:06:38:07 - 00:06:52:12
Wayne Turmel
Yeah. That's something that leaders have to get comfortable with in a remote or a hybrid team. Of course, it's harder because you have to work harder to get the information. You have to work harder to make sure that you're getting good information.

00:06:52:16 - 00:07:14:06
Marisa Eikenberry
Yeah, be intentional about that communication like we've talked about in previous episodes, talking about like, you know, giving out the information from upper management and stuff and, you know, maybe it's not something that you necessarily feel comfortable with or you, you know, don't disagree with You disagree with that decision. So like, how do you avoid just being a parent for the company when you disagree?

00:07:14:08 - 00:07:41:16
Wayne Turmel
This is where man trust depends so much on authenticity. And I actually have come to appreciate something that I never thought I would appreciate. At the beginning of the Gulf War, Donald Rumsfeld was secretary of state. And if you ever told me, I would agree with anything Donald Rumsfeld ever said, I would fight you. But this happens to be true.

00:07:41:18 - 00:08:06:18
Wayne Turmel
They were asking about, you know, what do we know? Is this going to happen? Is this not going to happen? And the way that he explained it is quite brilliant. He said there are no notes. There are things that we know, Right. Things that we know to be true. There are things that we think we know. There are things that we don't know and there are things we don't know that we don't know.

00:08:06:19 - 00:08:08:21
Marisa Eikenberry
Yes. Right.

00:08:08:23 - 00:08:26:06
Wayne Turmel
Right. And if you explain it as these are the things that we know, these are the assumptions we're making that may impact how this goes. We don't know what this is going to do. We don't know what this is going to do to our customers.

00:08:26:08 - 00:08:26:20
Marisa Eikenberry
Of course.

00:08:27:01 - 00:08:52:14
Wayne Turmel
Right. If you are honest about what you know, what you don't know what you think you know but can't prove. If you do that, General, really speaking, people will look at you less like you are lying through your teeth. It's very tempting as a leader to put a happy face on everything. And here's we're going and we're positive and we're sure.

00:08:52:14 - 00:08:58:00
Wayne Turmel
And. And what happens is when one of those unknowns.

00:08:58:01 - 00:08:58:23
Marisa Eikenberry
Right.

00:08:59:00 - 00:09:04:18
Wayne Turmel
Or something that we didn't see coming happens, we look like liars.

00:09:04:20 - 00:09:24:15
Marisa Eikenberry
Right. Well, and I've always been a big proponent of this idea of like, being honest about what you don't know. I don't know if it's just because I'm a lot younger. I don't know if it's just because I worked in I.T. department for a while after high school. Like, I don't know, literally. But this this concept of, you know, Hey, Marissa, I need to ask you about X, Y, Z.

00:09:24:15 - 00:09:37:05
Marisa Eikenberry
What do you know about it? I don't know. And I'll be honest about it, because I think so many times leaders, we feel like we have to give an answer. So that way we look competent, even though sometimes trying to make something up can get you in trouble.

00:09:37:08 - 00:09:51:20
Wayne Turmel
Well, it does. That's the problem, is, you know, not only are you wrong, which is embarrassing and, you know, makes you lose a little bit of credibility, But if people are already a little bit on edge, it's. No, you lied to us.

00:09:51:22 - 00:09:52:23
Marisa Eikenberry
Absolutely.

00:09:53:01 - 00:10:12:22
Wayne Turmel
So we've seen this, for example, in the return to office where people said, no, this is it. This is how this is going to work. Covid's over. Get your butt back into the office. And then we had somebody that we've worked with in the past. They brought everybody back. And two weeks later, COVID ripped through the office and everybody got sent home.

00:10:13:04 - 00:10:14:06
Marisa Eikenberry
Right.

00:10:14:08 - 00:10:28:00
Wayne Turmel
Right. You told us it was safe. You told us that we had to come back. And now I'm coughing up blood. Right. Right. That's going to damage credibility.

00:10:28:01 - 00:10:29:22
Marisa Eikenberry
Yeah, it's going to damage trust a lot, too.

00:10:30:00 - 00:11:02:21
Wayne Turmel
And this concept of this concept of what you know, what and being able to share that in a competent, transparent manner that doesn't destroy trust is a very big deal. And it applies to a lot more than just this. It applies to how you work with your team. There's a a wonderful tool called a Johari Window, which is designed to help you uncover biases.

00:11:02:21 - 00:11:21:13
Wayne Turmel
Right. Are you making stuff up? Are you really seeing the world as it is? And we'll probably do an episode on this because it's so important, especially in a remote environment, because there are things, you know, things you don't know. There are things other people know that you don't know. And there are things that none of you know.

00:11:21:16 - 00:11:46:20
Wayne Turmel
Right? Right. It can't go ever. And if you're not really clear on what those are, though, you don't know how to ask the right questions and you don't know how to do how to assess situations and you don't know if it's just you or if everybody feels the same way. But that notion of transparency and honesty and authenticity is really important.

00:11:46:20 - 00:11:57:05
Wayne Turmel
If we go back to the to the heart thing. That's the oxygenation that you're doing. You know, here's the data that we're being given. Here's where this number comes from.

00:11:57:07 - 00:12:00:07
Marisa Eikenberry
Yeah. Trying to give them an idea of why the decision was made.

00:12:00:09 - 00:12:24:14
Wayne Turmel
Yeah. And Kevin does this extremely well. He shares the numbers and he says, here's what's happening and here's why we think this is happening. But again, here's what's happening is a hard and fast number, right? Here's why we think it's happening is interpretation, which leads to here's what we think that means. And we might be wrong.

00:12:24:15 - 00:12:27:17
Marisa Eikenberry
Of course, that that's going to be true for so many things.

00:12:27:19 - 00:12:46:17
Wayne Turmel
But if we don't do that right, if our heart doesn't do its job, if we as middle managers don't do that job well, we are basically controlling tasks and not adding the value to the process both upstream and downstream that we should.

00:12:46:19 - 00:13:06:20
Marisa Eikenberry
So for middle managers who are listening to this episode right now, maybe they don't feel like they're doing this super well or they know that they could improve on this idea of being the heartbeat of the organization. So what's one thing that they could do today immediately after they stop listening to this episode to set themselves on the path of creating a stronger heartbeat for their organization?

00:13:06:23 - 00:13:28:01
Wayne Turmel
I think it's really start by gathering information, and I think that's both above and below you on the food chain. When you get marching orders, information and data from senior leadership. Ask the questions that you have.

00:13:28:03 - 00:13:29:01
Marisa Eikenberry
Yeah.

00:13:29:03 - 00:13:56:18
Wayne Turmel
Right. Not only the questions that your people are going to have, but what do you as somebody who has a little different view than your direct reports? What are the questions you have and find out is it something they know? Is it something they think they know? Is it right? Because you can't accurately process and translate that? And same thing coming back, right, when you hear things from the team.

00:13:56:20 - 00:14:24:06
Wayne Turmel
Is this a fact? Is this gossip? Is this you need to be able to process and deal with that, which means asking some questions and having some conversations. And that is going to then help you figure out how to communicate in a transparent, authentic way. Now, there's always the problem of here's what I'm being told. I think this sucks, but I have to make you do this right.

00:14:24:10 - 00:14:33:17
Wayne Turmel
Right. And that's a tricky thing to do because you want to keep your job.

00:14:33:19 - 00:14:35:04
Marisa Eikenberry
100%.

00:14:35:06 - 00:14:58:07
Wayne Turmel
Let's let's not kid ourselves. This is we want to remain gainfully employed. And part of being a manager is sometimes you have to deliver crappy news to people. You want to be not throwing the leadership under the bus. Absolutely right. I think this is a terrible idea, but I have to lay five of you off. It might make you feel better.

00:14:58:09 - 00:14:59:20
Marisa Eikenberry
It doesn't change anything for them.

00:14:59:21 - 00:15:21:22
Wayne Turmel
What is not changing and it makes you look ineffective. So, again, here's what I know. Here's what I know to be true. You know, yes, we are having a really bad year and we are losing money, and hard decisions have to be made. There were options. This is the one the company decided to make. And this is where we're going.

00:15:21:23 - 00:15:25:10
Wayne Turmel
Just lay it out. Here's what we know. Here's what we don't know.

00:15:25:12 - 00:15:26:03
Marisa Eikenberry
Right.

00:15:26:05 - 00:15:46:00
Wayne Turmel
Right. This is where this decision came from. Do not say it's not. It's not me. Because that's very tempting. I remember after some bad news at a place that I worked, and we had to let a couple of people go, and I kept saying, It's not me. I don't want to do this. And they said, Then what good are you?

00:15:46:03 - 00:15:50:06
Marisa Eikenberry
Yeah, I could see that. Just like, just because it's not you. That doesn't change anything for them.

00:15:50:08 - 00:15:52:20
Wayne Turmel
Yeah. It makes me no less fired. Thank you.

00:15:53:00 - 00:15:53:18
Marisa Eikenberry
Exactly.

00:15:53:20 - 00:16:24:10
Wayne Turmel
So that's when we talk about the heartbeat. It's a it's a cute model. And it's it's a good kind of mnemonic device to think about, but that's what I mean by that. And I really believe it. I think that what we call middle managers are crucial to effective organizations, and only if they add that oxygen and that. Okay, that makes it work.

00:16:24:14 - 00:16:40:22
Marisa Eikenberry
Absolutely. Wayne, thank you so much for talking to us about this. I know you know, we talked about it in a previous episode, so I'm so glad that we finally got a chance to go into it and see like, what is this really mean? And listeners, thank you so much for listening to the Long-Distance Worklife. For shownotes, transcripts, and other resources

00:16:41:02 - 00:17:00:02
Marisa Eikenberry
make sure to visit longdistanceworklife.com. If you haven't yet, subscribe to the podcast so you won’t miss any future episodes. While you're there, be sure to like and review. This helps us know what you love about our show. Feel free to contact us via email or LinkedIn with the links in our shownotes. Let us know you listened to this episode or even suggest a topic for Wayne and I to tackle in a future episode.

00:17:00:03 - 00:17:13:05
Marisa Eikenberry
We'd love to hear from you. If you'd like to learn more about remote teams, order Wayne and Kevin Eikenberry’s new book, The Long-Distance Team. You can learn more about the book at LongDistanceTeamBook.com. Thanks for joining us. And as Wayne like to say, don't let the weasels get you down.

Read More
Guests, Surviving Remote Work, Working Remotely

Strategies for Career Growth in a Remote Work Era with Catherine Morgan

Wayne Turmel and Catherine Morgan, a career transition expert, delve into the dynamic and ever-changing world of work, offering valuable insights on how to navigate the evolving landscape and stay employed. Drawing on her extensive industry experience, Catherine shares expert advice on career planning and remote work. They explore the transformations in recruitment and hiring practices over recent years and provide actionable strategies for managing one's career effectively. Catherine emphasizes the importance of staying abreast of the latest trends and technologies, maintaining motivation, and embracing flexibility. She highlights the significance of seizing opportunities for professional development and networking, while also encouraging listeners to create a well-defined plan for career growth and embrace calculated risks. Additionally, they discuss the impact of the pandemic on work dynamics, challenging traditional mindsets, and advocating for individuals to carve their own paths. This episode offers practical guidance on remote work advantages, future-proofing careers, nurturing professional relationships, and finding the balance between personal goals and organizational responsibilities.

