Hybrid Work, Technology, Working Remotely

Press Start on SoWork: How Gamers are Influencing the Future of Remote Work

Marisa dives into the virtual office platform SoWork, designed for immersive remote work experiences. With a mix of humor and insightful observations, Wayne and Marisa discuss the generational divides in adopting such technology and explore its unique features, from customizable avatars to proximity chats that mimic walking by someone's desk. Tune in to hear Marisa’s firsthand experiences, including decorating virtual offices for birthdays and the practical uses of these virtual spaces in remote work settings.

Key Takeaways

1. Experiment with Virtual Spaces: Consider how platforms like SoWork can enhance team interaction and cultural connection in your remote or hybrid teams.
2. Embrace Customization: Use customization features to make virtual offices more personal and engaging for team members.
3. Explore Hybrid Work Tools: For those managing hybrid teams, explore tools that bridge the gap between physical and virtual presence to maintain team cohesion.
4. Celebrate Virtually: Look for creative ways to celebrate team milestones and personal events to foster a sense of community and belonging, even remotely.

View Full Transcript

00;00;08;02 - 00;00;18;28
Marisa Eikenberry
Welcome back to Long-Distance Worklife. Where we help you lead, work and thrive in remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is remote work expert, my co-host, Wayne Turmel. Hi.

00;00;19;00 - 00;00;20;19
Wayne Turmel
Hello, Marisa. How are you?

00;00;20;21 - 00;00;22;07
Marisa Eikenberry
I'm great. How are you.

00;00;22;09 - 00;00;25;11
Wayne Turmel
Feeling? My mortality.

00;00;25;14 - 00;00;28;10
Marisa Eikenberry
Well, that should be great.

00;00;28;13 - 00;00;51;18
Wayne Turmel
Generally, I generally think of myself as, you know, open to the world and still open to new experiences. And there are days when I realize that I am a grumpy old white guy who has been far more institutionalized in the traditional workplace than I thought I was.

00;00;51;20 - 00;00;54;09
Marisa Eikenberry
And then you've got me. I'm an old soul, so.

00;00;54;11 - 00;01;26;24
Wayne Turmel
Well, yes. And you still walk around in that 32 year old body interacting with 32 year olds, doing 32 year old things and the reason for this venting, dear listener, is we have been having conversations offline about some of the different meeting platforms out there. And I don't care if you zoom routines or WebEx or Joe's virtual meeting, I or whatever you use, I don't care.

00;01;26;26 - 00;02;00;28
Wayne Turmel
But there is a trend to more of a virtual reality video game style, and it makes me break out in a rash. And I have been told I am wrong and wrong necessarily. I am firmly prepared to believe that it is generational right. This is just one of those things. I don't play video games unless you count Frogger on a, you know, bar tabletop, I guess.

00;02;00;28 - 00;02;24;24
Wayne Turmel
Right. But that was like the last cool game that I played. So Marisa has actually tested out a number of these platforms. And we're going to talk about what they bring to the table, what she likes, what she doesn't like. And she's going to try to convince me at least somewhat that the dark side is not completely dark.

00;02;24;26 - 00;02;40;18
Wayne Turmel
So we're going to talk about the gamification, the virtual reality kind of approach to some of these meetings and are they going to make a difference in how we do our work. So, Marisa, why don't you start with what have you been up to?

00;02;40;20 - 00;03;14;26
Marisa Eikenberry
Yeah, So we actually got an email from somebody about a program called SoWork, and I looked into it because I think the tagline on the for the subject line was something about, you know, start your work guild here or something. I'm like, That's gamer language. Like, I need to open up this email, right? So I was checking it out because basically that whole idea so work is that it was built by gamers to have a virtual office and to be able to intermingle in all the good office stuff remotely.

00;03;14;29 - 00;03;23;24
Marisa Eikenberry
I'm a gamer myself, so I reached out to you and I was like, Pick me, choose me. I volunteer as a tribute. Let me test this out.

00;03;23;27 - 00;03;34;13
Wayne Turmel
Yeah. As opposed to me who? And I would rather poke a red hot iron in my eye than do this. So bless your heart for. For doing.

00;03;34;18 - 00;03;47;00
Marisa Eikenberry
And with that, too, like, as I was, you know, having this moment of, okay, I really want to test this out. It was also an instant art will not test this with me. I need to go find other people who will. And that's okay.

00;03;47;01 - 00;03;49;14
Wayne Turmel
You need to go find your tribe. Go in, do.

00;03;49;16 - 00;04;14;03
Marisa Eikenberry
And that's okay. So I volunteer with a the world's first online church for gamers. Yes, that is a phrase I just said. But anyway, I knew that these are people who they're online all the time. Gaming is their thing. Like they're more likely to test this with me. So I posted it in the media team that I volunteer with, and I was like, Hey, I'm testing this out for work.

00;04;14;03 - 00;04;21;06
Marisa Eikenberry
You guys are under no obligation to check this out, but it would be really cool if you did. And they loved it.

00;04;21;08 - 00;04;22;10
Wayne Turmel
Of course they did.

00;04;22;17 - 00;04;30;18
Marisa Eikenberry
Loved it. At first they were just testing out some stuff that I was, you know, testing in a test server. How many times they tested. Okay.

00;04;30;19 - 00;04;38;03
Wayne Turmel
Now, first of all, my first thought is, of course, they loved it. These are people who can't be bothered to get out of their pajamas to go worship.

00;04;38;04 - 00;05;03;17
Marisa Eikenberry
That's a whole different We are meeting the people where they are. But that is that is a different discussion. But, you know, and the people that that I was testing with, you know, there are people that we were on a team together. We're volunteering together. We work together all the time. So I started testing it with them. The director of media team was like, This is awesome, shared it with staff, and now the church created a server.

00;05;03;19 - 00;05;12;10
Marisa Eikenberry
We're still testing out how it works, but it's pretty much staff and media team and we've had a blast with it. It's just it's been incredible.

00;05;12;14 - 00;05;23;02
Wayne Turmel
Okay, now for those of you watching, Marisa will have screenshots and things. The rest of you just have to play along. Use radio of the mind.

00;05;23;05 - 00;05;24;09
Marisa Eikenberry
Or check out the YouTube video.

00;05;24;14 - 00;05;42;28
Wayne Turmel
Or check out the bay and we will have links to all of the stuff in the show notes. So, okay, so you're creating a guild, you're doing a meeting. What does that start with? What it looks like? Yeah. And then talk to me about the impact and how it actually works.

00;05;43;01 - 00;06;05;28
Marisa Eikenberry
Yeah. So they have a couple different maps, I guess you could say to start out with. But we actually created one from scratch. But it looks like an office building and it's very top down kind of look. And so you can make a room over here and this is the kitchen and this is your office and these are cubicles over here, and this is a meeting space and a co-working space.

00;06;05;28 - 00;06;28;03
Marisa Eikenberry
And you can kind of make whatever you want, but it does look a lot like an office. If you had no ceiling on it. And you're looking right and everybody has a little avatar that you can customize, you know, hair outfit, whatever, change it as much as you want to. And and you walk around.

00;06;28;06 - 00;06;38;02
Wayne Turmel
Yeah I, I avatars freak me out in general. I'm not sure I'm ready to have a performance evaluation with an art book.

00;06;38;04 - 00;07;07;11
Marisa Eikenberry
Thankfully, they're not like that. All of them are human. I mean, you can, you know, change your hair color to be something different or whatever. You can have different types of costumes, and some of those are premium features. And so we were just on a free server. But yeah, I mean, you can, you know, throw a guitar on your back, throw, you know, I think they have like swords, so you can't get a little goofy with that.

00;07;07;13 - 00;07;10;01
Marisa Eikenberry
But no, no orcs this time.

00;07;10;03 - 00;07;14;29
Wayne Turmel
Okay, So at least we're talking human to human contact. Well.

00;07;15;02 - 00;07;35;28
Marisa Eikenberry
But it's interesting that you say that, though, because from my understanding, the people who created this part of the whole thing was that they had a team. I think they were Harvard creating like a business and 2020 happened. So suddenly their team became remote and they couldn't figure out how to get this culture piece and this connection piece to happen.

00;07;35;28 - 00;07;59;00
Marisa Eikenberry
And they were like, okay, we we play World of Warcraft. We know that this is possible to do online and it's in that piece is something I've been saying on LinkedIn for a long time for people who follow me there. But you know, gamers know how to connect online with people that they've never met. And so they were trying to figure out how how do we bring that into the remote work space?

00;07;59;00 - 00;08;14;29
Marisa Eikenberry
And so work was born. I'm pretty sure that it launched the public last year. So there's still a lot of beta stuff that's happening. There's still some glitchy stuff that's happening occasionally, too, and they're changing stuff all the time. Even in the months that I've been testing it, they've had so many different updates.

00;08;15;02 - 00;08;22;22
Wayne Turmel
This is voice to voice. So when you and I are having a meeting, our avatars are sitting in chairs, but we're talking.

00;08;22;24 - 00;08;38;16
Marisa Eikenberry
Yes. And you can't have cameras up. So you still can have a webcam up and be talking and you can actually like click a button and like not see any of the office space. If you didn't watch it, you just really wanted to focus on the meeting and then it would look like it looks like right now to us, you can't do that.

00;08;38;16 - 00;08;55;04
Marisa Eikenberry
But yes, you're correct. Like, you know, you go sit in chairs in the meeting room or they have proximity chat so people can actually like walk by your office. And as long as they're close to you and you don't have your do not disturb on, it'll automatically connect and start a conversation.

00;08;55;06 - 00;09;29;17
Wayne Turmel
Now, that's interesting to me because one of the big complaints about remote work or hybrid work is and I just had a flash on how this applies to hybrid work, but you don't have the incidental somebody walking by your desk and your brain goes, I need to talk to them. What you're telling me is this is running in the background all the time and you get some form of alert that says Marisa is walking past your office or Marisa is around and you go, Do I need to talk to Marisa?

00;09;29;17 - 00;09;33;05
Wayne Turmel
No, I can continue to ignore her or. Yeah, right.

00;09;33;08 - 00;09;54;27
Marisa Eikenberry
So physical, different ways that it can happen. So like, I have it minimized right now, like I'm in do not disturb mode because obviously we're podcasting, but if somebody walked by my desk and, like, got close enough to me to actually trigger that proximity chat, I actually get like a window that pops up in front of me that says, you know, somebody, whoever their name is, is connecting to you.

00;09;55;00 - 00;10;04;21
Marisa Eikenberry
And so that way I know to go back into that platform and I can actually see what's going on. But I mean, it is a very automatic connection.

00;10;04;23 - 00;10;26;25
Wayne Turmel
But where I had the flash about hybrid work is the big thing is we're out of sight, out of mind for each other. Right? Like, if I'm in the office today and you're not, I look around and I'm generally talking to the people. And if I have a question, I go to the people in the office and go, Hey, before I start typing and chatting and Marisa's around.

00;10;26;28 - 00;10;47;10
Wayne Turmel
Theoretically, if this is running in the background while a team's working, you can still get the proximity notices and you can still see that so-and-so is working and available even if they're not in your physical space. Right? That is kind of intriguing, I guess.

00;10;47;13 - 00;11;06;12
Marisa Eikenberry
Yeah, because since you could see the whole office at once. So they have like a WhatsApp opening menu basically. So you can see who's all online. If they have a status up, you can see what that status is. There is a chat feature. So right now it's kind of like Slack. They're about to update it. I haven't seen what the update looks like yet.

00;11;06;12 - 00;11;22;19
Marisa Eikenberry
I'm very excited to see that. So you can say like a message notification or something if you needed to that way, but you could see who's online and if you zoom out, you could actually see where they are in the map. So you could just like go over to them if you needed to get a hold of them or something.

00;11;22;26 - 00;11;48;18
Wayne Turmel
Yeah, I, I get that. I mean, I get how that can work. And by the way, we're talking specifically about SoWork. There are a number of other similar platforms out there, Remo and some others that. So we're not advocating for one versus the other, but we will have links to a couple of these things so that if you're listening to this and you're intrigued, you can certainly check it out.

00;11;48;24 - 00;11;55;00
Wayne Turmel
So why does this whole idea creep me out?

00;11;55;02 - 00;11;58;03
Marisa Eikenberry
Well, that might be a whole separate discussion.

00;11;58;06 - 00;12;26;11
Wayne Turmel
Well, no, it's a very simple discussion, which is, as a 62 year old man, even one who is reasonably technology savvy. I don't interact a lot. I mean, Alexa sits beside us in the TV room, and the main function that Alexa serves for us is Alexa. How tall is Tom Cruise? And we get the answer and I say, Thank you, Alexa.

00;12;26;14 - 00;12;28;15
Wayne Turmel
And that's the end of that, right?

00;12;28;22 - 00;12;30;00
Marisa Eikenberry
Meanwhile, I have a staff.

00;12;30;07 - 00;12;48;18
Wayne Turmel
Of homes and lives. Yeah, right, exactly. And you know, the movie Demon Seed came out in 1975, and people with smart houses should see it before you get smug, is all I'm saying. And I was young enough to see it and be scarred by it.

00;12;48;20 - 00;12;53;09
Marisa Eikenberry
My mom was four, so.

00;12;53;11 - 00;12;58;10
Wayne Turmel
And this has been a blessing. Makes the last episode so much.

00;12;58;10 - 00;13;04;00
Marisa Eikenberry
My last episode. You don't know what my name is, what I.

00;13;04;02 - 00;13;47;09
Wayne Turmel
But all of this silliness and you know, there is while there is an element of fun to this, which is part of the point, right, is to add some fun and lessen the formality for all of this. But for people of a certain age, our relationship with technology and our willingness to interact using technology, to me, I can get on Zoom and I can talk to you and I can see you and I can talk to you if I need to push three buttons to get your avatar to show up and I'm still not talking to you, that seems like more work than the benefit is worth.

00;13;47;16 - 00;13;52;22
Marisa Eikenberry
It's actually pretty easy. I mean, I'm not going to like, sit here and be like, This is forever.

00;13;52;23 - 00;13;55;00
Wayne Turmel
No, no, no. I know you're not selling for anybody.

00;13;55;00 - 00;13;57;13
Marisa Eikenberry
But yeah, because. Because you are trying to talk.

00;13;57;14 - 00;13;58;21
Wayne Turmel
This man off the ledge.

00;13;58;27 - 00;14;16;24
Marisa Eikenberry
Yeah, because I don't think that this is good for every team. I really don't. I do think there's a certain level of some of it's generational. Some of it's just what you interact with normally. You know, if you're somebody who's a little bit more perpetually online, you're probably going to enjoy this a little bit more like that kind of thing.

00;14;16;27 - 00;14;37;08
Marisa Eikenberry
For the most part, getting on a video call or an audio call. With this platform, it's it's really easy. Not only can you just walk up to somebody and it starts something instantly, but you can also, you know, let's say I scheduled a meeting with you and I'm like, okay, you know, Wayne, we're going to have a meeting at 1 p.m., You know, we'll meet in the meeting room.

00;14;37;11 - 00;14;47;06
Marisa Eikenberry
All you have to do is walk your avatar over it in the meeting room, and the second you cross the threshold into that room, it automatically starts the meeting. You have to click nothing.

00;14;47;08 - 00;15;09;16
Wayne Turmel
You know, it's so funny because I am listening to you and my brain is processing the information and the idea of the proximity alert, Right? Marisa's walking by my desk. I'm thinking that's really intrusive and annoying. But then I think about being in the office and having Marisa walk by my desk and I go, That's really intrusive and annoying.

00;15;09;23 - 00;15;10;05
Wayne Turmel
Yeah.

00;15;10;07 - 00;15;15;08
Marisa Eikenberry
Well, and you have to be pretty close for that to trigger, right? Because I know that when they have to.

00;15;15;08 - 00;15;16;05
Wayne Turmel
Want to be there.

00;15;16;11 - 00;15;37;09
Marisa Eikenberry
Yeah. Because like we were the media team, like we were trying to figure out our desks and stuff and like, you can, you can add a bunch of furniture and you can add your computer and they have like gamer looking computers in there. And so as we were putting notes in, I know I tested with a friend of mine that's also in that team to be like, Hey, you sit down and I'm going to sit down and make sure that we don't trigger the proximity chat.

00;15;37;09 - 00;15;49;23
Marisa Eikenberry
Otherwise we may have to change where our computer sit. And thankfully it worked out the fine. But yeah, you have to be pretty close for that trigger. So it's not quite just, they walked right by your door. It's they're in your office.

00;15;49;26 - 00;15;51;04
Wayne Turmel
Yeah, they're in your space.

00;15;51;04 - 00;15;52;16
Marisa Eikenberry
Intentionally correct.

00;15;52;18 - 00;16;07;09
Wayne Turmel
Well, this is fascinating. And for those of you who are listening, I imagine some of you are horrified and appalled. And if so, your AARP card is in the mail for it.

00;16;07;11 - 00;16;27;22
Marisa Eikenberry
Can I get you one thing before we start to wrap up, though, that I think was really cool. And we talk about this concept all the time about when you're when you're remote, there's no cake in the breakroom. That's not a thing anymore. It's not cake. But one of the things cell work also allows you to do, and I'm sure some of these other platforms do as well.

00;16;27;24 - 00;16;36;10
Marisa Eikenberry
This is just the one that I've tested the most, is you can decorate somebody's office for their birthday or whatever. So I had to.

00;16;36;16 - 00;16;38;02
Wayne Turmel
Tell us the story. This is great.

00;16;38;07 - 00;16;58;28
Marisa Eikenberry
Yeah. So I had a birthday a couple weeks ago and I walked into the office and went over to my cubicle and I'm going to show a picture of it here on the screen. But I had balloons and cake and stuff everywhere, and I thought it was great, you know? I mean, I was able to move some stuff around and still get to my desk and I thought it was so cool.

00;16;58;28 - 00;17;31;05
Marisa Eikenberry
I kept it the whole day. And then we actually had another media team member that their birthday was the following day. So I basically moved everything in my office over to there the next day. And even while that was happening, like there was another person who they were on vacation. So we threw like a hammock and a sandcastle and a palm tree in their office because we just thought it was funny, but it was this other way of like showing culture and showing that you care about somebody else without necessarily hopping on a meeting or sending a message or, you know, taking up this extra time.

00;17;31;08 - 00;17;36;17
Marisa Eikenberry
But I saw that and felt so special and it probably took them 5 minutes to do.

00;17;36;20 - 00;17;42;15
Wayne Turmel
And they also just pulled a prank that backfired on them because you thought it was hysterical.

00;17;42;15 - 00;18;04;23
Marisa Eikenberry
That is true. And when we were first testing staff way before my birthday even happened, I walked into my testing office and had pumpkins everywhere. And apparently I was supposed to be annoyed by this. I thought it was so great. I took a screenshot and showed it as a LinkedIn lesson. No culture in a virtual space. Yeah. So.

00;18;04;25 - 00;18;06;07
Marisa Eikenberry


00;18;06;09 - 00;18;36;22
Wayne Turmel
Which is great if you live in a medieval farming village where swapping gourds is a symbol of affection. Anyway, we will have links to demos and stuff. We will have links to screenshots. Those of you watching on video will see the finished product with the screenshots built in. I am slightly less horrified than I was going in. I dare I say almost intrigued.

00;18;36;24 - 00;18;41;13
Marisa Eikenberry
But thank you. Let me know. I'll get on a meeting. I'll. I'll walk you around the office.

00;18;41;15 - 00;18;45;29
Wayne Turmel
Thank you for sharing that, Marisa. I really appreciate that.

00;18;46;01 - 00;18;47;08
Marisa Eikenberry
My taking it away.

00;18;47;11 - 00;18;48;24
Wayne Turmel
You're taking it home, lady.

00;18;48;24 - 00;18;50;28
Marisa Eikenberry
I'm okay.

00;18;51;00 - 00;18;54;01
Wayne Turmel
I'm old. I'm tired.

00;18;54;03 - 00;19;19;08
Marisa Eikenberry
Fair. Meanwhile, I'm parked in my virtual office. so while we don't talk about virtual offices in this way, we do talk a lot about remote work and how to work remotely well. And we do that with our Long Distance Leadership series, which you can learn more about at Kevin Eikenberry dot com forward slash LDLS. And thank you so much for listening to the long distance work life for shownotes transcripts and other resources.

00;19;19;09 - 00;19;39;11
Marisa Eikenberry
Make sure to visit long distance work dot com if you haven't yet, subscribe to the podcast so you won't miss any future episodes while you're there. Be sure to like and review. This helps us know what you love about our show and feel free to contact us via email or LinkedIn with the links in our show notes. Let us know you listen to this episode or suggest a topic for Wayne and I to tackle in a future episode.

00;19;39;14 - 00;19;44;16
Marisa Eikenberry
And if you have more things like this for me to test, let me know. Thank you for joining us.

00;19;44;23 - 00;19;46;25
Wayne Turmel
Guinea pig at the Kevin Eikenberry Group.

00;19;47;02 - 00;19;58;03
Marisa Eikenberry
I mean, I am nothing if not an eager beaver like I. But thank you so much, listeners, for joining us. And as we like to say, don't let the weasels get you down.


Timestamps

00:00 Introduction
02:40 Exploring SoWork
06:05 Customization and Interaction
09:29 Hybrid Work Integration
16:07 Cultural Touches and Virtual Celebrations
18:36 Conclusion

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Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

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Guests, Hybrid Work, Surviving Remote Work, Working Remotely

Deciphering the Dynamics of Hybrid Work with Henry O’Loughlin

Wayne Turmel engages with Henry O'Loughlin from Buildremote, delving into the nuanced world of remote and hybrid work. Henry, with his rich experience in managing a fully remote marketing agency, brings to the table a treasure trove of learnings and reflections on what it really takes to operate successfully in a remote setup. From redefining communication norms on Slack to addressing the misconceptions about remote work, this episode is a deep dive into the transformational journey of workplace dynamics. The discussion pivots around the intriguing concept of 'peak hybrid' and explores the trajectory of remote work in the future, including its impact on talent pool expansion and office space utilization. 

Key Takeaways

1. Embrace the Learning Curve in Remote Work: Reflect on your own remote work practices and be open to evolving them through trial and error, just as Henry did with his marketing agency.
2. Evaluate Your Communication Tools: Assess how your team uses communication tools like Slack. Set clear guidelines to ensure these tools support, rather than dictate, your work culture.
3. Consider the Benefits of a Fully Remote Team: Think about expanding your team beyond geographic boundaries to tap into a wider talent pool, enhancing diversity and skill availability.
4. Reevaluate Your Need for Physical Office Space: If you're in a leadership position, consider the necessity and efficiency of your current office space in light of increased remote work trends.
5. Plan for a Future with More Remote Work: Strategize for a work environment where remote work might become the norm. Consider how this shift could affect your business model, team dynamics, and operational strategies.
6. Understand the Hybrid Work Model as a Transitional Phase: Recognize that the current hybrid work model may be a stepping stone towards more flexible work arrangements. Use this understanding to guide your long-term planning and policy development.
7. Stay Informed on Evolving Work Trends: Regularly update yourself on trends and best practices in remote and hybrid work to ensure your strategies remain relevant and effective.

View Full Transcript

00;00;08;02 - 00;00;39;29
Wayne Turmel
Greetings, everybody. Welcome to the Long-Distance Work Life Podcast. My name is Wayne Trammell. I am your host today. We are without Marissa, but that means we have another cool guest joining us and we will try to stir the pot a little bit with Henry O'Loughlin in just a moment. This is the podcast. For those of us trying to thrive, survive, generally make sense and keep the weasels at bay in the world of remote and hybrid work.

00;00;40;02 - 00;00;48;20
Wayne Turmel
Welcome. Welcome. I am going to bring in our guests now Henry O'Loughlin is with Build Remote. Hey, Henry, How are you?

00;00;48;22 - 00;00;50;24
Henry O'Loughlin
I'm doing great. Thanks for having me, Wayne.

00;00;50;26 - 00;01;09;20
Wayne Turmel
Well, thank you, man. We are going to have, I suspect, a very fun discussion about whether or not we have, in fact, reached peak hybrid. And I'm going to leave that there as a teaser for the audience. While you tell us a little bit about you and build a remote. Yeah.

