Remote Work for All: How Developing Nations are Embracing New Work Paradigms with Alvaro Daza
Guests, Leadership, Technology, Working Remotely

Remote Work for All: How Developing Nations are Embracing New Work Paradigms with Alvaro Daza

In this episode, we welcome Alvaro Daza, a visionary entrepreneur with a passion for remote work and its impact on the Global South. Alv shares his unique insights from living and working in diverse countries like Colombia, Kenya, and Dubai, where remote work has been a natural way of life long before it became a global trend. He explores the evolution of remote work in lesser developed countries and how innovative solutions like virtual offices and metaverse meetings are reshaping the future of workspaces. Discover how companies are preparing for remote work, the importance of mindset shifts around productivity, and how community-driven organizations like Alv's Circlolo are creating connections and empowering remote workers worldwide. Whether you're a leader or team member on a remote team, this episode will open your mind to the exciting possibilities of remote work in our ever-changing world.

Key Takeaways

1. Remote Work in the Global South: Countries like Colombia and Kenya have embraced remote work due to historical infrastructural limitations, making it a natural and well-adapted practice for them.
2. Shifting Mindsets: Companies need to embrace a shift in mindset about productivity, recognizing that remote work can be just as effective as traditional office work, and employees can be productive in various timeframes.
3. Future of Offices: The future of offices lies in alternative spaces, such as virtual offices in the metaverse and flexible policies for remote work, fostering creativity and reducing environmental impact.
4. Embracing Freedom: Companies should focus on building communities and providing freedom for employees to work on projects based on their expertise and interests, promoting satisfaction and productivity.
5. Sustainability and Accessibility: Remote work reduces commuting and makes work accessible to more people globally, benefiting the environment and creating opportunities for a diverse workforce.

View Full Transcript

00:00:07:20 - 00:00:32:16
Wayne Turmel
Hi, everybody. Welcome. Welcome to the Long-Distance Worklife. The podcast where we try to help make sense of the world of remote and hybrid work and help you not just survive, but actually maybe enjoy it a little and live your life. My name is Wayne Turmel. I am super, super excited and I'm warning you now we're going to get super geeky today.

00:00:32:20 - 00:01:01:07
Wayne Turmel
We are going to talk about remote work in parts of the world that you might not have thought about for a while. And we're going to talk about do offices still make sense. And the person who's going to guide us through all that is not Marisa, who is not here today. We do, in fact, though, have Alv Daza who is well, he'll tell you all about himself in just a moment.

00:01:01:08 - 00:01:04:09
Wayne Turmel
Alv, welcome to the Long-Distance Worklife.

00:01:04:11 - 00:01:13:08
Alvaro Daza
Thank you so much, Wayne. I'm super thrilled I've been here and I'm very happy to say hello from Colombia, in South America.

00:01:13:10 - 00:01:38:21
Wayne Turmel
So we're going to start with something that I am in old North American white guy, and I have preconceptions about what offices look like and what remote work looks like because that's my frame of reference. Group of you are a Colombian who has lived in Kenya and currently lives in Dubai, but is now at the moment back in Colombia.

00:01:38:23 - 00:01:47:15
Wayne Turmel
And I'm going to guess that you have seen stuff that I have not. So before we get started, introduce yourself real quick and your company circle up.

00:01:47:19 - 00:02:20:03
Alvaro Daza
Thank you so much. Yeah, my name is Alvaro. I'm Colombian. A started is company connecting people across the world, selling bracelets into the last For over five years. I started traveling the world and I ended up traveling to 64 countries in that way. Then after COVID, I started a company called Circle, which is a community that connects remote workers, companies who want to transition to remote working governments, to finding ways of redefining the future by improving the ways how people work, how people connect to people, go to places.

00:02:20:05 - 00:02:29:14
Alvaro Daza
And I'm currently, in fact, yes, living in Dubai for three months in the year and moving around the world across more or less 12 countries per year every every time.

00:02:29:18 - 00:02:59:09
Wayne Turmel
Good heavens. Okay, so most of your experience certainly that's relevant to this conversation has been in what is unquestionably called lesser developed countries. I love your term for it, which is the Global South, which is kind of everything that is in North Asia, Europe, North America. When we're talking about remote work, the change here has been very seismic and it's been kind of gradual.

00:02:59:11 - 00:03:07:21
Wayne Turmel
What is the remote work scene in the global south in countries like Colombia, for example, that we might not think about?

00:03:07:21 - 00:03:29:11
Alvaro Daza
In fact, Colombia got used to remote work way before it was a thing as we were as we were discussing earlier. For example, Colombia, Colombia has had the needs of working remotely because in many, many moments we didn't have the enough resources or infrastructure to travel to another city, for example, to get education or to learn new skills or to communicate with people.

00:03:29:11 - 00:03:55:03
Alvaro Daza
So in many locations, we will need to have a meeting over a phone call, not even a video call, but a phone call and send, for example, the science of over the mail. I remember when I was a state, I studied architecture so when I was starting, I used to design infrastructure for places where violence was existent in Colombia, and I used to have to send the plane the plans of the designs with the bus, with the local bus, because it was the only way how the plans will arrive to the country, rightly so.

00:03:55:03 - 00:04:15:03
Alvaro Daza
I was working remote. I would visit the place or I would see pictures and videos and I would work from remote and and send the things to Colombia. I never had. For example, in the global south, that's something that happened for in some cases, we never had the time of adapting to that transition between the office, the office space and the remote work space.

00:04:15:05 - 00:04:23:17
Alvaro Daza
And we just jump without knowing into learning new skills that right now are very useful. And that's why the Global South is catching up very fast with it.

00:04:23:19 - 00:04:38:08
Wayne Turmel
And it's also because there's been less reliance on the p c. A lot of these countries went from not having access to doing everything on mobile devices.

00:04:38:10 - 00:05:01:08
Alvaro Daza
Totally, totally. That's true. For example, what happened in Colombia and in Guinea in particular, there are two countries that I know like deeply. It was that in the case of Colombia, the government started before. We didn't have infrastructure ala we had 60 years of violence. Hence we didn't have the opportunity of communicating between cities or doing so in the in 13 has a plan of eradicating violence in the country.

00:05:01:08 - 00:05:36:00
Alvaro Daza
The government has started a plan to establish optic fiber across the country and then an educational program sending laptops to the kids so the children so they can learn and they can educate themselves online without having to go to the schools because they were exposed to violence or otherwise. And in the case of Kenya, the the government, not the government, but a local company called Safaricom and started giving the community access to a new banking system by empowering them using the normal cell phones, not even as smartphones for doing transactions with everybody, like peer to peer transactions everywhere.

00:05:36:06 - 00:06:12:11
Alvaro Daza
And that became a thing. The fact that, for example, 80% of Kenyans, they didn't have a bank account, but they do have M-Pesa, which is the mobile banking system. So they were used to that remote banking work that as if fighting 2011 when, let's say, remote work, it started to become a thing among some Colombians. What professionals working mainly in marketing and software led to have in Colombia has now Colombians now working from their mobile phones, working from from the lockdowns in conditions that they were not really suitable, but that allowed them to access to These weren't working for international companies.

00:06:12:17 - 00:06:38:13
Alvaro Daza
Same in Kenya, for the youth who were not having access to investors. So reaching us, the investors in London and in the Gulf, in Saudi Arabia, in Dubai, working with them, sending them all of the due diligence to having access to funds and things. So probably that's why because of the way how we needed to adapt as countries, it's why remote work is not a new thing for us, but kind of a natural thing that we just adapted to.

00:06:38:13 - 00:06:39:20
Alvaro Daza
And now we just rename it.

00:06:39:22 - 00:06:49:03
Wayne Turmel
I mean, not to put too fine a point on it, you don't have 150 years of deprogramming to go through and go through the years.

00:06:49:05 - 00:06:49:14
Alvaro Daza
You don't have.

00:06:49:14 - 00:07:13:08
Wayne Turmel
Multiple generations of people who schlep to the office and then had to unlearn that which okay, so you've been working in these countries in the Global South. I love that term. And now you're in Dubai and there is no shortage of offices in Dubai. So here's my question for you. What are the future of offices? When do we need offices and when do we not?

00:07:13:10 - 00:07:38:01
Alvaro Daza
You know that now that you mentioned Dubai, I remember like Dubai, in fact, is also part of the Global South, Right? I call the Gulf and the Emirates. They are nontraditional economies and particular the Gulf has developed over the past 50 years, initially as a response to to a process of of independence that they were going through, like trying to take ideas from the best in the world back into time.

00:07:38:02 - 00:08:05:23
Alvaro Daza
So they do have the infrastructure of the US combined with the infrastructure of of the UK and then from from Japan and then from China and everything is kind of a mix. And as you say, Dubai does not have a shortage of offices, but for the past or like looking forward to the past 50 to to the next 50 years, Dubai's actually developed a plan to make people work from home by redeveloping the cities and like rebuilding areas of the city.

00:08:05:23 - 00:08:32:14
Alvaro Daza
So what you find is that now the developers, for example, in Dubai, it's very common to find developers offering you get you an apartment with a co-working space, get your apartment in a co-living space. There are hotels actually is a very good sample. Robberies is a hotel chain in Dubai, which is actually in space. They are all across the all across the city and they have coaches, they have living rooms, and they also have infrastructure for remote workers.

00:08:32:16 - 00:08:58:11
Alvaro Daza
Dubai, as well as other 52 countries in the in the in the world, which actually, by the way, 62% of these countries are in the global south, like the UAE, like together with all the other 52 countries have issued remote or visa policies for remote workers in what I think is offices are only required. And this is this is probably my vision are only required if and only if we need to start information physical.

00:08:58:13 - 00:09:11:18
Alvaro Daza
And why do I say this? Because what people have found is that is more interesting to have meetings in unusual environments, and it's actually proven that having meetings in initial environments can actually increase your productivity.

00:09:11:20 - 00:09:24:05
Wayne Turmel
So just to make sure know just to make sure people know what you're talking about, you're not saying you don't have meetings and you don't get together physically, but you can have a meeting pretty much anywhere.

00:09:24:08 - 00:09:25:19
Alvaro Daza
It's actually, in.

00:09:25:21 - 00:09:35:00
Wayne Turmel
Fact, not being in conference room B where you spend all your time may actually be better for creativity and.

00:09:35:02 - 00:09:59:19
Alvaro Daza
Totally in fact, like, let me tell you something that happened over the past two months, particularly in Colombia and in the Emirates, in Colombia, the first duty duties realization. AUDIENCE So this is or the first like crime audience was held in the metaverse in the US in the past two months. Like the guy the guy didn't need to move from the prison and the judge needed to move from his house.

00:09:59:21 - 00:10:17:02
Alvaro Daza
They had the audience in the metaverse. They create a whole office, they create the avatars of the characters, and they have they held the audience there, the lawyer, the judge. And in the clip that the presenter went all in there, in the in the places and all the this was held online. This was the first time ever in history.

00:10:17:04 - 00:10:36:02
Alvaro Daza
And now in Dubai, parallel to that one and a half, one one month ago, there was this project called London that was launched. And this is a project that offers virtual offices in the metaverse where the all the employees of the company can create their own avatar. And they sit down in a meeting room, but it's a virtual meeting room.

00:10:36:04 - 00:10:52:15
Alvaro Daza
They can be talking is like a game, so they can be talking that can be shared and they have the meeting there if they want, and they don't need to move from their locations. They if they are in the UAE or if they are outside in other parts of the world. So what I think is this the evolution of offices, it's going to be in two directions.

00:10:52:15 - 00:11:15:17
Alvaro Daza
One, alternative spaces empower local economies. This can be coffee shops, these can be restaurants, these can be places designed for remote work by the like, by the governments, like communal spaces for it or places in the metaverse. So then help us it help us to save in the city infrastructure times in transport nation and build more sustainable cities by requiring less and less cars to move, moving from one place to another.

00:11:15:17 - 00:11:41:12
Wayne Turmel
Again, I can geek out about this for a long time and you said a couple of things that have triggered much larger conversations in my adult brain as you're dealing with companies literally all over the world, obviously you have brand new startups who can start from scratch and kind of start from a blank piece of paper. But we also have existing companies with existing infrastructure.

00:11:41:12 - 00:11:54:23
Wayne Turmel
And what do you see? How are these organizations going to prep for remote work? What do you think the the important things are to consider when making that move?

00:11:55:00 - 00:12:17:07
Alvaro Daza
I think that, first of all, the main thing for big companies is the mindset around productivity, right? And this is what I find most of the times where I'm working either with governments or with corporates on the same topic, the first or some of the first impressions I get is like, Yeah, but am I is going to be as productive as they are if they are not in an office.

00:12:17:09 - 00:12:37:18
Alvaro Daza
Right? But other people who I'm working with going to be really responsive with the task they need to deliver and so on and so on. So the first thing for me is the companies are prepared, like some of the big companies are preparing by having infrastructure like alternative infrastructure. In this case, for example, network of apartments where they can host their produce.

00:12:37:18 - 00:12:57:07
Alvaro Daza
So the people who are working with them, some people are doing it really in a very funny way. They are having like, let's say, methods of control. By putting things like making people are asking people to to, to measure day time as they work day. If they wake up from the from the work station, they have to stop the time of productivity and so on and so on.