Key Takeaways

1. Embrace change and be adaptable: In today's rapidly evolving work environment, it's crucial to be open to change, stay flexible, and continuously update your skills to remain employable.
2. Take ownership of your career: Instead of relying solely on employers for career progression, adopt a self-employed mindset and proactively plan and drive your own career growth.
3. Stay up to date with technology and trends: Keeping yourself knowledgeable about the latest technologies and industry trends is essential to stay competitive and relevant in the evolving job market.
4. Build and nurture your network: Actively engage in professional networking, both within and outside your organization, to forge relationships, expand opportunities, and stay connected in the remote work era.
5. Be entrepreneurial in your approach: Even if you have a secure job, approach your work with an entrepreneurial mindset, seeking innovative solutions, taking calculated risks, and continuously seeking ways to add value to your organization.
6. Prioritize communication and relationship-building in remote work: Proactively schedule virtual interactions, such as coffees and one-on-ones, with colleagues to maintain relationships, foster collaboration, and combat the potential isolation of remote work.
7. Find the balance between personal aspirations and organizational goals: Understand your job function and evaluate how it can be effectively performed remotely, adapting your skills and job functions accordingly while still aligning with the goals of the company.
8. Mindset matters: Challenge traditional mindsets inherited from upbringing and culture, and recognize that the old notion of lifelong loyalty to a single company is no longer the norm, empowering yourself to create the career you desire.

timestamps

00:00:00 Career Planning and Remote Work
00:02:08 Career Reinvention in the Post-Pandemic World
00:04:24 Career Futureproofing and Remote Work
00:08:18 Balancing Entrepreneurial Career Goals with Company Needs
00:11:41 Working Remotely and Improving Communication Skills
00:16:19 Benefits of Business Writing Bootcamp and Video Emails
00:17:58 Career Transition and Business Consulting

Featured Guest

Name: Catherine Morgan

What She Does: Career Transition Expert

Notable: Catherine Altman Morgan is the author of the #1 New Release This Isn’t Working! Evolving the Way We Work to Decrease Stress, Anxiety, and DepressionCatherine is a career transition expert, business consultant, and the founder of Point A to Point B Transitions Inc., named Career Transition Coaching Service of the Year, as part of the Corporate LiveWire Innovation & Excellence Awards 2021 and 2022, and Most Innovative Career Transition Coach - North America, as part of Corporate Coaching and Recruitment Awards 2021 and 2022 by Corporate Vision. The company is a virtual provider of coaching services to professionals in career transition and solo consultants.  


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:08:03 - 00:00:37:22
Wayne Turmel
Hi, everybody. Greetings. Welcome back to the Long Distance Worklife podcast. My name is Wayne Turmel. We are here to talk about all things remote. Hybrid work generally help you keep the weasels at bay and thrive and survive in this crazy, evolving world of work. Marisa is not with me today, alas, but that's not a bad thing because we have a very special guest.

00:00:39:04 - 00:01:03:06
Wayne Turmel
Catherine Morgan is joining us from Chicago. Catherine and I go back a ways and she is really, really smart when it comes to things like career planning and trying to figure out what you want to be when you grow up and all of those kinds of things. And that's what we're going to talk about today, is are you ready for remote work?

00:01:03:09 - 00:01:18:19
Wayne Turmel
How do you not let your career wither on the vine when you are in the office sucking up to everybody? And I'm paraphrasing, of course, and stuff like that. So. Catherine, hi. Welcome back.

00:01:19:01 - 00:01:20:09
Catherine Morgan
Well, thanks for having me.

00:01:21:05 - 00:01:33:06
Wayne Turmel
As always, thank you for being had. So here is the deal. I don't say this as it's going to come out of my face. You've been at this a while.

00:01:33:12 - 00:01:43:10
Catherine Morgan
It can't happen at an while on this spectrum of not experienced. Very experienced. I'm on this very experienced side of the spectrum.

00:01:44:07 - 00:02:06:17
Wayne Turmel
And the world of recruiting and hiring and staying employed and all of that good stuff has changed. I mean, certainly over the last three years when it was changing for a while before that. What have you seen in terms of people managing careers? What's kind of changed dramatically?

00:02:08:00 - 00:02:37:14
Catherine Morgan
Literally everything. The conversations I have with people in 2019 and the conversations I'm having now are utterly different. The pandemic blew up all the rules. Whatever you thought the rules were, I can't change job functions. I can't work remotely. I can't change careers. I can't work flexible time. I can't like all these camps doesn't exist anymore. The only rule is there is no rules.

00:02:38:15 - 00:03:05:15
Catherine Morgan
So what I found is people more or less can create whatever it is they want to create as long as they actually want it. So when they're not going after the knee jerk response, I should be doing this. They can create within reason. Like I'm not going to be a ballerina. But other than that, white collar professional workers can reinvent themselves, can work on site, can work remotely, can work hybrid, whatever your thing is, you can mostly make that happen.

00:03:07:19 - 00:03:16:03
Wayne Turmel
It sounds like what you're telling me, that the biggest barrier up until now has been mindset.

00:03:16:19 - 00:03:17:14
Catherine Morgan
Absolutely.

00:03:18:22 - 00:03:31:11
Wayne Turmel
How much of that is just getting our air inside of our head and how much of that has legitimately changed? And we just haven't caught up with the reality yet.

00:03:32:03 - 00:03:55:20
Catherine Morgan
Okay. Some of it is parents, family of origin, culture or how we were raised, especially people, you know, on our side of the spectrum, because the world of work has changed tremendously. When I started working, you sort of landed somewhere and you were expected to stay X number of years and get promoted and maybe spend your whole career.

00:03:55:21 - 00:04:24:14
Catherine Morgan
There are some people I graduated from college actually did spend their whole career at one company. Now that's almost unheard of. So it is a function of that. And the other thing is to ignore the fear monitoring and that advice that is ubiquitous on the Internet. I tell my coaching clients to put their fingers in their ears and go, la la la la la la.

00:04:24:14 - 00:04:30:07
Catherine Morgan
For all the fear mongering, it's just not helpful and it doesn't have to apply to you.

00:04:31:01 - 00:04:54:18
Wayne Turmel
Okay, so let's start with what are they afraid of? I mean, yeah, I know change is scary and that's kind of being a grown up one and one. But are there specific things that especially if they're making that change to remote work they are most concerned about?

00:04:54:21 - 00:05:26:15
Catherine Morgan
Yeah, they're concerned that they will be lost in the shuffle. They are concerned about communication. And I read recently that, you know, a lot of the problems with remote work or technology related and I'm going to say then you're working for a stupid company, like we should have the technology part out of enabling people to work remotely. See also 2020 and 2021, that really shouldn't be the issue.

00:05:27:00 - 00:05:42:02
Catherine Morgan
Although the individual may have some questions about their ability to learn the technology or master it or feel that they can compete with younger workers who grew up with this. So there might be some of that mindset shift.

00:05:42:08 - 00:06:17:10
Wayne Turmel
So you said something a moment ago, communication. How am I going to communicate with people is obviously important, But you said something a moment ago about being connected, which is more than just how am I going to talk to people? Right. It's do I know what's going on? Do I know You know what I mean? The careers are built on things like networking and mentoring and hallway gossip that tells you, hey, there's an opening down the hall and sorts of things.

00:06:18:20 - 00:06:25:12
Wayne Turmel
What? Let's get down into it. It's like if I'm trying to futureproof my career.

00:06:26:01 - 00:06:26:09
Catherine Morgan
Right?

00:06:27:02 - 00:06:28:18
Wayne Turmel
What do I need to do?

00:06:29:23 - 00:07:05:23
Catherine Morgan
You need to own the fact that you are essentially self. I don't care who you're getting a paycheck from. If you think of yourself as being self-employed and you are responsible for your career, not human resources, not your manager, nobody's responsible for your career but you. So, yes, absolute keeping your network warm even when you're working, keeping your technology skills up to date, having your own learning plan or and project, managing your own career progression that you would like.

00:07:06:04 - 00:07:28:17
Catherine Morgan
Nobody is going to do it for you. We're all exhausted, overworked, busy. Maybe there are a few enlightened companies that really do invest in their talent and want to keep them there and engaged and growing. But that is not the norm. If you own it and you take responsibility for that, you're going to have a much better career and essentially, in your words, futureproof yourself.

00:07:29:12 - 00:07:49:23
Wayne Turmel
I love that you said something that match, and I love when people agree with me that makes me very happy. And I've been saying for a very long time, like my entire career, that you have to have this entrepreneurial approach even when you have a nice, safe, internal job.

00:07:50:10 - 00:07:50:18
Catherine Morgan
Yes.

00:07:51:10 - 00:08:16:18
Wayne Turmel
And when you work remotely, of course, there are some pretty substantial differences in how do you do things like have hallway conversations and overhear job openings and all that stuff that happens organically and by osmosis around the coffee machine. How do you do that when you work somewhere else?

00:08:18:03 - 00:08:44:21
Catherine Morgan
I think that you would have to understand that that's less likely to happen organically, although, you know, in a Slack channel or whatever technology companies used to facilitate that show up, you will get out what you put in. So if you're lurking, just waiting for somebody else to reach out to you or just start the conversation, that may or may not happen, you can be a bit more proactive about that.

00:08:45:08 - 00:09:14:05
Catherine Morgan
Also, scheduling time in your calendar to have virtual coffees with people and it will fall off your plate because everybody's busy. If it's not in your calendar, you'll forget to follow up. You'll have every intention of doing it, but it won't happen. So being very hands on with how you're going to maintain these relationships internally, that be one on ones with your boss that you're tempted to reschedule because there's really nothing to talk about.

00:09:14:12 - 00:09:34:19
Catherine Morgan
No. Have those conversations. And maybe you're not talking about work, but maybe you're getting to know each other's goals, aspirations. You're just better as humans, so you're cementing the relationship. We haven't gotten to it yet, but one of the concerns that people have is if I'm remote, I'm going to be forgotten. And then if hard decisions have to be made.

00:09:35:01 - 00:09:56:17
Catherine Morgan
Nobody's going to raise their hand to protect me. And that's a real thing. So you need to make sure that people know who you are and know your best skills and know your ambitions and know how you contribute. Not to be the jerk with the megaphone to blow your own horn, but but just to ensure as much as one can in these crazy times.

00:09:56:21 - 00:09:57:20
Catherine Morgan
Your longevity.

00:09:58:14 - 00:10:20:01
Wayne Turmel
Yeah. In the long distance team, we call that ethical visibility, you know. How do you do that without looking like a self-serving weasel? Right. There's two things that I want to touch on, and this one is going to catch you off guard a little bit, because it just occurred to me, how do you balance? It's part of the same conversation.

00:10:20:07 - 00:10:44:15
Wayne Turmel
How do you balance being entrepreneurial about your career in your work and having a legitimate concern for the company that you work for? What I'm hearing from a lot of employers is people have gotten very selfish and self-serving and they don't want to come back to the office because they don't want to do it and they don't care what the company is saying.

00:10:45:03 - 00:11:00:00
Wayne Turmel
And how do you let the company know that while you are taking care of yourself, you also care about them and doing a good job and yeah.

00:11:00:17 - 00:11:08:08
Catherine Morgan
This is a it's an onion. We're going to peel the layers off and it's going to get a little stinky as we get to the middle. And it's.

00:11:08:08 - 00:11:09:08
Wayne Turmel
Going to make me cry.

00:11:09:17 - 00:11:41:09
Catherine Morgan
Because. Because what's the real issue here? There's some command and control. There's some habit. There are some job functions that legitimately make more sense to have internally. Okay, So maybe those don't go remote or maybe they're sort of pseudo hybrid and you can take some time and work remote occasionally. That's fine. That's the job function you chose. And if remote work is important to you, then you'll change your skills and get something that's more agreeable to that.