00;01;09;20 - 00;01;28;12
Henry O'Loughlin
So I ran a fully remote marketing agency for six years. I worked there for eight years. So this is going back way before the pandemic. And we in my mind, we tried something and then always it was a mistake. And then we'd try something new and it was like that second or third try was the right way to do it.

00;01;28;13 - 00;01;52;22
Henry O'Loughlin
So we learned a lot about how to run a remote company for years before 2020. 2020 came around and I saw a lot of bad advice about how to operate remotely, how to work from home. So I started building remote just as a way to talk about that. And now that's my full time work and company. And what I do is I help small businesses operate remotely.

00;01;52;24 - 00;02;18;06
Wayne Turmel
I want to talk before we get into the subject that we supposedly are talking about. I want to talk a little bit about the early days, because you said something very unashamedly that most people don't want to cop to, which is this notion of we're going to change the way we do business and we're absolutely going to get it right the first time and everything everybody tells us is going to work.

00;02;18;08 - 00;02;25;10
Wayne Turmel
And you said that didn't happen. Give us tell us where you bumped your nose so we don't feel so bad.

00;02;25;12 - 00;02;50;17
Henry O'Loughlin
Yeah, I think the you're not physically together. So if you come from an office and everyone is used to working that way, then you go to remote. You sort of want to. The instinct is to build back the way of working in an office, but over the internet. So your instinct is to meet more, to be more available online, on Slack or email, to show that you're there at your desk working.

00;02;50;19 - 00;03;11;08
Henry O'Loughlin
So you want to respond to emails quickly. You want to respond to Slack quickly, you want to have more one on ones. You want to have more stand up meetings. And we did all of that stuff as well. And all of that actually is sort of the opposite of what you want to do remotely in my mind. You don't want to fill a day with Zoom meetings.

00;03;11;08 - 00;03;20;14
Henry O'Loughlin
That's miserable. I'm a huge advocate for remote work. Sitting on Zoom for six out of eight or 9 hours a day is not fulfilling.

00;03;20;16 - 00;03;41;27
Wayne Turmel
Okay, so let me stop you There, because this is a really it's a vital point. And I agree with you in most ways, because the problems come when we're trying to replicate the office environment and we're not. Right. But what did you learn, given that you had to onboard people and hire people and do all the stuff the companies have to do right.

00;03;42;00 - 00;03;51;08
Wayne Turmel
What were one or two key things that you went, this isn't what we thought it was going to be, either for good or evil.

00;03;51;08 - 00;04;14;06
Henry O'Loughlin
One big one would be Slack. So we implemented that without any rules or guidelines in the way. The way I talk about Slack is that it will set your culture for you if you don't put guidelines on it and you may not like the culture. And that's what we went through. So. So for the example of Slack, it can turn into like a digital punch clock, which is not what we were looking for at all.

00;04;14;06 - 00;04;39;16
Henry O'Loughlin
We don't care at the time we're running this business. When people are online, we just care about them doing their jobs well and providing value to the company through their jobs. If that means they're not online from 1 to 2 p.m., that's fine. But Slack. Basically you have the green, yellow, red buttons. People want to be green just innately to show that they're there.

00;04;39;18 - 00;05;05;24
Henry O'Loughlin
They want to respond and quickly to show that they're there, which in my mind that switches the priority from important work or deep work to shallow, urgent work. And so if someone's just receiving Slack messages and responding, they're perceived as super helpful and a great teammate, whereas really they're just interrupting their their more important work throughout the day.

00;05;05;27 - 00;05;26;05
Henry O'Loughlin
So we had to like reverse our communication expectations on Slack rather than saying we started out like, That's great. Everyone comes on and says hello. Then we had to switch it to, You can do that if you'd like, but you don't have to. And then if somebody is online and responding quickly, it would be we actually encourage you to get off of Slack.

00;05;26;07 - 00;05;35;02
Henry O'Loughlin
It's a distraction. So we had to basically still use Slack, but switched the communication expectations completely. That's the one that stands out the most in my mind.

00;05;35;06 - 00;05;57;22
Wayne Turmel
Yeah. And, you know, for the record and, you know, in case anybody's a shareholder, we're not saying that Slack is inherently evil and don't use it. It's like everything else. It's it's Are you conscious and intentional about how you're using it and how you use it to form the culture, not the other way around. I love the way you said that.

00;05;57;25 - 00;06;21;28
Wayne Turmel
So let's get to the topic that we're discussing today, which the title is intentionally. I don't want to use the word, but the word disturbing is in the sentence. You know, you are stirring things up a bit when you say we have reached peak hybrid. There is a lot of discussion about this. Why are we at peak hybrid and why?

00;06;21;28 - 00;06;27;06
Wayne Turmel
Or is this kind of as much as it's going to get and be? Yeah.

00;06;27;09 - 00;06;47;09
Henry O'Loughlin
First, I probably want to start defining hybrid because that could mean a ton of different things. So when I say that, I mean in the current form or current definition of hybrid work, which in my mind is people are near the most people are near an office, they go in two or three days a week and they work from home two or three days a week.

00;06;47;11 - 00;06;55;20
Henry O'Loughlin
That's sort of how I would define hybrid work right now. That's what I'm saying has peaked out. That will only decline from here.

00;06;55;22 - 00;07;20;28
Wayne Turmel
Yeah, And and that makes sense because what you're talking about is not a conscious way of working. It's we've reached some sort of agreement where we'll bring people into the office as much as we can without them quitting and yeah, and give people the illusion of control over their time while still insisting they come into the office. And that is what a lot of people are calling hybrid.

00;07;21;04 - 00;07;23;14
Wayne Turmel
But it's not really hybrid work.

00;07;23;17 - 00;07;28;07
Henry O'Loughlin
Yeah, well, how would you define hybrid work when how?

00;07;28;15 - 00;07;55;20
Wayne Turmel
man, this isn't supposed to be my interview. I think hybrid work does have components of you meet and get together on occasion. And what's different is right now we're kind of who works where is kind of where hybrid sits. And I think true hybrid also includes the factor of time, which is who does what, where, but also when it happens.

00;07;55;22 - 00;08;04;17
Wayne Turmel
And that creates the flexibility and a different mindset to me. Yeah, you're the one who started this with the title, You tell me.

00;08;04;20 - 00;08;24;06
Henry O'Loughlin
Yeah. Yeah. So I mean, I would just say it's currently three days in the office, two days at home. Everyone essentially is supposed to live near an office and you work partly remotely, partly in the office that that's the one that is peaking. And I can kind of take you through my thoughts on why. But yeah, please.

00;08;24;08 - 00;08;25;14
Wayne Turmel
If there are three.

00;08;25;14 - 00;08;48;20
Henry O'Loughlin
Basic work models, remote hybrid or office based hybrid to me has the the most issues of all of them. One is that it's it's essentially remote but with an office so it's it's not quite its own model it because everything has to have a digital component since some people might be there on a monday and some might not.

00;08;48;20 - 00;09;18;24
Henry O'Loughlin
So you're essentially remote anyhow. You're just calling it something different. That's that's the first. The second problem is it's the hardest on communication, internal communication to me, because if everyone's remote, you know how to communicate. It's zoom for meetings, it's slack for quick messages, it's Gmail for for longer messages. If you have if you're hybrid, you don't know if the meeting should be in person, should be on Slack or should be a combination, which is the hardest.

00;09;18;24 - 00;09;38;27
Henry O'Loughlin
You don't know if decisions should be made over a project management board on the Internet or they should be made in a boardroom, then recorded somehow and moved to the Internet. Three You're inherently running two systems at once, which is hard. So you're you're having to operate both ways and you better be good at both or neither works.

00;09;38;29 - 00;10;03;11
Henry O'Loughlin
The biggest one of all to me is it it reduces your talent pool greatly versus remote work. That's probably the biggest thing about going fully remote is your talent pool switches from We can hire within a 50 mile radius of our city that's office to we can hire anywhere in the country or the world. That's that's the huge promise of remote work.

00;10;03;17 - 00;10;34;20
Henry O'Loughlin
When you say you're hybrid, you still want to hire near an office, but you don't want to use the office as much, so you're greatly reducing your talent pool essentially. Then finally, I think I'd say is that another way to define hybrid work in its current state is unused office space. So if people come in three days a week, that means you're 40% unused office space, two days a week, 60% unused office space, and that just companies don't sit on expenses.

00;10;34;20 - 00;10;47;24
Henry O'Loughlin
They don't need long term to compete. You have to essentially drive out the waste of your operations, and that will inherently push people to reduce office space, pushing them closer to remote.

00;10;47;26 - 00;11;16;18
Wayne Turmel
That's so I mean, your points are all really well taken. I don't disagree at the core with any of them. So why do you think we've settled on hybrid right now? Is it purely a matter of we don't know what the alternatives look like? Is it purely this is a gateway drug to more remote work? Yeah. What what's going on?

00;11;16;21 - 00;11;31;09
Wayne Turmel
That we are in this hybrid state? Because I think there is particularly on the part of business owners and and bosses, just a big sense of we have no freaking idea what's going on.

00;11;31;11 - 00;11;54;17
Henry O'Loughlin
That's what it seems like to me too. Yeah. So I think the reason is it's been like one great concession. If you were to paint with broad brushes, most of the people want to work remotely. Most of the time, and most of the managers that have some sort of sunk cost into office space want people to come in and we sort of end up in the middle.

00;11;54;20 - 00;12;00;06
Wayne Turmel
Yeah, most of what we call hybrid work is in fact just kind of an uneasy compromise.

00;12;00;06 - 00;12;02;02
Henry O'Loughlin
That compromise. There you go.

00;12;02;05 - 00;12;31;22
Wayne Turmel
That is true. Yeah. Is it true that everybody wants to work remotely? I mean, right now I think the number is about 25% Do it. I know plenty of people who never mind whether the bosses forget the bosses for a moment. There's the individual workers. Not everybody wants to work from home. I think that's an assumption that the remote work kind of advocates zealots like to throw out there.

00;12;31;25 - 00;12;33;18
Wayne Turmel
How true is that?

00;12;33;21 - 00;12;53;09
Henry O'Loughlin
No, it's not true. So I was just painting with a broad brush, trying to say the surveys that say like 65% or 80% would like to work from home. Part of the time or, you know, those like big numbers, which most of the people most of the time. No, not everyone wants to work right now. Everyone wants to work from home all the time.

00;12;53;09 - 00;13;17;07
Henry O'Loughlin
That's absolutely true. And there's a lot about it. But it could depend on your phase of life. Right. So I've said it before where I moved to a new city when I was 23, and I was glad I worked in an office with 600 people. I made friends, I met my wife. It was great, right? I wouldn't want to work from home 23 with three roommates sitting in my bedroom the whole day.

00;13;17;07 - 00;13;41;02
Henry O'Loughlin
That's that doesn't sound fun. So there's absolutely scenarios where remote workers or working from home or specifically isn't right for people, but generally with like the compromise of two or three days a week in the office, you can kind of see that most of the people would like either the flexibility or the option to just not be coming in the office all five days anymore.

00;13;41;03 - 00;13;43;14
Henry O'Loughlin
That seems to summarize it pretty well.

00;13;43;17 - 00;14;12;19
Wayne Turmel
I think the word that and and this is why I added the concept of time, but that's Wayne's definition of it. I think it's the flexibility. Yeah, that makes hybrid kind of the middle option. Yeah, I've talked to me if I'm the business owner now, I mean, you're the business owner. I probably have very real concerns about hiring people who aren't in the office all the time.

00;14;12;25 - 00;14;32;01
Wayne Turmel
Some of them are, you know, plantation mentality. You got to keep an eye on them or they'll slack off. Some of it is legitimately. That's how I grew up. That's how I learned business was done. I can't imagine it being any other way. How do you have conversations with business owners about this?

00;14;32;03 - 00;14;49;24
Henry O'Loughlin
Yeah, well, I would I would want to add one thing that I think is a key point that I don't I don't think a lot of people talk about. So you have two, two ways of operating in the office work and remote work. And let's say your company and you do operate a business. Your company was fully in the office.

00;14;49;26 - 00;14;50;10
Wayne Turmel
You've.

00;14;50;12 - 00;15;18;26
Henry O'Loughlin
Built all of your processes, systems, communication around physically being together, and you're good at that system. 2020 comes around and you are forced to switch to remote work. You haven't selected it proactively, right? And you're bad at that system. So you're you're good in the office and you're bad at remote. So essentially there's a big conflation going on that the office is good and remote is bad.

00;15;18;26 - 00;15;40;26
Henry O'Loughlin
But really it's I'm good at the office and I'm bad at remote. And that's a huge distinction that we're not talking about right now, is that you're bad at the new system and you're good at the old system. So your inherent bias would be to go back to what you're good at. So I understand that completely. And it doesn't mean remote work can't be done for a company.

00;15;40;26 - 00;15;46;10
Henry O'Loughlin
It just means that your skills have been and processes have been developed for the office.

00;15;46;12 - 00;16;01;20
Wayne Turmel
So what do we need to learn or unlearn if that's not going to be the sticking point? Right. If we're going to make conscious decisions about where we work and when we work, how we work, what do we need to learn or unlearn that makes us currently bad at remote?

00;16;01;23 - 00;16;05;05
Henry O'Loughlin
Yeah, it's a it's a great question. I think the.

00;16;05;07 - 00;16;06;06
Wayne Turmel
Big, big.

00;16;06;06 - 00;16;43;28
Henry O'Loughlin
Difference is that is that part you said if I'm the biggest judge of people's performance is just like seeing they're seeing them, they're at their desk for a certain amount of time and having quick conversations that seem to move something forward. All that has to go away with the remote. Unfortunately, it the way you operate your company remotely, if it's if it's going well in my mind, is that you understand what each role is supposed to bring in value and what sort of output it's supposed to do, and you sort of get out of the way and the people need to do the work and do the work well.

00;16;43;28 - 00;17;04;04
Henry O'Loughlin
Companies that are switching from the office to remote need to think about understanding what value each role needs to bring a lot more than just watching people do the work that that's the big shift. And it's it's really hard. It took us years to make that shift.

00;17;04;08 - 00;17;29;02
Wayne Turmel
Okay. So we're nearing the end of our time and the premise here is that right now hybrid work is kind of the catch all, and it's where everybody's settled while we figure out what we want to be when we grow up. You what do you think ultimately the balance is going to be between fully remote work and fully co-located?

00;17;29;06 - 00;17;52;02
Henry O'Loughlin
I think for all desk jobs, knowledge workers, whatever you want. Anyone who can work this way, I think most of them will be most remote, all or most of the time. At some point, I think. I think the niche will become 50 to 200 people all in one city working on the same project from one office. I think.

00;17;52;02 - 00;18;20;02
Henry O'Loughlin
I think it basically flips from where it was in 2019. Let's say. And I think in that transition you're going to see this massive commercial real estate crash because the value of real of office space is so much less than we thought it was. I think what happens is that price plummets, leases run off, companies reduce space or get rid of space altogether.

00;18;20;04 - 00;18;43;10
Henry O'Loughlin
The cost to lease these split offices goes way down and companies start to scoop it up again as a place for people to work outside of the home. But it's not their operating model anymore. It's essentially like a co-working space for your people in certain cities. That's that's where I think all of this is is going.

00;18;43;12 - 00;19;17;14
Wayne Turmel
There is a three bear conversation I would love to have, though. I'm sure active on cities, on right, countries on all kinds of things. I don't think we've figured this out yet. But your premise that what we're calling hybrid, which may or may not really be hybrid, but what we're calling hybrid is really a placeholder until we figure all this out and I don't really think you're wrong on that, which makes lousy podcasting, but lovely conversation.

00;19;17;16 - 00;19;40;13
Wayne Turmel
So thank you so much. Henry LOFLAND We build remote. Thank you for being with us. For those of you who are listening, you know how podcasts work. If you enjoyed this conversation and I can't believe you didn't, please like and subscribe. Tell your friends word of mouth matters unless you didn't like it. In which case it's just a little secret.

00;19;40;15 - 00;20;12;29
Wayne Turmel
You can find links to Henry's company. You can find links to Henry, all kinds of good stuff on our website. Long distance work life dot com. You can find transcripts and recordings of past episodes. And if you are confused about how do we lead in this new world of remote and hybrid and whatever the heck you want to call it, I urge you to take a look at our Long Distance Leadership series.

00;20;13;02 - 00;20;41;12
Wayne Turmel
It's available for organizations, but it's also available as open enrollment. Anybody from anywhere can join these live virtual instructor led training sessions. The link is below my face. It's also on the website and we urge you to join us. Thank you so much, Henry. Thanks for being with us. Man. I really enjoyed this conversation and I trust our listeners did too.

00;20;41;15 - 00;20;43;09
Wayne Turmel
Got to do it again sometime.

00;20;43;11 - 00;20;45;17
Henry O'Loughlin
Sounds good. Thanks a lot, Wayne.

00;20;45;20 - 00;21;00;02
Wayne Turmel
And remember, every week we have new episodes. Marissa will be back next week. I think we are doing pet peeves, which is always amusing. Have a great week. Don't let the weasels get you down.


Featured Guest

Name: Henry O'Loughlin

About: Founder at Buildremote. Helps teams implement the Remote Operating System, which is a system he's built to maximize productivity, employee happiness, and profit for distributed teams. 


Timestamps

00:00 Introduction
01:09 The Evolution of Remote Work
02:25 Challenges in Transitioning to Remote Work
04:14 Redefining Communication
06:21 Hybrid Work: A Middle Ground or a Compromise?
10:03 Remote Work: Reshaping Talent Pool and Office Dynamics
17:29 The Future of Work: Office, Remote, or Hybrid?
19:17 Conclusion

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
Ask Wayne Anything, Hybrid Work, Leadership, Surviving Remote Work, Technology, Working Remotely

Who’s Really a Remote Work Expert?

Marisa Eikenberry and Wayne Turmel explore the intricacies of remote work expertise. Wayne, a seasoned professional in the field, shares his candid views on the skepticism surrounding the term "expert," the evolution of remote work expertise, and offers practical advice for discerning true expertise in this domain. The episode is a must-listen for anyone navigating the remote work landscape, seeking to understand the blend of skepticism and wisdom in identifying genuine expertise.

Key Takeaways

1. Understand the History of Remote Work: Recognize that remote work has a long-standing history and is not just a recent trend.
2. Question Titles and Expertise: Be skeptical of self-proclaimed experts, especially those with pretentious titles.
3. Evaluate Credibility: Check the background and track record of a professional claiming remote work expertise.
4. Beware of Zealots: Be cautious of those who are overly zealous about remote work; true expertise is balanced and objective.
5. Look for Practical Solutions: Seek out experts who focus on practical help and realistic approaches to remote work.
6. Utilize Resources: Explore available courses and resources to deepen your understanding of remote work leadership and management.

View Full Transcript

00;00;07;26 - 00;00;19;11
Marisa Eikenberry
Welcome back to the long distance work life, where we help you live, work and thrive in remote and hybrid teams. I'm Marissa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert, Wayne Jamal. Hi.

00;00;19;13 - 00;00;29;24
Wayne Turmel
Hello, Marissa. How are you? And hello, everybody listening? It sounds sometimes like I'm ignoring you and I'm not, so. Hello? I'm listening.

00;00;29;27 - 00;00;50;20
Marisa Eikenberry
I'm doing great. And, you know, I'm just so excited about this topic today because I think it's gonna be really interesting for our listeners. May not be something they've really thought about before, but we're going to tackle it today. So every episode I introduce you as a remote work expert and believe it or not, we actually get snarky comments about this on our videos and our clips all the time.

00;00;50;23 - 00;01;08;04
Marisa Eikenberry
How can you be a remote work expert in something that's not been around that long? Now, for the record, and people who have listened us for a while already know that remote work has been around for a very long time. And if you are not aware of this, I would highly encourage you to listen to one of our first episodes titled When Did Remote Work Start, which I will have a link to in the show notes.

00;01;08;06 - 00;01;13;05
Marisa Eikenberry
But Wayne, let's start with the basics. How do you define a remote work expert?

00;01;13;07 - 00;01;40;27
Wayne Turmel
Yeah, and total transparency. I cringe a little every time you introduce me as an expert. I am naturally a cynic and I'm kind of a that try to be a skeptic. And I sometimes go over the line to cynicism. The minute any time somebody introduces themselves as an expert, my radar goes off and the more pretentious the title, the more it goes off.

00;01;41;00 - 00;02;09;21
Wayne Turmel
When I look at somebody's LinkedIn title and they claim to be a guru, alarm bells ring, things go crazy. I just go, no, no, no, no, no, no, no. That and living in a time just in society in general, when expertise is kind of frowned on and nobody is really an expert and, you know, yeah, that's a nice Ph.D. you've got I've got this guy on YouTube who says.

00;02;09;23 - 00;02;10;17
Marisa Eikenberry
Right.

00;02;10;19 - 00;02;23;24
Wayne Turmel
So there is a kind of general skepticism that I share to a degree. That being said, some people know more about other people.

00;02;23;26 - 00;02;25;25
Marisa Eikenberry
Right. That's going to be true for everything.

00;02;25;28 - 00;02;44;17
Wayne Turmel
Right. And if that is the case, then I suppose I am on the expert side of the spectrum. This is a topic that I started writing about in 2005 or six.

00;02;44;20 - 00;02;47;13
Marisa Eikenberry
So that's when I tell you I was a freshman in high school.

00;02;47;15 - 00;03;13;13
Wayne Turmel
And that's when I pulled the dagger out of my heart and tried to continue missing a beat. You know, I started investigating this thing called WebEx. And what did it mean back in 2005, 2006? And so you know, I have written, depending on how you counted, six books and multiple chapters and magazine articles and been doing the research and all of that stuff.

00;03;13;13 - 00;03;36;21
Wayne Turmel
So if I have to defend my status as somebody who knows more about this, then the defense rests. Your Honor. Right. That being said, that being said, it's a constantly evolving field. And this is the other thing is, as I tell people, I do all I read the research and follow the stuff and listen to a lot of nonsense.

00;03;36;25 - 00;04;03;06
Wayne Turmel
So you don't have to. And I run it through whatever filter I can to kind of separate the wheat from the chaff and present in as logical and and pertaining and kind of easily digested as possible, presented to people for them to then make their own decisions with. So, you know, that's as defensive as I get about the title.

00;04;03;08 - 00;04;10;11
Wayne Turmel
That being said, it goes back to anybody. Anybody who calls himself a guru probably isn't.

00;04;10;13 - 00;04;33;04
Marisa Eikenberry
So let's get into that a little bit. Like we've established. You've been doing this for a really long time. You have a bunch of expertise. You know what you're talking about, expert title or not. But how can how can your layperson, your normal person, determine whether somebody is a true remote work expert like yourself or they just started doing this in March of 2020?

00;04;33;07 - 00;04;36;25
Wayne Turmel
Well, you know, just go on their LinkedIn profile.

00;04;36;27 - 00;04;37;12
Marisa Eikenberry
That's true.

00;04;37;16 - 00;05;04;20
Wayne Turmel
Seriously, I am serious. Is a heart attack go under LinkedIn profile and see what their track record. What if they were a manager at Arby's March of 2020 and then suddenly they were an expert in remote work? A little skepticism may be appropriate. So, you know, what is their experience? What is their background? What are we doing? It doesn't take much to check that.

00;05;04;23 - 00;05;06;11
Marisa Eikenberry
Yeah.

00;05;06;14 - 00;05;09;28
Wayne Turmel
The other thing and this one is more controversial.

00;05;10;00 - 00;05;10;12
Marisa Eikenberry
I love it.

00;05;10;12 - 00;05;20;10
Wayne Turmel
And I have friends who are going to hate me. The more of a zealot they are, the less I take them at their word.

00;05;20;12 - 00;05;21;16
Marisa Eikenberry
Okay, so why is that?

00;05;21;18 - 00;05;47;12
Wayne Turmel
Here's the thing. And we often, Kevin and I often get lumped into it when they give lists of people who are thinkers about remote work. We're often on the list, and we are not the most zealous specializing. The future is remote work and death to the office and you know, all of that stuff. That's not where we are.

00;05;47;12 - 00;06;16;08
Wayne Turmel
We think there are incredible advantages to remote work. We think that the trend is certainly moving that way. But the people who are zealots, the people who say that there is no use whatsoever, there is no need for people to ever get together physically. All of your social, biological, nourishing needs can be met through through Zoom. I tend to look at that skeptically.