00:12:57:07 - 00:13:37:04
Alvaro Daza
And some other companies are just going 100% remote and trying to, let's say, go without timeframes and and these type of things to work. What personally we found is that each company is very different and the best way of preparing for remote work in the case of the companies is understand that first of all, is a responsibility, meaning that the indirect implications and that implications of working remote are not only mental health implications, improving the mental health and the connection of people with the plot, with the family and loved ones and but also environments, environments of compensation or environmental effects by, for example, making cities that can breathe better because the cars are not moving

00:13:37:04 - 00:14:08:19
Alvaro Daza
anymore. That much. And for a company to prepare for remote work, the first thing that needs to to happen is a shift in the way how they think of productivity and understand that people can be productive as long as the company understand deeply their produce and know what are the best times for productivity of each and every of them that there are like there is enough information on the types of productivity, the types of personality, and how that personality can affect and can make people, people able to work in different timeframes.

00:14:08:21 - 00:14:42:01
Alvaro Daza
And if companies take this as an advantage, especially international companies, they can actually find an ally in remote work to make the companies work better If they have the employees not only related to the place where they work from, but to the waste, how they work in order for them to achieve task and I also think that the companies that some companies in the Global South, particularly that are working closely with governments and making sure that because that's another and other challenge is the policy making right and how the how the framework, the legal framework works in each country.

00:14:42:01 - 00:15:06:05
Alvaro Daza
So some companies are already working with policymakers in order to create a flexible policy that can allow companies to introduce in nontraditional timeframes so the employees can actually be productive in their own way. So I think that these are the two sides, the companies working with policymakers and the companies understanding the productivity times of their employees in these ways is how companies, I think, are preparing for remote work.

00:15:06:08 - 00:15:20:16
Wayne Turmel
So much good stuff. How to single out a circle of work. I mean, you know, you've got people and stuff and just as the guy running the business, how do you structure it and make it work?

00:15:20:16 - 00:15:40:14
Alvaro Daza
I met a very good friend as I was traveling five years ago. His name is Matt Perez and his wife. I remember I arrived at his house. He told me about his company called Near Salt and this these and they are salt companies, a company that creates software for companies who want the people to work remotely, essentially. So this was a whole new thing for me.

00:15:40:16 - 00:16:10:08
Alvaro Daza
And then when I asked him about some works, he says, Well, my company has no bosses or no or employees. And I'm like, How is that? So it's like, you see, I develop a concept that is called the radical companies movement and this radical company movement consists in finding organic waste in the same way how the brain works and operates by using the stimulations from the environment to allocate tasks across the people or among the people who are working in a company.

00:16:10:11 - 00:16:28:11
Alvaro Daza
And like the same small groups are small corporate products. So I fully I fell in love with this idea and I tried many times to have a company without bosses and employees. I failed many times. And what we found kind of a good formula. That is the way how we work. Currently, we have teams allocated in different parts of the world.

00:16:28:11 - 00:16:57:15
Alvaro Daza
We are 100% remote and what we do is we hire people or we work with people who have, let's say, unique sets of skills. They are not only good in accounting, but they can also be good in market and also good in design and also good in different other things. So then they can be allocated in different types of tasks and they can get money, let's say basic money, very good money, but also they can get bonuses by things that they do or achievements that they make based on the new ways.

00:16:57:15 - 00:17:15:09
Alvaro Daza
How the company find new find is that a company has seen in ways to perform better at remote. What does it say on the on the backend now on the front end circle is very difficult in that community. We understand that right now companies are not any more about a product company out of now and for the future about a community.

00:17:15:11 - 00:17:37:20
Alvaro Daza
So we are essentially a community that aims to connect remote workers and communities around the world. What we do is we find the providers of accommodations, we find the policymakers, we find the companies, we find the insurance providers, like every aspect of what a remote work worker might need or a remote company might need. We find them, we connect them, and then we sell a membership.

00:17:37:22 - 00:18:00:17
Alvaro Daza
And these membership that can be a corporate membership or an individual membership, let's say, falls under a tier that is represented by this bracelet. When people have access to that membership. Just to give you an example, if you are a sole proprietorship or like an individual and you want to travel to work, we just offer you this membership and you never have to pay a bigger a bigger cost for rent.

00:18:00:17 - 00:18:21:05
Alvaro Daza
You just travel and always you pay the same for an apartment in more than 80 countries in the world, you always get the same health insurance. That is actually I had the general travel insurance, but I health insurance, you have you have access to 30,000 gyms to assistance in disaster assistance and everything you need for us. Remote worker only pay once so that you don't have to worry.

00:18:21:07 - 00:18:37:22
Alvaro Daza
But now as a government, what we do is we connect you with the stakeholders, with the remote workers, with the companies who are working in, let's say, transition for remote work, and we attract the companies to your country and we have you to do the policy making in order to redesign the city. So to adapt this is for remote work.

00:18:38:00 - 00:18:56:18
Alvaro Daza
And as a corporation, what we do is we onboard all the people that you are working with who are remote workers or consultants and only pay us one fee, you get access to all the properties for the things that you need to so you don't sign 10,000 contracts in each of the cities where you operate. You only sign one contract and that gives you access to everything.

00:18:56:20 - 00:19:33:21
Wayne Turmel
So that I mean, you're seeing a couple of things in terms of circle. So it's a central centralized approach relies upon working, working, you know, across across the globe, essentially what I'm what I'm hearing about what you're doing as circle is when you work on a project basis, it allows much more freedom for remote work for people to be on their time zones, because when you're assigning the project, it can be by geography, it can be by skill set, it can be by whatever.

00:19:33:21 - 00:19:54:07
Wayne Turmel
And that notion of, you know, you're going to work on this project for a while and then you're going to work on this project for a while is another change that is going to happen in the workplace. Instead of you're going to sit at this desk for the next five years until your boss dies so that you can get a promotion through.

00:19:54:09 - 00:20:20:04
Alvaro Daza
I think that's right. Now, it's not anything like it's good that that you mentioned the word promotion. I think that there's a very funny, funny term that I, I don't like very much, but I hear a lot that is that them call emotional salary. Right. So like that emotional side is like let's say all the incentives that your company gives you in order to feel better at the workplace and like wanting to stay in the company.

00:20:20:04 - 00:20:41:05
Alvaro Daza
Right. Why? Because some companies found that people will stay in a work position for 18 months on average, and they will leave for another job. So many companies were struggling with retaining the employees. They developed this whole compensation package that is called no emotional salaries. First of all, I think that's very creepy because I shouldn't have to stick to it.

00:20:41:05 - 00:21:08:07
Alvaro Daza
I have to to compensate someone like it to make someone feel happy about something that they're supposed to love. Right. It would be better and easier if a company understands the people that they are working with, their dreams, their aspirations and their intentions. And that's white promotion doesn't matter anymore, or that emotional salary doesn't matter anymore. People are identified by the idea of belonging again, and that belonging is not a physical space or a brand.

00:21:08:12 - 00:21:28:21
Alvaro Daza
They don't want to work for Google or for Facebook or for Apple. They want to work for a project for something that brings change, for something that is aligned with what they do. And they don't want to be promoted somewhere. What they want is to be able to cover and to afford whatever they want to afford. And they they don't necessarily want to be associated with one with one type of job.

00:21:28:23 - 00:21:44:16
Alvaro Daza
They want to be jack of all trades. Right? Like somehow people want to be a singer at the same time that they are an influencer at the same time that they're in a content and that is all one person. So if you understand that way how people think and understand the world right now, that is a perspective of freedom.

00:21:44:16 - 00:21:56:08
Alvaro Daza
And companies use that freedom to give people the enough space to develop their capacities at 100%. So then companies are going to be not only more productive, but people are also going to be happier.

00:21:56:11 - 00:22:08:04
Wayne Turmel
Well, again, you know, we have gone on way longer than we were supposed to and still could. If you ever get to Las Vegas. I owe you a beverage, my friend.

00:22:08:04 - 00:22:09:19
Alvaro Daza
I would love to.

00:22:09:21 - 00:22:35:06
Wayne Turmel
We need to continue this conversation. In the meantime, for those of you who've enjoyed this show and want to know how to get hold of Alvaro and learn more about Circolo, go and we will have his LinkedIn information and links to the company and all of that good stuff available on our website. Longdistanceworklife.com.

00:22:35:08 - 00:23:12:20
Wayne Turmel
You listen to podcasts, by the way, we just went over 5000 downloads in barely a year. We're very pleased people are finding the show. I suspect some of that is people telling people about the show. So if you like us, please like and subscribe. It means the world to us in the podcast business. If you want to reach out to us, if you have comments, questions, vicious personal attacks, especially if you have specific questions or pet peeves about remote or hybrid work, you can contact Marisa at Kevin Eikenberry.

00:23:12:20 - 00:23:39:09
Wayne Turmel
Dot com. Wayne at Kevin Eikenberry dot com and we will include you in your question in some of those episodes. Meantime, I'm going to remind you, if you are looking at redesign your team, my and Kevin Eikenberry's book, the Long-Distance Team: designing your team for everyone's success is out there in the world. You can find that at longdistanceteambook.com. Alv Daza,

00:23:39:09 - 00:23:50:21
Wayne Turmel
Thank you so much for being with us. We will be with you in the next episode of The Long-Distance Worklife. Thank you for joining us. Don't let the weasels get you down.

Time Stamps

00:00 Introduction
00:32 Alv Daza's Introduction
01:01 Remote Work in the Global South
02:20 The Future of Offices
06:38 Preparing for Remote Work
15:06 Circolo
19:33 Future of Work
22:09 Conclusion and Call-to-Action

Related Episodes

Featured Guest

Alvaro Daza, founder of Circolo

Name: Alvaro Daza

What He Does: Co-founder of Circolo.life | Nomad Entrepreneur | Author

Notable: As founder of Circolo, a Network State that connects people and communities around the world, Alv focuses in creating a world for a new kind of citizen who travels, works, connects and discovers at the same time.


Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

Read More
Status Colors & Need for Clear Communication - episode of Long-Distance Worklife podcast with Wayne Turmel and Marisa Eikenberry
Ask Wayne Anything, Surviving Remote Work, Technology, Working Remotely

Remote Work Rants: Status Colors and the Need for Clear Communication

Marisa and Wayne are back sharing your pet peeves. They explore the importance of maintaining professional environments during video calls and emphasize the significance of AV hygiene and user experience. They also delve into the intriguing topic of status colors on platforms like Slack, uncovering the obsession some individuals have with constantly monitoring their teammates' online presence. Marisa and Wayne provide insights into the challenges of remote work etiquette and team dynamics, ultimately aiming to foster more productive and harmonious remote work environments. Tune in to relate, vent, and discover ways to overcome these common frustrations of the remote work life.

Key Takeaways

1. Respect the Environment: When taking video meetings, be mindful of your surroundings and ensure they are suitable for a professional setting. Avoid background noise and distractions that can hinder the experience for others on the call.
2. AV Hygiene and UX: Consider the audio and visual aspects of your video meetings. Use headsets to minimize external noise and echo, and be aware of how your actions and behaviors impact others on the call.
3. Reflect on Your Actions: Take a moment to think about how your behavior and actions may affect your teammates. Be responsive, professional, and considerate of others' time and attention during video calls.
4. Status Colors and Trust: Constantly monitoring and obsessing over your teammates' online status colors can create unnecessary mistrust. Instead, focus on clear communication and understanding expectations for availability and response times.
5. Open Communication and Feedback: Engage in open conversations with your teammates about what is considered appropriate behavior and communication in your remote work environment. Be receptive to feedback and willing to address any concerns.
6. Don't Sweat the Small Stuff: While certain behaviors and distractions can be annoying, it's important not to let them overshadow the bigger picture. Prioritize effective collaboration, productivity, and respect within your remote or hybrid team.
7. By fostering a culture of respect, clear communication, and understanding, you can create a more harmonious and productive remote work environment.

Timestamps

00:00 Introduction
01:06 Video Meetings in Unsuitable Environments
04:17 Motion sickness and distractions during video calls
08:28 Importance of professionalism and respect in remote work
09:29 Constantly monitoring teammates' status colors
11:40 Obsession with status colors and issues of mistrust
16:05 Finding common ground through shared pet peeves
17:10 Conclusion

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:22 - 00:00:18:22
Marisa Eikenberry
Welcome back to Long-Distance Worklife where we help you lead, work, and thrive on remote and hybrid teams. I'm Marisa Eikenberry, fellow remote worker, and joining me is my co-host and remote work expert Wayne Turmel. Hi, Wayne.

00:00:19:00 - 00:00:23:20
Wayne Turmel
And it is indeed a lovely day. Hi, Marisa.

00:00:23:21 - 00:00:32:23
Marisa Eikenberry
So today we're going back into even more pet peeves. We still have a bunch that you guys have sent us. And please keep sending us these.

00:00:33:01 - 00:00:37:07
Wayne Turmel
Can I tell you how much I enjoy hearing what makes people crazy?

00:00:37:09 - 00:00:38:10
Marisa Eikenberry
Right?

00:00:38:12 - 00:00:44:03
Wayne Turmel
It just gives me such joy because there's a part of it that goes. It's not just me.

00:00:44:05 - 00:01:06:04
Marisa Eikenberry
100%. 100%. So we're going to talk about those today. And the first one that I want to start with we actually got from LinkedIn, from Maya Middlemiss, who said taking a video meeting in an unsuitable environment because look at me and my work from anywhere lifestyle. Meanwhile, terrible background noise or they're making you seasick while apparently on a trampoline.

00:01:06:06 - 00:01:13:05
Marisa Eikenberry
Respect the rest of the room. Pay attention to the AV hygiene and UX of the whole call. So Wayne, does this bother you when people are.

00:01:13:07 - 00:01:15:19
Wayne Turmel
AV hygiene and UX oh my!

00:01:15:19 - 00:01:17:02
Marisa Eikenberry
Right.