00:11:41:15 - 00:11:49:23
Catherine Morgan
Okay, fine. B The other part is I lost the question.

00:11:50:09 - 00:12:03:10
Wayne Turmel
Well, just how do you let your boss, the organization, know that while you might be ambitious and assertive and all that good stuff, you care about them too?

00:12:04:06 - 00:12:26:20
Catherine Morgan
Oh, yeah. You know what? I think? Once again, communication isn't just one way to the employee. Communication is two ways back to the manager. So if if you're trying to get your job remote or to have people understand that you really are not network watching Netflix while you're doing your work, you can, you know, ensure that the deadlines are done.

00:12:26:20 - 00:12:46:08
Catherine Morgan
You can create weekly status reports, you can proactively manage on what you're doing. So they don't think that you're just your goofing off, looking for your next opportunity or starting your side hustle. And you may be doing all of that, but you should also be covering your butt and proactively communicating.

00:12:48:18 - 00:13:16:15
Wayne Turmel
Now, in your coaching practice and we're going to give you a chance at the end of this to do a little public service announcement about what you do. And we will have links to Catherine and her company in the show notes. I promise. What skills? When we talk about skilling up and getting good at things, what skills do people who are working more remote and not need to build up?

00:13:16:15 - 00:13:26:22
Wayne Turmel
What are we really bad at and what should we be working on in order to be successful?

00:13:27:13 - 00:13:53:19
Catherine Morgan
Well, I can tell you from my personal experience, if it's not on my calendar, it doesn't exist. So just the manual keeping things on your calendar and putting constraints and breaks and all your meetings so that you know what you have to do because this can be very distracting. You could clean your closet, you could be doing laundry, you could be doing a bunch of things.

00:13:53:19 - 00:14:20:01
Catherine Morgan
But if you know what you have to do, accountability is probably helpful, too. If you're one of those people who's just distracted. Squirrel, you might need an accountability buddy within the organization or outside where you say, Here's the three things I'm going to get done today. We are so much more likely to get the things we need to get done if we tell somebody that I'm sure you've seen that same study I have everybody quotes.

00:14:20:14 - 00:14:46:01
Catherine Morgan
So so that that could be it. And I think self-knowledge, you know, knowing your own rhythms and foibles and being gentle with yourself about that because I don't know about you, but I'm not perfect. So knowing where you might go off the rails and putting some guardrails in place could be helpful. What would you add?

00:14:47:01 - 00:15:13:15
Wayne Turmel
I have my hobby horses, you know, I have things that I just beat on. One of the things that that I'm obsessed with that nobody else shares my obsession, including people who listen to this podcast, who have heard me talk about this, is that since the invention of email, which is basically my career, right? I've been around exactly that long.

00:15:14:04 - 00:15:29:19
Wayne Turmel
70% of our workplace communication takes place in writing. When was the last time any of us consciously did something to improve our writing, our written communication?

00:15:31:04 - 00:15:34:04
Catherine Morgan
I don't know. Senior year of high school? I don't know.

00:15:34:19 - 00:16:01:19
Wayne Turmel
Exactly. So, you know, there are a couple of things. And we talked about this with Roger Corvil in a previous episode about virtual presentation skills. There are a few things 70% of our communication takes place in writing, and yet we receive no training or coaching. We're just expected to know how to do that. Presenting effectively and communicating effectively via webcam.

00:16:02:19 - 00:16:19:08
Wayne Turmel
You know, a few people are still taking traditional presentation skills. When was the last time anybody learned how to present this way? I think the communication tools that we have are only as good as how we use them. So you asked know that?

00:16:19:09 - 00:16:49:00
Catherine Morgan
That's interesting. So as part of our training for being successful in corporate, it would make sense to do a basic business writing bootcamp. And here's how you don't come off passive aggressive or overwhelm people or defensive or, you know, a bunch of things. I don't know about you, but I've been part of email chains that just went sideways and it wasn't pretty and somebody got their feelings hurt so that might be really smart.

00:16:49:00 - 00:16:55:17
Catherine Morgan
I was going to ask you, does sending video emails help? Because where we're talking.

00:16:56:13 - 00:17:23:14
Wayne Turmel
I think sending video, video emails is one of those things that people have been trying to make a thing for 15 years. I remember 15 years ago people trying to sell us these very expensive solutions where you could send video emails and it was like, Oh, this is voodoo Jetsons magic stuff, and now you can do it. You know, you hit record and then you hit send.

00:17:23:14 - 00:17:36:12
Wayne Turmel
And it's not that hard. I think as we start to do more asynchronous work, which is what hybrid depends on, but I think it will eventually be a thing.

00:17:37:00 - 00:17:58:00
Catherine Morgan
Yeah, I wonder if maybe that gets us around some of the email disconnects. If you could read the body language of the person saying you could see that they weren't actually angry at you, they weren't actually frustrated. Maybe we're social animals, so maybe we'd have more of the social cues. I don't know. I'm on the fence about that as well.

00:17:58:00 - 00:18:08:15
Catherine Morgan
I bought a service that wouldn't let me do video emails, but I don't it doesn't have the the zoom judging in it. And every time I see myself on those, I'm like, so?

00:18:09:18 - 00:18:27:02
Wayne Turmel
Well, as with all of these tools, right, there's the tool and you look at it and say, Oh, is this some Yeah, I see how this would work. And then it's Do I actually metaphorically get off my butt and do it? Oh yeah, there's that.

00:18:27:02 - 00:18:29:04
Catherine Morgan
Who's got to solve that to say.

00:18:30:02 - 00:18:53:12
Wayne Turmel
Exactly, Exactly. Catherine, it is so good to talk to you, my friend. We have not chatted in a very long time. Tell folks where can they find you? And we will have links to all of these things in our show notes as well. But how do they find you? What's your company? This is your chance to send your message to the world, or at least the tiny corner of it that listens to us.

00:18:54:06 - 00:19:13:14
Catherine Morgan
Well, I am a career transition expert and business consultant. I recently wrote a book titled This Isn't Working Exclamation Point Evolving the Way We Work to Decrease stress, anxiety and Depression. Because a lot of what's going on in corporate right now isn't working. Yeah, I want to.

00:19:13:14 - 00:19:18:08
Wayne Turmel
Hold up a copy of the book. I, I have an e copy, so it's on my tablet.

00:19:18:16 - 00:19:35:02
Catherine Morgan
But I have a copy so that my website is point eight. The point B transitions dot com. And if you want to track me down, I'm very active on LinkedIn and I'm sure we'll be kind enough to link to my profile.

00:19:35:02 - 00:20:01:09
Wayne Turmel
We will absolutely do that. Catherine, thank you so much. Don't go away because we're going to chat after I'm done, but I need to do a facial show stuff and close off this episode. So we will have show notes to all of Catherine's socials and her book and all of that good stuff. You can find that at long distance work life dot com.

00:20:01:15 - 00:20:26:20
Wayne Turmel
We hope you stop by there if you are looking at how your team works, you may want to well consider Kevin in my new book, The Long Distance Team Designing Your Team for Everyone Success. I too have a hard copy of that one. And if you have enjoyed the show, if you hate the show, if you want to tell us what are your pet peeves?

00:20:26:20 - 00:20:50:04
Wayne Turmel
What are the topics that you want us to discuss? You can reach out to myself or Marisa any time. Wayne@KevinEikenberry.com, Marisa@KevinEikenberry.com. You can find us on LinkedIn and all of that good stuff if you listen to any number of podcasts, you know the drill. Please like and subscribe. Tell your friends.

00:20:50:09 - 00:21:26:11
Wayne Turmel
Word of mouth is most important to us. So if you like us, tell people, if you don't keep your mouth shut, we'd appreciate that. Beyond that, we will be back next week with another episode. My name is Wayne Turmel. For the long distance work life. Stay sane. Don't let the weasels get you down and we will talk to you in the upcoming episode.

Read More
Ask Wayne Anything, Surviving Remote Work, Technology, Working Remotely

Remote Work Rants: Should You Turn Your Camera On for Every Meeting?

Marisa Eikenberry and Wayne Turmel tackle more pet peeves sent in by listeners, including one from @NikSoro about the annoyance of receiving messages without checking someone's Slack status. The hosts discuss strategies for managing notifications, setting boundaries, and communicating effectively in virtual teams. They also delve into a topic from Nola Simon on webcam usage in virtual meetings and explore the psychology behind camera-on versus camera-off meetings. Whether you're a remote worker or a team leader, this episode offers practical advice on how to navigate common communication challenges and build a more productive and supportive virtual work environment. Tune in to learn how to balance availability and focus, manage expectations, and foster respectful communication in your remote team.

Key Takeaways

  1. Checking someone's Slack status before sending a message can help you respect their boundaries and avoid unnecessary interruptions.
  2. Setting boundaries, such as turning off notifications during specific hours or using an icon in your status to indicate when you're away from your desk, can help you manage distractions and increase your productivity.
  3. Respecting others' needs and preferences is essential for building trust and fostering healthy communication in virtual teams.
  4. Using a webcam during virtual meetings can enhance connection and collaboration, but it's important to be mindful of the potential for webcam fatigue and to respect individual preferences for camera-on or camera-off meetings.
  5. Effective communication in virtual teams requires discipline, initiative, and a commitment to living one's values. By setting clear expectations, managing distractions, and respecting others' needs, remote workers and team leaders can build a more productive and supportive virtual work environment.

Timestamps

00:00:00 Intro

00:01:36 When People Don't Check Slack Statuses Before Messaging

00:03:03 Respectful Communication and Responsiveness

00:07:23 Managing Slack Messages and Video Conferencing Pet Peeves

00:08:54 Benefits of Turning On Cameras During Meetings

00:11:07 Importance of Webcam Functionality in Meetings

00:12:35 Coaching Conversation: The 51% Rule

00:14:11 Conclusion

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:21 - 00:00:18:15
Marisa Eikenberry
Welcome back to the Long-Distance Worklife where we help you lead, work and thrive in remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert Wayne Turmel. How are you doing?

00:00:19:09 - 00:00:32:13
Wayne Turmel
I am well. I am- You know, we hear the word disgruntled, which by definition means that the word must be gruntled. If you are not if you are not disgruntled, you must be gruntled.

00:00:32:14 - 00:00:33:03
Marisa Eikenberry
So are you gruntled?

00:00:33:04 - 00:00:36:09
Wayne Turmel
I’m gruntled today, I am at one with the universe.

00:00:36:16 - 00:00:53:21
Marisa Eikenberry
I love that because we're actually going to be talking about things that tick people off today. Some of you may have listened to our past episode where we talked about pet peeves, and we've decided that that's going to be a series because so many of you set so many pet peeves that we really need to talk about. So we're going to continue with some of the ones that were sent to us.

00:00:54:08 - 00:01:09:03
Marisa Eikenberry
And I'm going to start off with @NikSoro on Twitter sent us one that says, it really makes him mad when people don't check your Slack status before you mess, before they message you. So I'm sure we both have thoughts on that.

00:01:10:04 - 00:01:11:23
Wayne Turmel
Well, I'm kind of curious.

00:01:13:03 - 00:01:13:09
Marisa Eikenberry
Yeah.

00:01:13:10 - 00:01:15:08
Wayne Turmel
What what are your thoughts on that?

00:01:15:22 - 00:01:36:13
Marisa Eikenberry
So for me, I think it depends if, you know, like right now I have a Slack status up and I have my notifications turned off because we're podcasting right now. And so I want our team members to know, “Hey, I will get back to you in an hour.” Like, I just, you know, I don't mind if they're messaging me now because I have the notifications off.