00;06;16;11 - 00;06;17;01
Marisa Eikenberry
That makes sense.

00;06;17;04 - 00;06;40;22
Wayne Turmel
Our approach is these things are happening. They are certainly trends. We need to be aware of it. And like all technology and all work trends, where does it make sense for my company, for the things that I do, for the work I choose to do? Where does it make sense and where can I leverage it, and where are the pitfalls and things that you need to watch out for?

00;06;40;22 - 00;07;02;28
Wayne Turmel
And that's where I like to spend my time. I have no interest in helping Silicon Valley companies get their next new thing launched right. I am a real skeptic about technology, and so I am not an early adopter. I am not first one over the fence, and I don't think most people should be.

00;07;03;00 - 00;07;06;29
Marisa Eikenberry
Right. We've talked about this actually in our episode not that long ago.

00;07;07;00 - 00;07;34;23
Wayne Turmel
Yeah. So I think that and any time you are an evangelist or a zealot for something, your objectivity goes out the window. Yeah, you've gone in with a good vision of the truth, and your job now is to defend that as radically as possible. And so you tend to weed out information that doesn't fit your paradigm. That's in fact.

00;07;34;26 - 00;08;02;03
Wayne Turmel
And the fact that I use the word paradigm makes me cringe, but it's true. Yeah. And so I try to be objective. And at the Kevin Ikenberry group, our focus is not on changing the world in terms of upending business models. My job personally, is to help the individual person get through the workday with some shred of sanity and dignity.

00;08;02;05 - 00;08;03;21
Marisa Eikenberry
Right. Right. We just want to.

00;08;03;21 - 00;08;27;22
Wayne Turmel
And if and if remote work helps you achieve that and you're a better person, here's how we can help. And if you have to go into the office every day, here are some things that you might want to think about that might save your sanity and your dignity. So I understand, you know, the skepticism of people online who go remote work expert.

00;08;27;25 - 00;08;37;22
Wayne Turmel
You know, anybody can call themselves that. Well, yeah, they can. And I challenge you as listeners to the dose of skepticism.

00;08;37;25 - 00;08;56;24
Marisa Eikenberry
So, I mean, there's lots of people that are getting the titles, some of which are given to them and some of which are they're trying to make themselves, I guess, is the point we're trying to make. But so but specifically, going back to you, how has your role as a remote work expert evolved over time, especially in the last four years?

00;08;56;24 - 00;08;58;22
Marisa Eikenberry
I mean, a lot of stuff has changed.

00;08;58;24 - 00;09;22;24
Wayne Turmel
Yeah, I mean, if I go back to when I first started thinking about this, right, was June 26, I was teaching traditional presentation skills and I remembered the moment somebody said to me, Wayne, this standing in front of the room stuff is great, but I only talk to real people like twice a year. I work remotely and there's this thing called WebEx, and that's what I'm using.

00;09;22;24 - 00;09;55;10
Wayne Turmel
And I started investigating at the time there were 120 little plankton level web meetings and some WebEx was the Mack daddy of them all. But I became fascinated. I knew the trend was going to continue, and so I became fascinated in that. I started a company that taught people how to do webinars and how to present online, and I got asked more and more about the day to day work, not just the presentations, but how do you run a team and how do you do that?

00;09;55;13 - 00;10;20;05
Wayne Turmel
Kevin and I had known each other for a long time. We created a remote leadership institute, so I had gone from almost strictly presentation and communication skills to teams and leading them in a remote environment. And then the last year and some people have noticed this, some people haven't. The Remote Leadership Institute brand after COVID kind of went away.

00;10;20;06 - 00;10;42;29
Wayne Turmel
It still exists, but it's inside the greater Kevin Eikenberry group because the world has changed the the world of leadership, remote leadership. Most people now no longer look at it as a separate thing. It's part of the job. If you are above first line supervisor, odds are you're going to have at least one member of your team who doesn't work where you do.

00;10;43;04 - 00;10;44;13
Marisa Eikenberry
Yeah, and you have to prepare for that.

00;10;44;16 - 00;11;11;02
Wayne Turmel
And you have to be able to deal with that and include them in the team. And so the role of remote work in our getting our jobs done has morph and hope. And we like to believe that this is true. We have kind of kept up with that. And again, I have read more nonsense and taken part in more free samples of software and done all that stuff than any human being ought to.

00;11;11;04 - 00;11;59;04
Wayne Turmel
You probably can tell from my white beard and white hair, but I am 42 years old. No, look what it has done to me. So, you know, my has changed. And I think most human beings, if they are wise, they are open to changing as the world changes. I think that if you look at what Kevin and I teach in long distance leader London's team, one year team mate, all of our blogs, all of our courses, it's that while things are changing and we need to be aware of and adjust to and be mindful of the changes that come to us, the core of leading people, of getting work done, of having a leadership mindset,

00;11;59;06 - 00;12;12;10
Wayne Turmel
is really evergreen and it's the details and nuances that change. But those changes and nuances can drive you mad if you are unaware of them and can't deal with them.

00;12;12;12 - 00;12;30;04
Marisa Eikenberry
Right? So I guess, you know, for our leaders and our managers that are listening, you know, what are some common challenges that remote work experts actually help businesses employees overcome? I know you've talked about a little bit of them as we've gone, but like really specifically, like what? What do you help with? What do we think?

00;12;30;09 - 00;13;03;17
Wayne Turmel
Like the big thing, I think is helping us understand how being remote changes us, how we interact with each other. There are a few things. One is that we were raised from birth as face to face, nose to nose, visual in contact, communicating beings. That is our natural default. When we are not doing that, we have to rely on our higher functions.

00;13;03;20 - 00;13;30;12
Wayne Turmel
We have to rely on trust. We have to communicate quite effectively so that I don't have to stand at your desk and watch you do your job. Right. That's something that should be happening anyway. But with the rise of remote and hybrid work, the ability to micromanage the idea of command and control, which has been evaporating as we've evolved as a species, continues to do that.

00;13;30;12 - 00;13;59;11
Wayne Turmel
Well, not everybody's comfortable with that. Command and control is a very lizard brain, very natural response, right to pressure and a task and and all of that stuff. Remote work, hybrid work is a natural extension of expanding that approach in our courses and in our Long Distance Leader series, The first module, and we do this as a standalone course as well.

00;13;59;12 - 00;14;27;16
Wayne Turmel
Shameless plug is how leaders create and manage remote and hybrid teams. And really we introduce three models that are crucial to that mindset. The first is why does this feel so weird? And we have what we call the remote leadership, the three year model. There's a trust model. How do we build trust if something is happening? You know, can we apply this model and figure out what the problem is?

00;14;27;18 - 00;15;04;10
Wayne Turmel
And then the third one is choosing the right technology for the right communication task, which is huge in remote and hybrid work. If you are sending an email rather, or a text, rather than having the conversations you need to have, that is the root cause of a lot of problems, right? And I think that's the work that we do most effectively is we get people to say, if you have a leadership mindset, if you want to have a leadership mindset and you should, what are the nuances?

00;15;04;10 - 00;15;25;05
Wayne Turmel
What are the changes? What are the circumstances that require adjustments to that? And I think at the end of the day, that's not what makes us a zealot because not all work can or should be done remotely. Not all organizations function best that way. There are plenty who do if they do. This is how you need to approach it.

00;15;25;11 - 00;15;50;14
Wayne Turmel
If you are going to be hybrid. These are the nuances that you need to take into consideration. And, you know, I think that's what we bring to the party. I think if there's an expertise to it, that's what it is. So I hope that answered your question and I hope it answered the question for the listeners, because I know we we seldom talk about what we actually do, what our work is.

00;15;50;16 - 00;15;56;27
Wayne Turmel
We try to keep it more general and but specifically, sometimes you got to know that stuff.

00;15;57;03 - 00;16;15;08
Marisa Eikenberry
Right. Yeah. We so classes, we have to pay the bills, right. I have my one last question before we end the show here. But what advice would you give to leaders of managers who would like to better understand how to leverage this kind of expertise of remote work professionals such as yourself and us? I think at Mike Berger.

00;16;15;10 - 00;16;33;18
Wayne Turmel
Yeah, and there's a lot of stuff out there and a lot of it's very good. There are a lot of very talented people. There are people we have on this show as guests who are wonderful people and they should make a living and you should hire them if that's what you want to do. I think it's like anything else, understand the first principles.

00;16;33;24 - 00;17;09;09
Wayne Turmel
What does your organization, what is the work that needs to be done? And you are the best person to know that, right? But knowing that doesn't mean that you are 100% comfortable with what's next. Some people have no idea, and they're kind of paralyzed. Some people think they know, but some validation would be nice to make sure that we're on the right track and other people are out on that path and maybe it's not going the way they want it to.

00;17;09;09 - 00;17;13;24
Wayne Turmel
And I think those are the circumstances where you bring in other people.

00;17;13;28 - 00;17;31;02
Marisa Eikenberry
Yeah, that totally makes sense. And Wayne, I know earlier you were talking about our Long Distance Leadership series. And for any of our listeners, listeners who are interested in that, you can go to Kevin Eikenberry dot com slash LDL s to find out more about those classes and what's coming up and.

00;17;31;02 - 00;17;41;20
Wayne Turmel
Absolutely and those class football as you know an open enrollment series for individuals or we're happy to talk to you about bringing it in-house to your company.

00;17;41;23 - 00;17;58;17
Marisa Eikenberry
And listeners. Thank you so much for listening to the long distance work life for shownotes transcripts and other resources. Make sure to visit long distance work life dot com. If you haven't yet, subscribe to the show so you don't miss any future episodes. And while you're there, we sure like and review This helps us know what you love about our show.

00;17;58;20 - 00;18;12;13
Marisa Eikenberry
Feel free to contact us via LinkedIn or email with the links in our show notes and let us know you listen to this episode or even suggest a topic for one night to tackle in a future episode. We'd love to hear from you. Thanks for joining us. And as Wayne like to say, don't always get too down.


Timestamps

00:00 Introduction
00:29 Debating the Term 'Expert'
01:13 Wayne's Perspective on Expertise
05:10 Remote Work Zealots and Objectivity
06:17 Challenges and Solutions in Remote Work
08:58 Wayne's Remote Work Journey
12:30 Addressing Common Remote Work Challenges
17:31 Concluding Thoughts

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
Navigating Office Returns: Harmony or Hostage Negotiation? Long-Distance Worklife Podcast
Ask Wayne Anything, Hybrid Work, Leadership

Navigating Office Returns: Harmony or Hostage Negotiation?

Marisa Eikenberry and Wayne Turmel navigate the evolving 'Return to Office' landscape. They discuss the challenges and realities of shifting from remote to hybrid work, focusing on employer-employee negotiations and the impact on productivity and employee engagement. Wayne sheds light on the varied experiences of returning to the office, touching on the concept of 'malicious compliance' and forecasting the future of hybrid work environments.

Key Takeaways

1. Adapt to Varied Office Experiences: Be flexible and adaptable in response to the diverse return-to-office experiences. Adjust your work routine to suit the new environment.
2. Negotiate Work Arrangements: Take an active role in negotiating your work arrangements. Discuss with your employer to find a balance between remote and in-office work that aligns with your productivity needs.
3. Evaluate Productivity and Engagement: Regularly assess how the shift in work environment affects your productivity and engagement. If necessary, seek adjustments to maintain your effectiveness.
4. Respond Thoughtfully to Remote Work Policies: If faced with restrictive remote work policies, consider how to respond constructively. Avoid malicious compliance by communicating your concerns and suggesting feasible solutions.
5. Prepare for the Evolution of Hybrid Work: Stay informed about the shifting landscape of hybrid work. Plan and strategize for the changes this might bring to your role and career.

View Full Transcript

00;00;07;28 - 00;00;18;15
Marisa Eikenberry
Welcome back to the Long-Distance Work Life. We help you lead, work and thrive in remote and hybrid teams. I'm Marissa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert Wayne Turmel. Hi.

00;00;18;18 - 00;00;20;26
Wayne Turmel
Hello. That would be me. Hi.

00;00;20;28 - 00;00;41;07
Marisa Eikenberry
So as we're recording this, it's actually early January. This is, you know, our first full week back to work. And something that we're hearing a lot of right now is about return to office. And it's popping back up on the scene and lots of different people are having lots of different conversations around this. And unfortunately, it's not going for the better.

00;00;41;09 - 00;00;44;25
Marisa Eikenberry
So, Wayne, overall, how is return to office going right now?

00;00;44;27 - 00;01;19;25
Wayne Turmel
I'm trying to think of the correct word and it's it's on a spectrum. It's not a dumpster fire. It's not quite a car wreck unless you consider a minor fender bender. A car wreck. It's somewhere on that spectrum. We're actually going to have an interview or two about this over the next few weeks. But I think that return to office is going okay and could and should be going a lot better, frankly.

00;01;19;28 - 00;01;42;06
Marisa Eikenberry
Right. I was going to say, I think we can both be in agreement on that. I know one of the things that I keep seeing as I flip around on TikTok or I'm on Instagram or, you know, wherever it is like hangout, that companies are actually starting to increase the number of days per week in the office and up to and including having no remote work days at all, or it's four days a week, which makes some people go, okay, why bother?

00;01;42;08 - 00;01;47;07
Marisa Eikenberry
And so do you think we're starting to see remote work going to the levels that it was pre 2020?

00;01;47;09 - 00;02;03;22
Wayne Turmel
It's not quite at those levels. The latest numbers that I've seen is in the industries where remote work is possible, Right. It's about 33% remote work, whereas before the pandemic it was under 25.

00;02;03;24 - 00;02;04;23
Marisa Eikenberry
Okay.

00;02;04;26 - 00;02;26;26
Wayne Turmel
So it has at least what we are seeing. And I am desperately trying to rein in my cynicism and also the desire to say, I told you so. What we are seeing is that the return to office was not a plan so much as a hostage negotiation.

00;02;26;28 - 00;02;29;04
Marisa Eikenberry
Right. You had to be like there was no choice.

00;02;29;05 - 00;02;54;24
Wayne Turmel
Right? They were like the employers were saying, we want you back in. And the employees were saying, you know, if you push too hard, I will quit. And so they kind of negotiated this uneven Stockholm Syndrome thing where it wasn't so much a plan as it was. We can get them in the office so much that they don't quit.

00;02;54;24 - 00;02;56;19
Wayne Turmel
And that's kind of where it settled.

00;02;56;21 - 00;02;57;04
Marisa Eikenberry
Right.

00;02;57;09 - 00;03;19;11
Wayne Turmel
Which which made no side really happy. And time has gone on. And this is the cynical part of me. Not surprisingly, organizations have kind of clawed back the time in the office, you know, until you're down to, well, you can stay home Fridays if you want.

00;03;19;14 - 00;03;20;12
Marisa Eikenberry
Right.

00;03;20;14 - 00;03;21;16
Wayne Turmel
Which is not.

00;03;21;19 - 00;03;22;15
Marisa Eikenberry
Not a.

00;03;22;17 - 00;03;31;15
Wayne Turmel
Truly effective hybrid work. It's you know, the the the negotiations are going better for one side.

00;03;31;18 - 00;03;41;12
Marisa Eikenberry
So what do you think is causing this shift to more and more days? I mean, is it just managers being like, I want people in the office and we have a building we're paying for and that's just how it's going to be?

00;03;41;14 - 00;04;04;24
Wayne Turmel
Yeah, I mean, some of it is. And this is senior leader. It's interesting. It's senior leaders more than it is individual leaders. If you look at the people who want more flexibility, people who are managers in the middle levels were ones to get the benefits of remote work and they saw it and liked it a bunch.

00;04;04;28 - 00;04;05;11
Marisa Eikenberry
Right.

00;04;05;11 - 00;04;24;23
Wayne Turmel
And so your middle managers are not exactly leading the charge to come back. As a matter of fact, one of the problems is that the organization and the senior leadership have said, thou shall get your butt back here. And the middle managers are kind of tasked with making that happen, but they're not putting their full back into it.

00;04;24;26 - 00;04;25;20
Marisa Eikenberry
Right.

00;04;25;23 - 00;04;48;00
Wayne Turmel
Because they haven't really bought into. Just fascinating to me. So, yeah, I mean, some of this is a desperate desire, partly through just sheer exhaustion and partly because of and the inbred belief that that's the way it is to get things back to as close to the before times as possible.

00;04;48;05 - 00;05;03;14
Marisa Eikenberry
On this show, we've talked about productivity with remote work a lot, and there are some people that feel like they're way more productive at home and some people that feel like they're more productive in the office. And there's been lots of data and lots of studies that show lots of different things. And you can make the data say whatever you want, but.

00;05;03;16 - 00;05;04;12
Wayne Turmel
And they do.

00;05;04;14 - 00;05;21;26
Marisa Eikenberry
And they do. We and we've seen it we've talked about it on the show. But have you have you seen noticeable changes in productivity or employee engagement with this shift back to remote work? I mean, I would think employee engagement might kind of be on the down low if people are mad about it.

00;05;21;29 - 00;05;52;27
Wayne Turmel
Yeah, it's interesting about that. And, you know, again, where do you get your numbers? Right? So the the best guess is you're looking at the Gartner's, the McKinsey's, the people who are kind of studying this. And you know, McKinsey stuff tends to support the people who are hiring them, which are the managers. But even still, what that is showing is that employee engagement hasn't really shifted.

00;05;52;27 - 00;06;02;21
Wayne Turmel
And that's because the people who are ticked off about going back to the office are more ticked off. And so they're showing up as less satisfied and less engaged.

00;06;02;22 - 00;06;04;07
Marisa Eikenberry
Right.

00;06;04;09 - 00;06;28;06
Wayne Turmel
Percentage of people, it's interesting when they talk about people going back to the office, it's always like, well, they're going to be more productive. What they are is happier because they are extroverts who like having other people around and they're comfortable in that environment. And there's a bunch of people and, you know, the remote work zealots will tell you that they're dinosaurs and will soon be gone.

00;06;28;06 - 00;07;05;15
Wayne Turmel
And that ain't true. There are people who enjoy working in an office environment and they like work peers, and there is some value to that. Anybody who says there isn't is kind of whistling past the graveyard. There is some benefits to being together. It tends not to be on the productivity side. Right. Unless your work relies on brainstorming and quick problem solving and people coming together, if it's task completion tasks get done and people are left alone to get their tasks done.

00;07;05;16 - 00;07;24;05
Wayne Turmel
I mean, that evidence was showing up pre-pandemic and it's becoming more and more clear that if you're going to be in an office environment, you still need quiet time protected from, Hey, it's Marissa's birthday, there's cake in the breakroom. We need a break from that.

00;07;24;07 - 00;07;25;13
Marisa Eikenberry
Yes.

00;07;25;15 - 00;07;34;26
Wayne Turmel
And that has people and this is a whole other show for a whole other day is, you know, if we are going to asses, what should they look like?

00;07;34;28 - 00;07;36;19
Marisa Eikenberry


00;07;36;21 - 00;07;41;16
Wayne Turmel
And the cube farm and it as near as we can tell.

00;07;41;19 - 00;07;59;10
Marisa Eikenberry
Right. Well, something else that I've seen, too, is that with some of these companies that are shifting back to, you know, return to office and they might even be doing away with remote work entirely. I know that there was a viral story on Reddit and somebody else does a tech talk about it. And so it's making its rounds again.

00;07;59;12 - 00;08;21;13
Marisa Eikenberry
But basically their employer had said, you you cannot work from home at all, period. Not the end. And so they were like, okay, well, if I can't work from home, I'm removing teams from my phone and I'm not checking my email or whatever. And then their boss tried to get a hold of them after hours and it was like, Sorry, you told me I wasn't allowed to work from home.

00;08;21;16 - 00;08;25;27
Marisa Eikenberry
So do you have any thoughts on that? Because I've seen some of this or.

00;08;26;00 - 00;08;34;24
Wayne Turmel
This gets to something we talked about in the very early days of this podcast, which is this idea of malicious compliance.

00;08;34;27 - 00;08;36;03
Marisa Eikenberry


00;08;36;05 - 00;08;43;21
Wayne Turmel
Right. And any time you put a hard and fast rule in especially one that is viewed as punitive.

00;08;43;24 - 00;08;45;05
Marisa Eikenberry


00;08;45;08 - 00;08;54;25
Wayne Turmel
Right. And let's keep in mind, we have people who were hired during the pandemic, so they were hired to be remote, and now they're being forced to come in.

00;08;54;27 - 00;08;56;04
Marisa Eikenberry
Or move.

00;08;56;06 - 00;09;22;19
Wayne Turmel
Or actually, you know, change their location or whatever. But this idea of if the return to office is seen as a punitive measure, you weren't getting your work done. You were slacking off. You were going to target when you should have been on that conference call. Therefore, we're bringing you in here. You are going to get a negative reaction to that if court move is deemed as punitive.

00;09;22;26 - 00;09;30;03
Wayne Turmel
The natural response short of actually quitting and, you know, the people that could easily quit and move on have.

00;09;30;07 - 00;09;31;01
Marisa Eikenberry
Yeah, I was gonna say we.

00;09;31;01 - 00;09;55;17
Wayne Turmel
Can target that initial wave of resignations has has passed and where you are now is people who are complying but darn unhappy about it and therefore will do the bare minimum in order to keep their jobs, which is not what you want. Right. Right. And that wasn't the intent. The idea of return to office is we're going to work together better and we're going to do all this stuff.

00;09;55;21 - 00;10;09;14
Wayne Turmel
But if the rule is you need to come to the are paying you to be in the office, by definition, you are not paying me to answer calls at my kids soccer game. And so you get what you pay for.

00;10;09;16 - 00;10;11;08
Marisa Eikenberry
Right. Right.

00;10;11;10 - 00;10;36;20
Wayne Turmel
Now, the other thing that's happening, and this is not a surprise to any rational human being, is that before the pandemic, we had a lot of what I used to call stealth remote. Officially, we were all in the office. But, you know, Lisa's kid is sick, so she's going to take that call from home. I'm working on a project.

00;10;36;20 - 00;10;46;11
Wayne Turmel
I need to focus. So I'm not going in on Friday. I'm going to stay home and work. And it was never official and it was never blessed. But we know what happened.

00;10;46;13 - 00;10;53;08
Marisa Eikenberry
Yeah, we got like and now going to see a client or whatever, like, yeah. And, you know, even acceptable once we're still.

00;10;53;09 - 00;11;10;27
Wayne Turmel
Yeah. And now the term that is being and I hate it but nobody invited me to the meeting is what they call backdoor remote. okay. Which is the office has its rules, but if one wants to go work from home, I'm not going to rat on him.

00;11;11;00 - 00;11;17;19
Marisa Eikenberry
Gotcha. It seems like with middle managers, like they're the ones aren't for employees.

00;11;17;21 - 00;11;36;29
Wayne Turmel
Yeah, absolutely. And this goes back to the fact that middle managers with a straight face can't look at their employees and say, You have to come into the office because we don't trust you to get your work done when they know that's nonsense. And as a matter of fact, they want to be working from home more often.

00;11;37;01 - 00;11;38;16
Marisa Eikenberry
Right. Yeah, they want. Right.

00;11;38;23 - 00;12;05;05
Wayne Turmel
And they just can't with a straight face and a clear conscience, enforce these rules. And any time you get unwritten rules, you essentially have no rules. And it's chaos. And dogs and cats sleep there. And, you know, the end is nigh. And this is something that we predicted not. And it doesn't make me Nostradamus. It makes me a cynical studier of human nature.

00;12;05;07 - 00;12;09;28
Wayne Turmel
There is an obvious overreaction to everything.

00;12;10;00 - 00;12;10;12
Marisa Eikenberry
Right.

00;12;10;18 - 00;12;41;24
Wayne Turmel
Right. The overreaction was we have to be in the office. No, I can work from home. I'm not going to office at all. And then there's you have to come into the office and, boy, this feels kind of familiar, and I like it. And it make get my boss off my back. So we're going to have you come back in until they you know, and management doesn't think we notice that that they're doing this and they're wrong.

00;12;41;27 - 00;13;04;02
Wayne Turmel
So there's a and what we have said all along is that hot work is not simply a compromise. And that's what the next wave is. You have to look at we were not in the office for a long time and now we're back in and some things are better and some things are worse. You know, tasks aren't getting done.