00:01:17:04 - 00:01:47:19
Wayne Turmel
Basically what she's saying is try not to be annoying. This is a problem. This is a problem that actually goes back to the invention of the cell phone. Okay. And here's what I mean by that. Those of us who are old enough to remember when we could take conference calls on cell phones for the first time, which means we weren't tied to this big clunky desk phone and we could walk around or take a call in the car.

00:01:48:01 - 00:01:54:13
Wayne Turmel
And more than one conference call had been interrupted by a flushing sound.

00:01:54:16 - 00:01:56:02
Marisa Eikenberry
Yeah, I would think that.

00:01:56:03 - 00:02:05:05
Wayne Turmel
Various and sundry noises they told us perhaps the person on the line wasn't fully engaged with the call.

00:02:05:07 - 00:02:06:10
Marisa Eikenberry
Yes.

00:02:06:12 - 00:02:32:21
Wayne Turmel
So this is a problem that's been going on for a while. It certainly is an issue. And now the way Maya said that tells me that there are two parts to this. One is the actual functional thing of it's annoying. I have a class that I teach for a university, and more than once my co teacher has turned her video on and I am looking at her cats.

00:02:32:21 - 00:02:55:02
Wayne Turmel
But literally at her cats. But because the cat is walking across the keyboard and she just turns the camera on and I'm like, this is not the view I'm looking for, right? And it can be a little distracting. So some of it is is is there a level of professionalism here? Of course. Right. And respect for your peers.

00:02:55:07 - 00:03:23:16
Wayne Turmel
Some of it is also, hey, I slipped into the office. I'm wearing big boy clothes. I'm doing this. And you're you know, on the couch with your lap desk doing, you know, doing yoga while trying to take this call. It's just annoying. So there's a respect thing, to be sure. The AC hygiene thing is very real. Certainly, people have taken meetings while they're out of the office that, of course, happens.

00:03:23:19 - 00:03:31:09
Wayne Turmel
Does that necessarily then have to be a face time? Nobody wants to watch you bounce up and down on a walk. Right.

00:03:31:13 - 00:03:32:15
Marisa Eikenberry
Yes.

00:03:32:17 - 00:03:55:23
Wayne Turmel
And so there's just a and we don't do this enough as human beings, I might add, which is what is the impact of my behavior or my actions on the other person? Yes, I'm here. I'm responsive. I'm taking your call. I'm not in the office. But by golly, I will help you. Maybe that doesn't have to be a video call.

00:03:56:01 - 00:04:17:12
Marisa Eikenberry
Yeah, I know. Like, for me personally, like, I get motion sick pretty easily. So when people are, like, walking their dog and they're on video call or I had one the other day, it wasn't too bad. But like, she was in the car, she was not driving. She was in the car and like on this. And it was like, you probably didn't have to have your video on at that point and probably shouldn't.

00:04:17:12 - 00:04:18:12
Wayne Turmel
Not for nothing.

00:04:18:13 - 00:04:29:21
Marisa Eikenberry
Yeah, I mean, she was a passenger, but still like it was just for me. It was distracting. I couldn't pay attention to the other two people in the hall because she's constantly moving. Right. Right. And.

00:04:29:23 - 00:04:41:12
Wayne Turmel
You know, as we've said so many times, I am all about seeing somebody's face when the call starts. But once the call actually begins, what value are you adding?

00:04:41:14 - 00:04:43:00
Marisa Eikenberry
Right. Yeah, it depends on what kind of.

00:04:43:01 - 00:05:00:23
Wayne Turmel
Perhaps detracting from everybody else's experience. So it's just, you know, give some thought to what is going on. I also have this conversation a lot with people who are at home so they don't use headsets.

00:05:01:03 - 00:05:03:05
Marisa Eikenberry
Oh, my God, drives me crazy.

00:05:03:07 - 00:05:26:22
Wayne Turmel
And there are beeps and bloops and there's noises even in an empty house. There's the dogs go crazy at the neighbors or, you know, somebody lets a leaf blower go insane or something is going on and you get an echo. It's you wear them partly so you can hear I mean, of course, you know, I want to be able to hear what's going on.

00:05:27:01 - 00:05:45:18
Wayne Turmel
But also you do that so that you are being respectful of the other people on the call. And it is a fair accusation that people who are not in an office environment sometimes become oblivious.

00:05:45:20 - 00:05:53:14
Marisa Eikenberry
Yes, we've talked about this before, too. Or you used to be in an office, but then you went home for three years and so now you forget what it's like.

00:05:53:16 - 00:06:02:03
Wayne Turmel
Well, in your reveling in your freedom and, you know, I won't even tell you what I have on my feet right now because it's irrelevant to this conversation.

00:06:02:05 - 00:06:03:01
Marisa Eikenberry
Right.

00:06:03:03 - 00:06:07:01
Wayne Turmel
Right. I will tell you, it's not something I would wear in the office.

00:06:07:03 - 00:06:09:03
Marisa Eikenberry
And that's okay.

00:06:09:05 - 00:06:15:08
Wayne Turmel
But it's irrelevant to the conversation and it's not distracting, except now everybody's wondering what that is wearing.

00:06:15:10 - 00:06:16:23
Marisa Eikenberry
Obviously, it's funny slippers. It's fine.

00:06:16:23 - 00:06:18:09
Wayne Turmel
No, it's not funny slippers.

00:06:18:11 - 00:06:19:12
Marisa Eikenberry
Secret's safe with us.

00:06:19:12 - 00:06:50:09
Wayne Turmel
Really ugly mariachi sandals. But it's. It's Las Vegas in May. And, you know, I got to run around, take the dog out and do stuff, and it's easy, but it doesn't impact what people are seeing and hearing. So really, it's when you are going to take one of these calls, you need to stop and think what how do my actions impact my teammate?

00:06:50:15 - 00:07:06:03
Wayne Turmel
How do I add value to the meeting? How do I distract and be open to feedback, something that you think might not be a big deal might really bother somebody. I am not a big fan of cats, but.

00:07:06:05 - 00:07:09:11
Marisa Eikenberry
I'm not sure that many people are.

00:07:09:13 - 00:07:20:17
Wayne Turmel
There are people who don't care. We've talked before about people's unnatural affection for their animals on video calls. The assumption that everybody finds it as adorable as they do.

00:07:20:19 - 00:07:24:03
Marisa Eikenberry
Without realizing it's distracted and really not professional in the moment.

00:07:24:03 - 00:07:26:06
Wayne Turmel
And really not professional. Exactly.

00:07:26:09 - 00:07:50:14
Marisa Eikenberry
So. Well, and with that, too, I would also like because, like, you know, we keep talking about video a lot also, but like, you know, there's a background noise thing, too. If you're somewhere that like there's a lot of, you know, you're in a car and the windows open. Well, first of all, if you can maybe put up the window, but like I know we've been on calls before where we've had to tell somebody to mute because we can hear the window and we can't hear anyone else.

00:07:50:16 - 00:08:12:18
Wayne Turmel
Well, I'm a full disclosure. I do not keep my phone live. You know, I don't get rings and announcements. Yeah, but I do have it on Buzz. And there have been times when we've been on calls, there have been times when we've been recording this podcast where my phone goes off and I can ignore it. It's buzzing, it's in the background.

00:08:12:22 - 00:08:23:22
Wayne Turmel
It doesn't bother me what might bother somebody else. Right? Right. Okay. Wayne needs to be better about that. It's just respect and like being a good person and stuff.

00:08:24:03 - 00:08:27:23
Marisa Eikenberry
Amazing, right? The simple things.

00:08:28:01 - 00:08:36:19
Wayne Turmel
The fact that we have to talk to you people about this. Were you raised by wolves? What?

00:08:36:21 - 00:09:00:05
Marisa Eikenberry
Tell us in the comments. But moving on from this, I want to go to Mallory Glassner who said people who constantly watch and or talk about their teammates status colors. Now, I remember when I saw this comment on the post slide put and I was like, I'm sorry, I'm sorry. What do people do this? What is this? Is this really a thing?

00:09:00:07 - 00:09:22:07
Marisa Eikenberry
And she responded, Oh, yes, it's a thing. So much so that someone actually invented a dongle that makes you stay green. Now, we've actually kind of talked about this concept of always looking like you're online in a previous episode where, you know, I saw somebody put peanut butter on their mouse so that way their dog would look like the mouse.

00:09:22:07 - 00:09:29:21
Marisa Eikenberry
So that would look like you're on line. Like, I don't understand this obsession with weather. Okay, well, fine.

00:09:29:23 - 00:09:57:05
Wayne Turmel
There are two parts to this. Yes. I suspect this is me trying not to just freak out at human behavior. I always assume that even the worst behavior happens for a reason that is logical to the person doing it. Okay, so there are two parts to this. First of all, as the person who's being looked at, am I being responsible with my status updates and things like that?

00:09:57:05 - 00:10:23:11
Wayne Turmel
And why does it matter? Well, it matters because people want to know that I hope it's less that you are working, but that you are available to answer questions or to be a resource or something like that. Is this person available? I have a question. Can I ask Marisa? And if I do ask Marisa, can I expect immediate answer or is it going to come later?

00:10:23:11 - 00:10:42:14
Wayne Turmel
Because she's obviously busy. You and I are situated. I don't have a problem sending you a question. If you say you're not being disturbed or you're not getting your your messages. Cool. I've asked my question. It's off my plate. It's out of my way. And she is a responsible person and she will answer me when she can.

00:10:42:16 - 00:11:03:01
Marisa Eikenberry
Well, and I can't speak for other platforms, but like, you know, sometimes even that that green icon is green icon or lack of it is deceiving. Right. Like, I think slack. If you haven't opened up Slack in 30 minutes, it will show you as offline. I might still be sitting at my computer. I just haven't opened up slack in 30 minutes because I've been on deep work with something.

00:11:03:07 - 00:11:28:11
Wayne Turmel
All right. So here's the thing. Part of it is, as the the person who's been am I being mature and grown up and responsible, like if I'm not going to be at my desk, do I tell people I'm not going to be? Of course. Very often I say I'm out of the office for an hour, but I have my phone with me or I'm out of the office and I cannot be reached until such and such a time.

00:11:28:13 - 00:11:40:14
Wayne Turmel
I'm being respectful of you, my teammates, so that you can do that and you're not waiting for something that's not going to happen. The flip side of her statement, though, is really interesting.

00:11:40:18 - 00:11:41:05
Marisa Eikenberry
Yes.

00:11:41:10 - 00:11:44:14
Wayne Turmel
Which is why do you care so much?

00:11:44:16 - 00:12:01:13
Marisa Eikenberry
Yeah, She actually gave us an example about at a previous organization. She used to hear people say all the time, so-and-so is always yellow and never working. Well, first of all, you don't know that there was another one. Well, so-and-so was green at 2 a.m. Well, if you know that so-and-so was green at 2 a.m. that means you were also looking at two.

00:12:01:13 - 00:12:05:11
Marisa Eikenberry
I am like not going to work life balance.

00:12:05:13 - 00:12:35:15
Wayne Turmel
Position here by yourself. Yes. Yeah, Absolute. And so what that says is there is a huge level of mistrust going on. Does that come from and we just talked about in the last episode, do I know what's going on or am I making assumptions? And if this is they continuing pattern, am I going to be a responsible adult and ask somebody about it?

00:12:35:17 - 00:12:43:21
Marisa Eikenberry
Right. Well, in some cases it's none of your business. Like you're not a manager of that person and you know, like.

00:12:43:22 - 00:12:55:04
Wayne Turmel
You're not your business. It is your business in so far as good teammates offer feedback to each other, fair. And if this is becoming a thing.

00:12:55:06 - 00:12:55:15
Marisa Eikenberry
Mm hmm.

00:12:55:20 - 00:13:04:23
Wayne Turmel
I might say to you, you know, Marisa, you might want to log off. I do not always log off my computer. At the end of the day, I just don't.

00:13:05:01 - 00:13:05:15
Marisa Eikenberry
Yeah, which.

00:13:05:15 - 00:13:09:22
Wayne Turmel
Means, yeah, it could look like I'm online at two in the morning. I'm sure it does.

00:13:10:00 - 00:13:27:21
Marisa Eikenberry
Yeah. I was going to say, I don't always, since my desktop is both for work and for personal stuff, like, you know, I sometimes leave Slack open but it's still in do not disturb mode. So. Yeah, I see what you're saying. Thankfully, I've never gotten a message that was like, Why are you up at 10 p.m.? And I'm like, Because I'm actually playing the sentence.

00:13:27:23 - 00:13:36:16
Wayne Turmel
Exactly. You know, you know? So why are you so concerned about this? Other person's behavior becomes the question.

00:13:36:18 - 00:13:37:07
Marisa Eikenberry
Right?

00:13:37:07 - 00:13:52:16
Wayne Turmel
And if they are missing deadlines, if they are not responding, if they are not participating in meetings, if I am that person's manager, that becomes a performance management issue.

00:13:52:18 - 00:13:53:07
Marisa Eikenberry
Of course.

00:13:53:11 - 00:14:12:06
Wayne Turmel
They need to be coached as a team, have you had conversations about what is appropriate behavior and inappropriate behavior? When What does it mean when we see somebody is yellow? What does it mean when somebody is on? Do not disturb all day?

00:14:12:11 - 00:14:19:08
Marisa Eikenberry
Yeah. Do they have a status saying that like they're in deep work mode or did they just put it in Do not disturb and you have no context at all.

00:14:19:10 - 00:14:40:03
Wayne Turmel
And did you put it on? Do not disturb and forget to turn it back on. I mean anything is possible, but that is the part of that that fascinates me is the people that are annoyed. Yes, that tells me more about the team dynamic than people forget to change their status.