00:01:36:13 - 00:02:01:00
Marisa Eikenberry
I'm not going to see them until it's time to see them. I don't even mind if people send me something that my do not disturb hours because it's very obvious that I'm in, do not disturb, and I will see them when I see them later. So maybe it's just me that isn't quite as bothered by this unless. Unless I have my lunch status on then sometime and maybe this is on me and I should actually shut my notifications off during lunch.

00:02:01:06 - 00:02:10:20
Marisa Eikenberry
But I do put up a lunch Slack status and there are times I get pinged ten or 12 times while it's sitting downstairs with my husband and I'm like, “Oh my God, I'm eating lunch!”

00:02:11:19 - 00:02:13:12
Wayne Turmel
You obviously don't have children.

00:02:14:00 - 00:02:15:04
Marisa Eikenberry
I mean, 100%.

00:02:15:04 - 00:02:40:11
Wayne Turmel
We have we have totally developed the ability to do what we're doing with people nattering at us in the background. What you said is really important, and that's why I wanted it to come from your mouth instead of mine, which is you have told them what the what the deal is. They are free to send messages and you will jolly well get to them when you get to them.

00:02:41:00 - 00:02:52:09
Wayne Turmel
You have the discipline and the ability. And by the way, you've taken the initiative to take your notifications off so you're not getting pinged and dinged and all of that stuff.

00:02:52:12 - 00:02:52:23
Marisa Eikenberry
Right.

00:02:53:10 - 00:03:02:15
Wayne Turmel
All of us are smart enough to know that you are through working with you for any length of time. You are extremely quick to respond if you’re available.

00:03:03:06 - 00:03:03:19
Marisa Eikenberry
Yeah. As much as I can.

00:03:03:20 - 00:03:27:00
Wayne Turmel
If you are not available, you will respond as quickly as you can. And by the way, when you say I'm not getting notifications, you mean it. Now, does that mean I can't send you a message when you're not getting notifications? No. “Oh, I have a question for Marisa. I'll type the question and send it to her,” knowing that it is now in your inbox and you will get to it when you get to it.

00:03:27:04 - 00:03:33:02
Wayne Turmel
It's off my plate. I don't have to worry about remembering to send it to you later.

00:03:33:04 - 00:03:33:13
Marisa Eikenberry
Right.

00:03:34:07 - 00:03:35:17
Wayne Turmel
Everybody's happy.

00:03:35:23 - 00:03:41:10
Marisa Eikenberry
Yeah. And I mean, we could we could talk about, you know, the scheduling feature on Slack, too, but. Well, we'll digress.

00:03:41:10 - 00:04:11:17
Wayne Turmel
That's the whole point. Whether it's Slack or Outlook or Teams or whatever you're using, there are tools that are available to do that. But there are two parts to the discussion. The first part is the person sending the message Are they respectful and intelligent enough to understand that the world doesn't revolve around them and that you intend to answer them and they will get an answer if you are not there and they need an answer.

00:04:12:01 - 00:04:15:06
Wayne Turmel
Maybe the answer is go find the answer from somebody else.

00:04:15:16 - 00:04:17:21
Marisa Eikenberry
Yeah. Or pick up the phone, depending on what the Slack status says.

00:04:18:05 - 00:04:44:15
Wayne Turmel
Whatever the arrangement is. Right. But the person sending the message has to understand that all you can do is send the message to the other person that you can time it better. You can look at the status and go, okay, I shouldn't expect an answer in the next few minutes because she's busy. Take that off your plate. You've asked the question, go do something else.

00:04:44:20 - 00:05:00:06
Wayne Turmel
You're not sitting there drumming your fingers waiting for an answer. The second part of this equation, though, is the person dealing with the incoming messages. And we have talked about this before. We train people how to work with us.

00:05:00:14 - 00:05:04:06
Marisa Eikenberry
Yes, I had to learn the hard way. Yes.

00:05:04:07 - 00:05:28:21
Wayne Turmel
If you can't be bothered putting your out of office message, don't be surprised that people send you messages. Right. And because they see that you're there now, it takes them off that you're not responding. If you struggle with, okay, I'm going to be good. I've put my do not disturb on. I've left a status, says I'm busy for the next hour.

00:05:29:02 - 00:05:38:00
Wayne Turmel
But there's a lot of messages coming in. If you don't have the discipline to ignore that, then put on pause notifications.

00:05:38:23 - 00:05:55:05
Marisa Eikenberry
And that's part of the reason why I do that so much. And like I said, maybe I should be doing that at lunch because I know me and when my phone and my watch start digging, I start freaking out and maybe Nick is the same way that I am. And so, you know, it's like, hey, like I'm eating right now.

00:05:55:08 - 00:06:00:05
Marisa Eikenberry
Even though when you send me a message, you don't expect a response immediately because you know that I'm at lunch.

00:06:01:02 - 00:06:15:08
Wayne Turmel
Well, and even when you're there, I very often not that I am the patron saint of responsible communication, but I will preface it with, Hey, I don't need this answer right now.

00:06:15:13 - 00:06:16:15
Marisa Eikenberry
Right or no, But.

00:06:16:21 - 00:06:23:11
Wayne Turmel
When you get a chance, no rush. I will preface that so that I'm not adding to your stress.

00:06:24:02 - 00:06:26:00
Marisa Eikenberry
Absolutely. And I appreciate that.

00:06:26:06 - 00:06:46:09
Wayne Turmel
Well, but it's called respectful communication. Right. So it's not the fault. It's not entirely the fault of the person sending the message. Right. Assuming that we have the discussion about when somebody has their do not disturb up, don't expect an answer.

00:06:46:13 - 00:06:49:00
Marisa Eikenberry
Right? Yeah, they may know one thing.

00:06:49:02 - 00:07:15:01
Wayne Turmel
If you get one. Consider yourself lucky, but. Right. That's not necessarily something that you should expect. And then it's incumbent on us to live our values. If one of those values is Don't bother me during lunch. You can put up your do not disturb or better yet, pause your notification. And what Slack does, which I love Teams, doesn't allow you to do it quite as easily, is you can put in a status.

00:07:15:06 - 00:07:16:10
Marisa Eikenberry
Right. I love that.

00:07:16:23 - 00:07:23:09
Wayne Turmel
Like, I'm going out. You know, when we're finished recording this, I'm taking my bride to lunch today.

00:07:23:19 - 00:07:24:09
Marisa Eikenberry
That's awesome.

00:07:24:10 - 00:07:38:04
Wayne Turmel
If I just. You. Yeah, but if I just use the little lunch icon people come in the house, Maybe I'm sitting at my desk. I will say when I leave here today, out for lunch, be back at X, have my phone with me.

00:07:38:11 - 00:07:39:09
Marisa Eikenberry
Yeah, I want for.

00:07:39:09 - 00:07:44:11
Wayne Turmel
Training that message. There is no confusion over whether people should be expecting answers from me.

00:07:44:15 - 00:07:45:01
Marisa Eikenberry
Right.

00:07:45:17 - 00:08:01:22
Wayne Turmel
So it takes just as it takes two to tango. It takes two to talk to each other over the messages. So it's not just that people ignore the slack messages, although they do. We can also control how much that tortures us.

00:08:02:13 - 00:08:12:17
Marisa Eikenberry
Absolutely. And and we're always going to get the outlier every now and then. That's not going to see it. And there's nothing that they can do at all that you just it's just a part of work.

00:08:12:18 - 00:08:18:13
Wayne Turmel
Okay. I'm going to say something, and this is only between you and me and whoever happens to be listening to this.

00:08:19:00 - 00:08:19:14
Marisa Eikenberry
Okay.

00:08:19:20 - 00:08:22:18
Wayne Turmel
Some people are idiots.

00:08:24:00 - 00:08:24:10
Marisa Eikenberry
Yes.

00:08:26:08 - 00:08:32:05
Wayne Turmel
You can't manage to the exception, but you can recognize that exceptions exist.

00:08:32:22 - 00:08:54:13
Marisa Eikenberry
100%. And speaking of people who don't allow for exceptions, I'm going to move on to our next pet peeve from Nola Simon, who said “People who always insist on having cameras on.” I presume this is not just on one on one meetings. I know we've had a lot of conversation about how if you can put your cameras on during one on one meetings, it does help.

00:08:54:13 - 00:09:05:01
Marisa Eikenberry
It enriches the experience. But I assume she's also talking about even in like town hall type meetings where you and I have talked about, you know, you may not necessarily want your camera on.

00:09:05:23 - 00:09:32:00
Wayne Turmel
Here's the thing. And part a lot of this discussion comes from the history with your history with the other person. So, for example, I in the early days of my being in this business, I would say things like turn your camera on. And people would say to me with a perfectly straight face, they just want to see me on camera so they can make sure I'm working.

00:09:32:05 - 00:09:54:01
Wayne Turmel
Oh, good Lord, if that is your culture, right? If you believe that your leadership thinks like that or worse, your leadership actually thinks like that, there is no sane way to have this conversation. It's just going to be ugly and weird and stressful. I prefer whenever possible to be on camera because I want to see the person I'm talking to.

00:09:54:05 - 00:10:19:20
Wayne Turmel
I also understand that there are times when that is not ideal. Nobody needs to see you walking the dog. Yes, you can put your camera on and do zoom while you're walking the dog. But does that really add value? No. And by the way, it's making me a little queasy. You know, I just got back from the gym and I look like, heck or in my case, and I have told people this, you know this.

00:10:19:21 - 00:10:47:10
Wayne Turmel
Yeah. Yes. I will meet with you at 6:00 in the morning my time, because that's convenient for you. Do not expect to see my smiling face. I am not going to be showered. I am not going to be presentable. I mean, tomorrow morning hours. Our team meeting is at 7 a.m. my time. I will have my camera on, but I'm going to have my baseball cap on a shirt and I am not going to be shiny and happy and gorgeous for me.

00:10:47:14 - 00:10:49:18
Wayne Turmel
And you don't expect me to right?

00:10:49:18 - 00:11:07:10
Marisa Eikenberry
You and I have had conversations sometimes where you call the meeting early because I usually don't try to schedule anything with you super early. But you know, you need me for something to tech issue whatever it is and you'll tell me, Hey, I'm not going to have my camera on. And usually if you don't have yours on, I don't have mine on either because I feel like it's weird, but that's just me.

00:11:07:20 - 00:11:09:01
Wayne Turmel
Now, here's the thing.

00:11:09:07 - 00:11:09:16
Marisa Eikenberry
Okay?

00:11:09:21 - 00:11:27:23
Wayne Turmel
If there is a history of I never want to put my camera on, I don't ever want to be seen, that's a red flag for me that says to me, why not? And if your answer is a why, I don't want to. Not a good enough answer.

00:11:27:23 - 00:11:28:09
Marisa Eikenberry
Right.

00:11:29:03 - 00:11:37:15
Wayne Turmel
I am prepared to work with you. Right. If it's lunchtime, you don't want to see me munching on it, doing a fish sandwich. Nobody wants to see that. Fine.

00:11:38:02 - 00:11:38:07
Marisa Eikenberry
Right.

00:11:38:13 - 00:11:45:08
Wayne Turmel
A lot of times in meetings, people will put their camera on to say hello. And then once the meeting starts, the camera goes off.

00:11:45:11 - 00:11:46:12
Marisa Eikenberry
Yeah, I've seen that a lot.

00:11:47:02 - 00:12:06:05
Wayne Turmel
That's fine. There are very few, thou shalt. Now, our rule in general is the richer the conversation, the more you want the webcam function. Right. So if we're having a team meeting, does it matter that you see me in the little box in the corner? Probably not.