00;13;04;08 - 00;13;36;21
Wayne Turmel
It's a lot harder to get your focused work done. We have to only hire people who live within 40 minutes of the office, which reduces our talent pool. So as long as we look at return to office as this uneasy compromise and we're just trying to find what's the balance between keeping senior leadership happy and having people not start to quit, it's not going to progress to the next level, which is hybrid work is a different thing.

00;13;36;21 - 00;14;04;12
Wayne Turmel
And it's not just where people are. It's not just where people work, but when they work. And you have to build in the freedom to have flexibility in your schedule and work when it's most appropriate. And maybe we don't constantly need meetings where people always have to be, Yeah, you can work from home and you can have flexibility over your schedule, but we have four meetings today and you'd better be on them.

00;14;04;12 - 00;14;08;06
Marisa Eikenberry
All right. And we've talked about asynchronous work before and I'll.

00;14;08;07 - 00;14;44;14
Wayne Turmel
Be well again. I know we've got interviews coming up to make that, you know, to have that discussion in more depth. So the answer to your question, how's your return to office going is it's going right. I think some organizations are happy with the balance and got all of them. Other organizations understand that we Stacy's, but nobody's really happy and it's probably not the ideal answer.

00;14;44;14 - 00;15;12;04
Wayne Turmel
And so I'm hopeful that people who are listening to this podcast and and, you know, taking a look at the issue really continuously, continuously and seriously look at how to improve it rather than just going, okay, the bleeding is stopped. And, you know, we like this kind of and think beyond that because that's going to be the next wave.

00;15;12;04 - 00;15;22;21
Wayne Turmel
And the companies that are successful are the ones who are going to go above and beyond compromise to really thoughtful, intentional hybrid work.

00;15;22;24 - 00;15;34;25
Marisa Eikenberry
Yes, that makes a lot of sense. I know that we're getting close to wrapping up our time and wait. I know that we talked before this, that we wanted to talk about our Long Distance Leadership series. So would you like to take that away before I get into the outro?

00;15;34;27 - 00;16;04;00
Wayne Turmel
A lot of people think that, you know, we've done remote or we're going back to the office, so we don't need it. But the fact of the matter is that leadership in the age of hybrid work and remote work is mostly the same as it is. Good leaders will find a way to lead, but there are nuances and we have a public enrollment six part workshop that looks at those nuances of remote work.

00;16;04;02 - 00;16;37;00
Wayne Turmel
I think it's a great idea for individual leaders who want to take the bull by the horns and understand that better as organizations are thinking about how are we going to help prepare our leaders, maybe send somebody from your organization to that to take a look and see if it's appropriate for your team? And I think that it's important and solved built on the cons and the long distance leader, long distance teammate, long distance team that a lot of people on this pod who listen to this show are familiar with.

00;16;37;04 - 00;16;54;25
Marisa Eikenberry
Thank you so much for sharing that. And listeners, thank you so much for listening to the long distance work life for shownotes transcripts and other resources, Make sure to visit long distance work life Bcom. If you haven't yet, subscribe to the show wherever you're listening so you won't miss any future episodes. And while you're there, be sure to like and review.

00;16;55;01 - 00;17;15;29
Marisa Eikenberry
This helps us know what you love about our show. Feel free to contact us via email or LinkedIn with the links in our shownotes. And let us know you listen to this episode or even suggest a topic for Wayne and I to tackle in a future episode. We'd love to hear from you. Thanks for listening. As Wayne likes to say, the weasels gets down to.


Timestamps

00:00 Introduction
01:19 Increasing Office Days: Impact on Remote Work
01:47 Shifts in Remote Work Prevalence
05:04 Productivity and Employee Engagement Trends
08:56 Malicious Compliance and Remote Work Policies
15:12 The Future of Hybrid Work

Related Episodes

Additional Resources

Long-Distance Leadership Series

Unlock the potential of remote leadership with the Long-Distance Leadership series – your essential guide to mastering the art of leading teams, no matter where they are.

Read More
Benefits of Co-Working in Remote and Hybrid Workplaces with Taylor Harrington on Long-Distance Worklife Podcast with Wayne Turmel
Guests, Hybrid Work, Technology, Working Remotely

Benefits of Co-Working in Remote and Hybrid Workplaces with Taylor Harrington

Taylor Harrington, Head of Community at Groove, joins Wayne Turmel to discuss the concept of co-working and how it can be applied in both physical and online spaces. They explore the benefits of co-working, such as accountability, social connection, and the opportunity to meet new people. Taylor explains how Groove facilitates online co-working sessions, matching individuals with similar interests and goals. She emphasizes the importance of transparency and vulnerability in building meaningful connections. Taylor also highlights the value of physical co-working spaces in providing a change of environment and fostering community.

Key Takeaways

1. Co-working provides accountability, social connection, and a sense of community for remote workers.
2. Groove offers online co-working sessions, matching individuals with similar interests and goals.
3. Transparency and vulnerability are essential in building meaningful connections.
4. Physical co-working spaces provide a change of environment and opportunities for community building.

View Full Transcript

00:00:07:23 - 00:00:36:11
Speaker 1
Hi, everybody. Welcome to another edition of the Long-Distance Worklife. This is the show where we try to make sense of remote hybrid working wherever the heck you are, and in trying to make sense of it and helping us not just get through it, but to really thrive under those circumstances. My name is Wayne Turmel. I am a master trainer here at Kevin Eikenberry Group.

00:00:36:13 - 00:01:01:14
Speaker 1
If you are a regular to this show, you know that we do two types of shows. We do episodes with myself and my co-host and producer, Marisa. This is not one of those. This gives me a chance to talk to really cool people about things that are happening that you might not know about. And that's certainly the case today, is something I don't know a lot about.

00:01:01:15 - 00:01:26:08
Speaker 1
And we're talking about co-working. Not that I don't have coworkers, but the idea of co-working as third locations or alternatives to being in the office. And in order to do that, this is me bringing in Taylor Harrington. Hi, Taylor. Who the heck are you? And what the heck does Groove do That brings us to this topic.

00:01:26:10 - 00:01:50:00
Speaker 2
Amazing. Thanks so much, Wayne, for having me and for Marisa recommending that I. Come on. I'm so excited to talk about co-working. I love this topic. Clearly, I have had a co-working journey myself, having had experiences being in offices and then moving remotely and trying to find that awkward space in between and what that means. Back in college, I was in an incredible co-working space that I'm sure we will talk about more.

00:01:50:01 - 00:02:15:11
Speaker 2
And so when I heard what Groove was building, which was really this idea of taking the best parts about a physical co-working space and bringing it online so that people from all over the world could be a part of it and could co work together. I was so excited. So we do 50 minute co-working sessions in the Groove app where folks get matched up in small groups with people like them, whether it's friends or people who are relevant doing similar things.

00:02:15:13 - 00:02:39:06
Speaker 2
It's mostly people who don't have teams and just want good vibes and high fives, as we like to say, from people who understand that they're on these maybe career paths. So me as a whole, I'm living in New York City. I love hosting gatherings. I'm a party host. I love creating this feeling of what I call the opposite of loneliness, which there's not really a good word for.

00:02:39:06 - 00:02:52:23
Speaker 2
So my my life mission is to help people feel the opposite of loneliness. And I do that through gatherings online in person. And you can usually find me wandering into tiny coffee shops or bookstores.

00:02:53:01 - 00:03:23:11
Speaker 1
All right. So using very small words, because I struggle with this, I will tell you the truth, when we talk about co-working, obviously our frame of reference is the office You work in the office, people are sitting at desks next to you. There are conversations sometimes these are wonderful, enlightening social activities and very productive work things, and sometimes they are what drives us to work remotely.

00:03:23:14 - 00:03:39:03
Speaker 1
But when you talk about co-working in an app, help me out here. What does that look like and why in heaven's name, if I'm just, you know, how is this different than being on a teams meeting which is already killing us?

00:03:39:05 - 00:04:05:13
Speaker 2
Yes, I hear that. So, like I said, a lot of people that are on Groove don't have teams, so we know how good it can feel to have those coworkers and camaraderie of doing things together. And even just the accountability or the goal setting that happens with coworkers. When you say, okay, this is what we need to get done this week, and having those regular scheduled meetings or goal planning sessions, whatever that looks like inside of group, the folks that are attracted to it are people that don't have that type of structure in their day.

00:04:05:14 - 00:04:25:20
Speaker 2
So there are people who are designing their days as, let's say, a freelancer and they're wondering, okay, what time do I really need to start working? Because they've created a flexible schedule where they work for themselves. So a typical groover might hop onto the app on their phone and click start a groove, right as they've got their coffee in hand, opening up their laptop for the first time.

00:04:25:20 - 00:04:42:09
Speaker 2
And it's really that push to get into the zone to do the thing. So they might hop into one session. Like I said, it's 50 minutes. They'll be joined by three other people and get to it. And so immediately they've got this burst of social connection that there are other people around them, which is typically quite a lonely day.

00:04:42:09 - 00:05:01:11
Speaker 2
If they're by themselves as a freelancer, they might work with clients and work with other people who help them out on specific projects, but they don't have that camaraderie of going into the office or those Zoom meetings that you might have on working on a on a remote team. So that's typically the target user of something like Groove.

00:05:01:11 - 00:05:24:06
Speaker 2
There are a lot of other apps or platforms out there that are made for remote co-working, for folks that are remote coworkers. So you might hop on with your full team and it's more like a focus session where you're coming to get stuff done in a series of a certain sprint. So it's like, okay, let's get together four of our coworkers and hit the button and all co work together.

00:05:24:08 - 00:05:53:23
Speaker 2
That's a little bit different because you're not there for the discovery of meeting other people, whereas on Groove, a lot of folks are there to meet other people. They're there to find who these, as a griever calls them, chosen coworkers are because they don't have those coworkers. So there's a discovery part to it, there's a friend's part to it, inviting people that maybe you met at a conference last year and you thought they were really cool, but you didn't really know A meaningful, meaningful way to connect with them regularly and grouping together allows you to do that.

00:05:54:01 - 00:05:59:16
Speaker 1
Okay, so there are several things that you've said here that give me great angst.

00:05:59:19 - 00:06:00:12
Speaker 2
That sometimes.

00:06:00:12 - 00:06:11:10
Speaker 1
I don't think they're desirable just because I can't, for the life of me, imagine doing it. Know when you're five and you see somebody on the playground that you've never seen and you go, Oh.

00:06:11:10 - 00:06:11:22
Speaker 2
I want to.

00:06:11:22 - 00:06:40:06
Speaker 1
Be friends, okay? And off you go. As you become an adult, that becomes harder and harder to do. Right? So I guess, you know, the idea of, hey, there's a bunch of us and we all run our own little one man shops and it would be kind of cool to hang. I get that part. Talk to me about just involving complete strangers in this craziness, that process is just so foreign to my being.

00:06:40:08 - 00:06:58:00
Speaker 2
Yeah, so it's funny because it's grown over the last two years, you know, And we started our community was super tiny and it was mostly friends of the team that were doing this. And then I remember when our first groover came from the wild on Google and was like, I found you and I want to start co-working on Groove.

00:06:58:00 - 00:07:18:16
Speaker 2
And we were like, Oh my gosh, someone found us. And so obviously that's happened again and again now. And I think that that stranger danger is something that people bring up a lot when they're brand new to groove and when they're hearing about it. However, a lot of the people that join Groove and really love it have had some sort of an online experience where they are meeting strangers.

00:07:18:16 - 00:07:37:17
Speaker 2
So that's one thing that tends to be a commonality, whether it's they are someone who have done online workshops, so they've taken some sort of an online class where they were paired up with people in a Zoom room and they know what that experience is like, or they've done some sort of other focus app. Like I've mentioned before, or some sort of co-working.

00:07:37:17 - 00:08:01:21
Speaker 2
Even if it was a friend that started a Zoom Room or a mastermind and they were in a room co-working together for a certain amount of hours. So a lot of people have those experiences with within that. I think that one of the best parts about Groove is that people have really cool, transparent, wacky bios. So if you go on groove and you click on someone's bio before you happen to agree with them, you get to understand a little bit about who that human is.

00:08:01:23 - 00:08:23:19
Speaker 2
I like to say they're very anti LinkedIn. It's not like, Hi, I'm Taylor and I run this company. It's like people saying, Hey, I have a green thumb in a garden I can't stop paying attention to or I love to roller skate in my free time, or I've got three kiddos running around and my dog's name is Pudding and like, you just learn these funny things about people through these bios.

00:08:23:19 - 00:08:37:00
Speaker 2
So that starts to eliminate that, that scared nature of it. When you've started to create a culture of this is how we show up here and people showing up with that vulnerability and that transparency about who they are as full humans, not just what they do for work.

00:08:37:02 - 00:08:58:07
Speaker 1
Great. And we will have links to Groove and all of that stuff and you can check it out for yourself if you're so inclined. We will have those on. Oh dear. On the website. Long distance work like Dot. We will be doing that. So we will have that for you. What are some of the acts you mentioned a couple of things.

00:08:58:07 - 00:09:13:03
Speaker 1
You mentioned sprints and what are some of the activities that if I knew to coworking, what are a couple of the things maybe that you can do to kind of get started and get a get comfortable with that?

00:09:13:06 - 00:09:38:02
Speaker 2
Yes. So I think that one of the basic things is just the accountability in public. So even as simple as starting to say, okay, maybe you follow some really cool people on social media. So whether it's your Instagram stories or your Twitter account or threads or whatever you're on these days, if you want to start sharing publicly, hey, these are some things on my to do with that I'm getting done today and then celebrating any wins from the week publicly.

00:09:38:04 - 00:10:01:12
Speaker 2
I think that starts to help you feel that that shared social connection of putting it out there, Hey, this is what I want to get done today. People responding, reacting to it. And then at the end of the day or the end of the week, closing that loop with these are some of the things that I did this week or celebrating it so that I would say it's like a very easy way to ease into it without having to get on a camera, but starting to feel the benefits of it.

00:10:01:14 - 00:10:30:11
Speaker 2
If you do want to start doing it with someone else, I would say that the easiest way is to just do it with a friend. I even recommend two groupers that are brand new to group. Hey, if you are not interested in meeting someone new for the first time, use that little invite link and just hop into a private group with a friend so that you can experience it together because it is quite easy to get the hang of so I think that there are other platforms like that where if you are interested in this or if you want to do it with a coworker, for example, and you're like, Hey, this thing sounds interesting.

00:10:30:11 - 00:10:58:04
Speaker 2
Coworking online. There are a bunch out there where you can do it with someone that you already know. And then as you get used to just the process of it, it makes it way easier to do it with more people that you haven't met yet or have some sort of a commonality with it. But I think that that commonality and making that that transparent is one thing that I'm really looking forward to doubling down on with Groove, whether it's the fact that we both hop into a groove and I can now see that you're a podcaster and it's like right in my face, like, Hey, this person's a podcaster.

00:10:58:06 - 00:11:19:16
Speaker 2
It just breaks the ice. I think about relationships, kind of like peeling back an onion where if we had this onion of trying to get to the core of why we should connect is to humans. It's hard to do that when you have no context on that person. So if I met you on the side of the street and we were both walking in different directions and I said, Hey, I'm Taylor, you would be like, Why is a stranger talking to me?

00:11:19:21 - 00:11:37:19
Speaker 2
Versus if I was walking and I had a tote bag that had one of your favorite podcasts on it, you might say, Hey, I also listen to that show. What's your favorite episode? And we suddenly are layered deeper into that onion. And so you can take that even further and say, What if we're both standing in an elevator going to our friend's birthday party?

00:11:37:19 - 00:11:53:00
Speaker 2
And so now it's like, not only do I have that tote bag, but we both know we're going to the same place. And so you keep peeling back that onion. And I think that there's a lot of opportunity in connection in this space of remote work where we can be more transparent about helping people get through those layers.

00:11:53:03 - 00:12:08:16
Speaker 2
They can connect on something more meaningful, quicker. So that's something I'm keeping top of mind as we build group. But I'm sure that other other spaces are like that too. Even teams that are working remotely wondering how they can peel back the layers for coworkers to connect over meaningful topics.

00:12:08:18 - 00:12:51:22
Speaker 1
Yeah, one of the things and again, you know, when you know this, when you're writing or you're creating a podcast, you kind of have an avatar of who that person is, right? Yeah. But there are people who don't fit that. And in the remote workspace, this is particularly true. I mean, we think about people in companies that are working apart from each other, but there are a ton probably listening to this solopreneur or people who are loosely affiliated with others and need that social interaction and they're just not being alone with your own brain, which if you're like me, is something nobody wants for any length of time.

00:12:52:00 - 00:13:25:04
Speaker 1
You said something really early on in this conversation that I did pay attention to, and that is that you were a fan of traditional co-working spaces. And I will be honest, when we talk about remote work, most people or a lot of people at least think it's binary. You're in the office or you're working from home, but there's places and of course, anybody who saw the series on We Space, you know, is running away with their fingers crossed, you know, with nightmares.

00:13:25:06 - 00:13:42:16
Speaker 1
But these things exist and they exist for a reason. Talk to me a little bit about the advantage of working in a shared workspace with complete strangers and how you maximize that.

00:13:42:18 - 00:14:00:04
Speaker 2
Yeah, well, first off, I'll just say that sometimes getting out of the house is just a healthy thing to begin with. To have a commute to work, even if it's 10 minutes that you're walking. I live in New York City, so I could walk in any direction and be at a physical co-working space within 10 minutes. And so I think that that's that's part of it.

00:14:00:04 - 00:14:21:14
Speaker 2
I think that there are many different kinds of co-working spaces physically, and a lot of them oftentimes, people say, are quite cold. They're not really social co-working as a term. Sounds quite social. You're co-working next to people and yet you get to this big office space and you're next to someone on their laptop with their headphones in and no one's talking to you.

00:14:21:14 - 00:14:26:18
Speaker 2
And so I think there are lots of spaces like that. And in order.

00:14:26:18 - 00:14:47:01
Speaker 1
To get that's kind of been my limited experience with this is, Oh good, So you know, I can stay at home and put my earphones in and, and work or I can go somewhere else with unfamiliar physical surroundings and put my earphones in and work. I'm failing to see the benefit here.

00:14:47:06 - 00:15:20:00
Speaker 2
Yeah. I think that there are other ones that I find are more curated. They're often more expensive too, that are focused on community and helping you get to know other people in that space. So back when I was in college, I had the privilege of being able to go to one of those. I went to Penn State, which is in the middle of nowhere, Pennsylvania State College, and I went to this space called the New Initiative, and it was all focused on local entrepreneurs, which automatically, once it's a curated space for a specific kind of person, it just attracts a certain level of connection.

00:15:20:01 - 00:15:44:08
Speaker 2
But the community events that happened in that space were so well done where they brought in guest speakers. They even had salad bowl Fridays where they had folks bring in different ingredients for their salad bowl. So you could bring in carrots, you bring in lettuce, you bring in dressing and co-create a salad together. So there were just like all different things that this space did that fostered connection and foster real conversations.

00:15:44:10 - 00:16:00:22
Speaker 2
I attended an event where we had to figure out how to explain our ground truth, who we are at our core, and those types of things really allow people to open up so that when you hop into the coworking space the next day, you're not sitting next to strangers. You're having a conversation with someone who you know something meaningful about.

00:16:01:00 - 00:16:20:12
Speaker 2
So I do think that's a rare experience in the physical coworking world. But I do know there are a lot of spaces in Brooklyn, for example, that are tinier and have that. So it exists. It's just harder to find. And I think that the more narrow the spaces about who it's for, the better it can deliver on that community experience.

00:16:20:14 - 00:16:30:17
Speaker 1
And we have a number of digital nomads who listen to this. And the nice thing is that there are these places literally everywhere.

00:16:30:17 - 00:16:47:22
Speaker 2
Yes, yes. And I think that even digital nomads have such incredible resources out there. I know so many nomads from from group that have traveled to all these different places and they keep in touch with those people as they go to the next place, even if that person isn't there, because it's such a connected web of, Oh, you're going to be in Portugal.

00:16:47:22 - 00:17:08:20
Speaker 2
Let me tell you about this cool digital man I met last year, who's in Portugal right now. So I do think that even setting up in a coffee shop with a small group of people is another alternative to co work with people and make that experience special. It doesn't have to be something that you pay for. You know, you're enjoying a cup of coffee and a piece of coffee cake and you're hanging out with some good people as you get stuff done.

00:17:08:20 - 00:17:29:23
Speaker 2
And maybe even bringing a specific project, like a writing project that might take a couple of hours. So that's another alternative to do some co-working in-person. Just get out of your physical space, because I do think that that is is really healthy. And just having that connection. I mean, there's so much great research out there about how human connection throughout the day can really change your mood, but also that other person's mood.

00:17:30:01 - 00:17:54:21
Speaker 1
That's terrific. Lots to think about. Taylor, thank you so much. I'm going to wrap up the show now, but thank you. And we will have links to Groove and Taylor's LinkedIn page and all of that good stuff on the long distance work life dot com page. In the meantime, thank you for joining us. I hope you enjoyed the conversation.

00:17:55:01 - 00:18:27:20
Speaker 1
We try to judge it up a little bit and change topics constantly. And this was something that honestly I don't know a lot about being the anti social curmudgeon that I tend to be, but I will not be an anti social curmudgeon next episode because Marissa will be back. And if you have questions, show ideas, topics you want discussed, especially pet peeves, Marissa is constantly collecting pet peeves about remote work and and flexible and hybrid work.

00:18:27:22 - 00:18:54:21
Speaker 1
Drop us a line. Our emails are Wayne at Kevin Eikenberry icon Marissa Kevin Eikenberry dot com. LinkedIn or the show's LinkedIn page is a great way to find us. And of course if you are thinking about how should we be working and maybe rethinking how your team functions, check out my Kevin Eikenberry's new book, Long-Distance Team Designing Your Team for Everyone's Success.

00:18:54:21 - 00:19:17:13
Speaker 1
You can learn more about that at Long distance team book. Dot com If you listen to podcasts, this is the obligatory please like and subscribe. That's how people find us and we hope that you are telling your friends about us. So there you go. That's it. My name is Wayne Turmel. Thank you so much for being with us.

00:19:17:14 - 00:19:24:14
Speaker 1
Come back next week for another fun and interesting episode and don't let the weasels get you down.


Timestamps

00:00 Introduction to the show and topic of co-working
01:26 Groove app provides online co-working sessions for freelancers
03:23 Difference between co-working on Groove and team-focused platforms
05:01 Groove attracts users who don't have coworkers and want connection
06:40 Overcoming the initial discomfort of co-working with strangers
08:58 Exploring activities and sprints to get started with co-working
09:38 Benefits of using a platform like Groove for remote work
10:01 Ease into remote work by sharing goals and achievements online
10:30 Start using Groove with a friend or coworker
11:19 Importance of commonality and transparency in remote work connections
12:08 The challenge of connecting with coworkers in remote teams
13:42 The advantage of working in a curated co-working space
14:47 The struggle of finding meaningful connections in physical co-working spaces
16:30 The availability of co-working spaces for digital nomads
17:08 Alternatives to physical co-working spaces, like coffee shops
18:27 Ways to connect and provide feedback to the podcast hosts

Related Episodes

Featured Guest

Taylor Harrington, Head of Community at Groove

Name: Taylor Harrington

What She Does: Head of Community at Groove

About: Taylor Harrington is the Head of Community at Groove, an app that brings the concept of co-working online. She is passionate about creating connections and helping people feel a sense of community, both online and in-person. Taylor has experience in physical co-working spaces and understands the value they bring to remote workers.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
The Spider-Man Paradox: How Remote Workers Balance Power and Responsibility
Ask Wayne Anything, Hybrid Work, Surviving Remote Work, Working Remotely

The Spider-Man Paradox: How Remote Workers Balance Power and Responsibility

Marisa and Wayne discuss the Spider-Man Paradox, which is the idea that with great power comes great responsibility. They explore the responsibility that remote workers have in managing their own schedules and demonstrating their trustworthiness to their employers. They emphasize the importance of proactive communication, setting expectations, and taking ownership of one's work. They also discuss the need for remote workers to take responsibility for their own development and seek out opportunities for growth.