00:14:40:05 - 00:14:58:20
Marisa Eikenberry
Yes. Because it doesn't sound like I mean, I might be wrong. And obviously, you know, I we don't have Mallory on right now to confirm or deny this, but it sounds like it's a little bit more of like peer to peer, you know, Oh, my God, Like so-and-so is on at two in the morning than it is like a manager saying, Wow, like you were on at two in the morning.

00:14:58:21 - 00:15:00:13
Marisa Eikenberry
Like, is everything okay?

00:15:00:15 - 00:15:05:16
Wayne Turmel
Yeah, no, this is peer to peer. This is, this is gossipy, mean girl behavior.

00:15:05:18 - 00:15:07:11
Marisa Eikenberry
100%.

00:15:07:13 - 00:15:16:23
Wayne Turmel
This is this is is now getting petty and silly and whatever. And now I don't know you. I'm not meaning to call you a mean girl.

00:15:17:01 - 00:15:24:03
Marisa Eikenberry
But she was reporting that this happened in a previous organization she used to work for. Not that she was the one asking.

00:15:24:03 - 00:15:31:09
Wayne Turmel
Okay. Okay. That's that's good, because otherwise, Mallory, we would have to chat.

00:15:31:11 - 00:15:46:04
Marisa Eikenberry
Well, anyway, we don't have time for any more of these today, but thank you so much for going through these too. And thank you to Mallory and Maya for sending these to us. I enjoy going through these months, a month. I don't know about you, Wade, but like, I.

00:15:46:09 - 00:16:05:14
Wayne Turmel
Love listening to people vent. It makes me so happy. So, yes, we want your pet peeves. Not just about meetings and webcams, but anything having to do with remote and hybrid work and just being better and saving our sanity and being less snarky with each other. I'm good with all of that.

00:16:05:16 - 00:16:26:19
Marisa Eikenberry
Right. Well, and you know, and we've talked about this in previous episodes, that's like, you know, we work on a remote team. We've been working on a remote team for a long time. We teach people how to do this. And some of these pet peeves are also ones that we have too. So it's kind of fun to like see it from other perspectives and be like, Oh yes, this is not just this is not just an that's fine.

00:16:26:21 - 00:16:37:22
Wayne Turmel
You know, I realized a long time ago that one of the things that make me feel best in the world is when I realize it's not just me.

00:16:38:00 - 00:16:39:09
Marisa Eikenberry
100%.

00:16:39:15 - 00:16:47:23
Wayne Turmel
I am not the only one who feels this way. I am not the only one who gets frustrated with this. That actually makes me feel better.

00:16:48:01 - 00:16:52:21
Marisa Eikenberry
Well, isn't there like a whole thing about, like, you have a common enemy and, like, it creates this camaraderie?

00:16:52:23 - 00:16:57:15
Wayne Turmel
Well, we'll just. We'll just team up with Maya against whoever leaves their light on yellow.

00:16:57:15 - 00:17:07:18
Marisa Eikenberry
That's what that was. Mallory But yes, Maya will go after the people who are walking her dog. Weather video.

00:17:07:20 - 00:17:10:06
Wayne Turmel
All right, that's it. We're out of here.

00:17:10:08 - 00:17:29:04
Marisa Eikenberry
But listeners, thank you so much for listening to the longest work life for show notes, transcripts and other resources, Make sure to visit Long-Distance Work life dot com. If you haven't yet subscribe to the podcast, you almost any future episodes including pet peeve episodes just like this and while you're there be sure to like and review. This helps us know what you love about our show.

00:17:29:06 - 00:17:46:23
Marisa Eikenberry
Feel free to contact us by email or LinkedIn with the links in our show notes and let us know you listen to this episode or even suggest a topic for Wayne tonight to tack on a future episode, including these pet peeves. If you'd like to learn more about remote teams order Wayne and Kevin Barry's new book, The Long Distance Team, you can learn more about the book at LongDistanceTeamBook.com.

00:17:47:02 - 00:17:49:23
Marisa Eikenberry
Thanks for joining us. As Wayne likes to say don't let the weasels get you down.

Read More
Ask Wayne Anything, Surviving Remote Work, Technology, Working Remotely

Remote Work Rants: Should You Turn Your Camera On for Every Meeting?

Marisa Eikenberry and Wayne Turmel tackle more pet peeves sent in by listeners, including one from @NikSoro about the annoyance of receiving messages without checking someone's Slack status. The hosts discuss strategies for managing notifications, setting boundaries, and communicating effectively in virtual teams. They also delve into a topic from Nola Simon on webcam usage in virtual meetings and explore the psychology behind camera-on versus camera-off meetings. Whether you're a remote worker or a team leader, this episode offers practical advice on how to navigate common communication challenges and build a more productive and supportive virtual work environment. Tune in to learn how to balance availability and focus, manage expectations, and foster respectful communication in your remote team.

Key Takeaways

  1. Checking someone's Slack status before sending a message can help you respect their boundaries and avoid unnecessary interruptions.
  2. Setting boundaries, such as turning off notifications during specific hours or using an icon in your status to indicate when you're away from your desk, can help you manage distractions and increase your productivity.
  3. Respecting others' needs and preferences is essential for building trust and fostering healthy communication in virtual teams.
  4. Using a webcam during virtual meetings can enhance connection and collaboration, but it's important to be mindful of the potential for webcam fatigue and to respect individual preferences for camera-on or camera-off meetings.
  5. Effective communication in virtual teams requires discipline, initiative, and a commitment to living one's values. By setting clear expectations, managing distractions, and respecting others' needs, remote workers and team leaders can build a more productive and supportive virtual work environment.

Timestamps

00:00:00 Intro

00:01:36 When People Don't Check Slack Statuses Before Messaging

00:03:03 Respectful Communication and Responsiveness

00:07:23 Managing Slack Messages and Video Conferencing Pet Peeves

00:08:54 Benefits of Turning On Cameras During Meetings

00:11:07 Importance of Webcam Functionality in Meetings

00:12:35 Coaching Conversation: The 51% Rule

00:14:11 Conclusion

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:21 - 00:00:18:15
Marisa Eikenberry
Welcome back to the Long-Distance Worklife where we help you lead, work and thrive in remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert Wayne Turmel. How are you doing?

00:00:19:09 - 00:00:32:13
Wayne Turmel
I am well. I am- You know, we hear the word disgruntled, which by definition means that the word must be gruntled. If you are not if you are not disgruntled, you must be gruntled.

00:00:32:14 - 00:00:33:03
Marisa Eikenberry
So are you gruntled?

00:00:33:04 - 00:00:36:09
Wayne Turmel
I’m gruntled today, I am at one with the universe.

00:00:36:16 - 00:00:53:21
Marisa Eikenberry
I love that because we're actually going to be talking about things that tick people off today. Some of you may have listened to our past episode where we talked about pet peeves, and we've decided that that's going to be a series because so many of you set so many pet peeves that we really need to talk about. So we're going to continue with some of the ones that were sent to us.

00:00:54:08 - 00:01:09:03
Marisa Eikenberry
And I'm going to start off with @NikSoro on Twitter sent us one that says, it really makes him mad when people don't check your Slack status before you mess, before they message you. So I'm sure we both have thoughts on that.

00:01:10:04 - 00:01:11:23
Wayne Turmel
Well, I'm kind of curious.

00:01:13:03 - 00:01:13:09
Marisa Eikenberry
Yeah.

00:01:13:10 - 00:01:15:08
Wayne Turmel
What what are your thoughts on that?

00:01:15:22 - 00:01:36:13
Marisa Eikenberry
So for me, I think it depends if, you know, like right now I have a Slack status up and I have my notifications turned off because we're podcasting right now. And so I want our team members to know, “Hey, I will get back to you in an hour.” Like, I just, you know, I don't mind if they're messaging me now because I have the notifications off.

00:01:36:13 - 00:02:01:00
Marisa Eikenberry
I'm not going to see them until it's time to see them. I don't even mind if people send me something that my do not disturb hours because it's very obvious that I'm in, do not disturb, and I will see them when I see them later. So maybe it's just me that isn't quite as bothered by this unless. Unless I have my lunch status on then sometime and maybe this is on me and I should actually shut my notifications off during lunch.

00:02:01:06 - 00:02:10:20
Marisa Eikenberry
But I do put up a lunch Slack status and there are times I get pinged ten or 12 times while it's sitting downstairs with my husband and I'm like, “Oh my God, I'm eating lunch!”

00:02:11:19 - 00:02:13:12
Wayne Turmel
You obviously don't have children.

00:02:14:00 - 00:02:15:04
Marisa Eikenberry
I mean, 100%.

00:02:15:04 - 00:02:40:11
Wayne Turmel
We have we have totally developed the ability to do what we're doing with people nattering at us in the background. What you said is really important, and that's why I wanted it to come from your mouth instead of mine, which is you have told them what the what the deal is. They are free to send messages and you will jolly well get to them when you get to them.

00:02:41:00 - 00:02:52:09
Wayne Turmel
You have the discipline and the ability. And by the way, you've taken the initiative to take your notifications off so you're not getting pinged and dinged and all of that stuff.

00:02:52:12 - 00:02:52:23
Marisa Eikenberry
Right.

00:02:53:10 - 00:03:02:15
Wayne Turmel
All of us are smart enough to know that you are through working with you for any length of time. You are extremely quick to respond if you’re available.

00:03:03:06 - 00:03:03:19
Marisa Eikenberry
Yeah. As much as I can.

00:03:03:20 - 00:03:27:00
Wayne Turmel
If you are not available, you will respond as quickly as you can. And by the way, when you say I'm not getting notifications, you mean it. Now, does that mean I can't send you a message when you're not getting notifications? No. “Oh, I have a question for Marisa. I'll type the question and send it to her,” knowing that it is now in your inbox and you will get to it when you get to it.

00:03:27:04 - 00:03:33:02
Wayne Turmel
It's off my plate. I don't have to worry about remembering to send it to you later.

00:03:33:04 - 00:03:33:13
Marisa Eikenberry
Right.

00:03:34:07 - 00:03:35:17
Wayne Turmel
Everybody's happy.

00:03:35:23 - 00:03:41:10
Marisa Eikenberry
Yeah. And I mean, we could we could talk about, you know, the scheduling feature on Slack, too, but. Well, we'll digress.

00:03:41:10 - 00:04:11:17
Wayne Turmel
That's the whole point. Whether it's Slack or Outlook or Teams or whatever you're using, there are tools that are available to do that. But there are two parts to the discussion. The first part is the person sending the message Are they respectful and intelligent enough to understand that the world doesn't revolve around them and that you intend to answer them and they will get an answer if you are not there and they need an answer.

00:04:12:01 - 00:04:15:06
Wayne Turmel
Maybe the answer is go find the answer from somebody else.

00:04:15:16 - 00:04:17:21
Marisa Eikenberry
Yeah. Or pick up the phone, depending on what the Slack status says.

00:04:18:05 - 00:04:44:15
Wayne Turmel
Whatever the arrangement is. Right. But the person sending the message has to understand that all you can do is send the message to the other person that you can time it better. You can look at the status and go, okay, I shouldn't expect an answer in the next few minutes because she's busy. Take that off your plate. You've asked the question, go do something else.

00:04:44:20 - 00:05:00:06
Wayne Turmel
You're not sitting there drumming your fingers waiting for an answer. The second part of this equation, though, is the person dealing with the incoming messages. And we have talked about this before. We train people how to work with us.

00:05:00:14 - 00:05:04:06
Marisa Eikenberry
Yes, I had to learn the hard way. Yes.

00:05:04:07 - 00:05:28:21
Wayne Turmel
If you can't be bothered putting your out of office message, don't be surprised that people send you messages. Right. And because they see that you're there now, it takes them off that you're not responding. If you struggle with, okay, I'm going to be good. I've put my do not disturb on. I've left a status, says I'm busy for the next hour.

00:05:29:02 - 00:05:38:00
Wayne Turmel
But there's a lot of messages coming in. If you don't have the discipline to ignore that, then put on pause notifications.

00:05:38:23 - 00:05:55:05
Marisa Eikenberry
And that's part of the reason why I do that so much. And like I said, maybe I should be doing that at lunch because I know me and when my phone and my watch start digging, I start freaking out and maybe Nick is the same way that I am. And so, you know, it's like, hey, like I'm eating right now.

00:05:55:08 - 00:06:00:05
Marisa Eikenberry
Even though when you send me a message, you don't expect a response immediately because you know that I'm at lunch.

00:06:01:02 - 00:06:15:08
Wayne Turmel
Well, and even when you're there, I very often not that I am the patron saint of responsible communication, but I will preface it with, Hey, I don't need this answer right now.

00:06:15:13 - 00:06:16:15
Marisa Eikenberry
Right or no, But.

00:06:16:21 - 00:06:23:11
Wayne Turmel
When you get a chance, no rush. I will preface that so that I'm not adding to your stress.

00:06:24:02 - 00:06:26:00
Marisa Eikenberry
Absolutely. And I appreciate that.

00:06:26:06 - 00:06:46:09
Wayne Turmel
Well, but it's called respectful communication. Right. So it's not the fault. It's not entirely the fault of the person sending the message. Right. Assuming that we have the discussion about when somebody has their do not disturb up, don't expect an answer.

00:06:46:13 - 00:06:49:00
Marisa Eikenberry
Right? Yeah, they may know one thing.

00:06:49:02 - 00:07:15:01
Wayne Turmel
If you get one. Consider yourself lucky, but. Right. That's not necessarily something that you should expect. And then it's incumbent on us to live our values. If one of those values is Don't bother me during lunch. You can put up your do not disturb or better yet, pause your notification. And what Slack does, which I love Teams, doesn't allow you to do it quite as easily, is you can put in a status.