00:12:06:17 - 00:12:07:01
Marisa Eikenberry
Right.

00:12:07:10 - 00:12:27:14
Wayne Turmel
Matter of fact, the longer the meeting goes on, the less I want you to see me because my eyes are rolling and my phone and I'm doing things right. Doing. But the people speaking should be visible. That's actually true. And if I am participating, if I'm having thing, my camera comes on and people can see me, that's kind of the way it should work.

00:12:28:01 - 00:12:35:15
Wayne Turmel
But with large meetings, group meetings, it's not that important. If you and I are having a coaching conversation.

00:12:35:23 - 00:12:37:00
Marisa Eikenberry
Oh yeah, totally.

00:12:37:00 - 00:12:46:12
Wayne Turmel
We're having our one on one. I want to see your face. The smaller the group, the more intimate the discussion, the more that matters.

00:12:46:15 - 00:13:13:10
Marisa Eikenberry
Well, it's interesting that you say this, because I know I mean, we have people on our team. I won't name names that not that they don't want to have cameras on, like, ever. But it's like typically they just prefer not to. I'm used to those people. And so, like, I know that if I talk to, you know, Guy, typically it's over the phone or typically it's an audio only slack huddle or something like that, you know?

00:13:13:10 - 00:13:18:12
Marisa Eikenberry
Whereas I know that if I get on a call with you, unless you say otherwise, I'm turning my camera on.

00:13:18:22 - 00:13:52:10
Wayne Turmel
Yeah, my default is that, you know, I'm going to have I'm going to have my camera on and I want to talk to you. But I had a sales call this morning. We did it on teams myself and the client. I was on camera. The client knows how to use teams. He understands that there's a camera there. He chose not to do it like any you're any time you're communicating with other people, you have to think about how Rich does this communication need to be?

00:13:52:10 - 00:14:09:07
Wayne Turmel
How what are the states how rich is this communication? How do I fulfill my part of the bargain? You know, I don't think we've ever talked on the show about the 51% rule, which is in any communication. You own 51% of the responsibility.

00:14:09:22 - 00:14:11:03
Marisa Eikenberry
Okay. That makes sense.

00:14:11:03 - 00:14:16:14
Wayne Turmel
Yeah. You're both responsible for the communication working out. You should own just a little bit more.

00:14:16:20 - 00:14:22:07
Marisa Eikenberry
Yeah, Because if we both come in with that attitude, like, how rich is the communication now? There you.

00:14:22:07 - 00:14:36:02
Wayne Turmel
Go. Both people are taking responsibility. It's all good. And that's the thing. Why are people not turning their cameras on if it's because they're worried the NSA is listening? I have very little patience for that.

00:14:36:12 - 00:14:37:02
Marisa Eikenberry
Right.

00:14:37:17 - 00:14:55:23
Wayne Turmel
You know, people aren't always in the right location or have the best lighting. You know, if you happen to be physically in a place and you're not set up for web communication and you've got the light behind you, you look like the mystery witness on 60 Minutes.

00:14:56:07 - 00:14:56:16
Marisa Eikenberry
Right?

00:14:57:14 - 00:14:59:16
Wayne Turmel
Then there's no value in you being on camera.

00:14:59:23 - 00:15:16:03
Marisa Eikenberry
Yeah. Or you might be in a situation where, you know, your bandwidth is not great. I know I had that issue a lot last year. You know, I was in a place where my phone was my hotspot and it was like, I can get on a meeting with you, but I can't turn on my camera. And I made sure to communicate with that.

00:15:16:03 - 00:15:17:04
Marisa Eikenberry
And you guys knew that?

00:15:17:16 - 00:15:40:06
Wayne Turmel
Yeah, there are. There are government agencies that I've done training with that I'm on camera because I'm the trainer, but I know they can't do it or the network is just going to crash and teams is going to malfunction and it's going to get weird. So really talk to the person that you're communicating with. Does it matter that cameras are involved?

00:15:40:06 - 00:15:47:21
Wayne Turmel
Does it not? If you're not using your camera, why not? And understand the impact of using or not using it.

00:15:48:09 - 00:16:03:15
Marisa Eikenberry
Yeah, just like with anything that we talk about communication, you have to communicate with your people, talk about the situation. So, Wayne, thank you so much for talking about some of these pet peeves. I can't wait to get through some of these other ones that have been sent to us.

00:16:03:22 - 00:16:05:07
Wayne Turmel
And there are some beauties.

00:16:05:17 - 00:16:28:17
Marisa Eikenberry
There are some good ones like some of these are going to get juicy. And if you have a pet peeve that you would like us to talk about, absolutely let us know. Wherever you're watching, if you're watching this on YouTube, put it in a comment. If you're on our blog, put it in the comment there. But overall, listeners, thank you for listening to the Long-Distance Worklife for shownotes, transcripts and other resources.

00:16:28:22 - 00:16:49:17
Marisa Eikenberry
Make sure to visit longdistanceworklife.com. If you haven't yet subscribe to the podcast, you won't miss any future episodes. And while you're there, be sure to like and review. This helps us know what you love about our show. Feel free to contact us via email or LinkedIn with the links in our show notes. Let us know you listened to this episode or suggest a pet peeve or a future topic for Wayne, and I to attack on a future episode.

00:16:50:06 - 00:17:16:05
Marisa Eikenberry
If you'd like to learn more about remote teams, order Wayne and Kevin Eikenberry's new book, The Long-Distance Team. You can learn more about the book at LongDistanceTeamBook.com. Thanks for joining us. And as Wayne likes to say, don't let the weasels get you down.

Read More
Guests, Hybrid Work, Surviving Remote Work, Working Remotely

Mastering Your Mindset for Remote Work: Tips and Strategies from Angela Shurina, an Executive Brain Coach

Wayne Turmel interviews Angela Shurina, an executive brain coach, about how to stay productive while working remotely. They discuss the evolving workplace and the growing trend of remote work, which allows people to work from anywhere. However, Shurina notes that many people struggle with the mindset needed for remote work, and she provides tips and strategies to help listeners overcome these challenges. One key issue is the importance of creating boundaries between work and home life, as well as differentiating between different work tasks. Shurina also emphasizes the brain's adaptability and the importance of understanding how to use it effectively, which she calls the "Brain's User Manual." Overall, this episode offers valuable insights and tips for anyone navigating the world of remote work.

Key Takeaways

1. Creating boundaries between work and home life is crucial for remote work success.
2. Differentiating between work tasks and having designated work areas in the same space can improve productivity.
3. Understanding the brain's adaptability and learning how to use it effectively can help overcome the challenges of remote work.
4. Overcoming the difficulties of mastering a remote work mindset requires checking assumptions against reality and using resources available to make changes.
5. The brain is an adaptive machine, and small environmental changes can have a large effect on focus and productivity.

Timestamps

00:00:00 Benefits of Working Remotely

00:02:05 Working Remotely and Mastering Oneself

00:06:58 Exploring the Benefits of Establishing Boundaries in the Workplace

00:08:57 Benefits of Understanding the Brain's User Manual

00:10:52 Overcoming Feelings of Overwhelm

00:13:36 Advantages of Digital Organization Systems

00:15:44 Organization, Overcoming Procrastination, and Brain Biology

00:17:30 Overcoming Procrastination and Designing Teams for Remote Hybrid Work

Related Episodes

Featured Guest

Angela Shurina

Name: Angela Shurina

What She Does: Executive Brain/Performance Coach

Notable: Angela helps entrepreneurs, executives and teams to optimize workflow, lifestyle and nutrition habits to help the brain perform optimally to achieve personal and professional goals faster and without burnout. Let’s make the brain our ally not the enemy.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:08:18 - 00:00:43:03
Wayne Turmel
Hi, everybody. Welcome to another episode of the Long-Distance Worklife podcast where we try to make sense of working from home, working in the office hybrid work wherever your brain and your butt are and getting stuff done. It is an ever evolving workplace, and that's what we are here for. This is not a Marisa episode, although we have been having an inordinate amount of fun with her lately, answering your questions and addressing your pet peeves.

00:00:43:09 - 00:00:58:17
Wayne Turmel
So she will be back next week. Do not fret, though. I am joined by a very, very clever person, the executive brain coach, Angela Shurina, who is joining us right now. Hi, Angela.

00:00:59:10 - 00:01:03:20
Angela Shurina
Hi, Wayne. So pleased to be here. Thank you for inviting me.

00:01:04:05 - 00:01:18:10
Wayne Turmel
Well, thank you for being here. Although you are not here, you are actually. And I love this about at the workplace right now. Last time I talked to you, I can't remember where you were, but it wasn't Brazil, which is where you are now.

00:01:19:00 - 00:01:21:17
Angela Shurina
Yes, it was Mexico, Playa del Carmen.

00:01:23:07 - 00:01:39:09
Wayne Turmel
Darn, your life is not bad. And this is part of the thing, right? Is you do good work and you write and you teach and you do all this stuff and yet you can do it from pretty much anywhere, which is a very cool thing.

00:01:40:00 - 00:02:04:10
Angela Shurina
Yeah, I think it's the reality for a lot more people. When people look into that, great, so we all know that most of us don't need to be in the office for all the hours that we work. And so why not take our self to some other place that we might explore, enjoy more instead of staying in one place in doing the work from there?

00:02:05:15 - 00:02:35:03
Wayne Turmel
Well, that's absolutely true, and there are lots of reasons people don't do that. You know, some people are grown ups with responsibilities and children and stuff, Right. And they're not free to do that. And here's the other thing. And this is what I want to talk about today is regardless of what chair you happen to be in at the moment, you still have to get work done.

00:02:36:04 - 00:03:03:12
Wayne Turmel
And our brains aren't always our best friends when it comes to this. And I know that you have done a ton of studying and writing on how the brain works and and or does it as the case may be. And we have a bunch of things I want to talk about burnout. I want to talk about fatigue. If we have time to it, we'll get to procrastination.

00:03:03:15 - 00:03:33:20
Wayne Turmel
And yes, I fully realize the irony of what I just said. I understand that. But let's just start with why do some people struggle with mastering themselves and creating a mindset that allows them to work remotely or free of the constraints most people have and other people just can't do it?

00:03:35:13 - 00:04:14:08
Angela Shurina
You know, I actually would just throw it in other place. But since you asked this question, I think a lot of people have assumptions that they don't check against reality. That's, I believe, the foundation of it. Right. So we think that it is not. It is impossible to, let's say, move with our family to another country, even if, you know, for a short while, because I don't know, because of kids school or because, you know, we are used to certain things or getting groceries or having our routines taken care of.

00:04:15:03 - 00:04:48:11
Angela Shurina
But then when you do research, actually the environment changed so much and you can do all of those things in most places in the world. And the world is much more open to that and ready for that. Right. And so I think it's assumptions and not feeling like maybe people have resources to put a little bit extra work into that research and decision making and changing things.

00:04:48:17 - 00:05:19:16
Angela Shurina
And then another aspect of it, of course, when we are in a familiar environment, we spend much less energy on making different decisions, on learning or on doing our thing, everyday things and people. And our brain is always trying to save energy, right? So when people think about how can it move to or should I move to another country, the brain immediately for most people will say no, too much work will already overwhelmed tired fatigue.

00:05:19:21 - 00:05:34:01
Angela Shurina
So no to the idea, right? See where you are, where we are because that's familiar. That's no additional energy expenditure. And that's why people tend to stay in the same place. Well, even.