Key Takeaways

1. Remote workers have the power to control their own schedules, but they also have the responsibility to demonstrate their trustworthiness.
2. Proactive communication and setting expectations are essential for building trust with employers.
3. Remote workers should take ownership of their work and be proactive in seeking out opportunities for growth and development.

View Full Transcript

00:00:07:21 - 00:00:18:17
Marisa Eikenberry
Welcome back to Long-Distance Worklife where we help you lead, work and thrive in remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert Wayne Turmel. Hi, Wayne.

00:00:18:18 - 00:00:21:03
Wayne Turmel
Hi. That would be me. Yes.

00:00:21:05 - 00:00:37:17
Marisa Eikenberry
So today we're actually talking about something that you've talked about several times, including on this podcast, which is called the Spider-Man Paradox. And we're going to talk about what remote workers can learn from Spider-Man, basically. So let's dive right into what exactly is the Spider-Man paradox anyway?

00:00:37:19 - 00:01:05:13
Wayne Turmel
Well, the Spider-Man paradox on some level is an old man trying to sound relevant, but what it truly is, is there is this line in Spider-Man, canon and mythos and keeps showing up in all the origins stories. And that is, as you know, Uncle Ben is dying. And he says to Peter, with great power comes great responsibility. Right.

00:01:05:13 - 00:01:20:02
Wayne Turmel
And that is good advice anyway. But it generally gets directed to managers and leaders. And I am going to stir the pot a little bit, which is so unlike me.

00:01:20:06 - 00:01:22:05
Marisa Eikenberry
Right. We never do that on the show.

00:01:22:07 - 00:01:52:06
Wayne Turmel
But here's the deal. A lot of remote work advocates, a lot of remote work literature, talks about people's right to work from home, people's need to balance their lives and the power that we have to control our own schedules and to manage our time a little bit differently and get some of our life back. That's great power. But there is also responsibility associated with that.

00:01:52:09 - 00:01:56:15
Marisa Eikenberry
Right. It's not entitled things that we just have access to.

00:01:56:17 - 00:02:21:06
Wayne Turmel
Yeah, a lot of the remote work literature support stuff just sounds really entitled. And I have heard from several employers legitimately want to make this thing work, but they're like every time we make a request of the people who work from home, we're the bad guy.

00:02:21:08 - 00:02:24:05
Marisa Eikenberry
Right. And sometimes it's warranted.

00:02:24:07 - 00:02:53:14
Wayne Turmel
And sometimes it's warranted. I will be the last person to constantly leap to the defense of employers and, you know, corporations and like that. And workers have a responsibility here. And I have found myself doing it of late. I've been working from home for the better part of 20 years, you know, as far as I know. Our boss, Kevin, has no worries about the way I work or whatever.

00:02:53:19 - 00:03:10:07
Wayne Turmel
But I remember one afternoon I was eating lunch and my phone pinged and Kevin was like, Where are you? And I'm sitting on the couch eating a sandwich watching sports center. And it's like, how dare he question whether I'm working right?

00:03:10:11 - 00:03:14:03
Marisa Eikenberry
I'm eating lunch right now. This is my time. But it's not that right.

00:03:14:04 - 00:03:34:19
Wayne Turmel
It's like I'm sitting at home. I got a ham sandwich stuffed in my face. I'm watching Sports Center, and it's like, how is this for a how is he supposed to know that? And B, if I said to him, I'm on the couch watching SportsCenter, what do you want? Wouldn't make me sound like a really involved, committed worker.

00:03:34:19 - 00:03:40:01
Wayne Turmel
Right? And by the way, lunch had run a little long. To be fair.

00:03:40:03 - 00:03:42:04
Marisa Eikenberry
That SportsCenter must have been really good that day.

00:03:42:06 - 00:03:51:15
Wayne Turmel
Yes, In general, I am very you know, I'm committed and I'm a good worker and all of that stuff. And sometimes not so much.

00:03:51:17 - 00:03:52:20
Marisa Eikenberry
We all have our days, right?

00:03:52:20 - 00:04:16:16
Wayne Turmel
We all have our days. So do we accept that with all of this newfound stuff that we didn't have until fairly recently? Mm hmm. Right. Usually when you went to work, you physically went to another location, you went to work, you stayed there for the required amount of time to get paid, and then you came home.

00:04:16:18 - 00:04:17:03
Marisa Eikenberry
Right.

00:04:17:05 - 00:04:43:12
Wayne Turmel
Well, we now have considerably more power than we had, and there's a responsibility that goes with that. Now, it can get a little tricky because all some organizations are addressing that by and I'm putting this in imaginary air quotes by making them earn the right to work from home.

00:04:43:14 - 00:04:45:15
Marisa Eikenberry
Right. I've heard that a lot.

00:04:45:17 - 00:04:54:17
Wayne Turmel
Which I know what they mean when they say that. Have you demonstrated rated sufficient skills that you can be left on?

00:04:54:19 - 00:04:55:23
Marisa Eikenberry
Will we trust them?

00:04:56:01 - 00:05:09:08
Wayne Turmel
Can we trust you? And trust, as I have said so many times, is evidence based. Right. Scripture will tell you that faith is the evidence of things. Unseen trust actually requires.

00:05:09:10 - 00:05:09:17
Marisa Eikenberry
Some.

00:05:09:17 - 00:05:10:19
Wayne Turmel
Backup.

00:05:10:21 - 00:05:14:23
Marisa Eikenberry
And yeah, it's not just like inherently you've been hired, so therefore, we trust you.

00:05:15:00 - 00:05:37:14
Wayne Turmel
Right. It's, you know your job well enough. Right? If you have a question, can you get it answered? If you're in the office with the manager, the answer is usually pretty quick. Mm hmm. You know, we're not going to make you work from home and then not give you resources and help you get your work. Of course. So there are lots of ways that organizations are doing that, bringing people in at first.

00:05:37:16 - 00:06:00:10
Wayne Turmel
Gradually, you can work from home one day to day. If it looks like there's no problem in your performance is good and your production is fine, we extend the leash, right? So there's lots of ways to do that. But a lot of people who work from home get very defensive about this notion of What do you mean I am responsible?

00:06:00:14 - 00:06:06:17
Wayne Turmel
How dare they question my work ethic? How dare they question whether I'm working? You know.

00:06:06:18 - 00:06:30:06
Marisa Eikenberry
Yeah, there's a there's a bit on both sides. So I guess with this. So I know that one of the things that you've talked about, you know, talking about things like it's not all on the employer, like there's responsibility between need to be doing as well. So how can we demonstrate these responsibilities? How can we act on these responsibilities so that way, you know, our employers do trust us.

00:06:30:06 - 00:06:36:13
Marisa Eikenberry
So that, you know, as you've said in a previous episode and I'll I'll link it in the show notes that, like, we don't screw this up.

00:06:36:14 - 00:06:47:04
Wayne Turmel
Yeah. I think a lot of it goes back to the three piece model that we've talked about before from a long distance team, and Marisa will have.

00:06:47:04 - 00:06:48:09
Marisa Eikenberry
Links.

00:06:48:11 - 00:07:07:13
Wayne Turmel
To all of that good stuff. But the three part P model says to be a great teammate, you need to be productive, you need to be proactive and you need to take a long term view and see the potential in the third piece. And proactivity is really a part of this. Does your boss know when to expect you there?

00:07:07:13 - 00:07:22:02
Wayne Turmel
You know, it's one thing to say, Oh, it's the middle of the day. I'm going to make a quick target running them out. It's another thing to actually say, I'm going to be out of the office for an hour. Yeah, it's a simple thing, but then they're not worried about it.

00:07:22:04 - 00:07:41:17
Marisa Eikenberry
Well, it's like you just talked about earlier with, you know, lunch and stuff like that. And it's like, well, how is Gavin supposed to know that you're eating lunch like, I know many of us on our team do it. I know I do it specifically, too, but like, I put up a slack statuses as I'm eating lunch and I put my do not disturb on for an hour and everybody knows that if they need me, I'll come back in an hour.

00:07:41:19 - 00:07:53:23
Wayne Turmel
And it does two things. First of all, oh, she's not there. So if I need something right away, I'll go bug somebody else. Right. But the other thing is, here's why I'm not here and here's when to expect me home.

00:07:54:01 - 00:07:54:10
Marisa Eikenberry
Right.

00:07:54:12 - 00:08:07:13
Wayne Turmel
Home to the office. Dr. Freud. To the front desk, please. But it's those little things, right? Because you got to think. What is the other person? What does the other person know?

00:08:07:16 - 00:08:10:09
Marisa Eikenberry
Right. They go back to the. You're not there.

00:08:10:11 - 00:08:27:10
Wayne Turmel
It goes back to the Johari window. We talked about her. I know where I am. I know that I did yeoman service on that project before I left. So I don't feel bad about taking a break, but they don't. All they know is they have a question. And when it's not there, he's supposed to be there. What's he doing?

00:08:27:12 - 00:08:33:07
Wayne Turmel
Oh, he's not answering me. As opposed to, Oh, he's at lunch. I'll bug him right, later on.

00:08:33:09 - 00:08:35:13
Marisa Eikenberry
Yeah, you're on a client call or whatever. It doesn't matter.

00:08:35:13 - 00:08:43:06
Wayne Turmel
You're taking you're taking responsibility for not creating problems that don't need to be there.

00:08:43:10 - 00:08:46:12
Marisa Eikenberry
Yeah, you're. You're communicating what's going on? So then. Right.

00:08:46:17 - 00:08:58:18
Wayne Turmel
One of the things one of the things that we don't do often enough is check with our managers about the priorities of things, because it's not. Are you working? It's. What are you working on?

00:08:58:20 - 00:09:08:06
Marisa Eikenberry
Yeah. Yeah. If you've been on a rabbit hole for something that was not a high priority, but this other project that needs to be done next week is been left drowning in a corner.

00:09:08:07 - 00:09:27:15
Wayne Turmel
Yeah. And I do this fairly frequently. You know, we've established on this show, Kevin and I are in different time zones, and so my day starts very early by West Coast standards, and every morning I send them a quick hello. Sometimes I send them a hello. Here's what I'm working on today.

00:09:27:16 - 00:09:28:10
Marisa Eikenberry
That way he knows.

00:09:28:10 - 00:09:44:07
Wayne Turmel
It's not a big deal. It's just he knows if I'm not terribly active on Slack, if I'm not, you know, if I've got my Do not disturb on whatever, he at least knows what's going on. And unless he has a problem with it, he trusts me to do what he needs to do.

00:09:44:09 - 00:10:06:14
Marisa Eikenberry
Yeah, I know. I've had situations where, you know, I mean, pretty much my entire job is task based. I don't do a lot of meetings other than like this. And so there are times that I get overwhelmed with tasks. And when Kevin was my manager, although now Adrian is, I would be like, okay, here's my task list, but I don't know what the bigger picture is and how these tasks relate.

00:10:06:20 - 00:10:14:13
Marisa Eikenberry
Can you help me decide what the priority of this is? Because right now I'm looking at the list and going, all of it needs done and I don't know where to start.

00:10:14:15 - 00:10:38:13
Wayne Turmel
Well, there's a perfect example, though. You have said, help me with this. I have given you let's say I'm your manager. I have given you guidance on this. You obviously know what needs to be done. I have given you the guidance. You acknowledge that? Silly me. I'm going to assume that when we ring off, you are actually going to work on those things, right?

00:10:38:15 - 00:10:47:09
Marisa Eikenberry
Well, and, you know, taking the responsibility of, hey, I know this needs done, but I need help like asking for help is not something that we do very often either.

00:10:47:10 - 00:10:55:22
Wayne Turmel
Well, and that's a problem. That's part of the proactivity thing, right? Is we get really caught in the headlights sometimes.

00:10:56:00 - 00:10:56:22
Marisa Eikenberry
Mm hmm.

00:10:57:00 - 00:11:11:13
Wayne Turmel
And we don't want to look like we don't know what we're doing. We don't want to appear helpless and stupid. We think somehow we'll just magically figure it out until it's too late. Now it's a problem.

00:11:11:14 - 00:11:20:17
Marisa Eikenberry
Yeah. We're so afraid of seeming like we're incompetent or we don't know how or how to do our jobs that later we look like we're incompetent. Don't know how to do our jobs.

00:11:20:17 - 00:11:45:20
Wayne Turmel
Now, some of this is if you are proactive about communicating, you know, like I say, Kevin and I talk by chat at least once a day. Some days that's all it is. But we do it every day. And because I know where he is, he publishes his schedule and lets people know. And we're very good about letting everybody know where we are and what's going on.

00:11:46:00 - 00:12:12:15
Wayne Turmel
It's fairly easy to be proactive. I know when he's there. I know that he's, you know, he's in the office today, so if I have a question, I can probably get him sharing schedules, letting people know who's where. And especially when you're in a hybrid situation where some days you're in the office, some days you're not. Some days those days are scheduled, some days it's, you know, left up to the gods.

00:12:12:16 - 00:12:13:17
Wayne Turmel
Right.

00:12:13:19 - 00:12:32:22
Marisa Eikenberry
Yeah. But I mean, to the to your point, so, you know, I'm a hybrid employee. I think at this point, I'm the only hybrid employee that our company has. Just because I'm in Indianapolis. And so, you know, most of the team knows I'm in the office Tuesday and Thursday. Sometimes I'm not in on a Tuesday or Thursday because Kevin's traveling or whatever.

00:12:32:22 - 00:12:55:11
Marisa Eikenberry
And so I know sometimes I'll get a message. Are you in the RH today or as we referring to you, remarkable house. And you know, sometimes the answer is yes, because they need something, you know, that they can only be found in remarkable house. And I'm right there to be able to answer it. And so while I don't publish that necessary, I do have on my Google calendar, if somebody looked, they would be able to know.

00:12:55:13 - 00:13:09:04
Marisa Eikenberry
But but like I don't change my slack status to say I'm in the office today or not because it's typical that if it's a Tuesday or Thursday, I'm probably there and maybe I should. But also, as we're talking, I should probably communicate that more than I usually do.

00:13:09:07 - 00:13:36:19
Wayne Turmel
But all teams develop a rhythm. But so to get back to Spiderman, I mean, the big thing is what is your responsibility as the employee? Right. It's no great mystery that the more engaged you are and the more you like your coworkers and the more you like your work, the more of that you tend to do, right? You tend to own it When here's what I would say.

00:13:36:22 - 00:13:54:04
Wayne Turmel
Going to dig this too much, but that's okay if you are being called out before you get your hackles up. As with any feedback, is it valid? Right. Right. Are you in fact, you know, my boss doesn't trust me. He says as he's driving to Starbucks.

00:13:54:06 - 00:13:55:14
Marisa Eikenberry
Know thyself is.

00:13:55:14 - 00:13:59:10
Wayne Turmel
Going. Right. How dare he not think I'm working?

00:13:59:12 - 00:14:04:08
Marisa Eikenberry
Yeah. Have I given them reason to believe that I am not working? Oh, well. Okay.

00:14:04:12 - 00:14:18:19
Wayne Turmel
And. And what has to happen at that point is the coaching conversation. And this needs to come from both the manager and the employee is. What do you need to say?

00:14:18:21 - 00:14:19:21
Marisa Eikenberry
Yeah.

00:14:19:23 - 00:14:30:05
Wayne Turmel
What are you seeing that is creating this lack of trust? And what do you need to see? What would establish that trust and make you comfortable?

00:14:30:07 - 00:14:32:15
Marisa Eikenberry
Yeah, we're not mind readers.

00:14:32:17 - 00:15:02:01
Wayne Turmel
And it may be as simple as use your status updates and keep people apprized. It might be as simple as you know, if you're going to do something out of the or if you go spend your day doing something out of the ordinary, you need to be heads down over a project or whatever. Send up a flare, let the team know, let your manager know so that there isn't all this whitespace that gets filled up with paranoia and not knowing.

00:15:02:03 - 00:15:23:09
Marisa Eikenberry
Right. Well, so, you know, we just talked about the responsibilities of remote workers and how it's not all on the employer, but like one of the responsibilities as remote workers, as workers in general is our own development. So now that you know, you're not in the office anymore, so it's not quite as easy as, okay, I'm the boss, I'm sending you to training.

00:15:23:11 - 00:15:28:19
Marisa Eikenberry
Like how can remote workers improve the development on their own? Like what are some. Yeah, they can do.

00:15:28:21 - 00:15:47:01
Wayne Turmel
Well, and that gets to the third P in the model. The potential is if you want to get better at your job, if you want a better job, if you want a career track, you have always owned that. Ultimately that's always been on you.

00:15:47:03 - 00:15:47:20
Marisa Eikenberry
Yeah.

00:15:47:22 - 00:16:16:05
Wayne Turmel
And it's been easier to do when everybody is in the office and everybody goes to the same training together. And and there's this constant visibility and these little side conversations and things that support those behaviors. You don't have those, right? So when they send out notifications, hey, there's this class coming up, it's really easy to delete it and go back to work right?

00:16:16:09 - 00:16:51:21
Wayne Turmel
Right. Is this something I need to do? Is this something I could benefit from? Have I taken any classes this year? Because if not, whether I think I need them or not. And that's a question you really should be examining, whether I think I need it or not. What message does it send? Yeah, I am not working visibly, noticeably working on things that are important to the leader, to the organization, to the perception of me as an engaged, committed employee.

00:16:51:21 - 00:16:56:22
Wayne Turmel
I have the responsibility to look like I care.

00:16:57:00 - 00:17:19:03
Marisa Eikenberry
Well, and back to your proactivity point. Like not only is it, you know, hey, this class is available, you know, should I take it kind of thing. But you can also find your own courses, trainings, webinars, whatever. And you know, you may tell your manager, Hey, I just found out about this webinar on X, Y, Z. You know, I'm going to attend that on Friday and I will let you know what I learn.

00:17:19:05 - 00:17:39:13
Wayne Turmel
And by the way, a great thing to do is to share that with your teammates. If your group has a Slack or a microsoft teams channel on cool stuff like family or learning stuff, whatever you want to call that, right? Some people call it the so.

00:17:39:14 - 00:17:42:02
Marisa Eikenberry
I think we call ours continuous learning.

00:17:42:04 - 00:17:57:19
Wayne Turmel
Well, that sounds appropriately consultant ish, right? But we share that with each other. And hey, I'm going to be at this class, I'm going to be on this webinar. So not only don't come to me until it's over.

00:17:57:19 - 00:17:58:12
Marisa Eikenberry
Right.

00:17:58:14 - 00:18:32:01
Wayne Turmel
Right. But also if you want to know about this, I'll share the slides. I'll give you the recording link, I'll do whatever is the appropriate thing to do. So to wrap this up, the Spider-Man paradox essentially is this thing about with great power comes great responsibility. And yes, as leaders, we have a great responsibility and as remote workers, we need to own more than we often do.

00:18:32:01 - 00:18:34:21
Wayne Turmel
If we're going to make this a success.

00:18:35:00 - 00:18:55:12
Marisa Eikenberry
Absolutely. Wayne, thank you so much for talking to us about this. I'm actually going to link a video in our Shownotes listeners about Wayne talking about this quite a while ago about lessons from Spider-Man for remote workers. There's a couple of things that we didn't get to cover today, so hopefully that'll fill in some extra gaps. But listeners, thank you so much for listening to the long distance work life for notes, transcripts and other resources.

00:18:55:12 - 00:19:15:14
Marisa Eikenberry
Make sure to visit long distance work life dot com if you haven't yet subscribed to the show so you won't miss any future episodes. And while you're there, be sure to like and review. This helps us know what you love about our show. Feel free to contact us via email or LinkedIn with the links in our show notes and let us know you listen to this episode or even suggest a topic for Wayne and I to tackle in a future episode.

00:19:15:15 - 00:19:28:16
Marisa Eikenberry
We'd love to hear from you. And if you'd like to learn more about remote teams or Wayne and Kevin Eikenberry's new book, The Long Distance Team, you can learn more about the book at LongDistanceTeamBook.com. Thanks for joining us. And as Wayne likes to say, don't let the weasels get you down.


Timestamps

00:00:00 Introduction
00:00:37 Explanation of the Spider-Man Paradox
00:02:21 Remote workers getting defensive about responsibility
00:03:10 Demonstrating responsibility as remote workers
00:05:09 Trust is evidence-based
00:06:00 Three P model
00:07:07 Being proactive in communication with boss
00:07:41 Using Slack statuses to communicate availability
00:08:07 Importance of considering what others know
00:08:27 Misunderstandings when communication is lacking
00:08:27 Proactive communication and taking responsibility for creating problems
00:08:46 Checking with managers about priorities of tasks
00:09:27 Communicating daily tasks and work progress to managers
00:10:06 Asking for help and guidance when overwhelmed with tasks
00:10:38 Fear of looking incompetent leads to inaction and problems
00:11:46 Establishing a rhythm and clear communication within teams
00:12:12 Hybrid work situations and the need for schedule transparency
00:13:09 Need for better communication regarding office presence
00:14:04 Reflecting on one's own actions and trustworthiness
00:15:23 Taking ownership of personal development and career growth
00:16:57 Finding and sharing your own courses and trainings
00:17:19 Sharing learning opportunities with teammates
00:17:39 Closing

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
How Tectonic Forces are Reshaping the Future of Work with Phil Simon on Long-Distance Worklife Podcast with Wayne Turmel
Hybrid Work, Leadership, Surviving Remote Work, Technology

How Tectonic Forces Are Reshaping the Future of Work with Phil Simon

Wayne Turmel interviews Phil Simon about the trends that are reshaping the workplace, particularly in the context of remote and hybrid work. They discuss the dispersed workplace, employee empowerment, and the need for new metrics to measure productivity. Phil emphasizes the importance of acknowledging the shift towards remote work and the need for organizations to adapt to this new reality. He also highlights the role of employee engagement and the changing contract between employers and employees.

Key Takeaways

1. The dispersed workplace is here to stay, and organizations need to embrace the opportunities it presents.
2. Employee empowerment is crucial for attracting and retaining talent in a remote and hybrid work environment.
3. Traditional metrics for measuring productivity may not be effective in a remote work setting.
4. Companies should create a work environment that employees want to engage with, rather than forcing them to come to the office.
5. The contract between employers and employees is changing, and organizations need to adapt to the new expectations of workers.

View Full Transcript

00:00:08:09 - 00:00:35:11
Wayne Turmel
Hi, everybody. Welcome to the long distance worklife the podcast where we try to help people thrive and survive in the crazy changing, never quite the same world of remote and hybrid work. My name is Wayne Turmel. I'm with Kevin Eikenberry Group. This is a Marisa-less episode today. She will be with us next week. But I am really lucky.

00:00:35:13 - 00:01:02:06
Wayne Turmel
I get to talk to really smart people on this show. And one of them is my longtime friend and colleague, Phil Simon. And we are going to take a very high level look at some trends that are going to dictate whether exactly or generally where especially remote and hybrid work is going. And there's nobody that I would rather have this conversation with.

00:01:02:06 - 00:01:16:01
Wayne Turmel
So, Phil Simon, real quick, buddy, introduce yourself and then we're going to get down to the nine. The tectonic forces reshape in the workplace.

00:01:16:02 - 00:01:26:01
Phil Simon
Anyway, thanks for having me on. And let me just say that of all my podcasts, I think this is the first one in which the word chrysalis has been used well.

00:01:26:03 - 00:01:43:11
Wayne Turmel
And I think people tolerate me and like her is kind of out this year. So they tune in for Marissa and then they tune in for the people I talk to, and I am the necessary right way to that happening.

00:01:43:13 - 00:01:57:12
Phil Simon
I set the bar low. But anyway, thanks for having me on. My name's Phil Simon. I've written a bunch of books. The last four have been about the future of work and I write and speak and consult companies about how to navigate the chaos.

00:01:57:14 - 00:02:22:14
Wayne Turmel
And this book in particular, I like it. And you say, right on the cover of the book, this is not a tactical book. If you're looking for, you know, do this, don't do this, probably not the thing. But if like me, you spend a lot of time trying to figure out where is this going and what's impacting it and how the hell did that happen, I think this is an excellent book.

00:02:22:14 - 00:02:51:04
Wayne Turmel
And you outlined nine things that you think are kind of driving the workplace. And some of them are things like blockchain and generative A.I. and immersive technologies. But I want to focus on a few that are specific to this show and the people who listen. And I think I want to start with the dispersed workplace and what that really means.