00:07:15:06 - 00:07:16:10
Marisa Eikenberry
Right. I love that.

00:07:16:23 - 00:07:23:09
Wayne Turmel
Like, I'm going out. You know, when we're finished recording this, I'm taking my bride to lunch today.

00:07:23:19 - 00:07:24:09
Marisa Eikenberry
That's awesome.

00:07:24:10 - 00:07:38:04
Wayne Turmel
If I just. You. Yeah, but if I just use the little lunch icon people come in the house, Maybe I'm sitting at my desk. I will say when I leave here today, out for lunch, be back at X, have my phone with me.

00:07:38:11 - 00:07:39:09
Marisa Eikenberry
Yeah, I want for.

00:07:39:09 - 00:07:44:11
Wayne Turmel
Training that message. There is no confusion over whether people should be expecting answers from me.

00:07:44:15 - 00:07:45:01
Marisa Eikenberry
Right.

00:07:45:17 - 00:08:01:22
Wayne Turmel
So it takes just as it takes two to tango. It takes two to talk to each other over the messages. So it's not just that people ignore the slack messages, although they do. We can also control how much that tortures us.

00:08:02:13 - 00:08:12:17
Marisa Eikenberry
Absolutely. And and we're always going to get the outlier every now and then. That's not going to see it. And there's nothing that they can do at all that you just it's just a part of work.

00:08:12:18 - 00:08:18:13
Wayne Turmel
Okay. I'm going to say something, and this is only between you and me and whoever happens to be listening to this.

00:08:19:00 - 00:08:19:14
Marisa Eikenberry
Okay.

00:08:19:20 - 00:08:22:18
Wayne Turmel
Some people are idiots.

00:08:24:00 - 00:08:24:10
Marisa Eikenberry
Yes.

00:08:26:08 - 00:08:32:05
Wayne Turmel
You can't manage to the exception, but you can recognize that exceptions exist.

00:08:32:22 - 00:08:54:13
Marisa Eikenberry
100%. And speaking of people who don't allow for exceptions, I'm going to move on to our next pet peeve from Nola Simon, who said “People who always insist on having cameras on.” I presume this is not just on one on one meetings. I know we've had a lot of conversation about how if you can put your cameras on during one on one meetings, it does help.

00:08:54:13 - 00:09:05:01
Marisa Eikenberry
It enriches the experience. But I assume she's also talking about even in like town hall type meetings where you and I have talked about, you know, you may not necessarily want your camera on.

00:09:05:23 - 00:09:32:00
Wayne Turmel
Here's the thing. And part a lot of this discussion comes from the history with your history with the other person. So, for example, I in the early days of my being in this business, I would say things like turn your camera on. And people would say to me with a perfectly straight face, they just want to see me on camera so they can make sure I'm working.

00:09:32:05 - 00:09:54:01
Wayne Turmel
Oh, good Lord, if that is your culture, right? If you believe that your leadership thinks like that or worse, your leadership actually thinks like that, there is no sane way to have this conversation. It's just going to be ugly and weird and stressful. I prefer whenever possible to be on camera because I want to see the person I'm talking to.

00:09:54:05 - 00:10:19:20
Wayne Turmel
I also understand that there are times when that is not ideal. Nobody needs to see you walking the dog. Yes, you can put your camera on and do zoom while you're walking the dog. But does that really add value? No. And by the way, it's making me a little queasy. You know, I just got back from the gym and I look like, heck or in my case, and I have told people this, you know this.

00:10:19:21 - 00:10:47:10
Wayne Turmel
Yeah. Yes. I will meet with you at 6:00 in the morning my time, because that's convenient for you. Do not expect to see my smiling face. I am not going to be showered. I am not going to be presentable. I mean, tomorrow morning hours. Our team meeting is at 7 a.m. my time. I will have my camera on, but I'm going to have my baseball cap on a shirt and I am not going to be shiny and happy and gorgeous for me.

00:10:47:14 - 00:10:49:18
Wayne Turmel
And you don't expect me to right?

00:10:49:18 - 00:11:07:10
Marisa Eikenberry
You and I have had conversations sometimes where you call the meeting early because I usually don't try to schedule anything with you super early. But you know, you need me for something to tech issue whatever it is and you'll tell me, Hey, I'm not going to have my camera on. And usually if you don't have yours on, I don't have mine on either because I feel like it's weird, but that's just me.

00:11:07:20 - 00:11:09:01
Wayne Turmel
Now, here's the thing.

00:11:09:07 - 00:11:09:16
Marisa Eikenberry
Okay?

00:11:09:21 - 00:11:27:23
Wayne Turmel
If there is a history of I never want to put my camera on, I don't ever want to be seen, that's a red flag for me that says to me, why not? And if your answer is a why, I don't want to. Not a good enough answer.

00:11:27:23 - 00:11:28:09
Marisa Eikenberry
Right.

00:11:29:03 - 00:11:37:15
Wayne Turmel
I am prepared to work with you. Right. If it's lunchtime, you don't want to see me munching on it, doing a fish sandwich. Nobody wants to see that. Fine.

00:11:38:02 - 00:11:38:07
Marisa Eikenberry
Right.

00:11:38:13 - 00:11:45:08
Wayne Turmel
A lot of times in meetings, people will put their camera on to say hello. And then once the meeting starts, the camera goes off.

00:11:45:11 - 00:11:46:12
Marisa Eikenberry
Yeah, I've seen that a lot.

00:11:47:02 - 00:12:06:05
Wayne Turmel
That's fine. There are very few, thou shalt. Now, our rule in general is the richer the conversation, the more you want the webcam function. Right. So if we're having a team meeting, does it matter that you see me in the little box in the corner? Probably not.

00:12:06:17 - 00:12:07:01
Marisa Eikenberry
Right.

00:12:07:10 - 00:12:27:14
Wayne Turmel
Matter of fact, the longer the meeting goes on, the less I want you to see me because my eyes are rolling and my phone and I'm doing things right. Doing. But the people speaking should be visible. That's actually true. And if I am participating, if I'm having thing, my camera comes on and people can see me, that's kind of the way it should work.

00:12:28:01 - 00:12:35:15
Wayne Turmel
But with large meetings, group meetings, it's not that important. If you and I are having a coaching conversation.

00:12:35:23 - 00:12:37:00
Marisa Eikenberry
Oh yeah, totally.

00:12:37:00 - 00:12:46:12
Wayne Turmel
We're having our one on one. I want to see your face. The smaller the group, the more intimate the discussion, the more that matters.

00:12:46:15 - 00:13:13:10
Marisa Eikenberry
Well, it's interesting that you say this, because I know I mean, we have people on our team. I won't name names that not that they don't want to have cameras on, like, ever. But it's like typically they just prefer not to. I'm used to those people. And so, like, I know that if I talk to, you know, Guy, typically it's over the phone or typically it's an audio only slack huddle or something like that, you know?

00:13:13:10 - 00:13:18:12
Marisa Eikenberry
Whereas I know that if I get on a call with you, unless you say otherwise, I'm turning my camera on.

00:13:18:22 - 00:13:52:10
Wayne Turmel
Yeah, my default is that, you know, I'm going to have I'm going to have my camera on and I want to talk to you. But I had a sales call this morning. We did it on teams myself and the client. I was on camera. The client knows how to use teams. He understands that there's a camera there. He chose not to do it like any you're any time you're communicating with other people, you have to think about how Rich does this communication need to be?

00:13:52:10 - 00:14:09:07
Wayne Turmel
How what are the states how rich is this communication? How do I fulfill my part of the bargain? You know, I don't think we've ever talked on the show about the 51% rule, which is in any communication. You own 51% of the responsibility.

00:14:09:22 - 00:14:11:03
Marisa Eikenberry
Okay. That makes sense.

00:14:11:03 - 00:14:16:14
Wayne Turmel
Yeah. You're both responsible for the communication working out. You should own just a little bit more.

00:14:16:20 - 00:14:22:07
Marisa Eikenberry
Yeah, Because if we both come in with that attitude, like, how rich is the communication now? There you.

00:14:22:07 - 00:14:36:02
Wayne Turmel
Go. Both people are taking responsibility. It's all good. And that's the thing. Why are people not turning their cameras on if it's because they're worried the NSA is listening? I have very little patience for that.

00:14:36:12 - 00:14:37:02
Marisa Eikenberry
Right.

00:14:37:17 - 00:14:55:23
Wayne Turmel
You know, people aren't always in the right location or have the best lighting. You know, if you happen to be physically in a place and you're not set up for web communication and you've got the light behind you, you look like the mystery witness on 60 Minutes.

00:14:56:07 - 00:14:56:16
Marisa Eikenberry
Right?

00:14:57:14 - 00:14:59:16
Wayne Turmel
Then there's no value in you being on camera.

00:14:59:23 - 00:15:16:03
Marisa Eikenberry
Yeah. Or you might be in a situation where, you know, your bandwidth is not great. I know I had that issue a lot last year. You know, I was in a place where my phone was my hotspot and it was like, I can get on a meeting with you, but I can't turn on my camera. And I made sure to communicate with that.

00:15:16:03 - 00:15:17:04
Marisa Eikenberry
And you guys knew that?

00:15:17:16 - 00:15:40:06
Wayne Turmel
Yeah, there are. There are government agencies that I've done training with that I'm on camera because I'm the trainer, but I know they can't do it or the network is just going to crash and teams is going to malfunction and it's going to get weird. So really talk to the person that you're communicating with. Does it matter that cameras are involved?

00:15:40:06 - 00:15:47:21
Wayne Turmel
Does it not? If you're not using your camera, why not? And understand the impact of using or not using it.

00:15:48:09 - 00:16:03:15
Marisa Eikenberry
Yeah, just like with anything that we talk about communication, you have to communicate with your people, talk about the situation. So, Wayne, thank you so much for talking about some of these pet peeves. I can't wait to get through some of these other ones that have been sent to us.

00:16:03:22 - 00:16:05:07
Wayne Turmel
And there are some beauties.

00:16:05:17 - 00:16:28:17
Marisa Eikenberry
There are some good ones like some of these are going to get juicy. And if you have a pet peeve that you would like us to talk about, absolutely let us know. Wherever you're watching, if you're watching this on YouTube, put it in a comment. If you're on our blog, put it in the comment there. But overall, listeners, thank you for listening to the Long-Distance Worklife for shownotes, transcripts and other resources.

00:16:28:22 - 00:16:49:17
Marisa Eikenberry
Make sure to visit longdistanceworklife.com. If you haven't yet subscribe to the podcast, you won't miss any future episodes. And while you're there, be sure to like and review. This helps us know what you love about our show. Feel free to contact us via email or LinkedIn with the links in our show notes. Let us know you listened to this episode or suggest a pet peeve or a future topic for Wayne, and I to attack on a future episode.

00:16:50:06 - 00:17:16:05
Marisa Eikenberry
If you'd like to learn more about remote teams, order Wayne and Kevin Eikenberry's new book, The Long-Distance Team. You can learn more about the book at LongDistanceTeamBook.com. Thanks for joining us. And as Wayne likes to say, don't let the weasels get you down.

Read More
Ask Wayne Anything, Surviving Remote Work, Technology, Working Remotely

Crucial Conversations: Navigating Communication Boundaries in the New Age of Remote Work

Marisa Eikenberry shares some recent frustrations when email was treated as a form of synchronous communication and how it pushed against her communication boundaries. Wayne Turmel and Marisa use that situation to discuss the importance of setting boundaries in the workplace, particularly for remote team members. They emphasize that if a pattern of behavior is established and not addressed, it will continue. They suggest that there are two options for dealing with this: accepting it or confronting it. They also offer suggestions for managers to effectively communicate expectations around boundaries to their team members. They mention tools such as scheduling emails and out-of-office messages to help maintain these boundaries. Turmel and Eikenberry also touch on the importance of setting boundaries in personal email as well as work email. Overall, this episode provides valuable insights into maintaining healthy boundaries in the workplace and offers practical tips for both employees and managers.

Key Moments

1. Managers and team leaders should effectively communicate expectations and boundaries to remote team members to prevent these issues.
2. Email should not be treated as a synchronous form of communication, and tools like scheduling emails or setting do not disturb settings can help maintain boundaries.
3. It's important to address patterns of behavior that violate boundaries, as condoning them will only lead to continued issues.
4. Setting personal boundaries, such as not answering emails on Friday nights, can also help prevent workaholic tendencies.

Timestamps

00:00:07 - Boundaries in Remote and Hybrid Teams
00:01:53 - Marisa Eikenberry discusses Workaholism and How She Establishes Healthy Boundaries
00:03:33 - Professional Communication Boundaries
00:05:22 - Effective Communication of Expectations for Remote Team Members
00:07:46 - Establishing Communication Expectations in the Workplace
00:10:14 - Consider Using An Out Of Office Message To Set Boundaries For Online Availability
00:11:56 - The Importance Of Setting Expectations For Email Communication
00:14:33 - Establishing Work-Life Balance Boundaries
00:15:36 -  Struggling With Work-life Balance And Setting Boundaries As A Manager
00:17:55 - Setting Boundaries in the Workplace

Quotes

"As a manager, when you see people struggling with boundaries. Do not take advantage of it."

Related Episodes

Additional Resources

Order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:07:19 - 00:00:18:00
Marisa Eikenberry
Welcome back to the Long-Distance Worklife, where we help you lead, work and thrive in remote and hybrid teams. I'm Marisa Eikenberry, a fellow remote worker. And joining me is my co-host and remote work expert, Wayne Turmel.

00:00:18:17 - 00:00:19:09
Wayne Turmel
Hello.

00:00:19:22 - 00:00:20:15
Marisa Eikenberry
Hey, how are you doing.