00:05:34:01 - 00:06:10:12
Wayne Turmel
If they are in the same place. You said something that really resonated with me, which is I work from home. I have for a very long time, but things have kind of shifted in my domestic relationship with my bride, and I find them because I am home all day. I am doing a lot more stuff today. I'm waiting for the dryer repairman and I'm doing all of this kind of stuff that I used to being a good old cis at white male used to give to my wife to do.

00:06:11:15 - 00:06:28:02
Wayne Turmel
And I find now that because I'm home, I'm doing a lot of that stuff and I'm not as focused on work. I'm kind of more stressed than I was. Is that normal or is that just me?

00:06:28:23 - 00:06:58:08
Angela Shurina
No, it is absolutely normal. And that's an issue for a lot of people working from home. People don't put enough energy and time into organizing their work and home environment, separating them and building boundaries around them. By boundaries, I mean, for example, hours when people work, when people take breaks and take care of their other responsibilities at home, where people do their work.

00:06:58:08 - 00:07:31:05
Angela Shurina
Right. Where is the workplace? Where is the place for food or for doing other things? The entertainment, learning, taking care of our responsibilities. So for our brains, banality is very important. One example that might be you know, a lot more people might understand is, for example, if you decide to work at home in bed where you usually sleep, the brain is that a very, I don't know, magical adaptation machine.

00:07:31:11 - 00:08:15:11
Angela Shurina
Whenever we switch our environment from bad to we are from, you know, whatever we work to the bed, our brain immediately puts us in this state ready for sleep, because that's what we usually do when, when we in bed. So certain neurotransmitters are released, certain are not released. And we get into the sleepy state. Right now, if it's not sleeping time and somebody is trying to work there, they will not feel that productive and focused and effective at doing the work because the brain reads the environment and prepares for what you usually do there and creates the state optimal for that task.

00:08:16:09 - 00:08:50:00
Angela Shurina
And that's why, you know, even if the our working space is limited, not everybody can have separate office and separate room for for doing other things, having seasonality in a sense that, you know, maybe moving your table, maybe having different of corners of the same room for doing different work and taking care of other responsibility that will really help people to improve their productivity and effectiveness of doing other things.

00:08:50:07 - 00:08:56:09
Angela Shurina
So like environment, that's I think people are just not taught that fact.

00:08:57:00 - 00:09:15:21
Wayne Turmel
And I think there's a lot of things people aren't taught, not the least of which is how easily we trick our brains for good or evil. I keep moving. Your table close to the window shouldn't be as big a deal as in fact, it is.

00:09:16:09 - 00:09:41:18
Angela Shurina
Mm hmm. Yes. Because, you know, like, for example, it increases the production of dopamine, and it is one of the major molecules that allows us to stay focused and accomplish things and have energy and drive to to accomplish tasks. And so if somebody works, for example, in a corner that is darker, they are going to be having a harder time just focusing on things and getting things done right.

00:09:42:05 - 00:09:53:11
Angela Shurina
I like to call this, you know, Brain's user manual, like nobody taught us those things, like how to actually use our brain. Of course, one of the reasons was there was not enough science compared to now.

00:09:56:16 - 00:10:27:07
Wayne Turmel
What you said is disturbing. I impulse and I'll tell you why. It's because because our brains are so easily tricked and because we're not always conscious of what is going on, we get in our own way. And so let's take a look at some of the most common things that people experience, and you can help guide us through some of this.

00:10:27:20 - 00:10:34:03
Wayne Turmel
The first thing I think that a lot of people are feeling is just a sense of overwhelm.

00:10:34:19 - 00:10:36:02
Angela Shurina
Mm hmm.

00:10:36:04 - 00:10:52:17
Wayne Turmel
Things are just it's just too much. And I'm trying to keep up at work and I'm trying to be a good soldier and I want to be a good teammate and I want to be a good employee. And I want my boss in while I'm working so I don't get fired. And, oh, by the way, the dog needs to be walked and their stuff.

00:10:52:18 - 00:10:59:03
Wayne Turmel
Yeah. Why does our brain beat us up like that?

00:11:00:20 - 00:11:19:03
Angela Shurina
Yes, The brain is always actually not trying to beat us up, but trying to do its best job to help us accomplish things in life and, you know, get what we want. But it has, again, its user manual. It's kind of like every car hybrid, electric or gas has a set of rules how to use it. The same for the brain.

00:11:19:13 - 00:11:57:15
Angela Shurina
And our brain has also limitations. It's not limitless in its capacities. So one of those limitations, for example, is our working memory or that part of our brain that keeps the stuff that we are working on or thinking off in one place to analyze, to process and to help us achieve it. Now, again, it is limited. And so the more stuff we put there without management, without, I don't know, putting certain on schedule or things in certain folders or a project, if we just keep them at the back of our mind, so to speak, in that working memory.

00:11:57:23 - 00:12:46:08
Angela Shurina
That's where the feeling of overwhelm comes from because all of those things there in that center, in that working memory at the same time. And the reason is because people are not taught that to separate their life and their work into different projects. And how can we do that? Very simple. Let's see if you have different projects at work you can create on your computer different folders, and you put the information in related to that in those folders and then you studio things and you write it down again, put into folders, schedule them, and then that unloads your working memory because now it's kind of like in the cloud.

00:12:46:13 - 00:13:08:23
Angela Shurina
Right. If somebody has personal life project the same thing, creative folder, schedule it. If you need to spend time with family, with dogs, you know, with spouses, then put it on your calendar. And now you are not just trying to keep it in your working memory, trying not to forget. Now it's out there, manage by our technology that can actually help us to feel less overwhelmed.

00:13:10:03 - 00:13:36:00
Angela Shurina
And one of the most popular strategy from productivity coaches is that you have to manage your life and work as projects and you have to unload what you keep in your brain into some device, into some storage, can can be folders, can be your schedule. So you don't think about it all the time, like what you have to get done, right?

00:13:36:02 - 00:13:48:12
Angela Shurina
You put in place reminders. I personally put reminders for anything from my work to doing my laundry, etc. So it's all in the schedule and I can be free thinking about whatever I need to think. At the moment.

00:13:50:00 - 00:14:11:22
Wayne Turmel
I am both old and analog, and so I do everything by notebooks. Is there an advantage to doing it electronically? Does the old analog, you know, write your list out, keep it in a paper calendar? Are there differences?

00:14:12:13 - 00:14:36:14
Angela Shurina
Yeah. The difference is about the effectiveness of the system. Now you can write them down, but then you have a system to organize that. Do you have separate folders for different areas of your life and work? So we need to when you need to find something, it's actually easy to find. The advantage of digital system is that number one, it is.

00:14:37:10 - 00:14:58:13
Angela Shurina
It can be structured in so many ways, right? You can have folders of all kinds and you can put links there and audio files and video files. Number two, it can be accessed in theory from everywhere. Like if you have your Google Drive, for example, you can access it from your phone, you can access it from your computer.

00:15:00:02 - 00:15:21:08
Angela Shurina
Another thing, you can connect it to your calendar that will send you reminders. You can share it with other people, and then when you want to physically move, you don't have to move your notebooks and think about that or getting a new notebook in just one place all the time. And I think the last but not least, it's searchable.

00:15:21:16 - 00:15:42:21
Angela Shurina
When you put it into digital storage. Now you can put in keywords and search for a very specific thing instead of trying to browse through, you know, for example, and again, can be done probably with notebooks too. But it requires that organization so you can actually find the stuff that you put in there easily.

00:15:44:02 - 00:16:11:07
Wayne Turmel
Wow. That is a lot of stuff and I am properly shamed. But let's in the few minutes that we have left in time is fleeing. Good heavens. I do want to make sure because this is my personal demon. And so I am using this as therapy time. And I make no apologies to our listeners about this. My big demon is procrastination.

00:16:11:07 - 00:16:30:16
Wayne Turmel
I am a world class procrastinator. Here I am at 43,000 words of the new novel, and it ain't going anywhere. Tips for Overcoming Procrastination. Maybe. Why does our brain do that to us and what can we do about it?

00:16:32:00 - 00:16:59:16
Angela Shurina
So there are a few things, you know, from biology to psychology. I probably want to start with psychology because biology might take a while to unpack. So psychology, you know, your brain actually, Wayne, is not procrastinating, not, you know, the way you think your brain does everything to keep you alive, to keep you fed, to keep you having a roof over your head.

00:17:00:02 - 00:17:30:07
Angela Shurina
So your brain does the important things. Now, why brain? Our brains primary purpose is survival. And so if we procrastinate on some project, that's because a couple of reasons I'll bring think it is not important to our immediate survival and thriving. Right. And that's why we tend to do things the urgent, especially if we are committed to someone and procrastinate on things that are kind of good to you.

00:17:30:07 - 00:18:09:06
Angela Shurina
But you know, we might skip it. And that's internal knowledge of what's important and urgent and what is not. That is because of procrastination on some projects, but not on others, like, you know, essential work that pays the bills. You, the people usually don't procrastinate on that. And number two, the brain often thinks that the project that you're procrastinating on is too expensive, meaning you have to put a lot a lot of energy in that the cost and the outcome, the reward is unknown somewhere far in the future.

00:18:09:06 - 00:18:38:06
Angela Shurina
So your brain is much more concerned with the immediate survival. And that's kind of the answer to this question. And the exercise here is to figure out, to talk to you, to your brain and create this urgency almost artificially by, for example, writing down all the potential benefits of finishing this project if you're working on your book, right.

00:18:38:12 - 00:19:02:18
Angela Shurina
So you might start journaling a little bit about what this book can bring into your life, how can improve, how it can improve your business, what kind of connections in opportunities it can bring into your life, how much more income it can bring, and then maybe put more examples to make it really true to your brain, to make your brain understand that this is actually important for your future.

00:19:03:07 - 00:19:21:18
Angela Shurina
This is where I would always start if I find people who I work with procrastinating, I'm trying to make them understand why it's important in the first place. Right? Talk to your brain about the rewards and the future that you are getting from getting this done.

00:19:22:23 - 00:19:56:20
Wayne Turmel
Wow. I don't know about talking to my brain. It has been a pleasure talking to your brain, which works very differently than mine. We are at the end of our time, alas. Thank you, Angela, for being with us. We will have notes, links with how to reach Angela, Executive Brain Coaching, all of that good stuff. We will have that in the show notes, which are of course on longdistanceworklife.com.

00:19:56:20 - 00:20:30:15
Wayne Turmel
Angela, thank you for being with us. I am going to wrap things up here. If you are interested in this episode or any others, please like and subscribe. Tell the rest of the world. Our listenership is growing in leaps and bounds. Most of that is due to the hard work of Marisa. If you want to reach it myself or Marisa, you can reach us on LinkedIn or wayne@KevinEikenberry.com, Marisa@KevinEikenberry.com.

00:20:31:11 - 00:20:58:14
Wayne Turmel
Tell us your pet peeves. Ask your questions. Let us know what you think. Also, if you are thinking about how to design your team for remote hybrid work, trying to find that balance. Kevin Eikenberry and I have our new book, The Long-Distance Team: Designing Your Team for Everyone's Success. You can learn all about it and get free stuff at longdistanceteambook.com.

00:20:58:23 - 00:21:05:03
Wayne Turmel
That's it for another week. Thank you so much for being with us. Thank you to Angela Shurina.

00:21:07:11 - 00:21:25:13
Wayne Turmel
I hope to talk to you again soon, folks. Don't let the weasels get you down.