00:02:51:04 - 00:03:13:17
Wayne Turmel
I know in the book you kind of said, look, the battles over people are working remotely, get over it. But what does that actually mean to organizations that are have been functioning in the before times and are trying to function now? What what what's the big aha. There?

00:03:13:19 - 00:03:36:09
Phil Simon
Well, I don't know if there's a single big aha moment, but as I write in chapter ten of the book, basically distilling some of the lessons from the nine into a number of strategies, pretending that COVID didn't happen and that people are going to gleefully return to the office five days a week is insane. And you could look at that as a negative because sometimes it can be difficult to do certain things remotely.

00:03:36:09 - 00:04:03:03
Phil Simon
You and I both know that if you're going to write all day, I don't need to be in office to do that right. If I'm going to code, if I'm going to do graphic design, But if I'm doing anything collaborative, you can do things sharing screens and design with Figment and those sorts of things. But, you know, for a collaborative session to receive a performance review, to brainstorm, to get to know your colleagues, you want to do that in person.

00:04:03:05 - 00:04:25:09
Phil Simon
So one of the consequences of that way in, as you know, is that if you only have employees coming in on a hybrid basis, that A, you may not need an entire office to yourself. So you might just want part of an office and B, you can actually hire from a larger talent pool if you're in San Francisco and you say, no, all of our coders have to be local.

00:04:25:13 - 00:04:45:05
Phil Simon
Well, good luck with that, because there are any number of tech companies, and as I write in the book, the head of machine learning at Apple, I think it was in March of last year, didn't take too kindly to Tim Cook's mandate that everyone return, at least on a hybrid basis. So he promptly quit. And I think by the end of the day, Google hired him.

00:04:45:07 - 00:05:06:01
Phil Simon
So that's a challenge. But if you look at it as an opportunity, well, now we aren't restricted to San Francisco, so it might be cheaper for us to pay someone who lives in Iowa a salary commensurate with other people in Des Moines and fly that person out once a month and still come out ahead, particularly if you then factor in lower real estate costs, even though the market has a bounce back yet.

00:05:06:01 - 00:05:25:18
Phil Simon
So all of these forces are related. But the most direct answer to your question, Wayne, is that it is silly to pretend that this hasn't happened. If COVID had been two or three weeks, it's a snow day. It's been two or three years of working remotely. The data is in. We have been productive. No, you don't want to hire people who will never come into the office.

00:05:25:20 - 00:05:37:04
Phil Simon
But if you think that you're going to find capable people who long term say, sure, sign me up for an hour or half commute each way, like it's 2018, ain't going to happen.

00:05:37:06 - 00:06:12:03
Wayne Turmel
What do you think this means to the individual worker? I mean, part of what the office provided, I think about new new hires and interns and people just out of school who are learning what it means to go to work right. What do you think this means organizations are going to have to do to help people prepare to work here, here being whatever that company is?

00:06:12:05 - 00:06:31:07
Phil Simon
Lots of things. First, and I think you recently wrote a post about this, about proximity bias that's alive and well. I mean, they've done studies controlling for performance. People who go into the office tend to be promoted and just thought of as harder working than people who are remote. Even though that may not be true. That's a legitimate concern.

00:06:31:07 - 00:06:49:08
Phil Simon
And I don't see it going away soon because it just taps into psychological biases. You could be cranking away at home. I don't see it out of sight, out of mind. But you're in the office till six and you take a couple smoke breaks and a two hour lunch. And boy, Wayne's a really good worker, but I think it's imperative for companies to find people who are willing to come to the office.

00:06:49:08 - 00:07:05:03
Phil Simon
I'm not saying that you have to be there a certain number of days per week because you can argue that that's arbitrary. But I think it's equally insane for companies to say you have to be in the office to work as it is for employees, say, I'm never coming to the office. So to me, that's an interview question, right?

00:07:05:03 - 00:07:26:01
Phil Simon
And then test people, you know, if they're not willing to come in, maybe it's time to cut the cord with them, because I agree with you, there is something to be said for that. And if I were 30 years younger, I would schlep into an office even when I didn't have to, to build that social currency, to establish reactions to relationships with folks, to collide with folks.

00:07:26:01 - 00:07:47:20
Phil Simon
Right. To have that random conversation about the bear in the hallway. And now, Oh, yeah, when you see the bear last night, I believe strongly love to get your thoughts on it, that those types of social ties matter. And if my manager likes me and my colleagues treat me well, maybe I'm less likely to leave for a 5% raise without having to move because I can now work anywhere.

00:07:47:22 - 00:08:21:09
Wayne Turmel
Yeah, I think that that's true. I also you know, I was talking to somebody about people returning to the office and she was bemoaning the fact that her people have basically gone feral and they don't know how to you know, they don't know how to act in an office setting anymore. And I think for young workers who've never had that experience, and if we're going to hire people from different backgrounds and people whose daddy didn't work at IBM, right.

00:08:21:11 - 00:08:47:04
Wayne Turmel
So it's kind of certain behaviors and certain tacit knowledge has been passed on. We have to create what it's like to work here and we have to teach people boundaries. And I know that it can be done with less physical proximity. But I think depending on where you are in your career, the demand for flexibility is going to be different.

00:08:47:06 - 00:09:12:22
Phil Simon
Oh, 100%. I mean, you could argue that the pandemic was ultimately a net positive for working mothers because to work from home and to not have to pay in some cases 20 $500 a month in childcare, and it should be a more present parent is beneficial. I'd also argue that companies there is a certain onus on employees. I agree with you there, but I believe that companies have to make the work a destination.

00:09:13:02 - 00:09:47:00
Phil Simon
Don't make me come in because I have to make me come in because I want you researching the book. I found many examples of companies that have completely rethought the office. My favorite example is Cisco. In the Manhattan office pre-pandemic 70% of the workspace Wain was allocated to individual workstation cubicles, desks, whatever they inverted that they spent a ton of money making it 30% individual workstations because they understand that if you're going to be coding or doing individual work all day, we don't want you there, right?

00:09:47:02 - 00:10:11:16
Phil Simon
It's actually better. It's a more flexible, collaborative environment so we can demonize employees all we want. And there certainly are many examples of slackers and quiet quitting. But if I were running any company of consequence, I would absolutely make it a cool place to be or people would want to hang out. And even though that mandate might be two days a week, people come in three or four because it actually is a better environment.

00:10:11:17 - 00:10:38:21
Wayne Turmel
Well, and that ties to employee engagement. One of the things that this show is very big on is that engagement isn't something companies can do. They can create an environment that people want to engage with. But engagement comes from inside the individual person, right? You choose. I can get down on one knee and give you a ring, but you're not engaged until you say yes.

00:10:38:23 - 00:11:00:03
Phil Simon
So I think we're now at my my prediction for laughing twice with your questions. But yeah, I mean, we could talk about nature versus nurture all day long. If I had to give a pithy 140 character answer, I'd just say do the opposite of what Musk is doing with Twitter and you'll probably be in a good spot.

00:11:00:05 - 00:11:11:04
Wayne Turmel
Safe enough. But this gets to one of your nine things, which is employee empowerment. Tell me what you mean by that.

00:11:11:06 - 00:11:35:22
Phil Simon
Yeah, as I've said before, when I think it's silly to believe that employees will return to their relatively docile states and forget what I think. Union approval ratings, I believe, are at 72%. Last time I checked. That's the highest rate in something like 40 or 50 years. Amazon famously is facing a number of union votes, and I think a few of them have been successful, even employee friendly companies.

00:11:35:22 - 00:12:10:12
Phil Simon
In the book, I write about Kickstarter and Trader Joe's have had to deal with unions, and I start off the book with the example of Google and how employees and contractors there basically staged a walkout over what happened with Andy Rubin from Android Frame fame and some sexual impropriety charges with the whole MeToo movement. It was remarkable to me watching that whole thing play out back in 2018, because Google employees aren't steelworker employees in the minds of Pennsylvania dying on the job or facing lung disease.

00:12:10:14 - 00:12:33:23
Phil Simon
They get free massages and dry cleaning and food, and here they are. So I think, again, all of these forces are related. And if you take for granted the fact that we do have a more dispersed workplace than a natural extension of that is I don't want to commute an hour each way. Prior to the pandemic, the average American commute was 37 minutes.

00:12:33:23 - 00:13:00:15
Phil Simon
I get that back twice per week. That's how is my math 168 minutes. That's close to 3 hours that I could spend walking my dog or watching TV shows or spending time with my family or whatever. So I. I couldn't separate the two. That's why they go in that particular order. But we've seen this with employees, this whole notion of bringing your whole self to work and maybe the pandemic contributed to that.

00:13:00:17 - 00:13:23:21
Phil Simon
If we saw you at home and you had a dog or a cat or a Breaking Bad poster in the background like I do, you got to know people a bit. And employees, right or wrong, started to develop this expectation. And without getting all political, we see how say would Salesforce, after Roe v Wade got overturned, the company more or less said, We will work with you to find alternatives.

00:13:23:23 - 00:13:55:22
Phil Simon
That to me, Wayne was unfathomable. Ten years ago. So progressive employers are responding to this because they realize it's just good business. That doesn't mean that you can placate employees as I said before, I think it's completely reasonable to expect people to come to the office once in a while. But I just don't think, particularly in this country, if you look at our labor laws compared to your home country, Canada, our countries in Europe that are much more employee friendly, I think it's going to be incredibly difficult to attract employees if you just say, we're giving you a paycheck now, shut up and do as you're told.

00:13:56:00 - 00:14:18:00
Wayne Turmel
Well, and there is a three beverage conversation to be had about the changing contract in the workplace. Right. This notion that for years the lip service has always been it's supply and demand. And when demand is up, you know, one side has leverage over the other. But it's been 60 years since Labor actually had any leverage.

00:14:18:02 - 00:14:39:06
Phil Simon
Yeah, it says it's funny. My masters is an industrial labor relations. I could bore you for more than three beverages on this topic, but I, I do think that a shift has taken place and that to me it's not a binary. So the pendulum will maybe swing back and forth a little bit, but I do think that employees in general and particularly talented folks will have no shortage of alternatives.

00:14:39:06 - 00:14:56:09
Phil Simon
And for you, if it's a deal breaker to only go in the office once or twice a week, you'll be able to find jobs like that from the previous book. Or maybe it was two books ago, I forget. But there was a story of a company that recruited a guy and he was thinking about the offer accepted on a Friday.

00:14:56:09 - 00:15:22:03
Phil Simon
But on Monday morning he emailed the recruiter and said, I'm sorry, I can't do this. Okay. Why you use Microsoft teams? I'm a Slack guy. To me, that is just a particular data point. But the very idea and I'm a big Slack fan or Slack for Dummies, I use it almost every day. The fact that you could say basically I like Miller Lite, not Bud Light, therefore I'm not going to watch that team no matter how much I like them.

00:15:22:04 - 00:15:37:22
Phil Simon
Does signal that the pendulum, I believe, has swung to employees, at least for the time being. And if you take a look at some of the other forces in the book, I just I'm not saying it's going to stick at 80% or 90%, but I don't think it's going to shift completely to the other way any time soon.

00:15:38:00 - 00:15:43:03
Phil Simon
But maybe generally I will prove me wrong.

00:15:43:05 - 00:16:10:16
Wayne Turmel
There are about five rabbit holes in that sense that I desperately want to go down and I'm not because I am a professional, darn it. But what I do want to do is talk about something that you spend some time on. And it's interesting to me that you broke it out as a separate item, okay? Because to me, this is part of the empowered employee thing and it's certainly important.

00:16:10:16 - 00:16:42:12
Wayne Turmel
And that is the idea of the analytics that we use to manage people and measure success and reward people. Are we are still using horse and buggy metrics and, you know, what's his face following people around in the factories in Buffalo doing time studies the idea that we're using the metrics, what's wrong with the metrics? We're using and how should we be measuring work instead?

00:16:42:14 - 00:16:47:11
Phil Simon
Oh, you want to talk about rabbit holes. That's all the time out of the way.

00:16:47:11 - 00:16:49:17
Wayne Turmel
Fluffy.

00:16:49:19 - 00:17:14:03
Phil Simon
I think you're thinking of Frederick Winslow Taylor from that. Sam Yep. There you go. You know, by way of background, I'm not anti data. I've written books about analytics, big data, data visualization. I think that data can certainly informed decisions. But when it comes to productivity, we've got a number of problems. First off, and Rodney Malar from Vox wrote a great piece on this.

00:17:14:03 - 00:17:33:18
Phil Simon
Of course, after my book came out and it was just a month ago, it was something about how companies are obsessed with productivity, but they can't define it. So what does it mean? Does it mean being in the office? Well, that's not true because we saw during the pandemic you could not go to an office and we struggled at first with Zoom and different tools, but we were, by all accounts, productive.

00:17:33:19 - 00:17:53:22
Phil Simon
Microsoft's done some fascinating research about not only were we as productive, but as possibly more so. In fact, they coined the term second shift. People were putting in another hour or two after dinner, so they weren't get deluged in the morning with messages or they could prove that they were working hard and not watching Game of Thrones or Better Call Saul.

00:17:54:00 - 00:18:23:11
Phil Simon
So there's that. But generally speaking, and this isn't limited to the world of remote work, but I am fascinated with good hearts, lore and Campbell's lore. And to paraphrase them, they kind of overlap. But the minute that you begin measuring something, it ceases to become an effective measure. So by way of example, as a former college professor in part, I was not tenured, so I would receive an offer in part, again based on my student evals because students know what they want.

00:18:23:12 - 00:18:39:23
Phil Simon
Right? Okay, I can get my student evals up from a five to a six. On a scale of seven, I'll just make it easy. You know what, Wayne? I know you missed your assignment. What the hell? Have another crack at it and you're going to give me a higher rating If I'm a hardass and I am, I'm not going to do that.

00:18:40:01 - 00:18:58:09
Phil Simon
And you're going to give me a lower rating. But I'd argue that I'm actually doing you a favor. Now, higher education aside, once you know that they're grading you on how often you come to the office, you can come to the office and check out right. I'm pretty sure that in an era of bring your own device, you can find ways to slack off.

00:18:58:11 - 00:19:18:11
Phil Simon
Then you see companies countering that with surveillance software, particularly for remote employees. And then there are programs that you can download that will basically enter keystrokes because of course, if you're doing things you and I both know, that means you're super productive. And if you're thinking and not touching your keyboard, then you can't be doing something worthwhile. So I don't have all the answers.

00:19:18:11 - 00:19:40:12
Phil Simon
But I do think that when we tend to quantify things, and especially if you're working in a remote or hybrid capacity and we're entering things, we're using applications, you're going to be able to come up with certain numbers, but they're not necessarily effective ones. And if you tell me what the numbers are going to be, I don't have to be a rocket surgeon to figure out how to game them.

00:19:40:14 - 00:20:05:14
Wayne Turmel
Thank you so much. That's fabulous. I told you people that this would be a very high level conversation and give you what's to think about. And I hope your head hurts right now. I really do. The book, The Nine, The Tech Talk. Tectonic Forces Bet Reshaping the Workplace is an excellent, excellent read. If you want just stuff to generate your thinking.

00:20:05:15 - 00:20:45:22
Wayne Turmel
Phil, you and I have had much longer conversations. They are much deeper rabbit holes and I hope that will continue. But thank you so much for being with us and just introducing some of these topics to us. I truly appreciate it. For those of you listening, thank you. Thank you. Thank you. If you want links to Phil's book and his work and to him, if you want a transcript of this show, because so much good stuff flew by fast visit long distance worklife dot com you can also by the way, speaking of Marisa, we are currently taking pet peeves and questions.

00:20:45:23 - 00:21:12:16
Wayne Turmel
Those episodes people really seem to enjoy and you don't have any problem complaining, so get those in there. We want to hear from you if you have not yet checked out. Kevin’s and my new book, The Long Distance Team Designing Your Team for Everyone's Success. By golly, please do so. We really appreciate it. If you're listening to this, this is unlikely to be your first podcast, so you know the drill.

00:21:12:20 - 00:21:40:11
Wayne Turmel
Like subscribe, tell your friends. If you didn't like it, keep your mouth shut. And if you want to reach us on either LinkedIn or by email, wayne@kevineikenberry.com, marisa@kevineikenberry.com. Phil Simon. Thank you so much, man. Good to talk to you. We really appreciate it. And for the rest of you, we will be back next week with another episode.

00:21:40:16 - 00:21:42:06
Wayne Turmel
Don't let the weasels get you down.


Timestamps

00:00:00 Introduction to the podcast and guest Phil Simon
00:01:16 Discussing the nine trends shaping remote and hybrid work
00:02:51 Focus on the dispersed workplace and its impact on organizations
00:06:12 Importance of helping individuals prepare for remote work
00:07:26 The value of in-person collaboration and social ties
00:08:47 Teaching boundaries and creating a work destination
00:09:47 Example of Cisco rethinking the office space
00:10:38 Engagement comes from creating an engaging environment
00:11:00 Conclusion on creating a positive work environment
00:12:10 The dispersed workplace and the desire for flexibility
00:16:10 Outdated metrics and measuring productivity
00:17:14 Defining productivity and the shift in remote work
00:18:23 The flaws of quantifying and gaming productivity metrics
00:19:18 The ineffectiveness of quantified numbers in remote work
00:20:05 Conclusion 

Related Episodes

Featured Guest

Phil Simon

Name: Phil Simon

What He Does: Workplace technology expert and author of The Nine: The Tectonic Forces Reshaping the Workplace

Notable: He also hosts the podcast, Conversations About Collaboration


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
Solving the Challenges of Hybrid Teams with AI Technology with Projjal (PJ) Ghatak on Long-Distance Worklife with Wayne Turmel
Guests, Hybrid Work, Leadership, Technology

Solving the Challenges of Hybrid Teams with AI Technology with Projjal (PJ) Ghatak

Wayne Turmel interviews Projjal (PJ) Ghatak, CEO and co-founder of OnLoop, a habit-forming AI-powered platform for high-functioning teams. They discuss the challenges faced by hybrid teams and the need for increased clarity and visibility in remote work. OnLoop helps managers and team members stay connected and informed through regular check-ins and feedback. The platform aims to address biases and create a level playing field for all employees. Ghatak emphasizes the importance of rethinking traditional work practices and embracing the transition to a hybrid workplace.

Key Takeaways

1. OnLoop helps managers of hybrid teams navigate the reduced visibility and clarity that comes with remote and hybrid work.
2. The platform uses habit-forming technology to make it easier for managers to understand what is happening with each team member.
3. OnLoop aims to close the perception gap and eliminate biases by bringing better visibility into the actual work being done.

View Full Transcript

00:00:08:04 - 00:00:32:16
Wayne Turmel
Hi, everybody. Welcome back to the Long Distance Work Life, the podcast, where we help you thrive, survive, live. Figure out how to find your way in this crazy, evolving world of remote and hybrid work. My name is Wayne Turmel. I'm a master trainer and coach here at the Kevin Eikenberry Group, coauthor of the Long Distance Work Life Books.

00:00:32:18 - 00:01:05:01
Wayne Turmel
And we'll talk more about those in a bit. This is one of these episodes where Marissa is not with me. That doesn't mean you should leave, because we have another really interesting interview with a really, really smart person. And so to that point, I am going to bring in Brazil P.J. Gottschalk, who is with On Loop. And I'm going to let him introduce himself and what on loop does, and then we'll get into it.

00:01:05:02 - 00:01:38:04
Projjal Ghatak
Hey, man, thank you for having me. So in 2020, I started a company called on Loop. And what on loop really is, is a habit forming gen AI powered platform for goals and feedback in high functioning teams. And I know that that's a bunch of potentially buzzwords. And we can we can go deeper into it. But really, in essence, we were born as a company to help managers of hybrid teams really navigate sort of the reduced visibility that now have on their teams because people are remote or hybrid.

00:01:38:06 - 00:01:54:23
Projjal Ghatak
And so we were born in the pandemic. That was partly luck and that was partly the timing, given everything happening in the world. And our goal is to use our collaborative team developing framework to help hybrid managers do okay.

00:01:54:23 - 00:02:23:17
Wayne Turmel
So as you said, the buzzword alert went off big time during that. And that doesn't mean there aren't some things there that we need to talk about. So the first thing I guess is hybrid teams have certain challenges and whenever I talk to technology people, I'm actually less interested in the nuts and bolts of the technology because I'm not smart enough to understand what any of that is.

00:02:23:19 - 00:02:32:12
Wayne Turmel
What I do care about is what's the problem you're solving for. So when hybrid teams in particular, what were you trying to cure?

00:02:32:14 - 00:02:58:10
Projjal Ghatak
Yeah, so, so the disease really is one of reduced clarity, right? So, so before managers had their team members at their beck and call five days a week in the office. And so it was much easier to infer how someone was doing what they were working on, how it was progressing and giving quick feedback, giving quick coaching or tips and advice.

00:02:58:12 - 00:03:25:15
Projjal Ghatak
That medium has largely now been constrained into a much shorter time frame. And so managers around the world are incredibly anxious as to whether their teams are focusing on the right things and moving in the right direction. At the same time, team members are also anxious as to where they stand because they now have a much more reduce feedback loop with their managers.

00:03:25:17 - 00:03:38:01
Projjal Ghatak
And our job as a company is to really fill in that visibility and clarity gap that has been inserted into the workplace because of a shift to a hybrid feature.

00:03:38:01 - 00:03:55:17
Wayne Turmel
I mean, the thing about technology is it's garbage in, garbage out, right? And so when we're talking about clarity and expectations, how does the technology help a manager who maybe isn't doing a great job at this?

00:03:55:19 - 00:04:20:00
Projjal Ghatak
Yeah. So we all believe that every manager in the world has good intent. Nobody walks into the workplace and says, I'm going to be a bad manager today. But it is also overwhelming for a manager. The average manager has 4 to 6 direct reports. They have their own responsibility and their own pressures coming from their managers and it's a hard job to juggle.

00:04:20:02 - 00:04:20:19
Projjal Ghatak
And so.

00:04:21:01 - 00:04:21:09
Wayne Turmel
What.

00:04:21:09 - 00:04:44:23
Projjal Ghatak
We do with our platform is make it much easier for the manager to get a sense of what is happening with each of the team members, and that might be related to the person's wellbeing. It might be related to the fact that they may not be clear what they're working on. It might be they're not receiving enough feedback so that they can take the right action at the right time for the right team member.

00:04:45:01 - 00:05:23:12
Projjal Ghatak
And and where we take a lot of inspiration from is fitness apps. And so we've seen products like the Woo Band and the Aura Ring take concepts like diet and exercise and sleep and give each individual a readiness score and also suggested next actions of what they can do around their readiness. And we sort of draw that parallel to clarity and we help managers navigate where a team member might be blocked or where they might need help so that they can invest the time in the place that accelerates the team in the best way possible.

00:05:23:14 - 00:05:50:17
Wayne Turmel
Yeah, I don't want to get too hung up on the technology, but this is fascinating for me. So how does walk me through? I'm stuck. I'm working on something and I'm stuck. How does the I magical Genie robot thing? Yeah. Been to my manager. And what does he hear or see that tells him that I need help?

00:05:50:19 - 00:06:12:04
Projjal Ghatak
Natalie So, you know, one of the things, as you said, garbage in, garbage out. So all of the things we do in our product is make it much more habit forming. So when people use the on loop app, we see much more regular updates that team members are making towards as to what is the state of their wellbeing or how a day progressing against their goals.

00:06:12:04 - 00:06:50:08
Projjal Ghatak
And, and when people are reflecting and checking in on a much more bite sized continual visit, it's much easier to spot when something's off track or things that to be brought on track. And so, you know, there is no magician reading through your emails or Slack messages making up stuff. It's really making it really easy for managers and team members to keep each other updated of what's happening and discovering things that might be going off track much sooner than a weekly one on one conversation, or even worse, off a team meeting that happens every two weeks.

00:06:50:10 - 00:07:18:23
Wayne Turmel
How do you what are the conversations like with clients as you're talking about integrate this? Because I see the benefit everything you're talking about. And there is a lot of push back right now from employees about, oh, this is glorified keystroke monitoring. Yeah, you know, they're going to come and take me away if I'm not putting in so many minutes per hour at the keyboard.