00:00:20:15 - 00:00:21:20
Wayne Turmel
Welcome aboard right.

00:00:22:15 - 00:00:44:13
Marisa Eikenberry
Welcome aboard the long distance work life ship right. So today we're going to be talking about boundaries with your team members, with your boss, with people that you work with, whatever that work, whatever that looks like. So I wanted to start off, Wayne, because, you know, we have episodes all the time where we have a topic and you go on a rant and so it's my turn.

00:00:44:13 - 00:00:46:18
Marisa Eikenberry
I'm taking the reins. I'm sitting in the rant chair today.

00:00:47:14 - 00:00:54:15
Wayne Turmel
Excellent. I love this. Ranting. Very few people know Ranting Marisa, and she is well worth the price of admission.

00:00:55:07 - 00:01:12:08
Marisa Eikenberry
So there's another story I'm going to say later, but I'm actually going to start with something different than what we had talk about right before we started the show. But I had a situation, a couple of weeks ago where email was treated like a synchronous form of communication, and it drove me absolutely up the wall.

00:01:13:22 - 00:01:25:19
Wayne Turmel
So when you say that, when you say that it was treated as a form of asynchronous or synchronous communication, help our listeners. Yes. What specifically was going on?

00:01:26:06 - 00:01:53:04
Marisa Eikenberry
So I volunteer with an organization. I will not name the organization because I also won't be what the much longer for this reason. But essentially an email was sent to me after hours on a Friday and at Monday at 8 a.m.. Well, they hadn't heard from me yet, so they contacted somebody else that knows me. Well, she didn't respond and apparently also called me, but didn't leave a voicemail or a text message.

00:01:53:04 - 00:02:20:17
Marisa Eikenberry
So I couldn't respond to anything. We've talked about this on a couple episodes before. I'm a recovering workaholic. Like, I was so bad about boundaries when I first started. I worked all the time. I would I would respond to your email as long as I was awake. Like it was it was bad. It was really bad. And I have done everything in my power, and even more so in the last year to try and prevent that.

00:02:20:17 - 00:02:46:10
Marisa Eikenberry
And one of the things that I do is on Friday night, I don't answer emails. I don't look social media for 24 hours. I don't look at anything until Monday morning. I don't care for my personal email. I don't care if it's my work email. I do not look at it at all. And unfortunately, this person sent me an email at 8:50 p.m. on a Friday and then wondered why I hadn't seen it by 8 a.m. Monday morning.

00:02:47:15 - 00:03:09:10
Marisa Eikenberry
Well, versus how? It's fine. It's like whatever I'm at, but it's fine. And then a couple of days later, she sent another email, which I knew was coming. I just didn't know what time it was going to come at like 435 in the afternoon, I end my day at 4:00. I go hang out with my husband. I make dinner, we watch a movie, whatever.

00:03:10:01 - 00:03:33:16
Marisa Eikenberry
I don't look at my email at night. At 845 that evening, I get a text message. Well, you didn't respond to my email yet. I didn't know I even got it. And there was just this idea that email was going to be used as their synchronous form of communication as this, you know, chat or text in a way that, like, we don't preach here.

00:03:33:22 - 00:03:54:03
Marisa Eikenberry
And I've been very lucky to not have really experienced this very much in the last nine years that I've worked here. And I think there was just a moment of this goes against what we teach. This goes against the boundaries that I have set. This goes against everything we stand for. Like, I was ticked.

00:03:54:13 - 00:04:23:04
Wayne Turmel
Well, and understandably so. Right. Right. Here's the thing. I'm putting myself in the other person's shoes. Mm hmm. Obviously, everybody who works with this person knows how she operates and has allowed this to happen. And by the way, many of them may have may operate in the same way.

00:04:23:11 - 00:04:26:04
Marisa Eikenberry
Right. Yeah. And this is not somebody I never worked with before.

00:04:26:07 - 00:04:45:08
Wayne Turmel
So this is a cultural behavior thing. And the problem with human beings is we assume that our behavior or our position is the default until proven otherwise. And that proof seldom comes in the form of gentle correction, usually comes in the form of conflict.

00:04:45:14 - 00:04:45:23
Marisa Eikenberry
Right.

00:04:46:14 - 00:05:22:04
Wayne Turmel
Right. So-and-so never answers my email. So-and-so is driving me crazy with text messages. We have what we have and we're doing what we're doing and we're communicating what we need to communicate. And our natural assumption, even to the outside world, it looks like insane behavior. But the most insane behavior has a rational purpose and and reason for existing, if you know what that is.

00:05:22:04 - 00:05:33:09
Wayne Turmel
Right. What's going on in that person's mind? Right. And so we've got somebody who behaves in a certain way as obviously not had this be a problem before.

00:05:33:20 - 00:05:35:19
Marisa Eikenberry
Which is so surprising to me. But yes.

00:05:37:00 - 00:05:58:19
Wayne Turmel
Well, because one of two things happens. Either she's working with people of a similar generation mindset or whatever. So they all kind of think the same way. And they've been doing it for a while. Mm hmm. Right. Or nobody wants to have that conversation with cruel.

00:05:59:18 - 00:06:04:03
Marisa Eikenberry
And I think that one might be might be the sticking point.

00:06:04:15 - 00:06:44:12
Wayne Turmel
And especially with nonprofits and volunteer type organizations. I remember I had a guy who worked for me on a part time basis who was at one point CEO of a very large nonprofit. And we were having dinner one night and I said, Steve, what is the best thing about leading a nonprofit? And he said, Oh, if people are motivated, they're not driven by money, they're doggedly determined, and they don't take no for an answer.

00:06:44:12 - 00:06:54:10
Wayne Turmel
And they said, Very cool. What's the worst that they're not motivated by money. Doggedly determined. And they don't take no for an answer.

00:06:54:22 - 00:06:58:14
Marisa Eikenberry
Right. The blessing becomes the curse in that way.

00:06:58:18 - 00:07:18:21
Wayne Turmel
When people are driven to do something and their mission is the most important thing. It becomes very easy either not to pay attention to the needs of other people or to assume that the needs of other people are always subservient to the needs of the mission.

00:07:19:14 - 00:07:27:12
Marisa Eikenberry
Right. Well, and before we go too far down, because, like, I don't want anybody to think we're bashing nonprofits or volunteer organizations. No, no, no.

00:07:27:12 - 00:07:29:15
Wayne Turmel
Not at all. But we're talking about the behavior.

00:07:29:20 - 00:07:46:02
Marisa Eikenberry
Right. And so just kind of to build off of this, how can managers or team leaders actually effectively communicate expectations around these boundaries to their remote team members? Like, how can we set up these these things so that way stuff like this doesn't happen?

00:07:46:13 - 00:08:18:16
Wayne Turmel
I think it's like so much. We haven't had explicit conversations or if we have, it's been kind of one on one. Mm hmm. As a team, when you're coming together, when you're forming, storming, norming, all those lovely phrases about team construction and design, when you are coming together as a group. Have you had the conversation about when do you email and what are the expectations?

00:08:18:16 - 00:08:52:09
Wayne Turmel
What are when do you text? When do you use your webcam? When do you not? Those need to be explicit or somebody is not going to live up to somebody else's expectations because we all have our preferences and our styles and and whatever. One of the things that obviously nobody has told this well meaning person is and listen to me, dear podcast listeners, I cannot stress this enough.

00:08:52:20 - 00:08:56:10
Wayne Turmel
Email is not a synchronous form of communication.

00:08:57:09 - 00:08:58:02
Marisa Eikenberry
Amen.

00:08:58:09 - 00:09:06:04
Wayne Turmel
If you are sending an email and then sitting there drumming your fingers waiting for an answer, you are using it wrong.

00:09:06:10 - 00:09:11:02
Marisa Eikenberry
Yeah, it should have been a text message or a phone call or a Slack message or any number of these.

00:09:11:02 - 00:09:36:16
Wayne Turmel
Simply number of things that we have come to realize are more synchronous now. I can remember back in the day when email was kind of a synchronous form of communication because there was no other way. There was a phone call or there was an email and what we now use chat for. MM. Didn't really exist.

00:09:37:02 - 00:09:37:11
Marisa Eikenberry
Right.

00:09:38:02 - 00:10:08:07
Wayne Turmel
Especially in the workplace. It's funny, we had Yahoo chat and all that stuff. Right. For our personal use. But it wasn't really in use in the workplace for a really long time. Mm hmm. And so and this kind of goes to expectations around when people are in the office and when they're not. And what do they do with their I mean, this woman would be shocked to know probably, that you can turn off notifications.

00:10:08:23 - 00:10:11:23
Marisa Eikenberry
Right. And that people don't check their emails a certain hours of the day.

00:10:12:15 - 00:10:24:17
Wayne Turmel
But here's the thing. Nobody had that conversation. Nobody had that conversation with her. No, you did not have a conversation with her before you decided to turn off your notifications.

00:10:24:19 - 00:10:47:07
Marisa Eikenberry
Right. Well, and even I was going to say because of this and I've teased about it, but I'm almost I'm almost serious about it. I know that there are some people that use their out of office type messages when they're not online just to say, hey, I'm not online during these days or these hours. Here's when you can expect a response from me.

00:10:47:14 - 00:11:06:02
Marisa Eikenberry
And up until last week, this has never been a problem for me, but I've almost considered adding one for this reason, because there's a reason I'm not online during certain hours of the day and certain days of the week. And and people should feel like they're safe to do that.

00:11:06:19 - 00:11:32:06
Wayne Turmel
Well, absolutely. And so I've seen people do some really interesting things. One is they actually set their out of office on their email when the day ends. Right. They have two standard out of office message that they do. I'm out of the office now. I'm back in at 9:00 tomorrow morning. Talk to you that. Mm hmm. If it's an emergency, text me.

00:11:32:16 - 00:11:35:00
Marisa Eikenberry
Of course.

00:11:35:00 - 00:11:37:17
Wayne Turmel
I've also seen people put it in their signature.

00:11:38:08 - 00:11:38:18
Marisa Eikenberry
Mm hmm.

00:11:39:19 - 00:11:55:12
Wayne Turmel
That says, you know, Wayne Trammell, Kevin Eikenberry group, blah, blah, blah. In order to maintain work life balance, I will answer all emails first thing in the morning.

00:11:56:03 - 00:12:05:00
Marisa Eikenberry
Yeah, I've seen some similar ones. They don't say it quite like that, but they'll say I use email as a asynchronous form of communication. You can expect a response within 24 hours.

00:12:05:16 - 00:12:11:05
Wayne Turmel
Exactly. And at first blush that a feels really formal and weird.

00:12:11:10 - 00:12:12:01
Marisa Eikenberry
It does.

00:12:12:12 - 00:12:32:00
Wayne Turmel
Right. It's interesting. A lot of people do that with their work email. They've gotten better about that. What they don't do it with and I'm bad about this is their personal email. Mm hmm. I constantly forget to set out of office stuff on my personal email.

00:12:32:18 - 00:12:35:06
Marisa Eikenberry
Yeah, I mean, I do too. I just don't check.

00:12:36:09 - 00:12:41:05
Wayne Turmel
Well, because you are a disciplined, highly intelligent human being and very aware.

00:12:41:07 - 00:12:43:03
Marisa Eikenberry
And it took me a long time to get there.

00:12:43:08 - 00:12:44:17
Wayne Turmel
And you weren't born that way.

00:12:44:22 - 00:12:45:17
Marisa Eikenberry
Yeah. Hey, man.

00:12:46:08 - 00:13:19:10
Wayne Turmel
But this is. This is the thing that we talk about so often when there is not an explicit conversation, when we have not set guidelines that everybody has agreed to. It's the Wild West. Everybody is going to respond the way that they respond, and they assume that that is the natural order of things. It took me a long time to come to the very obvious realization that the world does not think like I do.

00:13:20:20 - 00:13:25:01
Marisa Eikenberry
Right. The day I learned that people don't communicate the same way I do, my mind was blown.

00:13:26:02 - 00:13:35:11
Wayne Turmel
I was like, Really? You don't do that. No, we don't, Wayne. You are a freak of nature. And you must understand how we mortals choose to deal with things.

00:13:36:02 - 00:13:38:07
Marisa Eikenberry
Yes.

00:13:39:00 - 00:14:07:06
Wayne Turmel
And so explicit conversations. But they don't have to be super formal. There is a biblical admonition that says the first time you have a problem with somebody, you let it slide. The second time you talk to that person, The third time you take it to the authorities in a crisis. I paraphrase, but that's kind of the thing, right?

00:14:07:22 - 00:14:16:18
Wayne Turmel
The first time somebody does it. You know, I'm a firm believer that once is happenstance, twice is coincidence. Three times is enemy action.

00:14:16:23 - 00:14:17:09
Marisa Eikenberry
Right.

00:14:17:17 - 00:14:32:01
Wayne Turmel
And so anybody can get frustrated and stuff once. Oh, yeah. The second time there is definitely a pattern developing here. By the third time, if you do not address it, you are in fact, condoning it.

00:14:33:00 - 00:14:33:23
Marisa Eikenberry
Right?

00:14:34:06 - 00:14:52:02
Wayne Turmel
There is the pattern has been established. If you don't do anything to disrupt that pattern, it is going to continue. And if it is going to continue, you have two options as human beings. One is to just get with the program and say, okay, when I'm dealing with moreso, this is what I got to deal with.

00:14:52:22 - 00:14:53:06
Marisa Eikenberry
Right.

00:14:53:19 - 00:15:18:03
Wayne Turmel
The second thing is to get really angry and bitter and start gossiping and talking smack about here is a until we finally have to have it out and deal with it. I would prefer to do that in a civilized fashion. So to be able to say, hey, Marissa, and this is an important feedback thing for anybody when you do X.