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the great mismatch - wayne turmel and marisa eikenberry on Long-Distance Worklife
Ask Wayne Anything, Surviving Remote Work, Working Remotely

The Great Mismatch: Why Returning To The Office Is Not As Easy As We Thought

In this episode of Long-Distance Worklife, co-hosts Marisa Eikenberry and Wayne Turmel discuss "the great mismatch" between organizations and remote workers when it comes to returning to the office. They explain that while there has always been a mismatch in expectations, the pandemic has highlighted the need for flexibility and understanding from both sides. They suggest that organizations need to understand their employees' needs before implementing return to office policies, rather than relying on perks like foosball tables or bring-your-dog-to-work day. Listeners will gain insight into how to navigate this great mismatch and create a successful hybrid work environment.

Key Takeaways

  1. The challenges of returning to the office after remote work due to the pandemic.
  2. The Great Mismatch: Polarization between organizations that want employees back in the office and employees who prefer remote work. 
  3. Pilot over policy.
  4. Return to office was always going to be a challenge, and it's important to be flexible and adapt plans as needed.

Timestamps

00:00:00 Introduction: Return To Office And Remote Work Challenges
00:01:40 Unexpected Resistance to Return to Office
00:03:17 The Great Mismatch Between Employers and Employees
00:08:02 Corporate Mandates For In-person Work Are Ineffective
00:09:11 Benefits of Hybrid Working Arrangements
00:14:02 Pilot Over Policy for Return to Office
00:15:59 Strategies For Leaders: Overcoming Objections To Returning To Office
00:18:07 Summary: Returning to Office After Working Remotely

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:20 - 00:00:18:16
Marisa Eikenberry
Welcome back to Long-Distance Worklife. Where we help you lead, work and thrive in remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert Wayne Turmel. Say hi, Wayne.

00:00:18:21 - 00:00:21:13
Wayne Turmel
Yeah, that would be me. Hi, everybody. How are you?

00:00:22:18 - 00:00:23:17
Marisa Eikenberry
I'm good. How are you?

00:00:25:01 - 00:00:26:03
Wayne Turmel
I am swell.

00:00:26:20 - 00:00:44:12
Marisa Eikenberry
I love that answer. And well, speaking of swell, we're going to talk about some things that aren't going so swell and specifically return to office. We hear it talked about all the time. We all have mixed opinions about it. And so one of the things that I wanted to start with was we know it's not going very well.

00:00:44:12 - 00:00:48:18
Marisa Eikenberry
We see the headlines, we see people talking about it. But what exactly is happening?

00:00:49:20 - 00:01:01:11
Wayne Turmel
Well, as far as the headlines, we all know that we have to take that with a little bit of grain of salt, because nobody ever posts a headline that says, hey, the plan is working.

00:01:01:22 - 00:01:02:10
Marisa Eikenberry
Right?

00:01:02:16 - 00:01:39:21
Wayne Turmel
I have never seen that headline ever. Right. But but to be fair, there have been some challenges with remote with returning to the office and there are some things that have been happening. First of all, there was like all of these people quitting because they were like, no, we're not going to go back. And now there's a second wave, which for the record, I predicted, and you can find both Kevin and I talking about this a year or so ago, saying that there would be a return to office and then there would be this second wave of chaos that followed a few months after.

00:01:40:01 - 00:01:41:22
Wayne Turmel
And darned if we weren't right.

00:01:42:13 - 00:01:45:22
Marisa Eikenberry
We will link to that in the show notes.

00:01:46:05 - 00:02:08:06
Wayne Turmel
But we didn't know that that was going to happen. So, yeah, there are some problems with return to the office. And basically it's been that whatever the plan was and there were as many plans as there are organizations and the plans didn't work out. Now, you know, I'm a firm believer that if you want to hear God laugh, tell him your plans.

00:02:08:10 - 00:02:09:19
Marisa Eikenberry
Right. We've all heard that one.

00:02:10:06 - 00:02:35:05
Wayne Turmel
I am totally down with that particular thing. But there are some there's been some unexpected resistance. There has been a shuffling of things. We thought it would look like this, and now it looks like that. And sometimes that shuffling is kind of consensual and everybody agrees to it. And it's the right thing to do. And sometimes it's knee jerk reaction.

00:02:36:06 - 00:02:53:06
Wayne Turmel
But essentially, people didn't really know what to expect when they came back. And there has been this tension, this real tension between employers and employees.

00:02:54:04 - 00:03:10:20
Marisa Eikenberry
So kind of to to go off of that. There's a blog post that you posted and I'll link to it in the show notes, too, where recently you said that you were talking to somebody and they had said people are acting like we're insulting them by asking them to come back into the office. They knew that they would come back eventually.

00:03:10:21 - 00:03:16:00
Marisa Eikenberry
What gifts like did people really know that they were coming back? Is that part of this resistance?

00:03:17:09 - 00:03:44:12
Wayne Turmel
Let's remember what happened in March of 20. Whatever the heck it was. Right. Work. Originally, this was all going to be over by Memorial Day. We were going home for a few weeks. The cooties would die and go away and we would just get back to the office like nothing happened. And two something years later that turned out not to be true.

00:03:45:03 - 00:04:16:23
Wayne Turmel
So when we say people knew they'd be going back, yeah, they probably did. But they also didn't know that they would have to readjust their lives as dramatically as they did for several years. And then once people have adjusted their lives, now there's a transition to going back. And just as the transition to remote work was really traumatic and dramatic for some people and other people, it didn't bother them.

00:04:16:23 - 00:04:34:10
Wayne Turmel
Same is true of going back to the office. What has happened, though, and I think this is legit, is that, you know, I wish I had coined the term great mismatch. I really wish I had because it explains so much of what's going on.

00:04:34:18 - 00:04:36:14
Marisa Eikenberry
Okay. So what is the great mismatch?

00:04:37:02 - 00:04:45:04
Wayne Turmel
The mismatch is the difference in expectations between the organizations and the people doing the work.

00:04:45:12 - 00:04:46:08
Marisa Eikenberry
Okay. That makes sense.

00:04:46:08 - 00:04:57:23
Wayne Turmel
There's always been a mismatch. But capitalism 101, we pay you to do certain things. Yes, I can live with those expectations. Give me my check and I will just do what I'm told to do.

00:04:58:04 - 00:04:58:12
Marisa Eikenberry
Right.

00:04:58:15 - 00:05:29:07
Wayne Turmel
That's how the system works, right? What has happened in the world of work, though, is employers, many employers, not all employers, of course, many employers, especially the senior leadership, not so much the the managers, but the senior leadership have said, well, so much for COVID. Let's get back to the beautiful before times when all was well.

00:05:29:19 - 00:05:31:11
Marisa Eikenberry
And acting like nothing and.

00:05:31:11 - 00:05:57:23
Wayne Turmel
Acting like nothing happened. And that's the problem. Employees said, Wait a minute, we upended our lives. We adjusted all kinds of things. Some of the things about remote working we liked, some we hated. We didn't get a choice in the matter. If we wanted to keep our job, we had to do it. You were worried that there would be massive productivity loss?

00:05:57:23 - 00:06:08:09
Wayne Turmel
Turned out not to be the case. We stepped up. We did everything you asked us to do. We exceeded your expectations. And now you're going to act like none of that happened.

00:06:08:22 - 00:06:16:09
Marisa Eikenberry
Yeah, it might almost feel like a punishment in that way. Hey, I've been doing all of this really great stuff, and now I have to upend my life again.

00:06:16:15 - 00:06:44:02
Wayne Turmel
For two and a half years, I haven't had to commute, which means I essentially got a raise, right? Right. Even if you didn't pay me, I've gotten several thousands a year back in my pocket because I don't have to commute and do all that kind of stuff. I've stepped up, I've done the job. I've proven that the job can be done, or at least part of the job can be done remotely by now without asking us or giving us an option.

00:06:44:12 - 00:07:15:15
Wayne Turmel
You are now at asking us to give up something we have that's called the endowment effect, by the way. Okay. You are leading people. You need to know about this. And this shows up in our politics all the time. It is a simple law of psychology that people react more violently to emotionally violently, of course, to the idea that something is being taken away than they do the excitement and joy of something being granted.

00:07:16:02 - 00:07:21:12
Marisa Eikenberry
So it's like so many things we react more to the negative option regardless of what it's.

00:07:21:21 - 00:07:32:05
Wayne Turmel
So the reason people scream about entitlements in government is because if you have to take something back or change something, people will feel like something is being taken away.

00:07:32:15 - 00:07:33:07
Marisa Eikenberry
Mm hmm. Okay.

00:07:33:22 - 00:08:01:17
Wayne Turmel
Right. The whole Social Security debate here in the US is that on steroids? So people have gotten used to the flexibility of working from home. They've gotten used to having a little extra money in their pocket, not putting wear and tear on their car. And now you're asking them to give that up. And all they're hearing is it's because the company needs you to do that.

00:08:02:01 - 00:08:05:09
Wayne Turmel
It's kind of the corporate version of because I said so.

00:08:06:01 - 00:08:06:11
Marisa Eikenberry
Yeah.

00:08:06:18 - 00:08:09:15
Wayne Turmel
I never works. It never works.

00:08:10:02 - 00:08:27:15
Marisa Eikenberry
Well, I know we're hearing all the time, too, about, you know, oh, well, the culture is bad, so we have to bring everybody back to the office. Everybody's like, okay, either way, I didn't want them to be my friends anyway, so they don't care. Or it's like, you know, they're happy with the people that they talk to or they do have relationships with them.

00:08:27:15 - 00:08:32:09
Marisa Eikenberry
And so it's like bringing them back to the office is really going to change that or they don't feel like it's going to change or.

00:08:32:10 - 00:08:38:15
Wayne Turmel
They don't feel like it. Here's the thing. Kevin and I get lumped in a lot with the remote work zealots.

00:08:39:00 - 00:08:40:08
Marisa Eikenberry
Okay? Which make sense.

00:08:40:09 - 00:09:06:12
Wayne Turmel
Are like, you know, in a perfect world, we would burn all offices to the ground and turn them into Starbucks and, you know, whatever. And I don't believe that. Right. I think it depends on what is the work that needs to be done. I believe that there is something to in-person collaboration. I believe that we are basically a remote organization.

00:09:06:17 - 00:09:11:09
Wayne Turmel
But Kevin tries really hard, at least once a year, to get us in the same room at the same time.

00:09:11:15 - 00:09:22:01
Marisa Eikenberry
Yeah, I think at this point I'm the only hybrid employee The Kevin Eikenberry Group has, and it's only because I shoot video. I have to do that in the office. I can't do that from here.

00:09:22:08 - 00:09:29:03
Wayne Turmel
But that's the thing. There are tasks that need to be done in the office that you can't avoid. Right. And oh, by the way, you live.

00:09:29:13 - 00:09:30:23
Marisa Eikenberry
Yeah, I'm not that far away.

00:09:32:17 - 00:10:05:19
Wayne Turmel
But that notion of. Yeah, you know what? You can work remotely and build relationships, but darned if it isn't easier if at least once in a while you're together and you socialize guys and you get to meet the new team members and you get to do that stuff. So there is a in the defense of the organizations, they are trying to do what's best for the business, and sometimes that's just a perceived thing, right?

00:10:05:19 - 00:10:29:21
Wayne Turmel
This you see this a lot in financial services. This business is all about relationships and networking and mentoring and, you know, for 150 years, banking has been done this way and will ever be thus. And therefore, it's, you know, you've got to come in right now seeing that there is some truth to that.

00:10:30:02 - 00:10:31:14
Marisa Eikenberry
Mm hmm.

00:10:32:08 - 00:10:40:16
Wayne Turmel
And we will find out if over time, as people vote with their feet and decide, no, that's not what I want to do if they change that.

00:10:41:03 - 00:10:41:12
Marisa Eikenberry
Right.