00:07:19:01 - 00:07:24:19
Wayne Turmel
How do you have those conversations and what are those look like?

00:07:25:01 - 00:07:56:23
Projjal Ghatak
And that's a really good question. And so all of our messaging, as well as onboarding new customers, is very much targeted to the icons, the individual contributors and the managers, because unfortunately, practices like performance management has created a ton of baggage around form filling and check boxing and compliance exercises that don't make the employee feel that the stuff they're doing is actually for their benefit.

00:07:57:01 - 00:08:23:19
Projjal Ghatak
And so part of our package when we onboard a new customer is obviously the app, but also a fairly intense 12 week success program where we build the habits that drive that clarity and give team members that benefit. And and there's no other product in the world bar none that's focused on the end user and not on a functional organization like h.r.

00:08:23:19 - 00:08:50:17
Projjal Ghatak
So for us, h.r. Is a stakeholder, but our customer is really the manager and good teams, and that's what's very important for the managers and the teams to see the benefit for them to then adopt a product and only the product is adopted to drive the impact that it aspires to have. And therefore, for us, we basically serve the hybrid manager and the organization above all else.

00:08:50:19 - 00:09:00:05
Wayne Turmel
What are some of the habits and best practices that managers need to develop that you're seeing need that kind of support?

00:09:00:07 - 00:09:21:06
Projjal Ghatak
Yeah. So one of the great sort of habits, one of my customer success team members came up with was called to want to check in every week, which is making two well-being checks, making one celebrate capsule about something that went well and then requesting one piece of feedback on a goal that they're working towards and and it's an easy thing to do.

00:09:21:07 - 00:09:54:19
Projjal Ghatak
You can do it in a matter of seconds, if not a minute. And what that does is build up a rhythm of getting a pulse of what's going on and not requiring a manager to pester and check in being like, what's happening on this project and what's happening on that project? And so the very simple habits that we can create and also tack on to other things that are happening often on loop will get used as part of a team meeting to do celebrate peers or to solicit feedback or to brainstorm around a project someone stuck on.

00:09:54:21 - 00:10:36:19
Projjal Ghatak
And so habit formation is a lot about taking what's already happening and that might be one on one or team huddles and conversations and inserting technology or new habits into that so that they stack the right way. But but these take a lot of time and effort to design the product. And in fact, right now we're doing a full design overhaul of the product based on user feedback to really make these habits second nature so that people don't see it as a chore to be done, which is how people have typically viewed goals and feedback works, is something that's making their life easier and allowing them to cross their goals much faster.

00:10:36:21 - 00:10:57:12
Wayne Turmel
And of course, a big part of your marketing, your message to the world is around hybrid teams. And I know that there are some specific What are the challenges to hybrid teams that you're seeing in your clients that managers need to be super vigilant about?

00:10:57:14 - 00:11:16:20
Projjal Ghatak
Yeah, So, you know hybrids obviously a new buzzword that the pandemic's created. So I often also use the word distributed, right? So I used to work for a company called Uber for many years and we had thousands of people around the world. And so when I was living in Singapore in a global role at Uber, I was working with team members around the world.

00:11:16:22 - 00:11:43:13
Projjal Ghatak
And so when the pandemic happened, it was that we are to spend many hours on a on a Zoom call. But but really instead of the technology that we had built to get work done was very much centered around facilitating an in office workplace and and you know, leaders tend to be older and and older people are creatures of habit and they.

00:11:43:13 - 00:11:47:00
Wayne Turmel
Don't I have no idea what you're talking.

00:11:47:02 - 00:11:56:19
Projjal Ghatak
And they don't like changing things all that often. Although you do move continent to continent every every few years that might be that might be an exception.

00:11:57:00 - 00:11:59:16
Wayne Turmel
And so, you know, people are used.

00:11:59:16 - 00:12:24:10
Projjal Ghatak
To seeing work getting done. And just because they can't see work getting done, they're anxious that work is not getting done. And Microsoft calls that the productivity paranoia, that 12% of leaders believe that their teams are productive, which is 87% of employees are saying they are perfectly productive in this new world. And so that creates a big perception gap.

00:12:24:12 - 00:12:53:17
Projjal Ghatak
And and sort of as we think about pooling our approaches, we need to close that perception gap, because I think reality is showing us that hybrids the way we move is, in fact, things like API, things like VR and AR are only going to make teams more dispersed and be able to effectively collaborate across borders. So in the next three, five, ten years, we'll see more teams distributed around the world.

00:12:53:17 - 00:13:09:17
Projjal Ghatak
And so this train has left the station, so there's no point putting the genie back in the bottle. We just need to rethink the experience so that we are thinking of pools and processes to cater to this new world versus trying to force an old world that is never coming back.

00:13:09:18 - 00:13:41:07
Wayne Turmel
And that brings us to something that I know you at on Loop are very cognizant of, which is the idea of proximity bias. Right. And that to me is what I'm hearing over and over and over again as the biggest hurdle. It shouldn't be, it seems to me, but it is the biggest hurdle that managers of distributed teams and if they're fully distributed, it's much less of an issue than if they've got a core group of people in the office.

00:13:41:09 - 00:13:52:04
Wayne Turmel
So, you know, tell me a little bit about that problem that you're solving for and then how will technology and tools help deal with that now?

00:13:52:04 - 00:14:07:23
Projjal Ghatak
I mean, proximity bias is a good way of framing it. I, I call it eloquence bias that that people who sound better are perceived to be better or the people who are talking more about their work are doing more work. And there's and there's very good proven research.

00:14:07:23 - 00:14:10:14
Wayne Turmel
That some of us have made a career out of that that.

00:14:10:16 - 00:14:33:22
Projjal Ghatak
I like. I agree. Right. And I'm and I want to fix that because I've benefited from it. And I think that's entirely fair. And so people talk a lot about closing the gender pay gap or die at work. But the reality is that no amount of training is going to change those issues. What's going to change is how are we assessing?

00:14:33:22 - 00:14:54:14
Projjal Ghatak
We're getting done and so often that we see and we're probably going to take out a couple of case studies about this, about certain individuals using the on loop team, on loop on the app, on how much more seen they feel like work, because now their work is now equally seen where it says who has the most confidence to speak up in a room.

00:14:54:16 - 00:15:15:17
Projjal Ghatak
And we feel very passionately about just bringing fairness and visibility across the board to everyone's work. Equally worse is who has drinks with the manager or who's speaking up more in meetings. And the people who struggle to speak up in in-person settings struggle even more in hybrid settings. And it's much harder to speak up in a Zoom call or speak up in a room.

00:15:15:22 - 00:15:26:14
Projjal Ghatak
And so that bias is only getting worse. And we believe the only way we can fix that or close that gap is by bringing better visibility into the actual work that each person's doing.

00:15:26:18 - 00:15:53:04
Wayne Turmel
And in our work, Kevin and I, in a number of our books have talked about what we call ethical visibility, which is the responsibility of the employee to be visible to their manager and their colleagues for exactly that reason. I'm guessing that tech that the technology is not just one way, it's not just manager to employee, but the employee can be more proactive about it.

00:15:53:06 - 00:16:20:04
Projjal Ghatak
So so one thing I've learned is and you know, I had imagined Santas in the past as well, if someone can advocate for themselves, why should I go out of my way? And what I've learned is that is privilege working at its very best, because often people don't understand the confidence gap that a lot of people who are minorities or come from socially disadvantaged families or women often struggle with and having the confidence of speaking up.

00:16:20:04 - 00:16:51:13
Projjal Ghatak
And so we absolutely need to build tools and approaches that allows everybody to be visible irrespective of how much confidence they have to speak up in a room. And as I've got older and I've been reminded of my own privileges, I've got a lot more cognizant to the fact that just because someone's not standing up or advocating for themselves, it may not be in their control and might go back to deep rooted situations on where they come from.

00:16:51:16 - 00:17:16:01
Wayne Turmel
Well, the fact that there is an inherent power gap in every employer employee relationship is there. I am fascinated by what you just said. I think that's huge. And as usual, as an old cis white male, I feel I feel both seen and attacked, which is probably as it should be. So thank you very much for raising that.

00:17:16:02 - 00:17:22:16
Wayne Turmel
Anything. PJ Before we close out the show and send people on their way.

00:17:22:18 - 00:17:44:09
Projjal Ghatak
No, thank you for all the work that you are doing. I think more and more people need to be focused on this transition to a hybrid workplace, and I think we will have to rethink a lot of things that we've taken for granted pre-pandemic. And it is it is both exciting and daunting to hopefully do our small bit in that transition.

00:17:44:12 - 00:18:08:12
Wayne Turmel
Excellent. Thank you so much. Profile PJ Gottschalk, thank you so much for being with us. I am going to remove you from the room for just a moment while I close up. Thank you for listening. There was a lot of really good stuff in this interview. I liked the piece at the end actually about how technology can help a level playing field, so I think that's so important.

00:18:08:14 - 00:18:47:16
Wayne Turmel
But on the other hand, if you are a regular listener, please like and subscribe to the show. If you enjoyed this conversation, if you want links to project two on loop to any or just to recap some of what we talked about, you can find those show notes at long distance work life dot com. If you are interested in building a hybrid team, perhaps using some of these tools, but want to know what goes into that, check out Kevin Eikenberry and his new book, The Long Distance Team Designing Your Team for Everyone six.

00:18:47:18 - 00:19:13:09
Wayne Turmel
Marisa will be back next week. We are having a blast hearing from you with your pet peeves, your questions. People are kind of digging the chance to snark and vent a little bit. So we love hearing from you. Please drop us a line. Wayne at Kevin Eikenberry dot com Marissa at Kevin Eikenberry ecom or connect with us on LinkedIn.

00:19:13:09 - 00:19:25:23
Wayne Turmel
That's it thank you so much. I appreciate your time. Thank you to P.J. for stopping in. We will see you on the next episode of the long distance Work Life. Don't let the weasels get you down.


Timestamps

00:00 Introduction to the podcast and Projjal Ghatak
01:05 The problem of reduced clarity in hybrid teams
03:55 How technology helps managers with clarity and expectations
05:50 Addressing concerns about employee monitoring
09:00 Developing habits and best practices for managers
10:57 Challenges of hybrid teams and the need for visibility
13:41 Solving the problem of proximity bias in hybrid teams
15:26 The importance of ethical visibility for all employees
17:44 Closing remarks

Related Episodes

Featured Guest

Projjal (PJ) Ghatak

Name: Projjal (PJ) Ghatak

What He Does: CEO and Co-Founder of OnLoop

Notable: Projjal Ghatak is the founder of On Loop, a habit-forming AI-powered platform for goals and feedback in high-functioning teams. On Loop was created to help managers of hybrid teams navigate the reduced visibility and clarity that comes with remote and hybrid work. Projjal has a background in working with global teams and is passionate about bringing fairness and visibility to everyone's work.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
The Gen Z Effect and the Future of Work: Insights from Dan Keldsen - Episode of Long-Distance Worklife Podcast with Wayne Turmel
Guests, Hybrid Work, Leadership, Working Remotely

The Gen Z Effect and the Future of Work: Insights from Dan Keldsen

Wayne Turmel engages in an insightful conversation with Dan Keldsen, co-founder of PlexiCam and the host of Next Future Today, who calls himself a pragmatic futurist. They explore the shifting landscape of remote and hybrid work, particularly in the context of the COVID-19 pandemic. Dan shares his expertise on future trends and offers practical insights on onboarding new hires, incorporating Gen Z in the workplace, and fostering effective communication and collaboration. The discussion emphasizes the importance of treating people as they want to be treated and finding a balance between leveraging individual strengths and establishing clear expectations. Join Wayne and Dan as they provide valuable perspectives on embracing the future of work and building resilient teams in a rapidly evolving world.

Key Takeaways 

1. Embracing the future of work: The COVID-19 pandemic has accelerated the adoption of remote and hybrid work models. Organizations must adapt to the changing landscape and recognize the long-term effects of this shift.

2. The role of a pragmatic futurist: A pragmatic futurist like Dan Keldsen focuses on identifying future trends and guiding individuals and organizations in navigating them effectively, rather than indulging in extreme optimism or pessimism.

3. Leveraging Gen Z in the workplace: As Gen Z enters the workforce, organizations should recognize their unique strengths and experiences. Collaboration, mentorship, and cross-generational learning are crucial for creating a cohesive and productive team environment.

4. Effective onboarding in remote/hybrid settings: Onboarding new hires requires thoughtful processes that go beyond basic orientation. Drawing inspiration from successful onboarding techniques in other domains, such as video games, can help engage and retain new employees.

5. Communication and connection: Understanding the communication preferences of different generations, such as video calls, text messaging, or email, is vital for fostering effective collaboration. Treating people as they want to be treated and establishing clear expectations are key to building strong, adaptable teams.

6. Balancing individual strengths and expectations: Organizations should leverage the strengths of each team member while establishing guidelines for collaboration. By finding a balance between individual preferences and organizational objectives, teams can thrive in a changing work landscape.

7. Embracing the opportunities: Rather than viewing the future as entirely positive or negative, individuals and organizations should actively participate in shaping it. Embracing new work models and adapting to emerging trends can lead to growth and success.

Time Stamps

00:00 - Introduction
00:08 - Pragmatic Futurism and the Changing Work Landscape
01:16 - The Gen Z Effect and Integrating Gen Z in the Workplace
06:45 - Effective Onboarding in Remote and Hybrid Work Environments
10:33 - Communication and Connection in the Workplace
14:45 - Balancing Individual Strengths and Expectations
17:30 - Embracing the Future of Work and the Opportunities Ahead

Related Episodes

Featured Guest

Name: Dan Keldsen

What He Does: Co-founder of Plexi-Cam, host of Next Future Today podcast and consultancy, and co-author of The Gen Z Effect.

Notable: Dan has extensive experience working with companies like Wasabi Technologies, Google, Lowe's Home Improvement, AstraZeneca, and the Federal Reserve Bank of NY. He has also led workshops and training sessions on information architecture, user experience, and findability resulting in increased understanding and adoption of best practices.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:08:11 - 00:00:33:16
Wayne Turmel
Hi, everybody. Welcome once again to the Long-Distance WorkLife podcast. The podcast where we try to help you thrive, survive. Make some kind of sense out of remote and hybrid work and the way the world is going. I am Wayne Turmel and Marisa is not here this week, which means we have a very cool, smart person to talk to besides me.

00:00:33:18 - 00:00:51:09
Wayne Turmel
And in this case I am going to bring in Dan Keldsen. He is the co-founder of PlexiCam. He is also the host and guiding mind behind Next Future Today the podcast and the consultancy. Dan, how are you, man?

00:00:51:12 - 00:00:52:12
Dan Keldsen
Great. Wayne, How's it going?

00:00:52:14 - 00:01:16:17
Wayne Turmel
Pretty well in the great cosmic scheme of things, but we'll see if we can't mess that up. Dan, you are you call yourself a pragmatic futurist and that's kind of where we want to go today is we're in this weird maelstrom of returning to work, not returning to work, hybrid work. you know, it's kind of goofy at the moment.

00:01:16:23 - 00:01:27:03
Wayne Turmel
So what I'm wondering is where the heck is this going? But first of all, you call yourself a pragmatic futurist. What the heck does that mean? Yeah.

00:01:27:05 - 00:01:35:16
Dan Keldsen
So that's that's exactly why I call myself a pragmatic futurist. As then we can have a conversation. So to me.

00:01:35:18 - 00:01:38:03
Wayne Turmel
You've drawn me into your little web.

00:01:38:05 - 00:02:07:02
Dan Keldsen
Isn't that nice? A little hook. Gotcha. So I think there are a lot of there are a lot of futurists who are more sort of extreme optimism. And I'm not totally pessimistic, but I think that as much as I enjoy what the future has brought me from, you know, if I think back to my ten year old self, my 20 year old self and my 30 year old, and now I'm getting up there, you know what I thought the future would bring to me, especially from technology, is a lot more than I You know, the reality is actually much bigger than what I had expected.

00:02:07:02 - 00:02:28:20
Dan Keldsen
I mean, I've read a lot of science fiction and I've seen plenty of dystopian novels and movies and all that kind of stuff. But in general, I think what my strength is in finding future trends that I see early signs of, and then I can help guide people into, Look, there are some futures that maybe you need to care about as a person or professionally or for your organization.

00:02:28:22 - 00:02:52:03
Dan Keldsen
You should be aware of them. There's others that who cares? It's not it's not relevant to you. And there are others that you know. The reason I created Next Future today is sometimes things happen like COVID and you need to very rapidly adapt to something that that next feature needs to start right now. So I think the pragmatic side is don't just think about the future else, and the future are going to be awful or wonderful, depending on you.

00:02:52:04 - 00:02:56:23
Dan Keldsen
You're saying we've got what can you do about it and actually take a role in actually playing a part in that?

00:02:57:01 - 00:03:29:21
Wayne Turmel
Yeah, it's interesting that you mention COVID because certainly in the world of remote and hybrid work, that was one of those 911 bombing of Hiroshima just moments in time that you can point to and go, oh, nothing is ever going to be the same after that. Right. And it wasn't that things weren't trending towards remote work and all of those things, but it pushed us across the Rubicon way quicker when most people were ready for.

00:03:30:00 - 00:03:39:07
Wayne Turmel
What do you because you and I were talking beforehand that we haven't even begun to figure out what the real long term effects of the last three years are going to be.

00:03:39:09 - 00:03:40:02
Dan Keldsen
Right.

00:03:40:04 - 00:03:46:12
Wayne Turmel
What do you see coming down the pipe that maybe we're not paying attention to?

00:03:46:13 - 00:04:16:15
Dan Keldsen
Well, I mean, you know, I've watched some of your episodes read some of what you've been doing. There's this sort of a backlash towards, you know, remote, remote anything or being on camera all the time is we need to be done with that, which, you know, some days I feel the same. So I've done a lot of innovation consulting in my life, which is really so again, like to the pragmatic features side, how do you take advantage when you know that it's time to take advantage of something and remote work has been possible?

00:04:16:15 - 00:04:32:22
Dan Keldsen
I mean, I remember installing dial up modems, I don't remember what speed, but we installed a bank of dial up modems for our consultant to be able to, you know, being back to the mothership. And I used to be able to make the sound of the bebop of the of the modems, which younger people don't know what we're talking about.

00:04:33:01 - 00:04:51:10
Dan Keldsen
That was the late nineties, mid late nineties. So and that was it's not like we were the first ones in the world to ever do that either. So there are like, like we said before, the before hit record, I like William Gibson's quote, The future is already here. It's just unevenly distributed. So there are it's been possible to do remote work.

00:04:51:12 - 00:05:14:03
Dan Keldsen
Even people like me probably you who did it early, Philomene or Masters, and that we are infallible. And we you know, we always get it right and we're the best people to ever possibly work with remotely. You know, it doesn't work that way, but the more you have exposure to it, you know, it's hard to learn things with technology if you're not actively participating.

00:05:14:03 - 00:05:33:04
Dan Keldsen
Like you could hear remote work as possible, but until you actually know it, it's a very different thing. And with COVID, you had no choice. So it's all right. Now you're on camera. Congratulations. You weren't expecting that to you don't have a you probably don't have a space in your house where you want to be on camera, where there's not noise or weird things behind you.

00:05:33:04 - 00:06:03:09
Dan Keldsen
Like, I certainly didn't have my background setup until COVID happened. So, you know, it's until you actively take a part in that you really can't know what you should be participating in and how to take advantage of it until you're in the moment. I think that that that acceleration that happened with COVID because, you know, we had Friday the 13th lockdown and then poof, then in three years, you know, it's it forced people to, whether they wanted to or not, they needed to figure out how to work in a new and different way.

00:06:03:11 - 00:06:10:19
Dan Keldsen
And always, I think that's very useful because it actually got people to take a step that it was long overdue in a lot of ways.

00:06:10:21 - 00:06:32:05
Wayne Turmel
Okay. So as we think about the future, you are also the author of a book called The Gen Z Effect. And it's kind of a radical notion. If you're going to talk about the future, maybe pay some attention to people who still have one, as opposed to those of us who are near the end of our journey. And I'm not being facetious about that.

00:06:32:05 - 00:07:05:12
Wayne Turmel
I mean, a lot of the sturm und drang around return to work has been driven by senior leadership management, business people who are pining for the before times. Right. But one of the things and when I say this, I get these horrified looks on people's faces. We're now going into, you know, used to be youngins. You taught them how to work in an office and and that's how they got interned and everything else.

00:07:05:12 - 00:07:30:02
Wayne Turmel
Well, we now have four, four years of new hires coming out of college who don't know what it means to have worked in an office or right in the way that you and I did back in the day. So tell me real quick, what did you kind of discover in the Gen Z effect and what does this mean going forward for the workplace?

00:07:30:05 - 00:07:53:14
Dan Keldsen
Yeah, so we wrote the Gen Z effects in 2014. So there was way before COVID, well before, I don't think Zoom existed or it was it was incredibly early. So the it is one of the topics that we talked about in the book. I interviewed a buddy of mine, Justin Levy, who I believe was at Citrix at the time about remote work and what that meant.

00:07:53:14 - 00:08:17:22
Dan Keldsen
You know, like I didn't grow up in in a manufacturing role like, you know, earlier generations might have done it, you know, where you got to get you have to get dirty and dusty and in loud environments and all. And I think that's generally a good thing because we're moving towards, you know, knowledge work and more experiential things that don't necessarily threaten your life by, you know, losing a limb from some massive machine.

00:08:18:00 - 00:08:40:15
Dan Keldsen
So I do think there's you know, there's unfortunate I mean, my my oldest daughter turns 21 in a month. My youngest is 18. So they had to live in school settings in a very different world than I certainly had or you had in the very formative years of high school or college. On the one hand, it was terrible and there's probably a whole bunch of damage that's been done to them behaviorally.

00:08:40:16 - 00:09:05:19
Dan Keldsen
And, you know, in otherwise, on the other hand, the younger generations have been taught that teamwork is a thing, that you need to be good at it, that, you know, if you do larger projects with other people and therefore you need to know how to do that. So I think in a lot of ways they're much better equipped to as far as what they've experience in team based work that they're going to be needing to do in the in the future.

00:09:05:19 - 00:09:23:12
Dan Keldsen
Because nobody, you know, things are moving so fast, everything's accelerating. No one person knows everything. You can do everything. So you really need to to me, a part of an underpinning of the Gen Z effects is you need to leverage the strengths of whoever is part of your team, young or old. You know, it doesn't matter where they are in the planet.

00:09:23:14 - 00:09:37:12
Dan Keldsen
How do you bring out the best out of them and then use that as a wedge to drive forward into the future instead of just, you know, you're you're too old, you're too young, you're too you know, that doesn't work very well. So maybe we can do better things together.

00:09:37:13 - 00:10:01:23
Wayne Turmel
Absolutely. So let me hold your feet to the fire a little bit. I mean, it's wonderful to say, Oh, don't we all have these fabulous strengths and we do. And we should learn from each other. And we should. But purely practical basis in a world where you are in the office 24, seven, five days a week. Mm hmm.

00:10:02:01 - 00:10:17:18
Wayne Turmel
How do we bring the new hires of the world on? How do we onboard them? How do we incorporate and orient them so that they become productive, fabulous members of our teams quicker?

00:10:17:19 - 00:10:33:12
Dan Keldsen
Yeah. Yeah. So I so one of the things I hope is a strength for me is I like to take a look at what's happening in sort of the consumer world and bring it to the enterprise. Most of my work has been on the enterprise side, so how do those things and the sort of bridge between both sides.

00:10:33:15 - 00:11:01:11
Dan Keldsen
So I've paid a lot of attention to what is onboarding like from like I happen to be a gamer video games to a really great job of onboarding people because if they don't, they don't make money. You know, the the long game is you have a subscription or you buy, you know, a season or whatever. And if you have not engaged your people to get over that hump, to be onboarded and have some idea what they're doing, you can't milk them for money over a very long period or.

00:11:01:13 - 00:11:05:21
Wayne Turmel
Exploit their blood, sweat and tears for years as employees. Yeah.

00:11:05:23 - 00:11:30:00
Dan Keldsen
Exactly. Yes. No, that's. Wait, you're you're the you're the pessimistic futurist. I'm supposed to be the pragmatic summing up. But so from an AI, you know, I think unfortunately for enterprises there's not a lot of you know we've we got lazy in doing onboarding for new hires. When you're there in person, you can sort of, you know, you can make up for not really a formal onboarding process by just being there.