00:15:19:15 - 00:15:23:15
Wayne Turmel
This is how it appears to me or this is how it affects me.

00:15:24:00 - 00:15:24:10
Marisa Eikenberry
Yes.

00:15:25:21 - 00:15:57:23
Wayne Turmel
Be very specific. Not just what are you doing sending emails after 830. Right. Or I'm not going to answer e-mails that come in effort. I'm struggling with my work life balance. I am trying to do this. And if it is really time sensitive, here's an alternative way to reach you. Have my phone number. Text me. That conversation needs to be explicit.

00:15:58:05 - 00:16:28:06
Wayne Turmel
As a manager, when you see people struggling with boundaries. Mm hmm. Do not take advantage of it. I mean, it is really tempting. It's like, Well, Marissa's going to be around anyway. I'll ask her this question because she's going to respond. You don't be that person. You don't want to take advantage of somebody's foibles like that. But when you're having your one on one, have that.

00:16:28:11 - 00:16:46:18
Wayne Turmel
Hey, I notice that you're sending a lot of emails late at night. What's going on there? Well, I have FOMO. Well, it, you know, freaks me out to show up in the morning. And I've got 32 emails waiting for me and it stresses me out. Whatever the reason.

00:16:46:23 - 00:16:47:08
Marisa Eikenberry
Right.

00:16:47:21 - 00:16:49:08
Wayne Turmel
And there probably is one.

00:16:49:20 - 00:16:50:08
Marisa Eikenberry
Oh, yeah.

00:16:50:18 - 00:16:56:11
Wayne Turmel
I need to know what that is so I can coach you, help you let you know that it's okay.

00:16:56:19 - 00:16:57:04
Marisa Eikenberry
Mm hmm.

00:16:57:19 - 00:17:30:02
Wayne Turmel
Because a lot of times and I know that I've said this before, but it is crucial. We as managers don't understand how our actions are interpreted. We know how we mean. Like I say, if I send an email late at night, just so it's off my plate and out of my head and I can get on with what I'm doing, my expectation is not that you're going to drop everything at some bizarre hour of the night or make the kids read themselves to bed so you can answer this question.

00:17:30:19 - 00:17:31:04
Marisa Eikenberry
Right.

00:17:31:11 - 00:17:40:12
Wayne Turmel
That was never my intention. But now I see how my actions impact you. We need to have a conversation about boundaries.

00:17:41:04 - 00:17:55:20
Marisa Eikenberry
Well, into that point, too. I mean, now there are so many other tools out there that will allow you to schedule an email so that way it does reach them at a more reasonable hour. You can still get it out exactly when you're thinking about it, but it doesn't reach my inbox until 8 a.m. when I'm in the office.

00:17:55:20 - 00:18:21:03
Wayne Turmel
You know what's funny is about two months ago there was a change to outlook that I you know, they update stuff all the time. Of course. What about when I log on at seven in the morning? There is a little message in the upper left hand corner of my screen that says you are outside normal working hours. Do you want to send this email or schedule it for later?

00:18:21:17 - 00:18:22:15
Marisa Eikenberry
That's fascinating.

00:18:22:20 - 00:18:26:04
Wayne Turmel
By default, up in the upper left hand corner of your outlook.

00:18:26:12 - 00:18:30:17
Marisa Eikenberry
See, I haven't seen that because I'm only ever looking at Outlook during work hours. That's fascinating.

00:18:30:21 - 00:18:54:02
Wayne Turmel
You know, the sun revolves around the Statue of Liberty and so all business takes place in the East Coast time. But that's just it's in pale blue font up at the top of your screen. And I actually know I need to send it now because it's 10:00 to the person that's sending it to. But that's kind of cool.

00:18:54:15 - 00:19:15:22
Marisa Eikenberry
Well, Slack does something similar. Yeah. You know, if if I'm sending you a message, you know, the fact that you're in a different time zone, it'll tell me it's 7 a.m. for Wayne right now, you know, And I can still choose to send that if I want, especially if I know you're already online and there are also things to do where, you know, this person's in Do not disturb right now.

00:19:16:06 - 00:19:28:18
Marisa Eikenberry
You can send it and they'll they'll get it. But do you want to ping them? I'm also going to tell you to not ping people unless it's an emergency. I've been pinged for crap before that I was like, this could have waited until tomorrow.

00:19:29:16 - 00:19:44:11
Wayne Turmel
You know, it just occurred to me. Yes, it just occurred to me now. And we are running. Wait. Yeah. Forgive me. When software engineers are telling you you need to chill.

00:19:45:21 - 00:19:46:09
Marisa Eikenberry
Right?

00:19:46:15 - 00:19:48:08
Wayne Turmel
You need to chill.

00:19:48:16 - 00:19:53:20
Marisa Eikenberry
I was going to say me as a tech person. Like, I'm, like, chill, but shut off your notifications.

00:19:54:01 - 00:20:02:13
Wayne Turmel
It's clearly a big enough problem that it is worth addressing in the tool itself. That should tell you something.

00:20:02:18 - 00:20:03:03
Marisa Eikenberry
Right.

00:20:03:18 - 00:20:05:07
Wayne Turmel
And set your boundaries.

00:20:05:14 - 00:20:24:13
Marisa Eikenberry
Yes. And I know that there's so many more things that we can talk about with boundaries. So we're definitely going to have to do another episode to talk about some of the other boundaries that you can set with other people. But for now. Thank you so much, Wayne, for answering these questions. This was a blast. I can't wait to dive into more of this topic with you in the future.

00:20:24:20 - 00:20:40:20
Marisa Eikenberry
And for you listener, thank you for listening to the Long-Distance Worklife. For show notes, transcripts, and other resources. Make sure to visit LongDistanceWorklife.com. If you haven't yet, subscribe to the podcast so you won't miss any future episodes. And while you're there, be sure to like in review. This helps us know what you love about our show.

00:20:41:07 - 00:20:58:15
Marisa Eikenberry
Feel free to contact us via email or LinkedIn with the links in our shownotes. Let us know you listen to this episode or suggest a topic for Wayne and I to tack on a future episode. And if you'd like to learn more about remote teams, order Wayne Turmel and Kevin Eikenberry's new book, The Long-Distance Team. You can learn more about the book at LongDistanceTeamBook.com.

00:20:58:22 - 00:21:15:16
Marisa Eikenberry
Thanks for joining us. And as Wayne likes to say, don't let the weasels get you down.

Read More
Guests, Hybrid Work, Technology

How to Make Hybrid Offices Work with Stan Meshkov

Stan Meshkov, CEO and Founder of Umbrella IT, UnSpot, and RomDo, joins Wayne to discuss what makes hybrid offices work. They discuss things like the importance of communicating when you're in or not in the office, hoteling, and what organizations are doing differently in order to make a hybrid situation work.

Featured Guest

Stan Meshkov

Name: Stan Meshkov

What He Does: CEO & Founder of Umbrella IT, UnSpot, and RomDo

Notable: He's received awards such as: Executive of the Year - Computer Services, Stevie award: Bronze 2020, Ernst & Young Entrepreneur of the Year Award Nominated 2020, Top 100 of The Global Outsourcing by IOAP version 2020\2021 for Umbrella IT Company. He's also been published in Forbes, Inc, and other IT related media.


Additional Resources

Pre-order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

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Guests, Leadership, Technology, Working Remotely

What Happens When Tax Accountants Embrace Innovation with Alan Whitman

Alan Whitman, CEO at Baker Tilly, joins Wayne to discuss what happens when you allow tax accountants (and other professional services) to be innovative in the world of remote work. They discuss some of the things that his company has had to change and adapt to in order to continue growing the company.

Featured Guest

Name: Alan Whitman

What He Does: CEO at Baker Tilly US and Chairman of the Board of Directors at Baker Tilly International

Notable: Named CEO and chairman of the board of partners in 2016, Whitman previously led the firm’s Michigan market and developed the organization’s robust international services practice. He joined Baker Tilly in 2003, having spent 15 years with another national CPA firm where he led the middle-market tax practice.


Additional Resources

Pre-order The Long-Distance Team

Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book!

View Full Transcript

00:00:08:12 - 00:00:39:14
Wayne Turmel
Hi everybody. Welcome back to the Long Distance Work Life Podcast. This is where we try to make sense of remote work and hybrid work and all of that stuff without letting the weasels drive you insane. My name is Wayne Turmel. We have a good news bad news situation today. The bad news being we are Marisa less because the good news is we have a really terrific guest with us today and is going to be an important conversation.

00:00:39:19 - 00:00:58:13
Wayne Turmel
I am going to bring our guest in here. This is Alan Whitman. He is the CEO of the accounting firm firm Baker Tilly. And Alan, maybe you can do like a quick introduction on you and what your company does, and then we'll get down to why we're having this conversation.

00:00:59:10 - 00:01:27:23
Alan Whitman
Yeah. Well, Wayne, thank you for having me this afternoon or this morning. I don't know when this will play. It's exciting to be with you and to talk about the subject that that you'll you and I will discuss. I'm the CEO of Baker Tilly us. We are a global CPA firm. We serve middle market, upper middle market clientele in the in the areas of assurance or test, audit and assurance, tax and advisory.

00:01:28:07 - 00:01:44:08
Alan Whitman
We've got approximately 6500 people worldwide. We're about a billion and a half dollars in revenue. And we've been at this since 1931. I've been our CEO since 2016, and I'm very, very lucky to be in the position I am.

00:01:44:15 - 00:02:08:22
Wayne Turmel
Now we are talking because you have been making some noise out in the blogosphere and and the world of Baker Tilly has taken a very different approach to remote work than a lot of your colleagues. I know I've had more than one person tell me they don't want their accountants being innovative. They want their accountants to keep them out of jail.

00:02:09:19 - 00:02:23:20
Wayne Turmel
And and yet you are really an advocate for remote work, which is not universally the case in professional services in general, but particularly in tax accounting. Tell me what's going on there.

00:02:24:12 - 00:02:46:02
Alan Whitman
Well, one foundational concept is things don't have to be either or. It's not that you're either innovative or you keep your clients out of jail. If you say you can be both, it could be a both. And so we do want to be innovative. We want to come up with with new solutions, creative solutions, because our mission is to enhance, to protect our clients value.

00:02:46:05 - 00:03:20:12
Alan Whitman
That's what we're here to do. We do that through a myriad of things, whether it's assurance, tax advisory or what have you. And so we think of both and versus either or. And so as you say that we've been, you know, making some noise. Look, I I believe that the last few years, you know, with all the horrible things that have happened as a result of coronavirus, COVID, and we all know about them solid being, isolated death, economic ruin, if you will, or economic situations.

00:03:21:08 - 00:03:40:14
Alan Whitman
This has been nothing more than a time machine. We stepped into the time machine in the winter March, I think 16th or so of 2020, and we stepped out of it some time in 21 or 22, whenever people felt that they can go about their their lives. And when we got out of the time machine, what? Well, the calendar said 22 to 22.

00:03:40:17 - 00:04:04:02
Alan Whitman
It really was 20, 35. I'd say from all the things we're dealing with, we were moving along the continuum to virtual work. We were moving along the way along the continuum of maximum flexibility for our workers, for our employees, for our colleagues. And so this is one of those things that was happening gradually and suddenly when we stepped out of the time machine, the COVID time machine, it was upon us.

00:04:04:11 - 00:04:23:11
Alan Whitman
And so one of the things we need to realize is going back to where we were is is impossible. And it's not about normal or abnormal. It's about where we were. And if we're not looking forward into the future, we're going to be hampered by where we were. And that's really no way to live a life. That's no way to run a company.

00:04:23:19 - 00:04:30:19
Alan Whitman
And so we've embraced the idea that we need to find a new way. We need to define our new normal, if you will, and our new future.

00:04:31:18 - 00:04:50:11
Wayne Turmel
Now, let me let me stop you there, because I'm I'm agreeing with that said. And the question is, was this something that you were giving serious thought to before we got pushed across the Rubicon, or did you kind of get surprised by it?

00:04:51:14 - 00:05:24:13
Alan Whitman
Well, if if if I say anything other than to surprise all people would challenge me. Look, COVID was in one way. It was a black swan. And so let's take advantage of the black swan again, knowing that it was horrific, it was horrible, and we can learn from it. And so I do remember August of 20 excuse me, August of 21, I sat down with my leaders of our human resources group, our people we call people solutions and said, listen, we knew we needed a new environment.

00:05:24:19 - 00:05:49:23
Alan Whitman
We did a new way of doing things. And so that was the genesis of Break the Mold. That was the genesis of us saying, you know what, enough's enough. We've got an opportunity here and we have got a responsibility and an expectation from our people to do things differently. So all the things that we knew that we thought were table stakes, that were unmistakable aspects of our profession, I said, You know what?

00:05:50:01 - 00:06:07:13
Alan Whitman
Why, why do we need to do it this way or that way? Why can we not do it a different way? I didn't have the solution. I just had the question with to my to my colleagues of let's think of a different way of doing things and let's break from the past. Let's not forget the past. Let's use the past to fuel the future.

00:06:07:19 - 00:06:37:06
Alan Whitman
And so I remember sitting there with my lead people Solutions executive and, and our director of People Solutions and really just spitballing on, on a on a flip chart, all the things that were holding us back. And it was generated by COVID. It was generated by the Black Swan and the change in dynamic, whether it be how we operate and whether and whether it be the way that people expected to show up and come to work.

00:06:37:07 - 00:06:51:23
Wayne Turmel
So there are 100 ways I can take this questioning and I'm trying to keep it on track here without going too far down the rabbit hole. But what was your first big aha.