00:10:43:08 - 00:11:01:12
Wayne Turmel
But as with anything in life, if you come at it only from your point of view, you get this polarization. So you get organizations saying people are selfish and lazy and they just want to work in their pajamas. And, you know, we're paying you. Damn it. Get in here.

00:11:01:12 - 00:11:04:01
Marisa Eikenberry
Right. Right.

00:11:05:00 - 00:11:21:03
Wayne Turmel
And, you know, people are saying, you know, if all I do is fight traffic for an hour a day, hang my coat over my chair, sit down, try to avoid my annoying coworkers and then go home, Why am I going into the office?

00:11:21:09 - 00:11:22:10
Marisa Eikenberry
And it's a fair question.

00:11:23:01 - 00:11:28:09
Wayne Turmel
It's fair question because people have taken those, too. Binary extreme.

00:11:28:15 - 00:11:29:00
Marisa Eikenberry
Yeah.

00:11:30:12 - 00:11:51:16
Wayne Turmel
Now, if I. If you explained to me, you know what, we want people to collaborate. We want you to meet with your coworkers. We want you to have that flexibility. And oh, by the way, if you met more in the office and you did more of that, you wouldn't be on Zoom calls for you know, for 8 hours a day.

00:11:52:02 - 00:11:52:10
Marisa Eikenberry
Right.

00:11:52:10 - 00:11:54:10
Wayne Turmel
Oh, I can get behind that.

00:11:54:15 - 00:11:59:12
Marisa Eikenberry
Yeah. Sometimes people need a reason for why they're going to do something. I can get on board with a reason.

00:12:00:15 - 00:12:28:17
Wayne Turmel
And that's the thing, is that we don't give reasons when people say, I want to work from home. Why? Because I want to. Well, that's not going to convince your boss. Right. Right. So, again, we live in this binary world where everybody lives on the extremes, but the numbers, if you look at what people say about hybrid work, remote work, what people most people want isn't to never see the office again.

00:12:28:17 - 00:12:53:21
Wayne Turmel
It's more flexibility and control over their lives. So if you look at the bell curve and it's always a bell curve when you deal with human beings on one end of the bell curve, you've got about 10% of the people who the minute the doors were open, could not get back in the office fast enough. Right. They hated their children or they were lonely or whatever the reason.

00:12:53:21 - 00:13:20:22
Wayne Turmel
Right. Or they desperately crave human companionship. Right. There were 10% of the people who, if they work from home at all, couldn't wait to get back. Right on the tail end. You've got somewhere between ten, 12, maybe 15% in some industries of people who never want to see the office again, they have adjusted to working remotely. Many of them have physically moved right locations.

00:13:22:07 - 00:13:23:11
Marisa Eikenberry
Back to the office anyway.

00:13:23:21 - 00:13:40:08
Wayne Turmel
Their commute would be uglier than before. They enjoyed the flexibility of remote work. Many of that 10 to 12% are already voting with their feet because they're going, No, I ain't ever going back because I have a choice. Oh, look, I have a choice.

00:13:40:18 - 00:13:41:05
Marisa Eikenberry
Right.

00:13:41:21 - 00:14:06:22
Wayne Turmel
Now. You've got that middle hump of your bell curve and people are on a spectrum on this, but they kind of understand the advantages of being in the office and they want that flexibility. Maybe they don't want to go in every day. Maybe they want to go in when it makes sense. Hey, we're having a meeting today. Okay, I'll go in.

00:14:07:11 - 00:14:09:20
Marisa Eikenberry
Right. Yeah. Or I know they want.

00:14:09:20 - 00:14:15:03
Wayne Turmel
Some kind of flexibility. But that's the. That's the vast majority of people.

00:14:15:08 - 00:14:15:19
Marisa Eikenberry
Yeah.

00:14:16:06 - 00:14:20:11
Wayne Turmel
Fit in that center part. And that's where. Where the mismatch comes in.

00:14:21:01 - 00:14:21:11
Marisa Eikenberry
Okay.

00:14:21:16 - 00:14:28:00
Wayne Turmel
Right. Am I being asked to do something that is giving up more than I am gaining?

00:14:29:19 - 00:14:30:03
Marisa Eikenberry
Yeah.

00:14:31:13 - 00:14:50:19
Wayne Turmel
And the way we get around this is by I you know, if we're thinking about how do we make Return to work subclass, there are really two things. The first is don't put ironclad policies in place until you see how it works.

00:14:51:17 - 00:14:52:06
Marisa Eikenberry
Makes sense.

00:14:53:04 - 00:15:17:07
Wayne Turmel
Kevin came up with this brilliant term and he came up with it about a minute and a half after we finished the long distance team. So it's not in the book, but his phrase, and I love it and I use it all the time, is pilot before policy. Talk to everybody, figure out something that makes some sense, some compromise, even if it's not perfect.

00:15:17:13 - 00:15:45:06
Wayne Turmel
Compromise seldom is. Figure out something that is going to work and then let's see how it works. Is good work getting done? Are people collaborating? Are people feeling included? And part of the organization is, you know, is what we thought would happen working. And if it's if it is great, we can keep what's working. If it's kind of working, how can we tweak it?

00:15:45:10 - 00:15:52:22
Wayne Turmel
And if it's not working, what can we do now? But the minute you put it in policy and you say this is the way it is.

00:15:53:10 - 00:15:53:19
Marisa Eikenberry
Right.

00:15:55:12 - 00:15:58:04
Wayne Turmel
Then it's almost impossible to adjust.

00:15:58:17 - 00:16:15:13
Marisa Eikenberry
So, okay, let's say why not just let's say I know we have leaders listening to this show now and in the future, if they're having issues with this return to office, then what should they be doing right now? I mean, I know that you just said pilot over policy, like, how do they get started?

00:16:16:02 - 00:16:28:22
Wayne Turmel
It starts with, do you know what the objection is? Right. If you're getting your senior leaders coming down on you saying, we have to do this, the correct question is why?

00:16:29:16 - 00:16:30:02
Marisa Eikenberry
Right.

00:16:30:14 - 00:16:38:13
Wayne Turmel
And what happens if we don't? We need to act. Right. Where is part of you? The first part coming from?

00:16:38:23 - 00:16:40:05
Marisa Eikenberry
Mm hmm.

00:16:41:05 - 00:16:45:21
Wayne Turmel
If the answer is because. Okay, that's not a great answer.

00:16:46:02 - 00:16:47:09
Marisa Eikenberry
Yeah. Come up with another one.

00:16:48:02 - 00:17:01:20
Wayne Turmel
Try again. But then there's part of the second part, which is what? How do you feel about coming back? What are you worried about? What do you want to see?

00:17:02:07 - 00:17:02:14
Marisa Eikenberry
Mm hmm.

00:17:03:06 - 00:17:08:22
Wayne Turmel
What do you think you're giving up? And what could you potentially be gaining?

00:17:09:14 - 00:17:12:11
Marisa Eikenberry
So to boil it down, you need to talk to your people.

00:17:13:00 - 00:17:46:16
Wayne Turmel
You need to talk to your people and the manager. And one day, we're going to talk about my absolutely brilliant managers, the heartbeat model. Okay. But we we are uniquely positioned to have a foot in both canoes to be terribly Canadian. You know, we have the ear of those above us. And the visibility that the individual worker may not have right.

00:17:47:03 - 00:18:07:07
Wayne Turmel
Right. So we're in a unique position to facilitate this conversation and we need to do it. As you look at return to office. Why has it been a mess? Well, what are the things that are going wrong? There were a couple of things, right? One is people came in sulky and moping because they didn't want to be there.

00:18:07:13 - 00:18:09:09
Marisa Eikenberry
Yeah. Attitude is always going to play into.

00:18:09:09 - 00:18:31:16
Wayne Turmel
Yeah. And pretending like it didn't. And then not offering flexibility. It's like, good, you're back. Well, can I work from home a day or two a week? No. Just know that. Well, now you've got resentment and craziness and. And, like, that's the other thing is, remember that bell curve of people who were perfectly happy to say, Yeah, okay, I'll go in.

00:18:32:03 - 00:18:38:02
Wayne Turmel
They kind of, after a while, remembered what they didn't like about being in the office.

00:18:39:20 - 00:18:41:08
Marisa Eikenberry
The rose colored glasses came off.

00:18:41:17 - 00:19:07:13
Wayne Turmel
Rose colored glasses came off and they went, Oh, yeah, it's really hard to do quiet heads down work. And oh yeah, I really dislike sitting next to Bob and, you know, so it's like, Yeah, fine, we're back and I'm glad to be back in the social. Social interaction and, and excitement and not staring at the same walls and all of that's great and.

00:19:07:13 - 00:19:08:13
Wayne Turmel
Oh yeah, that's right.

00:19:09:10 - 00:19:24:20
Marisa Eikenberry
Yeah. Well, and something else I've seen too and I know, I know we're about to run out of time, but like, I know that some companies in their way of, you know, okay, we're going to, we're gonna bring people back and we need to motivate them with something. Okay. Deejays in the lunchroom Really?

00:19:26:06 - 00:19:38:18
Wayne Turmel
You know, foosball tables bring your dog to work day. What You have to understand who your people are before you make that work. Yes. You know.

00:19:39:09 - 00:19:44:01
Marisa Eikenberry
So it's like, oh, D.J. in the lunchroom. Or I could just be my own DJ at home in my kitchen.

00:19:44:10 - 00:19:47:13
Wayne Turmel
And do you understand? Completely.

00:19:47:14 - 00:19:47:22
Marisa Eikenberry
Yeah.

00:19:48:23 - 00:19:53:04
Wayne Turmel
Yes. Young pad one, You have you have reached enlightenment.

00:19:54:01 - 00:19:55:13
Marisa Eikenberry
It was going to be like. So, yeah.

00:19:56:08 - 00:20:07:13
Wayne Turmel
Return to office. What a shock. We made a plan. It didn't work out exactly the way we thought it would. That should surprise nobody.

00:20:08:07 - 00:20:08:18
Marisa Eikenberry
Right.

00:20:09:00 - 00:20:35:23
Wayne Turmel
What we are trying to do now is say, What do we do about it? What do we do next? And that only happens through understanding of everybody's point of view, facilitating the conversation and reaching commitments and agreements and compromises. For now that we resist, we always and people are tired of hearing me say this We always reserve the right to get smarter.

00:20:36:10 - 00:20:41:12
Marisa Eikenberry
Absolutely. Now we do the best we can until we know better. And then when we know better, we do better.

00:20:41:21 - 00:20:46:06
Wayne Turmel
Okay. There you go. So that's the story on Return to Office.

00:20:46:13 - 00:21:05:13
Marisa Eikenberry
Well, thank you so much, Wayne, for this conversation. I think it was great and I hope our listeners get a lot out of it. And, listeners, thank you for listening to the long distance worklife for show notes, transcripts and other resources. Make sure to visit longdistanceworklife.com. If you haven't yet, subscribe to the podcast so you won't miss any future episodes while you're there.

00:21:05:13 - 00:21:19:02
Marisa Eikenberry
Be sure to like and review. This helps us know what you love about our show. Feel free to contact us via email or LinkedIn with the links in our show notes and let us know you listen to this episode or suggest a topic for Wayne and I do tack on a future episode. We'd love to hear from you.

00:21:19:18 - 00:21:45:01
Marisa Eikenberry
And if you'd like to learn more about remote teams, order Wayne and Kevin Eikenberry’s new book, The Long-Distance Team, you can learn more about the book at LongDistanceTeamBook.com. Thanks for joining us. And as Wayne likes to say, don't let the weasels get you down.

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