00:11:30:00 - 00:12:01:00
Dan Keldsen
So they can ask questions of the person in a cubicle next to them or whatever, you know, in the lunchroom outside, whatever. And it's definitely harder to do that if it's purely virtual unless you put some thought into to making that happen. And it doesn't have to be hideously formal, like I'm not a big fan of like governance teams that have 30 people that meet once a quarter or something really intense like that just set some baseline of, you know, like we do like standups from the Agile world totally applied.

00:12:01:00 - 00:12:20:09
Dan Keldsen
They can fit. It's not only for developers. You could do that with your marketing team or your finance team or whatever, and that's one way to get people to know each other, which I think is the biggest piece of onboarding, is you need to get to know other people in your organization. And by virtue of that happening, you will figure things out on your own.

00:12:20:14 - 00:12:56:14
Dan Keldsen
I think that's it shouldn't be on the employee to have to figure it out. It should be supported by smarter than usual managers and policies that have at least some bare bones to them. But it's, you know, you got to put pieces in there where you can connect people. It doesn't matter if they're in the office online or some situation where they're doing both and, you know, working in an office two or three days a week and not all the time, but you need to build little bridges so that you can get people out of, you know, maybe a maybe they had a bad experience right out of college and, you know, their first job

00:12:56:14 - 00:13:15:00
Dan Keldsen
was terrible, you know, just whatever it was didn't work out. So that experience is going to color them. Coming to your organization some way is good and bad, probably. So what can you do to give them an expectation of of what it's supposed to be like and how and not just what it's supposed to be like you would find in an interview.

00:13:15:00 - 00:13:33:15
Dan Keldsen
But the reality is, you know, we do have meetings that are on Monday afternoons and we are expected to talk about what happened in the last week and anything that we ran into, you know, anything that gives you some some structure. So that it's not totally up to the individual to try to figure out the probably ungodly mess that's your organization.

00:13:33:17 - 00:13:59:14
Wayne Turmel
Well, it's interesting, too, because I think we make some assumptions about Gen Z and millennials. My daughter is, you know, the poster child for millennial, at least age wise, right? She turns 30 this year. And I think we make some assumptions, you know, because these darn kids text instead of talking that they don't want in-person or in fact, that's not true.

00:13:59:14 - 00:14:22:09
Wayne Turmel
What we're finding is and it makes perfect sense in the beginning stage of your career, when you're young, when you don't know anything, you want more human contact, you want mentorship, and you want socialization and you want to meet people and all that stuff, right? When you're a middle aged goof who's near the end of his career and you want to be left alone to get your work done.

00:14:22:09 - 00:14:25:09
Wayne Turmel
Remote work is a beautiful thing.

00:14:25:11 - 00:14:29:20
Dan Keldsen
Right? Yeah. Yeah. So you can be a hermit in your virtual world.

00:14:29:22 - 00:14:45:14
Wayne Turmel
Exactly. But. But talk to me about what Gen Z thinks of, you know, socialization in the workplace. What are they looking for that we need to give them if we want them to be good, when we want them to stick around and all of that stuff.

00:14:45:16 - 00:15:16:20
Dan Keldsen
Yeah, all of that's a multi-hour conversation potentially. Have you heard of the Golden Rule that you should treat people as you'd like to be treated? There's a platinum rule that you should treat people as they want to be treated, which is unfortunately not done all that often in my opinion. You know, like there's you know, I've watched some of your recent episodes, the question of should your camera be on or not when you're in a meeting or a conference or whatever it happens to be, there's different situations where absolutely you should always you can't wrong probably.

00:15:16:20 - 00:15:33:17
Dan Keldsen
And there are certain situations where it's it's optional and maybe it's useful to have an official. David Nobody has to be on camera. It just takes a little burden off of people. So to the point of those darn kids, all they do is talk to each other and send means and, you know, you know, and they're just want to talk all that kind of stuff.

00:15:33:20 - 00:15:52:05
Dan Keldsen
That's true. Older people are as well. You know, we're all addicted to our smartphones. What would we do without them? I don't I don't know how I would ever get anywhere I needed to drive to if I didn't have GPS that told me exactly where to go, like a voice in my head. But that doesn't mean that they're, you know, it's a different channel to communicate through.

00:15:52:07 - 00:16:14:02
Dan Keldsen
That is maybe foreign and weird for older generations. And one of the aside from the plan, one of the things that we talk about in the book is reverse mentorship, as we normally talk about mentors as the old mentoring, the young, which is very useful, also doesn't happen nearly as often as it should. But, you know, I can learn from my kids, you can learn from your kids, you can learn from other people's kids.

00:16:14:04 - 00:16:35:20
Dan Keldsen
You know, what is their experience? What is some piece of that that might apply to you? Maybe it's actually more effective to just text somebody than to send an email or give them a call because maybe they're already on another call. Why not learn from all these pieces that are possible and then purposely decide this is how like if you and I were working together, how do we want to communicate?

00:16:35:20 - 00:16:56:05
Dan Keldsen
That was one of the videos you guys posted most recently is what are the rules anyhow? You know, Kim, can we agree on you know, look, we we need to have a, you know, a video camera on one on one conversation on a monthly basis. So we know how I'm doing my job and you can give me feedback.

00:16:56:07 - 00:17:06:15
Dan Keldsen
If we don't state that ever, then it's going to be a surprise, especially on the part of the employee. And that's usually not a it's not a great feeling. I don't think it's really the right kind of tender.

00:17:06:17 - 00:17:28:17
Wayne Turmel
Well, and I think that whole notion of the platinum rule and I'm passionate believer in that. I think the flip side of that is, yes, we need to understand what they want. And it's incumbent on us to explain why we want what we want. Right. We're not doing it because we're old and we're always right and we're not doing it because we're inflexible.

00:17:28:21 - 00:17:54:03
Wayne Turmel
Sometimes that's the right thing to do, and here's why. Right. But I think those conversations are what we aren't having. So, Dan, thank you very much. As I mentioned, Dan is the coauthor, to be fair, of Gen Z Effect. He's also the host of Next Future Today, we will have links to all of that in our show notes.

00:17:54:05 - 00:18:21:11
Wayne Turmel
So, Dan, I'm going to bid you a quick adieu for a moment and just remind everybody that those show notes are available at longdistanceworklife.com. If you have enjoyed the show, if you are a long time listener, please like and subscribe. You know how this stuff works. It's important for us to show up on search engines and the like, so help us out like and subscribe.

00:18:21:16 - 00:18:51:18
Wayne Turmel
You can also reach out to either Marisa or myself, LinkedIn, email, whatever works for you. We are also always looking for pet peeves and questions for future episodes. And of course, if you have not yet checked out Kevin Eikenberry in my new book, The Long-Distance Team: Designing Your Team for Everyone's Success, you might want to check that out and you can get more information that longdistanceteambook.com.

00:18:53:05 - 00:19:08:07
Wayne Turmel
All right. That is it. Ladies and gentlemen, boys and girls, thank you for listening. We will be back in our next episode with Marisa. Thank you so much for joining us. We appreciate your support. And don't let the weasels get you down.

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Guests, Hybrid Work, Surviving Remote Work, Working Remotely

Mastering Your Mindset for Remote Work: Tips and Strategies from Angela Shurina, an Executive Brain Coach

Wayne Turmel interviews Angela Shurina, an executive brain coach, about how to stay productive while working remotely. They discuss the evolving workplace and the growing trend of remote work, which allows people to work from anywhere. However, Shurina notes that many people struggle with the mindset needed for remote work, and she provides tips and strategies to help listeners overcome these challenges. One key issue is the importance of creating boundaries between work and home life, as well as differentiating between different work tasks. Shurina also emphasizes the brain's adaptability and the importance of understanding how to use it effectively, which she calls the "Brain's User Manual." Overall, this episode offers valuable insights and tips for anyone navigating the world of remote work.

Key Takeaways

1. Creating boundaries between work and home life is crucial for remote work success.
2. Differentiating between work tasks and having designated work areas in the same space can improve productivity.
3. Understanding the brain's adaptability and learning how to use it effectively can help overcome the challenges of remote work.
4. Overcoming the difficulties of mastering a remote work mindset requires checking assumptions against reality and using resources available to make changes.
5. The brain is an adaptive machine, and small environmental changes can have a large effect on focus and productivity.

Timestamps

00:00:00 Benefits of Working Remotely

00:02:05 Working Remotely and Mastering Oneself

00:06:58 Exploring the Benefits of Establishing Boundaries in the Workplace

00:08:57 Benefits of Understanding the Brain's User Manual

00:10:52 Overcoming Feelings of Overwhelm

00:13:36 Advantages of Digital Organization Systems

00:15:44 Organization, Overcoming Procrastination, and Brain Biology

00:17:30 Overcoming Procrastination and Designing Teams for Remote Hybrid Work

Related Episodes

Featured Guest

Angela Shurina

Name: Angela Shurina

What She Does: Executive Brain/Performance Coach

Notable: Angela helps entrepreneurs, executives and teams to optimize workflow, lifestyle and nutrition habits to help the brain perform optimally to achieve personal and professional goals faster and without burnout. Let’s make the brain our ally not the enemy.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:08:18 - 00:00:43:03
Wayne Turmel
Hi, everybody. Welcome to another episode of the Long-Distance Worklife podcast where we try to make sense of working from home, working in the office hybrid work wherever your brain and your butt are and getting stuff done. It is an ever evolving workplace, and that's what we are here for. This is not a Marisa episode, although we have been having an inordinate amount of fun with her lately, answering your questions and addressing your pet peeves.

00:00:43:09 - 00:00:58:17
Wayne Turmel
So she will be back next week. Do not fret, though. I am joined by a very, very clever person, the executive brain coach, Angela Shurina, who is joining us right now. Hi, Angela.

00:00:59:10 - 00:01:03:20
Angela Shurina
Hi, Wayne. So pleased to be here. Thank you for inviting me.

00:01:04:05 - 00:01:18:10
Wayne Turmel
Well, thank you for being here. Although you are not here, you are actually. And I love this about at the workplace right now. Last time I talked to you, I can't remember where you were, but it wasn't Brazil, which is where you are now.

00:01:19:00 - 00:01:21:17
Angela Shurina
Yes, it was Mexico, Playa del Carmen.

00:01:23:07 - 00:01:39:09
Wayne Turmel
Darn, your life is not bad. And this is part of the thing, right? Is you do good work and you write and you teach and you do all this stuff and yet you can do it from pretty much anywhere, which is a very cool thing.

00:01:40:00 - 00:02:04:10
Angela Shurina
Yeah, I think it's the reality for a lot more people. When people look into that, great, so we all know that most of us don't need to be in the office for all the hours that we work. And so why not take our self to some other place that we might explore, enjoy more instead of staying in one place in doing the work from there?

00:02:05:15 - 00:02:35:03
Wayne Turmel
Well, that's absolutely true, and there are lots of reasons people don't do that. You know, some people are grown ups with responsibilities and children and stuff, Right. And they're not free to do that. And here's the other thing. And this is what I want to talk about today is regardless of what chair you happen to be in at the moment, you still have to get work done.

00:02:36:04 - 00:03:03:12
Wayne Turmel
And our brains aren't always our best friends when it comes to this. And I know that you have done a ton of studying and writing on how the brain works and and or does it as the case may be. And we have a bunch of things I want to talk about burnout. I want to talk about fatigue. If we have time to it, we'll get to procrastination.

00:03:03:15 - 00:03:33:20
Wayne Turmel
And yes, I fully realize the irony of what I just said. I understand that. But let's just start with why do some people struggle with mastering themselves and creating a mindset that allows them to work remotely or free of the constraints most people have and other people just can't do it?

00:03:35:13 - 00:04:14:08
Angela Shurina
You know, I actually would just throw it in other place. But since you asked this question, I think a lot of people have assumptions that they don't check against reality. That's, I believe, the foundation of it. Right. So we think that it is not. It is impossible to, let's say, move with our family to another country, even if, you know, for a short while, because I don't know, because of kids school or because, you know, we are used to certain things or getting groceries or having our routines taken care of.

00:04:15:03 - 00:04:48:11
Angela Shurina
But then when you do research, actually the environment changed so much and you can do all of those things in most places in the world. And the world is much more open to that and ready for that. Right. And so I think it's assumptions and not feeling like maybe people have resources to put a little bit extra work into that research and decision making and changing things.

00:04:48:17 - 00:05:19:16
Angela Shurina
And then another aspect of it, of course, when we are in a familiar environment, we spend much less energy on making different decisions, on learning or on doing our thing, everyday things and people. And our brain is always trying to save energy, right? So when people think about how can it move to or should I move to another country, the brain immediately for most people will say no, too much work will already overwhelmed tired fatigue.

00:05:19:21 - 00:05:34:01
Angela Shurina
So no to the idea, right? See where you are, where we are because that's familiar. That's no additional energy expenditure. And that's why people tend to stay in the same place. Well, even.

00:05:34:01 - 00:06:10:12
Wayne Turmel
If they are in the same place. You said something that really resonated with me, which is I work from home. I have for a very long time, but things have kind of shifted in my domestic relationship with my bride, and I find them because I am home all day. I am doing a lot more stuff today. I'm waiting for the dryer repairman and I'm doing all of this kind of stuff that I used to being a good old cis at white male used to give to my wife to do.

00:06:11:15 - 00:06:28:02
Wayne Turmel
And I find now that because I'm home, I'm doing a lot of that stuff and I'm not as focused on work. I'm kind of more stressed than I was. Is that normal or is that just me?

00:06:28:23 - 00:06:58:08
Angela Shurina
No, it is absolutely normal. And that's an issue for a lot of people working from home. People don't put enough energy and time into organizing their work and home environment, separating them and building boundaries around them. By boundaries, I mean, for example, hours when people work, when people take breaks and take care of their other responsibilities at home, where people do their work.

00:06:58:08 - 00:07:31:05
Angela Shurina
Right. Where is the workplace? Where is the place for food or for doing other things? The entertainment, learning, taking care of our responsibilities. So for our brains, banality is very important. One example that might be you know, a lot more people might understand is, for example, if you decide to work at home in bed where you usually sleep, the brain is that a very, I don't know, magical adaptation machine.

00:07:31:11 - 00:08:15:11
Angela Shurina
Whenever we switch our environment from bad to we are from, you know, whatever we work to the bed, our brain immediately puts us in this state ready for sleep, because that's what we usually do when, when we in bed. So certain neurotransmitters are released, certain are not released. And we get into the sleepy state. Right now, if it's not sleeping time and somebody is trying to work there, they will not feel that productive and focused and effective at doing the work because the brain reads the environment and prepares for what you usually do there and creates the state optimal for that task.

00:08:16:09 - 00:08:50:00
Angela Shurina
And that's why, you know, even if the our working space is limited, not everybody can have separate office and separate room for for doing other things, having seasonality in a sense that, you know, maybe moving your table, maybe having different of corners of the same room for doing different work and taking care of other responsibility that will really help people to improve their productivity and effectiveness of doing other things.

00:08:50:07 - 00:08:56:09
Angela Shurina
So like environment, that's I think people are just not taught that fact.

00:08:57:00 - 00:09:15:21
Wayne Turmel
And I think there's a lot of things people aren't taught, not the least of which is how easily we trick our brains for good or evil. I keep moving. Your table close to the window shouldn't be as big a deal as in fact, it is.

00:09:16:09 - 00:09:41:18
Angela Shurina
Mm hmm. Yes. Because, you know, like, for example, it increases the production of dopamine, and it is one of the major molecules that allows us to stay focused and accomplish things and have energy and drive to to accomplish tasks. And so if somebody works, for example, in a corner that is darker, they are going to be having a harder time just focusing on things and getting things done right.

00:09:42:05 - 00:09:53:11
Angela Shurina
I like to call this, you know, Brain's user manual, like nobody taught us those things, like how to actually use our brain. Of course, one of the reasons was there was not enough science compared to now.

00:09:56:16 - 00:10:27:07
Wayne Turmel
What you said is disturbing. I impulse and I'll tell you why. It's because because our brains are so easily tricked and because we're not always conscious of what is going on, we get in our own way. And so let's take a look at some of the most common things that people experience, and you can help guide us through some of this.

00:10:27:20 - 00:10:34:03
Wayne Turmel
The first thing I think that a lot of people are feeling is just a sense of overwhelm.

00:10:34:19 - 00:10:36:02
Angela Shurina
Mm hmm.

00:10:36:04 - 00:10:52:17
Wayne Turmel
Things are just it's just too much. And I'm trying to keep up at work and I'm trying to be a good soldier and I want to be a good teammate and I want to be a good employee. And I want my boss in while I'm working so I don't get fired. And, oh, by the way, the dog needs to be walked and their stuff.

00:10:52:18 - 00:10:59:03
Wayne Turmel
Yeah. Why does our brain beat us up like that?

00:11:00:20 - 00:11:19:03
Angela Shurina
Yes, The brain is always actually not trying to beat us up, but trying to do its best job to help us accomplish things in life and, you know, get what we want. But it has, again, its user manual. It's kind of like every car hybrid, electric or gas has a set of rules how to use it. The same for the brain.

00:11:19:13 - 00:11:57:15
Angela Shurina
And our brain has also limitations. It's not limitless in its capacities. So one of those limitations, for example, is our working memory or that part of our brain that keeps the stuff that we are working on or thinking off in one place to analyze, to process and to help us achieve it. Now, again, it is limited. And so the more stuff we put there without management, without, I don't know, putting certain on schedule or things in certain folders or a project, if we just keep them at the back of our mind, so to speak, in that working memory.

00:11:57:23 - 00:12:46:08
Angela Shurina
That's where the feeling of overwhelm comes from because all of those things there in that center, in that working memory at the same time. And the reason is because people are not taught that to separate their life and their work into different projects. And how can we do that? Very simple. Let's see if you have different projects at work you can create on your computer different folders, and you put the information in related to that in those folders and then you studio things and you write it down again, put into folders, schedule them, and then that unloads your working memory because now it's kind of like in the cloud.

00:12:46:13 - 00:13:08:23
Angela Shurina
Right. If somebody has personal life project the same thing, creative folder, schedule it. If you need to spend time with family, with dogs, you know, with spouses, then put it on your calendar. And now you are not just trying to keep it in your working memory, trying not to forget. Now it's out there, manage by our technology that can actually help us to feel less overwhelmed.

00:13:10:03 - 00:13:36:00
Angela Shurina
And one of the most popular strategy from productivity coaches is that you have to manage your life and work as projects and you have to unload what you keep in your brain into some device, into some storage, can can be folders, can be your schedule. So you don't think about it all the time, like what you have to get done, right?

00:13:36:02 - 00:13:48:12
Angela Shurina
You put in place reminders. I personally put reminders for anything from my work to doing my laundry, etc. So it's all in the schedule and I can be free thinking about whatever I need to think. At the moment.

00:13:50:00 - 00:14:11:22
Wayne Turmel
I am both old and analog, and so I do everything by notebooks. Is there an advantage to doing it electronically? Does the old analog, you know, write your list out, keep it in a paper calendar? Are there differences?

00:14:12:13 - 00:14:36:14
Angela Shurina
Yeah. The difference is about the effectiveness of the system. Now you can write them down, but then you have a system to organize that. Do you have separate folders for different areas of your life and work? So we need to when you need to find something, it's actually easy to find. The advantage of digital system is that number one, it is.

00:14:37:10 - 00:14:58:13
Angela Shurina
It can be structured in so many ways, right? You can have folders of all kinds and you can put links there and audio files and video files. Number two, it can be accessed in theory from everywhere. Like if you have your Google Drive, for example, you can access it from your phone, you can access it from your computer.

00:15:00:02 - 00:15:21:08
Angela Shurina
Another thing, you can connect it to your calendar that will send you reminders. You can share it with other people, and then when you want to physically move, you don't have to move your notebooks and think about that or getting a new notebook in just one place all the time. And I think the last but not least, it's searchable.

00:15:21:16 - 00:15:42:21
Angela Shurina
When you put it into digital storage. Now you can put in keywords and search for a very specific thing instead of trying to browse through, you know, for example, and again, can be done probably with notebooks too. But it requires that organization so you can actually find the stuff that you put in there easily.

00:15:44:02 - 00:16:11:07
Wayne Turmel
Wow. That is a lot of stuff and I am properly shamed. But let's in the few minutes that we have left in time is fleeing. Good heavens. I do want to make sure because this is my personal demon. And so I am using this as therapy time. And I make no apologies to our listeners about this. My big demon is procrastination.

00:16:11:07 - 00:16:30:16
Wayne Turmel
I am a world class procrastinator. Here I am at 43,000 words of the new novel, and it ain't going anywhere. Tips for Overcoming Procrastination. Maybe. Why does our brain do that to us and what can we do about it?

00:16:32:00 - 00:16:59:16
Angela Shurina
So there are a few things, you know, from biology to psychology. I probably want to start with psychology because biology might take a while to unpack. So psychology, you know, your brain actually, Wayne, is not procrastinating, not, you know, the way you think your brain does everything to keep you alive, to keep you fed, to keep you having a roof over your head.

00:17:00:02 - 00:17:30:07
Angela Shurina
So your brain does the important things. Now, why brain? Our brains primary purpose is survival. And so if we procrastinate on some project, that's because a couple of reasons I'll bring think it is not important to our immediate survival and thriving. Right. And that's why we tend to do things the urgent, especially if we are committed to someone and procrastinate on things that are kind of good to you.

00:17:30:07 - 00:18:09:06
Angela Shurina
But you know, we might skip it. And that's internal knowledge of what's important and urgent and what is not. That is because of procrastination on some projects, but not on others, like, you know, essential work that pays the bills. You, the people usually don't procrastinate on that. And number two, the brain often thinks that the project that you're procrastinating on is too expensive, meaning you have to put a lot a lot of energy in that the cost and the outcome, the reward is unknown somewhere far in the future.

00:18:09:06 - 00:18:38:06
Angela Shurina
So your brain is much more concerned with the immediate survival. And that's kind of the answer to this question. And the exercise here is to figure out, to talk to you, to your brain and create this urgency almost artificially by, for example, writing down all the potential benefits of finishing this project if you're working on your book, right.

00:18:38:12 - 00:19:02:18
Angela Shurina
So you might start journaling a little bit about what this book can bring into your life, how can improve, how it can improve your business, what kind of connections in opportunities it can bring into your life, how much more income it can bring, and then maybe put more examples to make it really true to your brain, to make your brain understand that this is actually important for your future.

00:19:03:07 - 00:19:21:18
Angela Shurina
This is where I would always start if I find people who I work with procrastinating, I'm trying to make them understand why it's important in the first place. Right? Talk to your brain about the rewards and the future that you are getting from getting this done.

00:19:22:23 - 00:19:56:20
Wayne Turmel
Wow. I don't know about talking to my brain. It has been a pleasure talking to your brain, which works very differently than mine. We are at the end of our time, alas. Thank you, Angela, for being with us. We will have notes, links with how to reach Angela, Executive Brain Coaching, all of that good stuff. We will have that in the show notes, which are of course on longdistanceworklife.com.

00:19:56:20 - 00:20:30:15
Wayne Turmel
Angela, thank you for being with us. I am going to wrap things up here. If you are interested in this episode or any others, please like and subscribe. Tell the rest of the world. Our listenership is growing in leaps and bounds. Most of that is due to the hard work of Marisa. If you want to reach it myself or Marisa, you can reach us on LinkedIn or wayne@KevinEikenberry.com, Marisa@KevinEikenberry.com.

00:20:31:11 - 00:20:58:14
Wayne Turmel
Tell us your pet peeves. Ask your questions. Let us know what you think. Also, if you are thinking about how to design your team for remote hybrid work, trying to find that balance. Kevin Eikenberry and I have our new book, The Long-Distance Team: Designing Your Team for Everyone's Success. You can learn all about it and get free stuff at longdistanceteambook.com.

00:20:58:23 - 00:21:05:03
Wayne Turmel
That's it for another week. Thank you so much for being with us. Thank you to Angela Shurina.

00:21:07:11 - 00:21:25:13
Wayne Turmel
I hope to talk to you again soon, folks. Don't let the weasels get you down.


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