00:06:51:23 - 00:07:10:16
Alan Whitman
That the way I grew up in this profession. I started this profession in 1987. That's the way I grew up in this profession. Doesn't mean that the person isn't the same as the person growing up in the profession. That excuse me. We all knew a new puppy in the house. That's that's the that's the the reverb of of working from home.

00:07:11:10 - 00:07:25:01
Alan Whitman
So I just said just because I did it that way doesn't mean that the next generation is going to do it that way. I have a 19 year old daughter. You know, the first sign that things were different was they were studying and working with headphones in their ears. I never did that and so I knew something was wrong.

00:07:25:01 - 00:07:48:10
Alan Whitman
And so watching my daughter and listening to her let's see her friends told me that there's got to be a different way. And to get them to be excited about our profession, we need to we need to change. And so we reached out to those that we were making not policies, but principles and making the way of work for to get the answers.

00:07:48:10 - 00:08:08:05
Alan Whitman
And so we brought in we had inner circles, as we like to call them. We brought all 6000 people, invited all 6000 people to small groups of inner circles to to kick the tires of this concept, to break the mold. What do we need to do to break the mold of public accounting, where by will be a different place, a different workplace into the future?

00:08:08:05 - 00:08:15:01
Alan Whitman
Because in the end of the day, when, while I may be the CEO of the firm, it really is there for it's their firm of the future.

00:08:15:21 - 00:08:42:18
Wayne Turmel
Yeah, I, I'm intrigued a little bit because one of the things I know about professional services in general and, and not that I'm an expert in accounting, but I know that culture and a culture of mentoring is a big piece of that. You know, you mentioned your daughter. We have about 15 to 20% of the workforce who came into the workforce during COVID.

00:08:43:01 - 00:08:45:16
Wayne Turmel
And so they don't remember the before times.

00:08:46:04 - 00:08:47:02
Alan Whitman
Right. Right.

00:08:47:02 - 00:08:57:05
Wayne Turmel
So so luxurious your inner circles. How do they tackle the idea of onboarding, mentoring, bringing people in and making them part of the culture?

00:08:58:00 - 00:09:20:01
Alan Whitman
Well, one of the challenges that we face is not knowing, not recognizing what you don't know. And and you're right, whether it's the apprentice model, whether it's the mentor model, etc.. And the question is, how do we mentor in this new environment? And and how do we apprentice in this new environment? Not the only way to apprentice is the way I did it.

00:09:20:11 - 00:09:41:15
Alan Whitman
The only way to apprentices proximity. And so we've we've coined the phrase in our firm, we've got to go from proximity being two feet away from somebody being at the next office to intentionality. And so maybe it maybe it doesn't matter whether you're two feet away from somebody or 200 miles away from somebody, you still need to be intentional.

00:09:42:01 - 00:10:02:13
Alan Whitman
You can't just assume that somebody is going to pick up on what you're saying because they're listening to you. You've got to be intentional about mentoring them. You've got to be intentional about building connections. That's what we're focused on. One of the things we're concerned about and so this isn't this isn't like we've got it all figured out and voila, we've got a new way of making making a soup or making a cake.

00:10:02:15 - 00:10:26:06
Alan Whitman
We are very concerned with people developing at the same pace they were before, and we're concerned about people being promotion ready when it's time to consider them for being a promotion. Did they develop? Did they take on the learnings as quickly as we had? They would have or they did before whereby they'll be ready for promotion or is everything pushed back a year or two?

00:10:26:13 - 00:10:49:01
Alan Whitman
And if that's the case, then we need to reexamine how we're developing people, not put them back to where we were, because that's the only way to do it, because think about it in a shorter period of time, I'll be out of the working world or I'll be out of Baker Tilly, then the next generation. And so just because I knew how to do it my way back in the eighties and nineties and into early 2000s, the next generation didn't learn the way I did.

00:10:49:01 - 00:11:16:09
Alan Whitman
So we really need to modernize the organization for the future. Let me give you an example. So I was a tax guy growing up and in my growing up in the firm, production was the only thing that mattered. Of course, development was, but it was all about how many of this or that can can I do? How many individual tax returns should I do in a year predicated by how many billable hours should I have in a year?

00:11:16:23 - 00:11:38:23
Alan Whitman
And I bet you I did four or 500 individual tax returns growing up. I probably stopped learning after 120 530. Why did I do the next the next group of tech of individual? All because that's the way we ran the organization, because the work was there. We needed to get the business out and we need to do the tax returns and service our clients well, what what about my development?

00:11:39:11 - 00:12:01:05
Alan Whitman
What about I wasn't learning, you know, the law of diminishing returns? Why can't we think about taking that 350 returns, tax tax filings and give them to somebody else that they can learn? And then you can build me into something different by giving me different experiences. That's what I mean by being intentional rather than just fill my day with work that is in the in the system.

00:12:01:11 - 00:12:26:21
Alan Whitman
Why don't we fill my day with developmental opportunities to unleash and amplify my talent? That is our purpose as an organization. We are here to unleash and amplify even my talent being the CEO. And so we need to be very intentional. Proximity is is not the solution. Many of many executives in the United States and frankly in the world believe that the office is the solution.

00:12:26:21 - 00:12:46:05
Alan Whitman
The office is not the solution. The office is a place. It's not just because you come to the office. Does that mean you're going to learn? Just because you're sitting next to somebody doesn't mean you're going to learn being intentional about learning and development, being intentional about developing connections. I don't care if it's under a tree. I don't care if it's in a park.

00:12:46:12 - 00:13:03:14
Alan Whitman
I don't care if it's at the YMCA. Let's connect with our people to build collaborative teams, to enhance and protect our clients value and buy in. In order to do that, I need to unleash and amplify in each individual's talent. So again, we're going from proximity to intentionality.

00:13:04:09 - 00:13:36:11
Wayne Turmel
I love that question. I'm thinking about this as somebody listening to this podcast. And so is there something specific that I almost said to you? But I know it's your people have instituted in order to begin that development pipeline that was different from what it was before? Is there a a a policy, a way of learning? A it's something concrete that we can point to that says, look what they're doing.

00:13:36:11 - 00:13:37:03
Wayne Turmel
That's different.

00:13:37:16 - 00:14:03:16
Alan Whitman
Okay. So we've built an innovation hub, innovation lab, and every individual is when they're hired, goes to that lab for a week when they get hired. Well, that's not audit in tax. That's innovation. That's learning how to think differently. That's one too. We've started identifying the career non value added tasks that everybody does and we're best getting them together and figuring out where should we put those in the organization to have somebody else do it?

00:14:04:07 - 00:14:28:04
Alan Whitman
Who is better, better equipped to do it so that the associate isn't mired in all of the administrative layers that go into being a public accountant? Here's a prime example building and collections entering time building collections. People didn't come into public accounting to do billing and collections. That's an administrative task. It's very important. Let's put it with the person that actually can do that.

00:14:28:04 - 00:14:48:20
Alan Whitman
That is designed and and learned and taught how to do that versus having the the technician, the consultant spend their time with things that aren't is things that are not going to unleash and amplify talent. It's not about being better or worse than that. Work. It's about having the right work for people. There's there's just an endless supply.

00:14:48:20 - 00:15:15:09
Alan Whitman
So all of those things are actually happening. We're also instituting short term assignments where people are going to go through a rotational program to learn different things in the organization. Now that happens a lot. And companies like P&G, their management training program, where there's one of my partners, Chris, who runs our Wisconsin practice, her son joined an organization outside of public accounting, and he was put immediately put into a five year rotational program.

00:15:16:02 - 00:15:32:15
Alan Whitman
And he said, well, I'm not going to leave. This is wonderful. I'm getting a wonderful experience over my first five years I'm seeing so many different things. Well, in our profession we could we say, Well, we can't do that because of their billable hours. They're not going to have as many billable hours. We're not going to make as much money in the long term.

00:15:32:15 - 00:15:52:18
Alan Whitman
You can have a better professional, you have a more a better trained professional. And so let's make the investment in unleashing, amplifying their talent so that in the future they're better, a better professional, better able to enhance and protect our clients. So we need to break from the past. We need to go from a production based organization where all it was was about hours, hours, hours.

00:15:53:11 - 00:16:23:06
Alan Whitman
All you were graded on was hours. You didn't know if those hours are good, bad or indifferent. Let's go to an output based organization production to our output based or value. Let's go from proximity to intentionality. And so there is a huge shift in our organization to modern size us and become more of an output based organization or be solely an output based organization rather than the be handcuffed by our accounting policies.

00:16:23:17 - 00:16:55:09
Wayne Turmel
You just said something a minute ago which I have been obsessing about, and I haven't heard anybody in a big boy position say this out loud. So I want to run something by you, because our careers are of a similar age. And when we were young workers, there were assistants and administrative professionals, and there were people who handled things like billing and recording time and doing all that.

00:16:55:09 - 00:17:19:02
Wayne Turmel
And then with the invention of the PC and all the software, suddenly we got to do everything ourselves and everybody made that sound like it was a really good idea. And I see you nodding, so I know you know where I'm going with this. You know, all the sudden we were making our own schedules and writing our own letters and doing all the stuff that we were doing.

00:17:19:02 - 00:17:30:19
Wayne Turmel
But it wasn't the work that we were supposed to do. And it sounds like you've had a little bit epiphany about this.

00:17:31:07 - 00:17:57:20
Alan Whitman
Yeah. So look, it's some of it's administrative and some of it is redundant assignments. My thinking about individual tax returns or, you know, small projects that that are repetitive and you know, you've got 3 hours. We'll do these five because you're going get your billable hours. Well, that doesn't help me. It helps the production of the organization. Okay, then let's focus on if I'm not going to do them, how are we still going to get them done?

00:17:57:20 - 00:18:16:18
Alan Whitman
Let's not focus on the fact that you didn't do them. Let's focus on redeploying you to something different. Because I have an obligation, given our purpose as an organization, to unleash and amplify Wayne Turbo's talent. That's why I'm here. And if I don't do that, I'm not living our purpose. And so you're right, it's both administrative type things.

00:18:16:23 - 00:18:52:01
Alan Whitman
The layering, it's like it's like painting your walls, right? You paint it and you paint another color, then you keep painting it. And pretty soon you've got ten layers of paint on the walls, and pretty soon you got to take the entire thing down and start over again. That's that's the layering effect of all this. And so, yes, we are going to we are not going to we are actually identifying now all of those career non value added tasks, both administrative and just redundant assignments moving aside so we can build a bespoke unleash and amplified talent development program for our 6500 people.

00:18:52:01 - 00:19:08:12
Alan Whitman
Look, it's going to take some time. It's going to it's a journey. We're not going to snap our fingers and have it happen. But we have set out, of course, we've been working on this and we have 1% buy in in the organization. And it's fun to see people doodle and and debate and innovate new ways of doing things.

00:19:08:12 - 00:19:14:07
Alan Whitman
So it's a we've got the power of the organization behind us on this. It's it's a lot of fun to watch.

00:19:14:07 - 00:19:41:04
Wayne Turmel
Now, it is often said that a profit is without honoring his own land. So you have plenty of people in your industry who are coming to some of these realizations very slowly. If there's one thing that you could tell, the one piece of wisdom that you could share before we leave with your fellow CEOs and leaders, what would it be?

00:19:41:04 - 00:19:51:20
Alan Whitman
Well, I'm a little ashamed to be giving wisdom to people maybe that have a lot more experience than I do. But since you ask the question and you're the host of this podcast, I'll I'll answer the question.

00:19:51:21 - 00:19:53:05
Wayne Turmel
I'll take the heat. Don't worry.

00:19:54:03 - 00:20:16:02
Alan Whitman
Look, many of us, especially in the technical sense, you know, technicians, et cetera. We think that we need to start perfectly until we have it perfect. Don't start. My advice is you don't need to start perfect. You just need to start. You just need to start. You're not going to get it perfect. And perfect is not the goal.

00:20:16:16 - 00:20:42:11
Alan Whitman
The goal is to get it going so you can continue to improve on what you've set out to do and getting the people in your organization to join the band, so to speak. That's a huge step. Get it going. Start. Don't start. Perfect. You'll be surprised at how much you'll accomplish if you just get over the over the over the required it self-imposed requirement of being perfect.

00:20:43:09 - 00:21:01:22
Wayne Turmel
Allen Whitman, CEO of Baker Tilly, thank you so much for being with us. This is a great conversation and I could geek out. I've got a million things that I know we could talk about. Thank you for raising your head up and talking about these things. We we really appreciate it.

00:21:02:13 - 00:21:09:23
Alan Whitman
Well, my pleasure. And thank you for allowing me to share it. And I love your excitement about the topic. So appreciate it. And happy holidays and happy New Year.

00:21:10:14 - 00:21:39:09
Wayne Turmel
And of course, all of Alan’s information is going to be on our website. Long distance work life dot com on the page for this episode. Our new book, The Long Distance Team. If you are interested in starting a team from scratch or reorganizing how your team works. Kevin In my new book, The Long Distance Team will be out February 28th.

00:21:39:09 - 00:22:07:15
Wayne Turmel
We are very excited about that and of course you want to ask us a question or have a topic that you want us to discuss. You can reach out to Marisa and I, Wayne@KevinEikenberry.com Marisa@KevinEikenberry.com. Again, we will have links to some of Alan's articles and and information about Baker Tilly for those who are interested.

00:22:08:17 - 00:22:46:11
Wayne Turmel
As always, we are very, very proud and excited that Kevin Eikenberry group to bring you information like this. You know the deal if you listen to podcasts there like and subscribe. That's it. My name is Wayne Trammell. Thank you for being with us on the long distance work life. And don't let the weasels get you down. Hey.

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